Reviews of Maui Jim Sunglasses (Optics Shop)

Constantino Ruiz

"Maui Jims has a lot of styled sunglasses that you can choose from"

Ron Davis

Just bought another pair. No better sunglasses than Maui Jim’s.

Ary Barbosa

Came in to have lenses replaced on an old model. Was informed that they didn't have the lenses in stick anymore and was oferred a new pair of sunglasses for the same price of the lenses replacement. This is what I call customer service!

Tami Farnsworth

Love the glasses. But our resort was selling the exact same pair for $30 less. So we didn't purchase here. Great looking store though.

Harris Ryan

Great service and selection!

P.S. A

Great service

Steven Wolf

Great service.

Ben Woody

Great Product

TheGoat Marketing

the first time I went into the store I did not have a great experience, however i knew Maui Jim was a great company so i went back in today and spoke with another rep. I don't know her name but she resolved my issue and changed my 1 star review into a 5 star review

Craig McMurtrey

Great customer service, went in to buy some replacement parts, came out with a brand new pair free of charge. Thanks Maui Jim you guys rock!!

Felicia Johnson

Kim magno was very helpful.

Loren Clive

Best polarized lenses ever

Ray and Anna McElligott

Very good!

demo demo

The bronze lenses make the ocean look amazing.

JON MUKRI

Ok so I go to this store and shop on waine’e street every visit to Maui every year. Needless to say I have more then one pair of Maui Jim sun glasses. I particularly enjoy the Hawaii special edition glasses. This past May I bought a new pair PEAHI WHICH ARE FANTASTIC. when I returned to the mainland the glass case zipper had popped open and would not zipper shut. I emailed Maui Jim support and received an email from Abbey S who stated that due to her limited supply of special edition cases all she could send was a standard case. I responded to her email that although disappointed was ok with a standard hard case. Abbey responded that she would check other stores and get back to me. That was all in a space of 24 hours - well today 24 hours later I received a new limited edition case she found at a store in Oahu. Great glasses and outstanding customer service - thank you Abbey Jon Kirk Mukri Commander, USN (ret)

Teresa Rice

Very rude lady didn't have time for me she said

Cyan Clark

Need sun glasses and a sponser surf pro

Tina Case

If you have a pair or two check the out for adjustments or to get your lenses repaired for $70~. We always stop in for a cleaning and leave with like-new glasses.

Siegmar Daiber

High niveau Service, thank you very much.

ichiban shuttle

Maui Jims give mis-leading information on their warranty period. Authorized vendors and retailers that sell Maui Jims say they have a lifetime warranty when in fact they do not. Not 1 retailer or vendor has told me otherwise. False information. BTW, customer service at the Lahaina shop so rude! She could care less when you told her that you were on hold for more than 25 minutes. I had to call back 3 times and selected the option to be connected to corporate and at last someone answered but not on Maui, it transferred me to another location and still didn't get the information I needed. Good product but you shouldn't bank on that, customer service makes a huge difference in someones decision to buy the product. Never buying Maui Jims products again! Too Bad So Sad!

steve butler

Ive been a customer of Maui Jims for 8 yrs now. I work as a charter boat Captain and have always enjoyed the lens quality. However my last 2 purchases over the last 2 yrs, I've found the quality and durability of the frames have gone down. They will repair your shades for $75 But after repairing the same glasses 3 times in 1 yr and twice for my other pair. I'm recommending potential clients seek your eyewear elsewhere, unless you like throwing money away Shoots

Don McIntosh

They have a ton of selection in store. I drove here while on vacation to have them tighten up a pair I bought three weeks prior while still home. They weren't interested and didn't even wait until I finished explaining how they were a bit loose before I was cut off and told they wouldn't help me. "They sit on the face how they sit on the face" is what I was interupted with. Not what I was expecting.

Mark Shaw

1st class service, had to get my trusty Maui Jim sunglasses repaired. Very fast and very good price $75 for two new lenses. They even let me change the reader lenses to a higher strength. Saved me $250 on new glasses, Malaho guys

Tai Vuniwai

It was our anniversary and I’ll tell ya the young woman who serviced us was so patient and caring. That said the owner, old bald guy was a f%#* prick!!! He was trying to rush us out and honestly lucky I didnt cave his face in!!! Told him to “show some aloha” but you could tell he cared less about our money or time! Worst damn place to ever come back too!!! Wish I knew his name!

Trent Maddox

Best service ever... repaired the glasses in 15 minutes

Keith Saddler

Very disappointed, just bought a pair of glasses worth over $250 - 8 months ago. The lens split in half. They brag about there 2 year warranty but when you need to use it. They blame it on you and charge you the standard $60.00 plus tax.

A G

Only the best

Josh Fellows

Friendly and knowledgeable staff. I needed opinions and they were happy to give them. Great sunglasses and would definitely be willing to purchase from here again. Such a large selection!

Kelly Black

Best sunglasses ever!!!

richard najera

Friendly staff able to answer questions and do complete on-site repairs in minutes

Daniel Avalos

Great friendly staff

Ward GS

Was at the store on March 22nd to replace some scratched lenses. Served by a young short Asian lady that was extremely rude and not cut out to work in retail. Don’t recommend shopping there is you appreciate good customer service. Definitely not the Aloha you expect. She is doing the store a diservace. My 5th pair of Maui Jim’s, definitely will not buy from there again!

Liana Kim

I love my Maui Jims rootbeer blues! Much aloha to your team <3 i hoped u could do your magic and make my chipped lenses work in new frames bcos i couldn't afford lenses, & u went above and beyond that!! Merry holidays MJ team! XOXO

Philip Suh

be aware they close early at 3pm

Johnny Braggs

I can not sing enough praise about the staff and the quality service I received they went way beyound my expectations MAHALO MAUI JIM and STAFF

Alan Chung

Great place to get some great shades.

Lydia Stevenson

I can't say any more than the hundreds before. These are my favorite sunglasses. I think I have 4 pair!

Chris Carlsson

They helped get lenses replaced that were scrached. Very helpful

Aidan Trinh

Do not expect good customer service from this store right in Maui. And their price here is way more expensive than anywhere else.

West Coast ABT Inc

Last time in Maui I got a pair of Maui Jim's. Well first I use them while fishing, and I gotta say that they work way better than my old glasses. Now I find I am grabbing them for my driving up and down the mountain in the morning and evening in my car. They really cut the glare. Ok so as any avid upland game hunter knows this year Dove opener fell on a 3 day weekend. So some yo yo shoots at a low flying bird and peppers me right in the face. Ok so the glasses probably save a visit to the emergency room and possibly my eyesight. Best of all they aren't even scratched. Glasses just paid for themselves! Alex

Jay I

Staff is always eager to help and the selection there is second to none!

Carol Camozzi

Great buisnes with a great product

bill hodges

They standby their products

Grant Bistritz

Outstanding customer service and super Quality shades!

Cody Hall

Super nice they cleaned my glasses. How ever they would not replace my clearly defective lenses and for that I am unable to give a full 5 Star. I mean come on people the glasses are guaranteed for life. At least so they say. Not in my case I will not be buying anymore Maui Jim’s.

Vincent Massaro

Not very friendly.

Evan O'Grady

Great people great store helps you see clearly now that the sunglasses are here

Swaroop Singh

Home of the original Maui Jim. Very friendly staff (and knowledgeable). Don't go expecting any discounts

Katarzyna Macur

Najlepsze okulary na ziemi. POLECAM!!!

brandon sylva

Got a pair of sunglasses from the Maui Jims corporate office in Lahaina a couple of months ago.. Same style I have been using for close to 20 years. A few weeks ago noticed that one arm bends every time I put the sunglasses on.. This pair has hinged arms and the metal seems to be so soft that’s the frame bends before the hinge opens. Like I said I’ve had many of the exact same sunglasses before. I’ve smashed them and bent them back into shape a bunch of times and they were fine. I’ve paid for replacements when I mess up and paid for replacement lenses when I damage them. This pair was only weeks old and the metal seemed so soft ( obviously defective) I wanted to take them back befor it broke and they just say I broke it. I went in today and explained my situation today the young lady, she took the sunglasses in back, and returned less than a minute later... She said that the metal was weakened because I had been bending it... It was ABUSE on my part and NOT covered. I was shocked they would not honor a warranty on a product I had gotten from THEM only weeks earlier. I’m in shock... after 20+yrs of faithful service and what I felt WAS excellent customer service, we have come to a child telling me that I broke my defective $250 sunglasses playing with it. I’m done with overpriced Maui Jims!!

M Lortz

Awwwsome!

T.W. Winston

Great customer service. Brought glasses in fixed for free in no time

Kimberly Franklin

They were very helpful and nice here. The store was busy and the line was long and loved slowly, but they have a great selection. Same prices as sunglass hut etc.

Fergy Ferguson

Always the best service here....

J X

The staff is awesome and very helpful. Honestly thought they'd have a bigger selection.

Stephanie Rogers

Maui Jim's are the way to go. New lenses in two pairs of sunglasses in less than an hour.

Jessica Baker

Repaired and replaced my sunglass lenses on site in about 30 minutes!!

Chris Lawrence

Great customer service! Dropped off my prescription sunglasses I bought 8 years ago, they tuned them up, new nose pieces and gave me a new case and satchel for free. While I was waiting I bought my wife a pair! Love these guys!

Colette Payne

I wont have anything but Maui Jim's

Rob Deel

The absolute BEST sunglasses, best customer service, best assortment on Maui!

Rick Davis

Super friendly. Got new lenses and they replaced the frames for free. They were busy but it only took 15 minutes. Love this company!

Janet Johnson

Excellent selection of sunglasses and customer service is second to none

david marz

See the world through top quality and return to get aloha service.

Christophe Sanz Granier

I love my waterways! best sunglasses that I bought!!!

Mark Janssen Ingan

Amazing product and best customer service.

Curtis Obal

Can't go wrong with a pair of Maui Jims

Theresa Fusco

Great customer service and very friendly!

Andrew

Thanks guys! Took care of a scratch I got in 2 minutes customer for life!

Sam Mowry

Best place ever great service

Peter Fletcher

Fixed my Sunglasses in minutes at no charge

Z DK

Great service for warranty issue. Unbelievably fast and fair.

Jessie Horton

Love my sunglasses, wish they had ANY sort of warranty. The parking here was awful!

Hal Davis

Ok got my glasses repaired

Scott Schuman

Fast repair service and great qua

Daryl Holtskog

The sun glasses that you so enjoy are better off being bought from the store that resells them where you live. If you are excited to come in and see the place where they come from because you are a fan you will be sorely disappointed. Do not expect good customer service. They couldn’t care less about your enthusiasm

Craig Gandy

What a selection!

Hope Dugger

They had the parts we needed and were able to repair my sunglasses in a hour. Excellent customer service on top of it.

Jennifer Garcia

I really love their glasses but am SO DISAPPOINTED with their customer service. After years of being a MJ "loyalist" I have one pair that needs to be sent in for repair every year (not that big of a deal) but got my first pair that just is not comfortable. I got it from an optical office and MJ will not exchange, repair and exchange or even give me a credit on their online store for something I can wear. I spoke with 2 email reps, 1 phone rep and 1 manager and they are all sorry but I have to just have a $300 pair of glasses sit here and rot since I cannot wear them? That is ridiculous. Will I still buy MJ? Yep because their lenses are superior but I know their customer service is not optimal so I will be careful what I buy.

Jonathan Ross

Best sunglasses ever. I went in to have my lenses replaced for $60. Ended up with a brand new pair. Wonderful staff.

john kampmann

Maui jim is the best

William N

Love their glasses. Service was great. The wife and Inhad our glasses serviced, shebhad lenses replaced in one pair and we both bought a new pair tin take home with us.

Ken Sonderholm

I have owned Maui Jim sunglasses for more than 20 years and they are by far the best sunglasses on the Market. When I have an issue with my sunglasses, I can ship them to their repair centers and they do a great job of fixing them and even sending you the technicians name and contact info if you have any questions. The Maui location was a good send, as last time I was here I was able to walk in and within 20 minutes the returned my glasses... I brought them in with scratched lenses and they replaced them with brand new ones and charged me a minimal fee... it was like getting a new pair for 80% off... both my wife and I will never buy another brand again.

Karen Beauvais

Great service!

David Bolander

Best warranty experience ever. Finish started peeling away on 3 year old shades I wear everyday. Popped into MJ head office while on Maui > 30 minutes later I walked out with brand new frames. No muss no fuss. Pays to buy quality!

Jeffrey W. Kane

I was at the flagship sales office in Maui. The quality of Maui sunglasses is unsurpassed. The definition and contrast are superb.The product is US Manufactured in Peoria Illinois and receives my highest recommendation. Bill, the operations manager is knowledgeable and an entertainment piece. His staff well Informed, and they never stop smiling, even when they are slammed with business.

Debbie Marting

Great variety

Shirley Lind

Plenty of selection of sunglasses. Small store but public restroom available. Service was very good.

Manuel Galindo

Awesome display of sunglasses nice professional employees that really know Maui Jim

jim motter

Great product, best place to buy.

Damien Hendricks

Tons of help, great selection nice atmosphere.

Cory Laird

Stopped in on vacation to get my sunglasses fixed and received great service. I've always been happy with the service center in Maui. Love my glasses!

EDWARD STOESSEL

I brought my Maui Jim's sun glasses for a repair and they fixed them in less than 20 minutes. They are like new again. Great service and very nice.

Adam Byrd

This place is Awesome! Mecca of sunglasses! Customer service was wonderful and service on a pair of glasses was very fast and professional. I only own Maui Jim sunglasses! The largest selection on the island or anywhere else for that matter.

Dj Carlitos Way

Fixed my glasses no charge , Maui Jim's are the best!

Morgan Migita

Awsome sunglasses. Best service and free repair of your Maui Jims!

Adam Buechler

Except staff and large selection of the best sunglasses around. There is a reason locals all where these.

JF

Pretty cool shop to stop by as a tourist.

3 hiromic

(Translated by Google) The sunglasses I bought before were damaged a little, so when I took it, I changed the lens in 30 minutes. (Original) 以前買ったサングラスが少し傷ついたので持って行ったら30分でレンズ交換してくれました。

Scott Burkes

Showed up at 259 and lady locked the door on me and told me there were other places in town after traveling 1690 miles. Talk about customer service !

John Oszust

Spent over one hour trying to send in glasses through the customer care portion of the website. After entering payment information 5 times with chrome and IE, the website froze each time at "processing request". I finally gave up.

Jake Luebanos

Maui

Cherylann Marchese

They take care of their customers! Pretty awesome customer service.

Bryan Tully

Great place to get your glasses repaired.

Alan P

The manager told me "last time were gonna be nice" Hillarious yet honest as I was a pesty customer that kept messing up my glasses. The service is impeccable and with strong local leadership this is a great place to shop for your new pair of Maui Jims or repair an existing pair! Good People and Good time visiting.

Janet Dybek

This is their store. This is where it all started in 1980. They only sell here . No repairs. We were informed of that fact yesterday. If you need your lenses repaired/replaced it's a flat fee of $65. There's everything here as far as the latest and greatest in their line. It's a bit underwhelming as far as the design of the store. So understated. Very Hawaii. Two short walls lined with sunglasses. With cheap mirrors that are so small that it makes you wonder if they even care how they look? Or how the customers feel when they use their mirror? My friend that bought a pair of sunglasses said it nicely. The mirror is "wonky" . It's just weird to me that a sunglasses store will give you a distorted view of a mirror to use while you're trying to decide to buy or not. Are they banking on their amazing lenses ? Because that's all that you will get here. Customer service is almost non existent. I've been here many times and it's time to write how I feel about this place. There's almost always three ladies working here and they give zero fu*** about their customers. They're cold and not very Hawaii. Or better yet-not one utter of welcome to their ball and chain job ( it seem to me) because one look at your watch you know it's 3pm. Because these girls will jump out from behind that counter and won't talk to you at all with the slightest measure of eye contact while closing shop. So customer service is apparently not important here. Lenses are still great and to me almost unchallenged out there. Will I go back? I'm not sure. The three stars is mainly for customer service. Lenses are still an amazing FIVE STARS!

chris chadwick

I stand corrected amazing service love Maui Jim thank you Linda Daug.... Don't want to give her whole name out but she was great...

Kelly LaPrade

Went in today to check out a pair of new Maui Jims and Charity was super nice and helpful. Ask for Charity at the Waine'e location in Lahaina! She's the best!

Christine Nordquist

The best sunglasses I have ever owned. Service with a smile.

Kelsey Abdallah

Great customer service.

Scott Collins

Broke the nose bridge on my shades. Stopped in and she fixed it in 5 minutes/no charge!! Awesome! But.....parking is a NIGHTMARE. Have someone drop you off and pick you up.... easy to just make a loop

Michael Zemrus

Great service, great products. I have 6 pair!!

Chad Barton

Best service ever!! Extremely busy but worth stopping by if you need a repair or an adjustment. Absolutely no questions asked yes we'll do it mentality. Others could learn from this location.

Dietmar Urbat

Love the fit and clarity of the Maui Jim. Fix -frames that had broken hinge that were 10 years old. Maui Jim for Life thanks

Jared Lange

This place is awesome!!!! If you are a Maui Jim fan which I have been for almost 2 decades. If Maui Jim makes it currently it is at this store. Do not confuse this place with the "authorized dealer" on front street. This is the legit place and waaaayyyyy better.

Johnny Krankel

What's not to love? A wall full of Maui Jim's, c'mon.

Rene Umberger

I've been a Maui Jim customer for 30+ years - and have easily purchased over a dozen pair. After 2 years of wear, a VERY expensive pair of their prescription lens began deteriorating and (so far) Maui Jim has not been willing to do anything about it. Unlike their normal lenses, which they will replace for $60, they won't offer anything for the much more expensive prescription lenses. Fingers crossed they'll change their position, and I'll get to change this to a 4-star rating.

cody vostad

Awesome place! They were very helpful.

Michael Andrews

I went to Maui Jim to get my sunglass lenses repaired. I had wanted to see the store in person for a few years and was excited to go. I was expecting much more than the store offered, but that's okay. I paid $75 for the repair and was told to come back or wait for 10 minutes while they made the repair. I'm certain they replaced the entire pair of sunglasses as some scratches on the frame were gone.

Dina B

So first off, this review would be a 10 star if I was only reviewing the sunglasses, needless to say, this review is about the customer service and front office employees we experienced today. I never write reviews, but here I am, the only reason is that we feel strongly about the way we felt when we were at Maui Jim's in Lahaina today. While the girls were quick to address our requests for repairs, the air of unfriendliness was quite thick. We did not feel like they cared about anything that we had to say, compliments about Maui Jim pour out of our mouths, we have been loyal customer for over 16 years. First impressions are so very important, we felt as if we were interrupting something or perhaps we were an inconvenience or a pest that you would like to quickly get rid of. While trying on new styles, no feedback was given nor any help, we had to ask prices and got quick short answers with not one tone of friendliness attached. I am all about customer service and making people feel welcome, never in my life would I like to make anyone feel unimportant to my business. Maui Jim is a huge brand and the front desk employees are not representing the brand well at all. I am disappointed to be writing this review, I hope to find a better atmosphere next time I visit. My visit was today May 2, 2017

Margaret Blakemore

Arrived 10 minutes before closing and already had the cabinets all covered up, said we close at 3. Exactly it’s 2:50 not 3!! Very poor customer service, will not go back.

ginny ripp

Staff was friendly and repairs done with a short wait

Allan Kate

Nice

Russell Lindon

A great place to get Maui Jim sunglasses repaired

Kyle George

Maui Jims are an example of getting what you pay for. Over the years I've purchased multiple pairs, and although Maui Jim's customer service is legendary, I didn't realize how far this service extended until I visited the home office at this location. Being a customer for over a decade means I have several pairs of glasses that have become scratched, chipped, and otherwise well worn over the years. On my recent visit to Maui, I decided to bring three pairs of sunglasses with me; two that had been retired from being well worn, and my current pair in rotation. I took the worn pairs back to Maui Jim on the off chance that they could work some magic on them. The charge on my first pair was $75 to replace lenses that had become scratched and chipped over a decade of use. When I picked it up, I was delighted that they had decided to replace the frame as well because it was so badly dinged up. My second pair was so old that the model had been discontinued, and was therefore not repairable. The company offered to take back the old pair, and sell me a new pair for $75 - the cost of replacing the lenses. They also reconditioned my current pair of glasses for free, i.e., removed minor scratches and chips on the lenses. In all I walked out of the store with two new pairs of glasses and one restored pair for a total of $150 - less than the cost of one pair brand new. In exchange, Maui Jim has cemented me as a customer for life.

Terry Hampton

No better for maui jims

Amanda Lei Perron

I'm done giving Maui Jim my hard earned money. When you pay top dollar for something you deserve impeccable customer service, right? I personally took time to come into the store in order to have my warranty issue handled face to face, not to be told to call some 800 number for assistance. Quality has decreased and clearly their customer service has as well. Good bye Maui Jim, I'm moving on to your competition.

Allen Hentscher

I had some Maui Jim's that were out of warranty and I was worried about them getting serviced. They took one look at them and realized it was a defect not attributable to me and 15 minutes later I had a new pair no cost to me. Staff was great.

Eric Beich

Best pair of sunglasses I have bought. I wear prescription and do some outdoor sports so I need a good fit and these are it! part of that is probably the shop I bought them from, whom did a good job of explaining the differences in the brands I was looking at, but i am also thrilled with the excellent customer service I just received. Kayla was Awesome and I will continue to buy from MJ.

Ray L

Great sunglasses. Amazing service. If you only buy one pair of quality sunglasses in your life they should be Maui Jim's.

Brian Keefer

I had a cracked lense and they fixed my glasses in a half hour. I think they gave me a brand new pair of sunglasses because the writing on the temple pieces is all there, these were at least 6 years old. I have owned Maui Jim’s now for 16 years and love them.

Michael Hillman

Love my Maui Jim's - I would be lost without them...as well as blind. Wear them everywhere, so when I stepped on them 2 weeks before I was to leave for Mexico ..I was bummed. Packed them up and shipped them off to Repair with a note explaining the situation and asking for their return ASAP. Was a bit taken back when I phoned about them and got the call center in the US - after all I am Canadian and I shipped them to the repair center in Canada. After 3 days of different stories on their progress by 4 different people - A young man at the US Call Center gave me the Canadian # which I called and spoke with Jenny. Sweet lady. Fixed my glasses by basically replacing the whole frame - for $12.60 !! - as a customer courtesy. More importantly they were shipped that day and were sitting on my door step the next ! Wow. That is Customer Service. Very Greatly Appreciated. Thank You Jenny. Gee...wonder what kind of glasses I will buy next time......... ;)

Sandra Boothe

Great