Reviews of Visionworks (Optics Shop)

-GACHA Potatoe-

Great experience every time I go

Rita Jones

My experience was very pleasant. Started out a little unwelcoming, however before I left their establishment the staff showed great customer service and became very attentive. Katherine was a delight, she made me feel like I was visiting her home having a girls day trying on glasses. She’s very knowledgeable in job. She explained what she’ was doing, and gives you details on your billing. Also we had laughter, which is good for the soul. She makes you feel very comfortable. Her opinion of my glasses were very honest. I knew the glasses were a perfect fit for my face. Thanks for the great staff at Cumberland Mall Location. I’m glad I waited for the Doctor.

Leah Wyatt

I really like this location. I staff are very polite and helpful. And even without an appointment, I was in and out in no time. Not to mention the vast selection of glasses to choose from ... Thanks

Chicken Slim

Friendly reception when we arrived and very sharp eye doctor. Good Job!

Sheliah Butler

The entire staff including Dr. Escobar were very attentive, knowledgeable and I had a great experience.

De'Onna Pennamon

Doctor was very nice and explained the process well. He made sure I felt comfortable with every step of the process

Valerie Wolfe

My appointment was at 4:15 and I was out of the office by 4:45 with a new prescription and a 6 month supply of contacts. The doctor was extremely efficient and the staff was kind and helpful. This was by far the best experience I have ever had at an optometrist, and I’ve worn glasses since third grade. I highly recommend Town Centre Visionworks in Kennesaw.

Cheryl Doolittle

I have been getting prescription glasses for over 20 years. I have visited every well-known provider and I was so pleased with my visit to Visionworks. And I was so very very happy with my consultant, Jabri. He was knowledgeable, patient, he took his time to explain to me my spending and different ways I could choise my purchase depending on my priorities for the glasses that I wanted. His patience and kindness was very much appreciated.

Megan Connell

Poor cutting quality. How did these get so poorly looked over by the staff prior to telling me they were ready?! Shows they could care less. Even the second attempt had a few minor uneven cuts. Just going to make do at this point. Customer service needs alot of work. Only 2 guys were the nicest. Wish I remembered their names. Should have stayed at Lenscrafters even if they only take a portion of my work insurance. I won't be back to Visionworks.

Carol Wasburn

I was excited with the selection of frames. Decided to go with progressives. When my glasses came in a week later, they hadn’t called me, I just stopped by. No one fitted them to my face, and they gave me a random case from some other designer—tacky. On the drive home I was having an uncomfortable time seeing. I finally figured out that the center of vision was way off and that I had to cock my head to the left to see straight ahead. That night a 1/4” split appeared in the lens next to the screw. The next day the other lens had cracked. When I took them back, they were happy to assist and acted “shocked” that no one had adjusted them to my face. When the associate remarked my lenses for the correct center, she was very close to me and said, “look at me nose.” I said, “if I do that it’ll make me go cross eyed and it won’t be centered again!” Do these people have any training? It’s been a week now and I haven’t heard anything, and no one has answered their phone. I smell disaster with Visionworks!

Sonya Collins

The experience was great working with the General Manager Damond Patrick. Helped me all the way to the end and I never felt pressured in buying.

TONY HORTON

Great service. On time and friendly. The shop is run like a well-oiled machine. My only wishlist item is more frame brands. I loved my frameless Oakley's, but they could not find an equivalent frame last year.

Emmanuel Domingo

Went for eye exam, I presented my digital insurance card (on my phone) , but because they could not make a paper copy they did not wanted my business. I guess I'll they will not have it !!

Shanekea Smith

I've been to this store a few times before and the staff was horrible, on a visit to the mall I glanced at vision works and noticed a few new faces so I decided to give vision works another try, I spoke with Gary and he was able to assist my daughter and I with some awesome frames. I will be coming back soon for another pair as long as Gary is there. Such a handsome man!!!

John Williams

The staff was friendly and the doctor was really knowledgeable

Warren Smith

Fast not pricey and they are to the point helpful and up on there eye game

Ernest Smith

The doctor was super attentive and thorough. Highly recommended!

Amy Catherine Wright

Dr Escobar was extremely professional and gave me a personalized experience. She listened to what I had to say aboht past experiences as well as what I was looking for in my contact lens product. She gave me great recommedations for testing different brands & styles. I didn't feel rushed like what is so common in stores like this. She was attending to me as well as other patients and everyone seemed to be moving along in their individual process in an organized way. I didn't feel like she was trying to sell to me or get me out the door and I really appreciate the time she took with me.

Chris Mather

TERRIBLE CUSTOMER SERVICE! I showed up for my 12:20 eye appointment today 10 mins early, filled out my paperwork, and waited to be called. After 45 minutes, I asked the store associate if she know how far behind they were running. She told me that it would be another 1.5 hours until they could see me! I chuckled and asked her if she thought that customers might want to know that information so that they could reschedule? She replied that I could have asked if they were running behind, lol. This was my first experience with this company, and what a first impression! If they simply would have informed me when I walked in how long I would have had to wait, I would have been perfectly happy rescheduling. Instead they wasted my entire lunch break for nothing. Needless to say I will be buying my prescription glasses and sunglasses from a company that cares more about their customers. And I'm going to recommend this example for a case study of how company's lose customers through bad service.

Travis Osteen

They were very friendly, informative and helped me get contacts for the first time. Would recommend

T. Nyah Murphy

The doctors were great. The staff is horrible. They do not greet you. You have to interrupt their personal conversations to receive service. They have 4 employees helping one person. I will never return. Both visits in the last weeks were the same. Walk in. I’m not greeted I have to ask for service. The employees move like Gary the snail.

S. M. Smith

Salutations to Ms. Nicole Pierce at Visionworks Store#44. She provided exceptional customer service. She was : 1. Extremely knowledgeable, 2. Friendly & full of smiles; 3. Patience and lastly...4. really warm and genuinely caring. Thanks!

Evangel Calandra Parker

Oh my God. I don't usually say that but Eric was awesome on yesterday. He took care of all of my needs. I actually thought that he was the Manager. He gave excellent service not only to me but others around him. He allowed God to use him in an extreme cold situation...lol. Because oof that I have already referred several people to vision works. He makes the office thrive. Go Eric!!!! I got my glasses and contacts within 20 min. The glasses only took 8 minutes to cut and prepare. Eric is awesome so is the manager. Town Center Mall Vision Works

Brittany Ingram

Brought my favorite pair of sunglasses in for repair and was greeted instantly by Gary who assured me he could get me taken care of. Believe it or not less than 15 mins later I was walking out with what seriously felt like a new pair of glasses! I'm super glad I followed my instinct to go here, service was awesome and everyone in the store was frienndly. I'll definitely be returning for all of my eye Care needs!!

Jamaal Keeton

My experience here was Super Fast. Walked in just to ask questions about my insurance coverage. 2 minutes later I had an appointment scheduled for that same day. 1/2 hour later I was being seen by a doctor, picked out a pair of glasses, and walked with a trial pair of contacts!!!! The reps and techs are professional and friendly and the Dr. was awesome. They know their stuff. Went in last Saturday and picked up my glasses today the following Wednesday. Who knew it was this easy!!!! And super fast...

Kathryn Farrell

Great place. High quality, caring people.

Nicole Detar

Worst experience at an eye doctor ever. It took forever for someone to greet me. Then after I filled out the paperwork (which took less than 2mins) I stood and waited again. Someone finally came to input my information and got inturrupted to do something else- this happened two other times with different employees as well. They each asked me the same questions. After I saw the doctor minutes went by before it was acknowledged that I needed checked out and no one offered to help me look at frames either. I ended up ordering frames online only for two weeks to go by with hearing nothing from them. When I finally called in someone said they just have a high order of glasses right now and they’ll reach out. He didn’t even offer to look into it. The next day I get a call saying my frames are unavailable and I need to pick new ones... this place is a joke. They are so unoragnized and their staff has no idea what’s going on. The only positive was the actual eye doctor was great and made the appointment a breeze. I was there for two hours which is ridiculous.

Onna Epps

I had a great experience, the Doctor was super nice and answered all questions I had ( sometimes I can ask too many). Wait time wasn’t long and the Team members in the front were very helpful and patient while I picked out my frames

LaToya James

Love the staff, Love the facility, however they overbook appointments (my last eye exam appointment took 3.5hours and I didn’t even purchase glasses). Lastly there’s not enough variety for eyewear.

Jala J

I was hesitant to come here after reading the reviews, but did anyway. All the staff are friendly, the doctor was very thorough during the exam and didnt seem to rush through. I was a walk in without an appointment and was seen in less than 15 minutes. However there seems to be a lack of communication between the staff, for no one knew that I was waiting to be given contacts and then later when I was waiting to pay and no one assisted me until I reminded them myself that I was waiting. The people here are wonderful, but some structure and communication is badly needed. On a follow up visit I waited nearly an hour to be seen despite having an appointment. Won't be back to this location.

ZaKiya Jackson

Great and fast service. They were all so kind and willing to help .

Dane Reid

Gary over there adjusted my glasses after I took it somewhere else and they didn't get it right. Good service

natasha patterson

Ty, Dwayne, Derrick and the Doctor were very professional and took care of all of my needs in a timely manner. Thank you guys! You made my experience a pleasurable one. I hope you guys are here when I come back for my annual visit in 2019!

Cassandra Casaletta

I was having extreme redness in one eye. They fit me in that day when I called. Doc gave me a lot of good info. Rx for eye drops and all seems much better only 24 hrs later-which is great! I have my follow up appointment today. Doc wanted to follow up and check to make sure everything was healing and if it wasn’t to take another step. No insurance and I felt the price for the exam was reasonable. Very happy with my visit

Jack Hannah

Chris and his team do an amazing job of making feel valued asa customer. They always go the extra mile.

Jennifer Semien

Dr. Bryant was great. He was great with the girls. Also the tech at the end really explained our benefits which helped us make great selections.

Mark Collier

Great experience. Kelly, the licensed Optician at this location, was extremely helpful in getting my lenses adjusted even 30 days after I purchased them. I am at a loss as to why negative reviews are posted of this location but some people are never happy.

Sam Hut

By Far The Best EyeCare Place Ive Been To.

Cece Bella

Phone customer service is horrible- The lady that answered the phone acted as if she was doing me favor by giving me pricing— she was extremely rude. I won’t be going here for glasses or contacts. Would give less than one star if I could.

K Seymour

Paid $700 for a pair of glasses and they didn't even come with a case

Mark Cruz

Customer service here sucks! Doctor was great. I've been waiting over 5 weeks for my glasses. Every time I call, I get placed on hold for over 10 min. Each time they tell me it'll be in tomorrow, which is their standard response. I have come in to the store over 10x. Each time the manager Mr. Patrick tells gives me some excuse. It's now 6 weeks and I've yet to get my glasses! Mr Patrick is all nice and friendly, but he just gives excuses every single time. Unbelievable!!

Alice Roby

The staff was friendly and very helpful. The doctor took the time to explain what he was doing and why. He was very knowledgeable and gave me lots of information regarding my eyes and my glasses.

Afshan Shaikh

Doctor was super nice. There was only two people working on Sunday; but they were both nice.

Amy Fishman

Gary at store 474 is fantastic. My daughter broke her glasses and he helped us even though we did not buy the glasses at this Visionworks. The store was staffed with many friendly and helpful associates. Gary adjusted the glasses properly. Thanks so much!!!!

Caitlin Gonzalez

Love this place! Great doctors and you can't beat the hours.

Joshua Scott

I purchased a pair of prescription sunglasses from here and was told they would be ready for pickup in 10 days. When I went to pick them up, they brought out a pair of frames that they claimed were mine. Then they said there must have been a mixup on their end. They later whispered right in front of me that my frames hadn't even been ordered yet. Horrible customer service. I asked for a refund and the retail manager, Gary B., didn't even acknowledge me until the end of the refund process. As he handed me the receipt, he said he sorry but couldn't even look me in the eyes.

Aquyla McGhee

Dr. Brett and Shari were so professional and extremely helpful from the moment that Shari greeted me with her wonderful smile upon me entering Visionworks, with this being my first ever eye exam I was a bit nervous but Shari and answered all of my questions and both her and Dr. Brett went over all of my options. I could not have asked for a better experience! Thank you Visionworks Town Center!!! These two member of your staff are JEWELS!!!!

Shaiann Pinder

Gary and the entire team at Visionworks took great care of me ! Definitely my favorite eye place.

Richard Choy

I went twice, each visit was terrible. First I went for an eye exam where they said to walk in and I ended up waiting over an hour. The optometrist was great but the others were useless. The second time the associate gave me a death stare and had zero patience for basic pricing questions.

Regina porter

The manager is awesome, they get you in and out quick, all the employee was excellent, I will be referring all my family and friends. Customer service at it's best.

Sarhai Ramon

Service could improve . Awful . Needs more helpful workers .

Tammy Crawford

Terrible service....we ordered glasses three weeks ago. We were told the glasses would be ready on a certain date, made a 30 mile trip to the store and the glasses were not ready. We were told the glasses would be ready the next day. Called today and the lens were broken in the process of placing them in the frames, another 10 days possibly a week. Thanks for the inconvenience since Visionworks did receive over $400 on the day of service!!! Still waiting to hear regarding glasses...one call from an individual regarding the service, but no follow-up. She stated someone would reach out to me, but so far nothing. Last year i spent over a thousand dollars with Visionworks. I will definitely try to find another store who appreciates my business!

Heather Hamby

I went recently for my yearly eye exam. No wait time and very friendly staff. Thanks for great customer service!

doris mumin

Great team!!

DeBorra Rimple

Doctors and staff are extremely professional and knowledgeable of your needs.

Kandis Ross

Office was a pleasure. Staff was very nice friendly and willing to assist and very sociable with me themselves an other clients. Great atmosphere. No long wait for my exam.

Santana Jackson

Darrel was great! I recently tied the knot and was aiming to get my husband a new pair of glasses for Valentines Day! I had no idea where to start but he helped me and was very informative. He helped other customers while completing my order and was very knowledgeable with their concerns! Thanks so much again!

Tiffany

I just left and I am pleasantly surprised with my EXCELLENT EXPERIENCE!!!!! The sales associate Ty was really kind and knowledgeable. The store manager was kind and funny. I noticed how immediately he greeted me when I walked in. The eye Dr was extremely polite. Thank You I will be returning.

Brad Ley

People were nice... however, its rude to waste people's time. When the optometrist hasn't even arrived you probably shouldn't be setting up imaginary appointments. I will probably go to Lenscrafters next time.

Tina Strawder

All of the staff have been professional so far,we've been with them about 3 years now,me,my husband and now 3 grown kids,we havent had any problems with them that i can recall,they have met our needs,always nice and helpful,so far so good,we go to the visionworks in kennesaw,in the town center at cobb mall

Tee Fox

Excellent Experience. Damond was Very Helpful, Excellent Customer Service. ❤

Patty Clark

I needed an exam and glasses very quickly and was in and out with the exam, a new Rx and beautiful glasses very quickly.

Ana Gabriela Olivati

Unfortunately the manager sold me a different lens that I was asking for (u$125.00 more!). I asked for refund and for sure I will not be back to this store anymore!

Maria Owens

Visionworks is the best. The doctor was the best eye doctor I've encountered. The associate who assisted me with my eyeglasses was awesome. He made sure I got the perfect eyewear for me. Overall, my communication with both the manager and the GM top my visit.Cumberland Mall location is #1. Happy Customer.

Steph Boutte

Dr. Patel was amazing. Will definitely return to this location.

Colleen Wheat

Damond Patrick was amazing! He was alone in the store and doing the work of three people. Yet excellent customer service!!!!

Kristen Guidry

The doctors are rude and dismissive (told me my symptoms were "all in my head"), customer service staff is disorganized and inattentive, and the quality of frames and lenses is poor, especially for the cost. They do not follow through on promises (I was promised a $75 refund for my trouble when they made a mistake, and not only was the refund never issued, even after calling twice and visiting in person, when they “fixed“ the problem, I received glasses with lenses that looks like they were cut by a five-year-old.) I do not normally give my unsolicited opinion when I have a bad experience, but in this case it is warranted. I am appalled at how bad this place is.

shorty short

There are some great people working there!

Lora Gantt

I had my first visit at Visionworks. They were friendly and knowledgeable. The Dr. Was thorough and pleasant. They explained my options with my insurance and their current promotions so I could make informed decisions of how to best make use of my benefits. I plan to use their services for my whole family.

Margo Fields

After walking out of a different eye care establishment this morning because of there wasn't a lot of glasses to choose from (I wanted rimless glasses and they had "O") and the fact that the staff was so, well, unwelcoming, I reluctantly chose to go back to Visionworks in the Cumberland Mall which I had previously decided not to go back to again. I didn't have an appointment so I wasn't expecting it to be a great experience. I was not just surprised at my experience this time, I honestly left happy. The entire staff had changed since I had been there last and boy was that refreshing. They were friendly, knowledgeable and had a since of humor. It was like an entirely different place. I'm s glad I decided to go back. To whomever decided to change things, thank you. You have a loyal customer again. :-)

Patricia Robinson

The service was remarkable I received replacement glasses great team Edward was remarkable. DIFFERENT color but same frame. Thanks broken glasses for three weeks.

Jeffrey Auguste

Thank you Pat for all your help. I’m a very satisfied customer thanks to you pat.

Bali SM

No one really seem knowledgable enough, and not interested in buying your business, i paid for hi index lenses and got poly carbonate

Jared Austin

No wonder this place has two stars! I went to get a contact lens exam some time ago. After getting there, they told me the contact lenses I needed as a trial were not in stock. They gave me a trial pair a week after I got the exam and when I went home to put them on I noticed one of the lenses were dried out with no liquid in the lens package. They had to reorder, which took another week. I was not able to get back to the office for three months due to family issues and when I called to finally get an appointment they told me the time allowed to use the prescription had expired so I have to pay for another exam. $120! What? I barely used the contacts! When asked why they did not tell me that there was a timeframe to go back and check on the fitting of the lenses, the gentleman over the phone said yes they did tell you that sir. I told the man I will not be going back there and hung up the phone. I would have never waited so long if I knew! Stay away from this place!

Claire Hajek

It was the perfect eye doctor experience with all the latest technology and a million glasses to choose from. Thumbs up!

Hooman Tabrizi

Great folks. Gary the supervisor was very helpful. The doctor did a great job with the exam, and the price was quite reasonable. Highly recommended.

Belinda Bowers

Quick, great service, very good eye-doctor, very thorough and great prices

Ryan Stensland

I can’t remember the guy’s name, but he was a great sales man. I ended up spending more money on the HD glasses, but I have to say it was worth it. I’m noticing things are looking more detailed and the TV looks great. Not to mention the lens are thinner, so I dont look like I can see into the future. I can’t wait to go see a movie! Yeah the wait is long. It’s in Cumberland mall. What do you expect? If you don’t want to wait so long then I would suggest going on a weekday, right at 10, when they open. The doctor didn’t seem very experienced because once I got my lens the right one was off. I went back in and they were really nice in helping me correct the issue. Overall I had a good experience. I hate going in malls, but this place is right by the door and parking deck, so I didn’t have to deal with all the people. Overall it was a good experience.

Janelle George

The worst! People who give 5 stars are LYING! Must be friends or family members.

Susan Douglas

#clownshow

Judy Long

The service is top quality,all employees were helpful and all were very friendly too.Mr.Gary B is the manager and he does an excellent job at running his store.All the glasses were at a good price for really great quality and were very stylish as well. I recommend this store if anyone needs new glasses 10/10

Melanie Jade

Very sweet and helpful staff, great selection of frames!

Yonnie Harvey

Gary has truly turned the store around. Everytime we come in he has a smile on his face and is always so humorous. This store has such great customer service and the employees are very friendly and welcoming. I really enjoy everyone’s personalities at this store!

Erica Smith

Great visit. Got great info from the dr regarding the health & future of my vision.

Cole Skinner

Here's how you get a store like Visionworks: The Georgia Optometric Association has lobbied into law numerous protectionist policies that are not designed to help consumers but to force consumers to purchase more medical "care" than they need - laws which serve not a medical function, but a financial one. When the industry can use legislation to create customers - to force people into their stores for care they neither want or need, you get Visonworks. What incentive do eyeglass and contact lens stores have to give even the baseline level of service I get from my local tire shop? Extremely frustrated and happy to join the fight against protectionist legislation and against this corrupt industry in particular.

Alan Callaway

Worst Experience of my life!!!! The service was horrible. GO TO LensCrafters !!!!!!!!!!!

Brittney Jefferson

Dr. Escobar was amazing. Her staff was so accomodating and a change from what I'm used to seeing at the optometrist office.

Joe Delafuente

Easy to work with and extremely polite.

Tanya Scott-Rivera

Came in the store for an adjustment on my frame and the staff was great and wonderful.

Marcus Burrell

Great service. They were able to see me without an appointment.

Sandi Fontana

Everyone was extremely friendly. Great lens selection. Prices were great and the wait time was minimal. I'll definitely be going back

Lorissa Clark

Bought glasses last year. Frames broke. Assisted me with getting a new pair inexpensively. I can see again!!!!

big dog67

Gary and his staff at Cumberland mall does very good job taking care that customers

karan sharma

This place is worst. They would take your money and will not give glasses on time. I went to store twice and they turned me down, saying they dont have the person who can dispense my glasses. On Friday evening, they dont have the person who dispenses glasses. They r turning everyone down on Friday. A CLASSIC EXAMPLE OF VERY POOR CUSTOMER SERVICE. STAY AWAY FROM THESE FRAUDSTERS. Dont go by other good reviews, it is written by their own people.

Linsay Morgan

Great service, the staff was friendly and helpful. The Doctor was thorough and answered questions. Great value on the glasses as well.

Tova eidex

They were quick and helpful hard workers.

Anastasia Skelton

If I could give no stars I would. I booked a appointment online. I am about to walk out the door and they call me stating someone else booked the appointment but did not get to the check out screen before I did. So they ask me the person who already had the appointment to come in another day! They also said they wouldn’t see me because they already had someone else coming in even though the appointment was available online. Completely unprofessional! Don’t waste your time or money here.

Celia Clifford

Great staff just need more waiting time is pretty long even with an appointment. It could have been the day of week Friday

Richard Wheat

My wife and I went for an eye appointment and new glasses on Saturday. The staff was excellent, even though they were short staffed. Damond Patrick was kind and considerate while juggling the phones, walk-in customers and those of us ordering glasses. The optometrist and optometrist tech were also great.

Tamara chase

Run. Do not walk away from this store. I placed an order for 2 pairs of glasses which I cancelled for a refund the next day. No problem until I tried to get glasses with another provider the same day. They said they would make a call to release my benefits the following Monday (almost a week). I couldn't wait and paid out of pocket. It's been over a month and I still haven't had benefits released by Visionworks. According to one of many calls to my insurance company, they are now claiming that they did fill the RX and I received them. No I didn't! This is completely false. I say all this to warn you to be careful if you choose to use your vision benefits with this business.

Carla Jones

The supervisor Gary is awesome! Great customer service and very patience.

Samuel Fortin

I've been coming to this location for my vision needs for a pretty long time. I've always been satisfied with the wide selection of frames, and lightweight lenses. Yesterday, I found my dog had somehow gotten ahold of my glasses and proceeded to munch on them. The frame was completely mangled, but the lenses were OK, with some scratches at the edges. Luckily I had another pair of glasses with same size frame. I brought everything to the store and asked Dwayne E. if he could replace the lenses in the frame that was still good. He grabbed a few tools and in 10min, I had my glasses back - this was a real emergency since I was going on travel in two days! Kudos to Dwayne for fantastic customer service and a can-do attitude, and literally saving the day... I guess I will keep the dog too. Thank you VisionWorks!

Lyn Sweeney

Dr Whitlock was very helpful, informative and generous with his opinions and recommendations. Friendly, helpful staff!

Rodney Martin

I stopped in on a Sunday without my prescription, Duane the sales associate was helpful and knowledgeable. We were able to still put together a quote while not having my prescription. I left there knowing exactly where I stood towards the purchase of 3 new reasonably priced pairs of glasses. Returned the next day for exam was treated well by and because of the prior day's information I was able to get in and out in no time. I was very pleased with the service and will strongly recommend to others.

Rod Bass

I love this place workers where sooooo nice.

Christine Dorsey Bowman

Great experience

C.r. Maney

First time at this Visionworks Office and it was outstanding! Ty was exceptionally helpful and informative. Every question I had, she answered and explained thoroughly. She reviewed all the options my insurance afforded me and gave me the choice of how I wanted to use those benefits, instead of pushing every little charge on me because of the benefits I had. I was truly impressed. Her daughter was there, and she was such a little beauty. Dr. Escobar was also great! Unlike some of the other Optometrists I've seen in the past, she really took the time to explain my vision issues in a way layman's terms so I could understand thoroughly. She gave me recommendations for how to treat my dry eyes and redness, which, in all of my 57 years, have never had an Optometrist do, EVER! They even printed out my prescription, which again, other Optometrists haven't done without my having to ask. I'm imminently pleased I chose this Visionworks location. I highly recommend it!

Sharon Ellis

I was in Cumberland Mall for Black Friday not really going to have my eyes checked and came across Visionworks. The front staff were very courteous and helpful. They explained what I needed to look for in purchasing a frame, which I have never been told. The whole experience took roughly an hour. It got hecked due to Black Friday and the sale they were having, but they were very professional the whole time. I will be using them as my eye place now.

Debra Mitchell

Nichole was amazing. After a slight communication snafu, Nichole and Damond (GM) jumped right in and took amazing care of us!!! Ty helped us over the phone and went beyond expectations. This location is Awesome!! It is run by an exceptional General Manager.

EZ Sloth

They were slow after I had setup an appt. basically 30 mins behind schedule. Other than that everyone was great. Super nice, efficient staff once they get to you. Kayla was a great optometrist and really worked hard to get my rx just right. Im gonna go back.

Jaime Middleton

My best experience so far with Visionworks! Great customer service by the staff and Optometrist! Great online scheduling for appointments!

Bernice Coney

Very friendly staff and the eye doctor is awesome made feel very comfortable.

Alvin Evans

Extremely helpful, look forward to next year eye exam

John Kensington

Came in today for an appointment at 1:15 and wasnt seen for 30+ minutes. They had no notion of my appointment. The front clerk couldnt bring up my info and made me "fill out paperwork" even though I've been here 3 times already. Walked out at 1:50 cancelled my appointment and duly noted never to come back here.

Vinisha Rumph

The WORST location I've ever been to. I scheduled an appointment and wasn't seen until an HOUR later. Ridiculous. The customer service is subpar and the general manager has a bit of an attitude as well. Not very helpful, just focused on selling crappy frames.

Ocean Marie

The staff was helpful and professional. I had a problem with my insurance, the optician got on the phone and gotten straightened out with my insurance company. I really appreciated her for doing that.

Lynlee Bradley

So let me start by saying I went to lens crafters across the hall from visionworks and I wished I had gone to visionworks first!!! TY and everyone here excells customer service and went above and beyond to help me!! If you are looking for a professional, kind, customer service oriented eye doctor this is the place! I highly recommend them!!!

Matt Hines

Great staff and service!

Justin F

Had an awesome experience. They were genuinely concerned with my well being. Doctor and staff were quick, knowledgeable and easy to work with! Def going back!

sam buford

Darryl is very rude! I spent over $600 dollars at this location weeks ago. I called to ask if my glasses were ready and he rudely tells me “I’m not going back there to check” he then proceeds to rudely tell me how much time he has remaining. So I will have to go another day not being able to see because “they don’t have time” to go open up a box. I will never go here again!

Arun Abraham

My Guess glass frame which I took from there, got a leg broken. Took it there and got an excellent service from the staff. They were able to fix it and also gave me a complimentary glass covers.

Beannie harrison

How does one lose a prescription?????

maninder bhogal

Looks like they were not interested to sell me anything. Lazy to answer my questions, not interested in helping me locate the frames. Did not feel welcome there.

Jack Lyons

Everyone there was professional and courteous.

Erika Hunter

Went in on February 27, 2019 to either set up or get a walk in appointment. It was absolutely no crowd. Front desk clerk took 5 five minutes to even acknowledge the fact that I was there. Once I told her why I was there . She said I might need an appointment with only one person in the office being seen! Then she continued to chat and show pictures of braids that she have done and can do! I walked around and still was not even made an appointment. As she held an extremely long conversation about her daughter's braids and the styles that she is able to do. I thought this is an optometry office not a braid shop!

Lance Russett

Very professional, I went in to Lenscrafters first and set there for about 35 mins, then went downstairs to Visionworks. The people there immediately greeted us , I filled out the papers and was in to see the Doctor within 10 min. From entry to exit, picking not one but two pair of glasses, the entire process didn't take 2 hours. Very happy Thank you all very much.

Scott Sinno

For 5 years, this was the only optometrist anywhere nearby that would accept my insurance. Never late for an appointment, but not once in five visits was I left waiting for less than 50 minutes. Fortunately the insurance encumberment is no longer an issue, and neither are visits here.

Cole Weiler

Booked an appointment online, but was told when I arrived that I was going to have to wait because someone that day booked an appointment in person for the same time. I really don’t understand the logic behind that. Waited 1.5 hours for a 10 minute test. The doctor was good and the price was great, but definitely going somewhere else for the glasses.

Robin Lewis

I called to see if they had same day appointments. I was told to come in because they had available appointments. When I got there I had a bad feeling because I noticed they were short staffed. I waited an hour and was never helped. Another staff member came to me and after she saw me standing at the front desk. She proceed to say "You're next." I asked her would I have to wait again after she prepped me? She said yes. I left....with my money! Who has time to just sit and waste? Never coming back.

Donielle Norris

Damond is amazing he was friendly, funny and made my purchase so easy and fun. Darrell is so knowledgeable and professional. This is the best store ever. Thank you so much. I will be back.

Dereck Grier

Amazing staff !

Brittany Rivers

Great customer service. Speedy process. Same day lens available! Gray & Derrick were great!!!!!!

Asminda Martinez

Worst experience ever!!!!! my prescription was off and when i put on my glasses everything looked warped. I called and asked if i could get a new test done and if i could change the frames (I chose them when I was didn't have my contacts in so when i got them back i found that they were unflattering on me) and they said it would not be a problem. When I went in for my new appointment, again I asked to change the frames and they said it would not be a problem, so when my test was done they kept handing me off from one person to another. Finally a gentleman helped me and I handed him the new frames i wanted. However in the midst of my transaction he got a personal phone call (I could tell it was a personal call because he kept going on and on about what he was going to wear to some event) and he took longer checking me out and explaining nothing to me. I was in a rush so I just needed him to hurry up, and didn't think much of it... until I went to pick up my new glasses today. First, I was given the glasses with perhaps a new prescription but THE SAME FRAMES even though I had been previously mentioned multiple times that i wanted to change the frames, when i mentioned this to the person who handed me the new glasses he seemed confused, and this now made it clear that the person who rung me out messed up. the worst part was that I was in a rush and could not even find the frames i had previously selected and wanted, so i picked the closest pair that i could find that resembled the ones i liked. As I did this, I noticed that the guy who had messed up my order and the guy who handed me my "new frames" were talking and as I handed them the frames that I quickly settled for they tried to convince me to just keep the old frames because they thought they looked better. Again, I politely let them know that I found them unflattering and they finally let me change the pair. In the end, what should have been a 2 trip visit has ended up being a 5 trip visit, and honestly after this visit I will never go back. This staff is clearly unprofessional and clearly do not care for their customers. EDIT: I was told that they wanted to "look into this issue" and they asked for me to email them my contact information. I immediately sent them my information yet they have never responded back, it's been like 3 weeks. This company clearly does not care about its customers and if i could rate this company negative stars I would.

Gui Carvalhaes

Eye exam. We are 10 mins late and I was told there are a few people in front of me when the appointment was set 10 mins earlier than the current time right now. The guy at the front desk said "we double book". Needless to say, I won't ever come back.

September 1965

Visionworks WON''T let patients use their Bathroom so you have to go OUTSIDE Vistionworks, use Cumberland Mall's PUBLIC bathroom it's like a mile apart!; this is an unsanitary practice and that any eye doctor would allow patients to use its bathroom for sanitary reasons as in any doctor's office. The only reason I use Visionworks is for the eye doctor. Overall I wouldn't recommend Visionworks--some of the staff are rude, unprofessional like regular retail mall workers. I question some of the staff's credentials in working with vision care.

jackie graves

Great customer service and doctor was exceptional. Cost with no insurance is the best price.

Norman Arrington

Excellent service.

LaToya Vaughn

It was my first time visiting this location. The doctor was knowledgeable and patient. The office staff was very welcoming and kind. The entire appointment was smooth and uneventful, considering my toddler accompanied me.

Brianne Robertson

They overbook like crazy had to wait over and hour when I made an appointment.

Truth Teller

Customer service was a little ruff at 1st. Got the run around and then Chaz helped me. She was professional, quick & a sweetheart.

Esther cribe

The employees where pleasant and efficient. The doctor was very detailed listen to my questions and concerns and answered. It was a great experience.

Dawn Wiley

Gary was amazing. The only place that I called who could get my glasses to me the same day. Excellent customer service. I am satisfied and now I can see so clearly!!

Elaine Shelton

The Doctor was very helpful and comforting.She let me know exactly what the problem was , surgery not new glasses.

Angie Griffin

I've attempted to visit other vision care retailers in my travels and in my own home state. But my preferred vision care retailer (hands down the best service) is Visionworks at Cumberland Mall. This visit to Atlanta I was able to get a thorough check of my eyes by Dr. Escobar, and was assisted by all of the staff there. Customer Service is the best, and in 2018 good customer service is rare. I especially appreciate Gary, the associate that assisted me in choosing my new specs that I received so many compliments on. Instead of just selling me something I thought looked good, we took the time together to choose the best selection for me. I appreciate good service and highly recommend this store.

Tiffany Mapps

worst place ever...I will continue to go to the one in east point. After explaining to them I want to continue to wear a certain contact they gave me something else so I would have to pay for my contact lenses fitting..insisting they did not have my brand in stock but refused to look at the big ass box that was supposed to be stocked before evening opening

Mark Salcedo

Nate spent a lot time helping me and my wife with his expertise to help us pick the perfect frames for me. I purchased two pairs. Great experience!