Reviews of NeoVision Optical (Optics Shop)

Nora Martinez

Do not come here for contacts one of the doctors there is incompetent and doesn't have any patience, seems to do everything in a bad manner. He will take almost a whole 6 months to get them right. You will lose your time and your money.

Heath Gibson

Very nice place. Staff was extremely helpful and the frame choices are practically unlimited.

Mindy Been

I went there 10+ years ago, was a wonderful place. Was given a eye exam by Dr. Lowe and was given bioficals at a very affordable price. He helped me understand what happens to our eyes as we age. I was very grateful for his knowledge and skill as a Optional Dr. I want to go back very soon.

StephanieAnn

Dr. Pass is fantastic, and his assistant is pleasant and easy to talk to. I always get great service from them when I go there.

Becky Boo

Rude staff !! eye doctor (Dr. Pass) was extremely rude , had no patience with my child and I seen him rolling his eyes while giving my child simple directions, my child has a learning disability and ADHD !!!! How dare you !!! Then the doctor got rude with me because I went over to my child to explain the directions better so they would understand and the damn doctor rudely told me to sit down !! I will be finding another eye doctor soon for my children. The girl at the front desk was rude and rolled her eyes as if not wanting to be bothered with . I'm over bringing my children to neo vision !! Some of the staff and the Dr. Pass are beyond rude and so uppity . Time to find another eye doctor

Donald Willis

Berry good

paul terhune

always well treated here by an excellent staff

Connor Mitton

They take my insurance (Davis Vision) and have a great mens selection. Will be coming back!

C M

It took me more than three weeks to have my glasses back. They did not even informed me that my glasses are ready! I have to call three times to have someone check the status of the glasses.

Gabbie Ball

Went in for service, and the employees couldnt figure out pricing of glasses, they asked if they could call me when they talked to billing to give me a correct price simple enough, and grateful for double checking. Than instead of me saying yes ill take them they authorize and order them, and i get a call to pick up glasses i never said ok to. I declined them as i wasnt comfortable with the cost they said ok. Week later i get a bill for the glasses. So now im dealing with a billed ins and their billing and have no glasses. First time there love the doctor but unfortunately Your staff has cost you business.

Joy Haniford

Best Vision practice around. Dr Lowe is wonderful! All staff are always friendly and knowledgeable.

Gretchen Gobble

Neo Vision is the best eye vision store in Lafayette, IN! !!!!

Michael Hodge Jr

My experience with Neovision this last week has been nothing but positive. The doctors are very friendly, the support staff is helpful and attentive. It's a clean building and the prices are not bad as well. Would highly recommend them.

Lyle Webb

The doctors and most staff are great. The front desk girl who looks like a teenager with copper orange blonde hair (wears huge glasses) is extremely rude. Has no customer service skills. She acts like she doesn't want to help you or even be here. She is the reason we won't be back.

Brian Messer

They take their time with my yearly eye exams. Great people, very polite, just a fantastic experience.

hussein aljaidi

Amazing service thank you so much you guys did excellent :)

Karla Shelton

I tried very hard to make an appointment with Neovision. I called twice. Both times I was put on hold for approximately 7 minutes. Someone would pick up and put me right back on hold. I gave up. I called Optix. Not only did they pick up on the first ring, but they were able to schedule me over the phone and also pointed out that they have online booking. Optix now has four new patients. Sorry Neovision. I guess you're too busy for new patients. And based on the reviews I've read here, I shouldn't have been surprised.

Rachel Davis

We came in today to have my oldest daughter's eyes checked. We also have been in for my fiance and my youngest daughter. Both times the doctors were fantastic and patient with my daughters. Very kind and helpful. Then when choosing glasses, we were allowed to take as long as we needed and no pressure was put on us at all. We settled on a pair and got all taken care of by one of the ladies who do that. She was also very kind and helpful. The front desk girl wasn't very friendly, but all in all, it was a great experience and we will be returning.

Long-time Satisfied Customer

Have been with Dr. JJ Pass and Dr Lowe (and, many of their technicians) since arriving to Lafayette in the 90s. They've had different employers and now work with Dr Kirchner and own their business at NeoVision, which is conveniently located close to downtown. They've always been very professional. They've referred me to ophthalmogists whenever necessary (new-onset glaucoma), repaired glasses if outside of warranty, provided prescription products (anti-reflective coating when was doing a lot of night driving), aspheric convenience with heavy-duty prescription, UV coating for sunglasses, progressive lens, and multifocal adjustment), plus cost advice, and provided the best and most personable service in town.

Jennie Kirby

Best optical store in Lafayette! And now they've moved within Market Square and have a very nice, large space with a new sunglass shop next door that carries Oakley, Coach, etc. The staff is always so friendly and knowledgeable. Highly recommend them to anyone looking for reputable eye care providers.

Valeska Parks

Dr. Loew is the best! He's always so helpful and extremely in depth. (He was also the only one who had any idea how to help a member of my family when they needed a surgery) The ladies who run the front desk and all of the people who have helped me find frames are just the same: kind and friendly, and patient when customers are being difficult. I wouldn't even think of going anywhere else.

Tommy L

The staff at NeoVision is one of the best, most knowledgeable group of people I've ever dealt with in any business. They always knew the answers to my questions, were there to help, and made me feel welcome. Top notch establishment and people.

Sean McGill

Neo-Vision is hands down without a doubt the absolute best eye care place to go in Tippecanoe County. The staff is friendly, knowledgeable, and genuinely cares about not only your eye care but also your overall experience. They have a beautiful state of the art facility and they only stock quality brands that have a proven track records..So forget that over-priced place in the mall where you're no more than a wallet and a number, go to Neo-Vision ...

Jane

Young looking girl with nasty short blonde hair is very rude! The only reason I will not return or recommend this business. I was told she is the owners daughter which has to be the only reason she even has a job here still especially after reading other reviews

mark savage

They have the best selection and the staff is always super friendly !

Tarral Sizemore

I have never had a doctor be as patient and accommodating . I also appreciated how quickly my call was returned and questions answered. Thanks, Neovision staff!

Zach Wilson

Receptionist rude & unhelpful, immediate turnoff from choosing this place for my family.

Jaladhi Trivedi

receptionist is very rude and unhelpful. She also gets angry when customers ask for information. Owner of this place should know about this issue if they want to stay in the business. They hired most unprofessional person as a receptionist

CHRISTOPHER WOOD

I used the services of NeoVision several years ago and was not satisfied. But recently, I had heard again nice things about them so I returned. I needed 4 new lenses put into my frames--$1000++. Upon my arrival I was asked if I had been there before...OK question...upon asking about my expericence, I responded that it was less than admirable...Next thing I knew, Scott appeared to meet me. He asked me to tell him about my experience and when I declined (my feeling was that that was in the past...could have been their fault or my expectations...but I am here now), he said 'then I have been told not to service you'.What a surprise. Not a 'wow..thank you for coming back..we appreciate you..how can we help you?'

Simon Dempsey

Had some trouble with one associate at first but Ashley took over and was amazing!!! Good prices and nice selection. Ask for ashley!!

Kim Loveless

I have vision insurance, but Neovision will not file it for me. They have given me the wrong paperwork to file with insurance and given me the wrong prescription of contact lenses. There are some nice people in the office, but Neovision generally has some issues that make it hard to do business with them.

Happyhippy30

They are great and very sweet. Great with kids.