Reviews of Walgreens Optical (Optics Shop)

Yon-Soo Lee

I have had glasses and contacts since the 5th grade. I have gone to my fair share of eye exams from a variety of different eye doctors. My glasses and contacts exam with Dr. Patel along with the help from her staff was probably the best experience I've had when it comes to optics. They were very patient and also transparent with the costs. Dr. Patel explained everything she was doing as we progressed and was extremely informative. They didn't try to push me to buy anything but explained cost and what I would be paying for and waited patiently as I decided whether I wanted to purchase something or not. I will definitely be coming back for an all around extremely pleasant and the best experience!

Kat Hoang

Great experience for an eye exam and placing an order for contact lenses. I walked in for the exam and was seen immediately. Very friendly and professional staff!

Meghan Maes

Best experience for Optical care that I have had in a long time. The entire staff and service was fantastic. I am not one to wear glasses every day and because of their selection, I bought 2 pairs and will now plan on wearing them more. I will definitely be scheduling my yearly exam through them!

samuel francis

Barbra and Maria were the absolute best. I have a very busy schedule and had to reschedule a few times. They where never agravated. They were extremely patient and where very helpful when I finally came in.. they are definitely the perfect example of exemplary customer service

Vatsala Kumar

Really nice people. They were super quick and efficient, and they mentioned their promotions a few times without making it feel pushy or overbearing.

Bridget Gilmore

During my lunch break, I was able to get a comprehensive eye exam and order glasses that were suited to the prescription I received. Lovely staff and wonderful service!

Lucien Boyadjian

I went to the Walgreens Optical in the Wrigley Building Walgreens for eye exam and glasses. After years of being a Pearle Vision customer I decided to give Walgreens Optical a try. I was very impressed with the staff and inventory of glasses to choose from. The optometrist Dr. Patel was very professional and thorough in my eye exam. The staff members were also professional and very courteous. All in all I was very pleased with my experience there. I will continue to go there and recommend this facility to my family and friends.

Jake Stoeckmann

Walgreens Optical is a phenomenal place for an eye exam and to purchase frames. Dr. Rogoff was excellent answering questions and conducting the exam. David and barbara are outstanding in their profession and will help with frame measurements and style suggestions, They also help you pick the best frames/contacts and answer any questions regarding insurance coverage. I will enjoy returning to Walgreens Optical as long as I am in Chicago. You will not be disappointed with the service or care given here. I strongly suggest giving them a try!.

Wing Yee Ip

I needed to get a new pair of glasses and the staff at this location helped me to select a frame for my budget. The staff was very friendly and courteous, and I would definitely come back next year for another exam (unless I have an eye infection, then I'll go back sooner). Not to mention the full exam was very affordable for someone who doesn't have insurance. Dr. Patel was very thorough during my eye exam. She took her time and examine my eyes carefully. I really appreciate the optical team at this Wrigley Building. If I have an eye infection, this is definitely the optometrist that I'll see. I would prefer to seek expert opinions from a trusted optometrist than a nurse practitioner of a retail clinic. Wish they open on Saturdays. I had to take my daughter to another Walgreens Optical because they were closed. She got a pair of Hello Kitty lens for a reasonable price and she loves it sooooo much!

Eric Juarez

I'm so glad I booked an appointment to come to this office. Just getting a checkup on my eyes that were having irritation was half the cost here than my regular doctor, while being able to book an appointment the day before! Before I had mentioned to Dr. Patel that I hated my contacts, she informed that the contact lenses I was using were more lower quality than many other different contact lenses. It was refreshing to see an eye doctor that used facts to explain the difference in quality that contact lenses brands are. I think I've found a new regular eye doctor office!

Daijah Spiller

I was long over due for prescription glasses. Barbara and Dr. Patel were great! They helped my shop the buy one get free promo. Dr. Patel did a quick and easy eye exam while Barbara helped me pick out 2 new frames. They both were informative about all the inclusions on the deal. I love my stylish frames that go perfect with all of my makeup and wardrobe looks.

law gas

Love this store Great customers service. Good prices. Always a good environment. They even help with contacts

john weathersby

Maria is awesome!! Thank you so much!!

Salma Fathy

the staff are very friendly and the eye exam was pretty quick

Blake Johnson

I originally visited this location when I was referred by the Walgreens clinic for eye irritation. At that time, the optometrist suggested that the contacts I was given by another company were not ideal for me, and I decided to come back for my annual exam. It was easy to schedule my exam online, and I appreciated the advice I got about both contacts and glasses, and found new frames that I liked as well. Overall, I felt like I got great service and good information about eye health.

Wm. K. Atkinson

In Chicago on business trip. Stopped by Walgreen Optical to ask about contact lens. Truly outstanding clinical care (Dr. Jamari Patel) , service (Staff) and overall experience. Advanced technology, new/nice facility and friendly, attentive team. Great stock of glasses and contact lens (one day type) - which I purchased. Haven't worn contact lens in 30 years, but do now! Whole process only an hour (and I arrived without an appointment) - and vision best in years with contacts vs my traditional glasses. Thank you Walgreen Eye Care team. Good work and truly fine service. - Bill Atkinson Raleigh, NC

Qishu Zhang

Amazing customer service! My sight changed out of nowhere because of up-close computer strain which gave me intense headaches to the point where I couldn't be productive. They have good exam prices out of pocket compared to others, and the doctor helped me exactly how I needed; I wish the previous eye store I had gone to had prescribed me long distance and computer glasses so this strain wouldn't have caused the issue that had me running to Walgreens! It all makes sense now. Thanks Walgreens Optical!

Heather Jensky

Absolutely fantastic and phenomenal experience for something that I squeezed in hours earlier because my eyes have been bothering me. Dr. Patel, Kevin and Barbara delivered outstanding service that I wasn't anticipating. They each took time to explain the process of what they were doing and why it was important. Dr Patel took time making sure she explained what tests were for while thoroughly checking my eyes and patiently answering questions. Kevin and Barbara were extremely helpful in finding complementary frames for my face that matched what I wanted/price range. After years of going to one of the top ophthalmologist's in the country and other optometrists I was extremely happy with this experience with Dr Patel and staff. Definitely give them a try you will not regret it!! Then you will want to tell everyone too!

Kristen King

Experience was great! Loved Dr Patel, and the other staff was helpful. Beautiful location and I like the selection of glasses there. Would refer to others!

Kunal Parekh

Staff was great knowledgable, and quick to help. Also impressed by how quickly I was able to receive my contacts which normally take 3-4 weeks, but was able to get them in less than 1 week.

Bella4Chrissy

Had a lovely (first) visit to this location for my eye exam & new glasses--highly recommend! The receptionist Maria was super sweet & informative; she put me right at ease and immediately gave me the impression that I made the right choice in coming to *this* Walgreens Optical location. The same can be said of Dr. Patel. She answered all my questions thoroughly, professionally, & was super friendly and engaging. My exams were a breeze & her patience definitely reinforced how well-suited she is for this line of work. However, the best thing about my visit was when it came time to choose my glasses. They have a beautiful offering, yes. But I did come alone to my visit and didn't bring my husband, a friend, or coworker to get an opinion on how the glasses looked on me. Dr. Patel saw this, came up to me, & asked me what I was looking for. I had so much fun trying on different glasses with her and trusted that she was giving me her honest opinion. I'm very pleased with the glasses I went with and can't wait to receive them! Maria & Dr. Patel: thanks so much for your wonderful customer service and helping me to pick out my new pair of glasses. Visiting your location was a great start to my day & I can't wait to visit again soon! ^_^

Heather mjbeyoncecb Branch

Amazing staff

Carla LatriceWinston

Friendly, professional, great selection of glasses. My service was very quick and I really appreciated the staff for getting my frames back in a timely manner. Thank you guys so much!

Janna Carvajal

I love Walgreens optical! It was so fast, cheep and easy getting an eye exam and contact lenses. People over there are really nice and helpful!. Definitely recommending the optical service

lee lee

Very friendly employees and great choices for glasses and shades!!

Tracy Hoskins

Dr. Patel, Barbara and Maria are true professionals; very kind and knowledgeable, they were able to assist with a complete eye exam and provide thorough information regarding prices via my insurance. Recommending to everyone I know as well as my co- workers. Excellent service!!

Amir Matta

Great staff, helped me out with glasses. Very simple and quick process. Felt very comfortable with Dr. Patel. Excellent service.

Lana

This has literally been my best eye doctor experience ever. From the moment you walk in, the staff is incredibly helpful, eager to assist, and so happy! Then, you actually see the doctor the entire time, the doctor is incredibly informative and kind, and I genuinely learned things about contacts I had never known before. I rarely post reviews, but just had to here because everybody needs to know, this place is amazing!!!

Christopher Ambrose

The ladies at the Walgreens optical center were awesome, super helpful and got me in and out

PHILIP BURNETT

excellent service flexibility and quality of care.

Natasha Garrido

The people working at the desk were so friendly and helpful. The eye doctor I had -- I can't seem to remember her name -- was so nice and sweet and went above and beyond. I'm going to keep going there.

Susana Montano

I went for an eye exam and contact fitting. The staff was very helpful. The doctor was thorough and answered all my questions.

Keven Brown

Dr. Patel and her team are great and I would recommend anyone that is looking for an eye doctor to consider going to Walgreens Optical at 410 N. Michigan Ave. Dr. Patel is very knowledgeable and addresses any concerns you may have. The other teams members are great as well they greeted me with a smile and helped when needed. I purchased some Kenneth Cole eye glasses and there was not pressure to sell me the latest and greatest which I really appreciate. They gave me their honest opinion on the glasses I looked at. I will be referring my clients and friends to this location. Thanks for all your help!

Landan Shay

Absolutely fantastic place! Dr. Patel and Barbra were lovely. So glad I went here! Efficient and easy.

Cordarryl Williams

The staff are very friendly and informative. I got my eye exam and new transitions here and I loved them the moment I put them on.

Kay Love

Dr Patel and the staff here is friendly and cared about assisting me. I had an eye exam and ordered contact lens. The turnaround time was fast! I had the Air Optix collection in gray. I received a ton of compliments. Highly recommend visiting this optical center.

Tracy Yednock

Went to Michigan ave walgreens optical, saw Dr. Patel in April who went really fast in my appoinment - took the prescription and walked out the door.wanted a follow up appointment booked online with her, got a confirmation email telling me she was going to see me and then the day of, found out she wasn't even available and no one feom the staff called me to let me..just expecring me to be ok with the other doctor, in addition I think Kevin should be FIRED by his lunprofessionalism on the phone and straight out rudenes. Asked to speak to someone else, told me he was there alone. So I called again and got someone else by the name of Barb, so he flat out lied to me when on the phone, then Bard told me that she needed to hang up the phone on me bc she was with someone..when the proper reaponse should have been, can I call you back or something...but no she just flat out hung up the phone on me. What a bunch of flacky unprofessional people. I can't wait to call corporate and get these people fired!!

Nisha Soung

Great doctors and amazing staff. Prices are comparable or better then other glasses places. I also ordered my contacts for cheaper then the normal website I order from!

Katherine Ziegelbauer

I enjoyed my trip to Walgreens Optical. The team there was very informative and did a great job with my eye exam. Barbara was especially helpful and made sure I got an amazing rebate on my contact lenses purchase.

Christina Zouras

The Walgreens optical team at this location were awesome at delivering a personable experience! I came in with a thousand questions regarding different brands of contacts and they were very knowledgeable and so patient in providing all of the help I needed!

M R

Excellent service. Conveniently located on the second floor right past the pharmacy.

Carolyn Hall

I got the best eyeglasses I’ve ever had, and a years worth of contact lens at a price that was WAY less than my previous optometrist. Plus I didn’t have to wait weeks for my eyewear. I just ordered it and BOOM it arrived. The staff here is amazing. The optometrist is wonderful. They treat you like you are a valued customer. What’s not to like? Do yourself a favor and switch to Walgreens Optical.

Karen Thomas

Brought in Chanel frames to get lenses put in. Staff was wonderful at helping me. Quick results and quick return on my frames. Lenses w glasses were perfect fit. Would definitely return n recommend!

Colleen

I went in to find a repair kit to fix my (very broken) sunglasses on a sunny day, and was surprised to find the full-service optical counter upstairs. I asked If they sold repair kits and instead of just pointing me to the kits, Henry asked why I needed it and ended up just fixing (and cleaning) my sunglasses for me. He was very kind and helpful.

Stephanie Wagner

They do a nice job with the exam, quality equipment, nice staff. If you wear contacts and are going for an exam, it will cost you more than it states on the website. I would call ahead or just be prepared for double the charge.

Daryl Franks

Easy with competitive prices. The WGO team worked together seamlessly to streamline the process of caring for my eyes. Prices were in line with what I'd been spending at Wal-Mart in the suburbs. So why not take care of my regular checkup downtown on my lunch hour or right after work? Sold!

Andrew Keegan

Great friendly staff, quick and thorough exam, didn't have to wait at all to be attended to. Dr. Patel was very informative. Had my glasses done in less than a week. Would reccomend.

Sean Sullivan

Great experience here. The staff was very welcoming and helpful. They explained everything that would be covered during my eye exam as well as answering any questions I had. The eye exam was quick and professional, but at no point did I feel that I was being rushed through. I would recommend to anyone.

Seun Olatunbosun

Absolutely fantastic staff!!! Great customer service. I was also impressed the staff followed up to check how I was doing following my eye examination and receipt of glasses. Great great service!!! Thank you all!

Robert Wolfe

I needed contacts, but my prescription was expired. I didn't care for the last place I went to, and a friend suggested Walgreens Optical. I'm glad I went! Dr Patel was very good. I left with a new prescription for contacts, glasses, and a fresh pair of contacts. The staff was friendly and professional. Barbara ordered my contacts, and they arrived very quickly. I got them the next day! What a great experience.

Elizabeth Iozzo

It was my first experience at Walgreens Optical and I was welcomed warmly by the ladies attending the desk. Maria Herrera helped me get comfortable and expediting the process by taking my preliminary information. She was very knowledgable and willing to answer all my questions. I was then moved to the exam room where I met Doctor Patel. Again, I received a warm welcome and we got straight to business. The examination was qucik and seamless. Dr. Patel explained the reasons behind all of the parts of the exam and encourgaed participation with positive affirmations. I appreciate all of the help from the staff and am excited to have found my new eye doctor as a new Chicago resident!

Dan Fredrichs

My experience here has been a mess. Dr. Patel was fine but said my eyes have gotten better (YAY) sent me off with a trial pair of the new script. Turns out they didn’t and I couldn’t see for most of my work shift after my appointment. Had already paid for my contacts so I called the next day to cancel the order and get a new script and my eyes dialated. 10 minutes before arriving at my appointment two days later they call me and say they’ll have a new trial pair at the front desk. Get there and Maria straight up says “oh you again” (she seemed miffed maybe she gets commission?) Doesn’t have the trial pair ready and gets them from the back, hands them to me and then walks in the back. Doesn’t come back out and I leave after 10 minutes (no follow up appointment I guess then?) get home and realize they also aren’t the script I asked for (the one I’ve been wearing for 10 years) figure screw it they’re good enough and I can see well enough at night to drive though not 20/20 and just want this to be done with. Call back the next day to order my correct script since they already have my money. Kevin is nice but repeats back the script I can’t see at night with and I tell him no I want my original script and tell him what it is. Ok cool, should get them the next day. Next day arrives and they sent me the script I can’t see at night in. Call Kevin again and he reads back the script I can at least see at night in and says THOSE should arrive the next day. Next day comes and I get the good enough script (though not the one I wanted) as well as a third set of the useless script. So now I’m 6 boxes of contacts deep, only 2 boxes are of a script I can even use and none of them the script I wanted (the one I’ve had for 10 years) Never sent any labels for me to mail any of the wrong ones back like they said they would and I never got my eyes dialated or the script I wanted after a week and a half of me dealing with them. So in summary this optical department is a mess, I don’t understand how I can deal with three different people over the course of a week and a half and not get the script I wanted. For being a flagship location this experience was really unprofessional and I’m honestly embarrassed for this whole department. I gave a star in that it is a store and physically exists and a second one for receiving services even if they aren’t what I asked for and I’m not happy with them but at this point I wouldn’t trust them with pointing me to a bottle of Tylenol so I’m not even going to go back to get ANYTHING from a Walgreens period. Seriously you have one job and apparently no body at this location can do it other than run a debit card.

Jake Lambden

The staff were incredibly understanding, prompt and informative. Being a foreigner, I really appreciated how much they helped me out by seeing to my conjunctivitis. The team were very clear with their explanations and instructions, which really put my mind at ease so I could continue to enjoy my vacation. Would recommend!

Mira Egbaria

Great experience! Dr. Patel was very thorough and kind, Barbara was extremely helpful. Would definitely recommend to anyone looking for an office. Reasonable prices as well

Alana Roman

algreens Optical Read our review guidelines Woohoo! As good as it gets! All changes saved When I first moved back to Chicago a little over a year ago I decided to go back to my old optometrist located in Andersonville - when did they get so snobby and very expensive??? Flash forward to this February 2019 and I am buying my cleanser/moisturizer from Walgreen upgraded beauty department and I now I frequent Sephora less and am getting great products and customer service! While I was buying my items I noticed a little magnet by the cashier for Walgreen's Optical, part of me was like "Walgreen's really???" then half was like "might be better than the other place". From making my appointment, checking in, front desk staff and assistant to Dr. Patel everyone was polite, efficient and exactly what I needed. On top of that they were not charging an arm and a leg like the fru fru place. Never understood why. I upgraded my lenses, got them in the prescribed week and was given a call to let me know when they were ready and when I would like to pick them out. The check-out was great! My frames came back in perfect shape the lenses were exactly what I needed. I got all the goodies one needs when they get new glasses/lenses and I left feeling taken care of. Check out Walgreens Optical - so worth it plus you can go shopping afterwards :)

Erik Kutz

Dr. Quan is as great as they come. I had Lasik 10 years ago and thought I would never have to wear glasses again...until i started to notice that my vision was blurring up a bit at the computer and early in the morning. I was able to walk in and get seen in under 15 min. The office manager Kevin was very knowledgeable and explained what each of the tests he performed were for. The doctor explained that Lasik wasn't permanent, but I have the option of having an enhancement or computer glasses to help with the blurry vision. He was so thorough and patient with me and all my questions during my exam. Kevin helped me find a decent pair of glasses that I am considering, but strongly thinking about that enhancement (vanity, ya know?) But I must say that the service and level of professionalism was top notch and I will be recommending all of my friends to stop in and see them. Thank you Dr. Quan and Kevin!