Reviews of Super Optical Express (Optics Shop)

Barbara McCarthy

Best place I have ever been in 30yrs! Staff is all kind and courteous! Doctor was a gifted professional, he took the time to make sure everything was perfect. Very timely.. I never waited more than five minutes. Amazing

Chris Laney

Look forward to being able to see you again !

Krystal Lynn Hedrick

I’ve been making my appointments with the Spanish-speaking doctor here for almost 10 years. The staff is very friendly and helpful. I always feel like they want to match me with the pair of glasses that are best for me. One of the ladies at the front desk greets me by my name even before checking my file which feels kinda special. I’m looking forward to when they renovate the office because the style is a bit outdated. I will return as usual. :)

Janet Zapata

Front office cool to cold to customers. No smiles. MD performed well although also detached. Glasses selection especially sunglasses poor. Young lady who helped us with selection was the only bright spot. We received both our new glasses in a week. Office could use a spruce up.

Tamela Auvil

They were Very helpful and very thorough with my daughter.. and we anticipated 7 days before we would receive her glasses for school. They arrived in just 3 days. They rushed ordered so she would have them for the new school year. Thank you Super Optical Express!

Romeo Santana

The optometrist is very good. Since I'm not from Gainesville, I arranged to have my glasses mailed. Management strives to resolve all issues in a timely manner. yes, I would recommend this business. Dr. T.......

Erika Tinley

This place is great! I walked in expecting to pay out of pocket for everything because I have new eye insurance and was not sure what it covered and what places took it. The lady behind the front desk said that she would look it up for me without me even having to ask. Turns out they do accept my insurance and they had an exam open within a couple minutes. Got my eye exam done in fast and professional manner and then found a pair new frames. I was expecting to wait 2 weeks as I had in the past for my new glasses to come in as that was how it was with other places. I got a call the next day saying my glasses were ready! I walked in just looking to see their frame selection and was able to walk out with a new pair of glasses ordered that were ready the next day. I will definitely go back for any future glasses needs.

Lisa Romero

I have been going to Super Optical Express for about 20 years. I'm not sure why I stayed - convenience / familiarity (?). I very much like Dr. Funderburk, however, I will now be taking my business elsewhere. They are extremely overpriced and I have often found the staff rude and not helpful.

Amy Loyd

Dr. A is very professional and kind. He does a great job and the wait is never long. Also, the staff that help with glasses are very good. Highly recommend!

Valerie Henry

Awesome customer service!

David G.

My only complaint is that they don't check the insurance and go over what your insurance covers and how much the charges affect your options.

Karen Schumann

Have been going to Super Optical for 3 years staff are professional and friendly glasses options are wonderful

Corinne Keeton

Seriously good selection, especially for men as there isn't usually a good variety for men. Glasses can be ready in an hour!!

William Andrews

My glasses lens popped out yesterday evening, and try as I might I couldn’t get the glasses to go back together, and eventually lost the screw. I could hardly function without my glasses. So today I went bright and early to Super Optical and got my glasses fixed super quick so I could get to class on time. I didn’t get the name of the lady at the desk that helped me, but a big thank you is in order!

Ben Latimer

This Super Optical Express has had my business for 20 years! The staff and service keep me coming back.

Maria Cecilia MariaC

Best place in town to get your eye fix. The personal and Doctors are amaze, great customer service and the lenses are on time and the best thing its sooooooo cheap. If anyone ask me if I will recommend them I'll have no doubt about it...

Shirely Truhan

They are very compassionate & kind

amber Shepherd

Amazing and fast. Got my exam and glasses in the same day. Just amazing. They are also kind and helpful on picking out my pair. Thank you so much

Jay Mandel

The Indian optometrist and the morbidly obese girl who works the front desk were COMPLETE JERKS!!! They were pressuring me to buy a specific contact lens, that I'm sure they have some kind of deal with the company to sell. Never going back, I'd rather pay full coverage and go somewhere else

Joshua John

I've had great experiences here for the last 3-4 years. Dr. Arnao and the staff are very knowledgeable and treat me like family.

Antoinette Oesterlein

The optometrists are great. I’ve been to this location twice for eye exams, and have seen two doctors; both were polite and helpful. The problem with this place is the front end staff. Unprofessional, unwelcoming, somewhat entitled, I.e. when I stepped to the front desk to pick up my contact lenses, I was greeted with, “What can I do for you” with monotone inflection, no eye contact, no smile. The woman who greeted me had red hair and eyebrows dyed in the same shade, so she cares about attention to detail, just only with herself I guess. There was a time when customer service meant making customers feel like they were a priority. I haven’t seen any of that here. It’s a shame. The lack of awareness of the front desk people takes away from the good service delivered by the optometrists.

Kim Lee

I have never written a review, because no experience has infuriated me to the point of sitting down and rating/writing about it. Unfortunately, I found Super Optical Express to be aggravating, and going to this place of business was a supreme waste of time. The staff, especially Dr. John Bruckner, withholds pertinent information from clients in order to make more money for himself. Not only are they con artists, as a fellow google reviewer has stated, but they employ incompetent staff members. Dr. Bruckner is quite decrepit, and should seriously consider going into retirement. I DO NOT recommend visiting this place, unless you want to get ripped off (to be frank). The prices may have a facade of being reasonable, but what isn't mentioned are the other extraneous charges that will be added to your bill. Save yourself some time and prevent a headache, and stay away from this place.

Natasha Vinson

Location is terrible if you dont know the place or area. Service was fast and everyone was very nice.

Amy Leftwich

The staff was completely unprofessional, joking around and yelling across the office at each other instead of walking up to the person the information was intended for. It’s fine to have a lighthearted work environment but this felt like a circus, one of the staff members even smacking another at one point as I looked on. When we asked someone about who to talk to about ordering glasses, she was curt, rude, and unhelpful. The ordering process was pressured and uncomfortable. We shouldn’t have even gone forward but we did, and when calling to check the status, no one could answer the inquiry and we didn’t get a call back like we were told and we had to call again. When the glasses finally came in, they immediately gave my partner a migraine and when taken into another office, it was discovered the focus was incredibly an entire inch off in one lense. Beware of this place, it’s been the most horrible experience we’ve ever had with an optical company.

Gerardo Trabazo

Called to make an appointment the girl on the phone was rude and curt; called back and canceled the appointment!!!

Jason S.

The optometrists are absolutely wonderful, and I would not hesitate to visit them again for my yearly exam. Despite a few setbacks with my lenses (I have a high prescription, so getting the lens geometry just right is understandably difficult), I was willing to give a 5-star rating simply on the experience with my exam itself. However, the woman who actually gave me my glasses was the most unprofessional and disrespectful women I've ever met in any optometrist/optician office. Not only did I have to overhear her and another employee laugh and joke about how bad my eyes are and the prescription strength required to correct them, I also heard them blatantly refusing to correctly adjust my frames. I am absolutely astonished at how brazenly rude and lazy the technicians are.

Veronica Bryan

My granny was seen on Thursday during a very busy time. Benjamin was very friendly and helpful in getting her the glasses and making suggestions on her return for next year. He was able to get her glasses made in one hour. Benjamin is a great optician. The staff is great to visit.

Kerryn Garcia

Dr. Arnao is amazing!

Gabrielle Gray

I have been coming to Super Optical Express for years. Dr. Arnao is one of the best doctors I've seen. The front desk staff is very friendly when you check in which is refreshing and they made booking the apt easy. Picking out glasses was fun and easy with the help from the optical staff; they made sure I found the perfect pair of glasses and was satisfied with my choice. I won't go anywhere else!

Larry Caldara

Dr. Funderburk and his staff were all very knowledgeable and courteous of my appointment that day. They answered all my questions and treated me like I was family. I do apprieceate all they have done for my appointment day. Thanks again

Craig Beaver

Everyone there was great. Highly recommend

Lauren Paulter

MD's are awesome (especially Dr. Arnao), staff is friendly & helpful. My son & I have been patients here for years, we wouldn't go anywhere else.

Jim McFadden

Dr. Arnao is a good doctor. He performed a thorough eye exam and explained my pathology clearly. He made a compelling case for why I need to do a better job wearing eyeglasses. The office is on the older side, and the furnishings could use an update. The staff is kind and very tolerant of patients, including a wandering, meandering 2 year-old. The eyeglasses staff was very helpful. They clearly explained their prices, my insurance coverage, and my options for treatment. My glasses were ready when promised, and my total visit time, from first walking in the door to receiving my glasses, was under 2 hours. I will be seeing Dr. Arnao and Super Optical Express for a long time, I believe.

John Greene

We have been coming here for years and we are very satisfied with the service we get here. Thanks y'all!

tracy hill

Benjamin and each of the lovely ladies at the front are always cheerful, helpful and fun. They are kind and very knowledgeable about their products. The turn around time on eyewear is always quick. The only reason I rate them a four and not a 5 is because sometimes they seem to over schedule so the wait time can be a bit long. The appointments seem to run behind a lot. Don’t plan anything back to back if you have an appointment here. Leave plenty of time in between because you will definitely need it. But other than that as far as customer service goes this place is great.

Courtney Ratliff

Brittani chick is awesome, wonderful office, wouldnt go anywhere else.

Sarah Proper

Friendly, likable staff. Dr. Buckner is great!!

Bill Henry

THEY SHOULD TAKE OUT THE WORD EXPRESS.... THE LAST THING THEY ARE IS FAST......NEVER CALL YOU WHEN THEY SAY THEY ARE GOING TOO JUST AN OVERALL DISAPOINTMENT....WOULD GIVE ZERO STARS BUT IT WONT LET ME

Krissy Griblin

Always seem to wait awhile even when the office is empty

Cheryl Guerra

We like to get my teen glasses here, because of the vast selection. There are Optometrists in the same building, so you can get everything taken care of with one appointment. If you have your new prescription, you can still shop for glasses here. There is a large selection of frames: inexpensive; designer; sun/polarized; and, sports. This is great if you need a second pair. Also, most frames have free replacement. This comes in handy even if you get a second pair.

Shantell MzTinkie Young

I really love this eye doctor! I’ve been going there for years. My eye doctor is the best. The only thing I would say is that the front desk Lady where you check in is not so pleasing. She doesn’t smile or seem like she wants to be at work. Besides her everyone was great. I would like to also acknowledge Mrs. Trina. She was very pleasant and nice. Her customer service was awesome.

Robert Kelly

Honestly, both Lee and Tom were wonderful. I explained that I had a very limited budget and they broke down all of the options that would be best suited for me. They were very understanding and very friendly. I'll definitely be coming back here for replacements.

Amy Bletcher

I am extremely grateful for the service i have received from Super Optical Express. The Doctors and staff are always polite and friendfriendly. They are like family.

MarQuelle Rawls

I love Super Optical Express! Ben was very instrumental in assisting me with selecting a frame. He has an awesome personality and was very patient and cordial. Ben, is an asset and valuable employee to Super Optical Express.I will continue to visit this business.♥️♥️

Charlotte Nagy

Always good service. They helped me out when my grandson's glasses broke and did a temporary fix while we waited for the replacements. I thank the Lord for these good people.

Jacob Robinson

Wow!! This has been my first time getting my eyes done here in about 4 years. I had a contact lens exam for the first time and Octavio the optical tech went above and beyond in assisting me with my instruct. Without him, it would have taken me much longer to get adjusted to them. The gentleman, Benjamin that helped me with my glasses was extremely helpful as well. I would definitely recommend my friends to this office. They also repaired my frames that I didnt even buy from them. Great customer service!!

Liv Krak

This clinic is the WORST about giving out correct information to other providers. Within the perimeters of the law, they do NOT abide by the statues set forth and refuse to put a supervisor (if they have one) on the phone. I have dealt with Melissa several times, unfortunately.

Jennifer Robinson

I came into Super Optical on Saturday because I have class and work all week. I brought in my son for an exam also. After seeing the doctor, Benjamin was really helpful with finding my glasses and giving me advice on my specs. Brittani also joined in to help with my choices and reassurance. They have a great chemistry and I would recommend them to all my family and friends.

LaTrina Hicks

It's always a pleasure to see Dr. Funderburk, everyone was awesome, got my kids in and out. Awesome experience

Mary Glass Garrett

Fast, professional, and courteous. They deal well with the variety of age groups they treat from kid age to elderly. The wait time wasn't too long, and we felt important. Highly recommend.

Barbara Batie

The staff was courteous and professional. The doctor's are very professional and concerned about your health, ask important questionns about Diabetes and such. My family's been going here for over 4 years and I wouldn't think of going anywhere else *smile *

Barbara Thompson

I had minimal wait time from my appointment time until I was seen by the doctor. Everything was explained thoroughly and easily understood. Because I have seen him more than once and have a history in place, he feels comfortable to forgo some testing to every other year. In other words, I never feel like certain things are ordered just to run up the bill.

edna bryan

I went in with my granddaughter. Benjamin sat with us and was extremely friendly and informative. Jasmine at the front desk was nice and helpful. Jen helped with glasses also. Benjamin was able to get my glasses made in less than 2 hours. Dr. Funderburk is a great doctor and is the reason I visit.

B Hall

Do not go here unless you have plenty of time to waste & you like to be talked to in a rude & condescending manner. The optometrist was very rude & spoke very condescending everytime I would ask him a question. First he insulted pediatricians saying that they know nothing about eye exams & shouldn't do eye chart exams at the pediatricians office. I asked him what my child's vision was & the doctor very rudely said "you wouldn't understand unless you're an optometrist.

Kinya Waller

Excellent staff. Dr. Funderburke is awesome and cares about his patients.

Tanya Johnson

Great service. Professional staff.

Freyja Rushing

Outstanding service, providers, and staff! Convenient location. Amazing selection to choose from: budget friendly to coutur!

ddjones531

Dr. Funderburke is fabulous, been going there with all my family for 18 years. He's willing to try new things, he is up to date on current research and ideas, and he really listens to his patients. The store side of things is less than stellar when it comes to customer help and support, I always feel a bit like I am taking them away from their REAL jobs that helping me with glasses is an inconvenience to them. However the glasses offered are great and the people who actually make the lenses are fantastic, and they also listen well.

Christine Dautel

Good experience. I would definitely recommend the place.

catherine edwards

The best of the best caring and helpful place to be staff is make come there very welcome they work hard to assist in anyways possible after hours service is wonderful I recommend!!!

Jeffery Phillips

Very polite and pleasant staff who are extremely helpful.

Elizabeth Mclaughlin

Best Optical place in Gainesville Florida ever Benjamin Gabbi Brittani the dock Alyssa the whole team Fabulous give them all Raises. Very professional organized customers never have to wait longer than 5 minutes interactive experience I'll be back again and not just because my insurance tells me I have to

V S

Through, plenty of staff to assist, & nice selection of designer glasses!!! If you are expecting a quick in & out appointment then you may be disappointed - but they are through & that takes time, which I very much appreciate. Not to mention they have Saturday hours. Would definitely go back to stock up on non rx sunglasses. Highly recommend.

Stacy Hilman

The doctors themselves are fine. But the front staff is not so great; very unprofessional. The front staff constantly talk to each other and waste business time instead of tending to people waiting. They have slowly gone downhill; would not recommend this place. They also don't tell you about some hidden fees until you have to pay for it. Some of the staff members are so lazy; they will get distracted talking to a coworker when asking them for your glasses and whatnot. Save your money and time and head somewhere that has a professional atmosphere.

Jennifer Irias

The place is very good but the red headed color women is disrespectful.

Ebony Sherrod

I went to Super Optical for the 1st time and was extremely happy with my visit. The doctors there are amazing and they take their time during the exam. The front desk staff and kind and professional and the optical side where i pick out my glasses; there are so many different selections! The optical team is very knowledgeable and helpful as well, they really help me understand whats right for me when it comes to the type of glasses i need and the type of things i need on my glasses. Super Optical Express is the best!

John Samick

needed eyeglasses within a week but cant get duplicate perscription and frames unless i wait long time will most likely get call to pickup glasses on the 22 of month one day after ive gone to hospital in seattle for gioblastoma cancer treatments . cant miss cancer treatments because flight is booked and hospital with doctors cant be cancelled again oh well ill wire together eyeglasses i have laying around it never use to be this way could get glasses needed same day i truely believe that its not the falt of eyeglass express but can understand under oboma care rules have changed im 63 old man and considered a burden on society of no use anymore but its just another example of mans inhumanity to man guess they feel that ill be dead before christmas so why bother giving him glasses

mo b

It's a very comfortable place to be. When I go I feel listened to and concerned for. The entire staff is friendly and capable. I've never felt so assured about the health of my eyes.

Brittany cannady

Love this place .... Recommended.. friendly staff

s williams

Good place, but has one bad apple. Both of my no line progressive glasses were ready in a few days. The selection is extensive and they take my insurance, which few do. The only (big) flaw was the twenty-something doctor. I took the earliest appointments, and he was 20 minutes late twice and looked like he just woke up. First time, he left my exam to answer his phone. Next visit he said he got there late for one reason, and in front of me told the next patient something else. I was mad. Avoid this doctor Arnow. For this visit, I requested a different specialist. Doctor Funderburke is like my old eye doctor. He listened to my concerns, and we had a splendid talk. He got it right the first time and my vision is clearer than ever.

Renee Claridy

They are a great group of people....Benjamin was very helpful and he made my day great..

Christelle Petit

Staff is super nice, but the waiting time is awful. I always have to wait at least 30 minutes

Kerri Tijerina

As a new patient I was able to get an appointment the next day. When we arrived we were treated very nicely by their staff. They were patient and kind with my daughter, and we were in and out in less than an hour. The best part is ... My daughter loves her glasses, and can't wait to go back.

lynda schneider

12/29/2018 The WORST eye glass place in town. Not enough help, pompous doctors, closed when supposed to be open, no recordings on phone to let people know, nothing on webpage indicating closing early, NEVER ever get a call back, NEVER call when glasses have arrived and you're waiting for them. Customer service sucks, customer has to do all the work to get services requested. I hate this place, however they accept my insurance. That is the ONLY reason I stay using them I dread it every time. UPDATE: 12/31/2018 I just received a phone call regarding my previous review. I will change it from one star to two, just for the phone call. However, for the most part I still feel the same way. Also, I did not say earlier that I was not the only customer who showed up that day when no one was answering the phone. Had a nice little chat with them who expressed the same frustration as me.

Robin Simmons

Great place