Reviews of Eyeglass Encounters (Optics Shop)

Mitchell Maltenfort

In February, I bought new frames there. Almost three weeks ago, the spring in one arm gave out. I brought the frames in and asked if they could be repaired. I was told "we can replace them one time for you, free of charge" with an implication I was too hard on these glasses - never mind that this was first time I'd had an experience like that. I was also told the new frames would be in a few days later. I followed up more than once, each politely. Today I was told that the frames finally came in yesterday, but since they read the partly-worn number off the frame (as opposed to checking their own records?) they got in the wrong frame. I was also told they'll rush in right frame, hopefully Tuesday, no guarantees. I don't know if it's the store or the supplier who is at fault but I am furious.

Steven Demmer

This place is awesome. Prices and choices are great for people without eye insurance. Even though it is a very busy store, each employee that I dealt with gave me their complete attention and were extremely friendly/helpful.

Patty Brown

Never Again They Are The WOrse

Robin Richardson

They are friendly and ther service was great. The time it took for me to get my glasses was quick.

Brittney W

Got both my pair of glasses from here the besttt !!

Carla Foster

I have been going to this eye encounters for years and I receive excellent service. And the Dr's are great. I love the selection of frames and the staff tell you about all your options. I even took my daughter and a few coworkers who had a wonderful experience there. Plus they help me with my difficult insurance the staff handled all the communication with them.

Zion Taylor

My glasses broke and I never wore them . I’m not sure what they make to hold the piece Together but glue isn’t a good idea .

Adam Fender

Great staff. I always enjoy going in to see them.

PeekaBoo Berry

I’ve been going to Eyeglass Encounters for years and always leave as a happy customer. A couple of years ago, I had some medical issues that made wearing contact lenses uncomfortable. The staff at EE at 1325 Market Street in Philadelphia (Kathleen, in particular) was extremely helpful and exceedingly patient with me over a several week period until I found a contact lens brand that was comfortable. I returned to EE for my annual exam, contact lenses, and eyeglasses a few days ago. Although I normally only wear eyeglasses at home, the staff (Mischelle, in particular) was once again extremely helpful and exceedingly patient with me while I tried on what felt like every pair of frames available (sometimes the same frames three and four times!) until we found frames that I’d be confident wearing at home or outside. Mischelle also made sure I received the best price for all of my purchases, which weren’t fully covered by insurance. I highly recommend Eyeglass Encounters at 1325 Market Street in Philadelphia for insured and uninsured patients, as their prices are more than reasonable. The staff is very friendly, helpful, and knowledgeable. Thanks so much, Mischelle, Kathleen, Ray, and Dr. Vu for all that you do and helping me to see and be seen with confidence!

Jeffrey Hoffman

Staff super friendly & helpful; they always remember me by name.

Khadidrah M. Marieno

They don't deserve no stars frfr smh the first time I went to this place they were cool

Nina Coley

COMPLETELY UNPROFESSIONAL!!!! They have three locations 13th market 19th chestnut and 40th chestnut.. I made appointment for 19th street location , for my husband and after calling to comfirm his appointment yesterday 01/23/2018 it disappeared today 01/24/2018.. Very unorganized. Please dont waiste your time with this company.. They could careless about your vision or your time.. No apology giving.. No RESPECT FOR THERE CLINETS!!! They employee's are rude hasty fast talkers.. Who are more concerned on receiving a pay check then actually helping others.. I will never give them my business again..

Amy Seng

Great Service , very friendly & helpful whenever i came in...always referred my friends and family even if they have insurance or not.

Jenny Fung

A wholly unprofessional quack operation. I saw two of their eye doctors. Each spent, with no exaggeration, just 5 minutes measuring my prescription. Each came out with totally different numbers and had no bedside manner whatsoever. The reception staff is lackluster and unprofessional. One woman, Betty, should be fired for her aggressive behavior toward customers. The other staff lost my original prescription and didn't take the inconvenience seriously (read: laughed it off). I watched them all handle merchandise very casually and without care frequently (read: throwing things around). The glasses frames are all cheap and unclean (smudgy and greasy). If you don't care about service, products, or getting a trustworthy prescription, this is the place for you.

Kevin Milligan

I walked over to this establishment from work in the bitter cold today because I desperately needed an adjustment on my Izod glasses. I'd gone to the store where I initially bought them for an adjustment a couple of days prior but they still weren't correct. So because they were sliding all over my face, I couldn't wear them like that another day. Based on the suggestion of my boss, I went to Eye Encounters for an adjustment. The gentleman (I didn't get his name) who helped me was prompt to help me, courteous and very efficient. He adjusted my eye wear 2-3 times and I'm telling you, this is the best adjustment that I've ever had & I've been wearing glasses since I was 9 years old.... I'm now 51. Thank you Sir for your help... Oh and by the way, we shared a joke about how much it cost $$$. A lot of places charge to make adjustments...Hmmmm.

Ashina Young

Very rude, and unprofessional came in to make an appointment which I stood there for about 20 minutes before anyone decided to even say hello oh and they never put me in the system if you have time to waste I would advise you to go here otherwise spend ya dollars somewhere that’s worth it.

Ryoshi 1

Very nice people and will go there again. Quick and easy, went there for checkup and contacts :D

Jacque Liu

The staff is nice and they have a descent selection. However, they constantly seem overwhelmed which leads to mistakes. For me, they mistakenly gave me a contact lens fitting and then charged me for it, even though I didn't want it. When I asked for a refund, saying that it was probably an innocent mistake, their response was that "We don't make mistakes." Everyone makes mistakes - just admit it and have a happy customer.

Hemesh Patel

Nice job

Thomas Pierce

The staff is excellent. Michelle takes care of me everytime. She is very professional and courteous. I will definitely recommend Eye Encounters to anybody. Two thumbs up.

miguel Bazan

I ordered two pairs of glasses for my kids and then 30 minutes later they told me on the phone to pay$60 dls more, why they didn't say to me face to face when I was in the store. I' ll do my bussines someplace else alot of place to buy glasses in philly.

Tina Mallon

The best selection of glasses

Lady Nightshade

Very happy with this place! Prompt appointments and knowledgeable staff. The place is small though, and if 5 people come in at one time it seems crowded. Ask for an early appointment if you're claustrophobic. There are no stairs so they don't need a wheelchair ramp. Yes, there's a bathroom; because the offices are small they prefer that you don't go #2 in there. There's actually a sign saying as much, lol. There's no facility for changing babies--if you need that, you could go across the street to Macy's or further up the street to the Marriott Hotel.

Jenna C

The staff at Eye Encounters is the best! My husband and I have been going to them for about 10 years now and always have a great experience. Kathy and Betty always give us the best deals possible, honest opinions on how the glasses look on your face and do not hesitate to suggest that we look at another store if we don't find something we like. Love these ladies- I will never go to another eyeglass store.

Gavin Kreitman

They were fast and efficient!! An employee named Richie helped me pick out amazing new pairs of lenses for my sunglasses and glasses and the prescription came out amazing. Highly recommend.

Live Life

New to their establishment Small space Friendly staff I would suggest staff to stay focused and attentive to customer they are dealing with Overall all so far okay No street parking in area Located in Center city Philadelphia near city hall