Reviews of Peepers Optical (Optics Shop)

Madison Todd

If you are looking for a new optometrist, this is the place to go! My experience was quick, easy, and effective. The staff is all very nice and the doctor was great as well. They got me my new prescription and helped me pick out my new frames. I highly recommend !

Joseph Amram

I needed prescription glasses for the first time in my life! My wife and I went to Peepers Optical based on online reviews and also based recommendation from friends for our new prescription glasses and prescription sunglasses. We were treated very courteously and professionally. The optician Alex was very knowledgeable and thorough. He guided us through our different options and I have to say that, after a few months that I have been waring my glasses, I am 100% satisfied and I highly recommend Peepers. A model of locally-owned small business as far as I'm concerned.

Emily Alvarez

I went to Peepers for my yearly eye exam. When it came time to pay, they told me my insurance wasn't covering the full amount. I told them to check again because I have never had to before. They once again told me I was wrong. I checked back with my other family members in the plan and they agreed with me. I shouldn't have been charged. When I called Peepers back, they once again told me that I was wrong. So I called my insurance. Lo and behold, I was actually right and Peepers was charging me a lot of money unnecessarily. It took the insurance people a while to talk to the people in the office to get it straightened up. If I hadn't forced their hand with the insurance, they wouldn't be refunding me the money they basically took from me. And while I really liked Dr. Rogers, others in the office were rude and unhelpful. So after this, I'll be going somewhere else.

Brittany Raysor

The doctor is extremely knowledgeable and efficient. If you have questions she is there to answer if you don't have any questions she works through the eye exam in a timely manner. (sorry I don't remember her name) Anna helped me out front and did a fantastic job finding me a pair of sunglasses and day glasses that fit in my budget. Wonderful experience!

Chad Hughes

First class facility and staff! Highly recommend!!

Rochelle Barber

I actually Love Dr. Trisha Rogers and Dr. McCleery, they're the best!! I will continue my annual visits there. Unfortunately, I had a problem with feeling my lens prescription. I'm not going into detail but I didn't appreciate the service or condescending treatment received when ordering lenses. I've been purchasing lenses for over 35 years. I've worn all types. If you need to tell me I'm getting Lamborghini service, its not. Also don't say your going to do something and don't follow up. Otherwise, I've found no better doctors than at Peepers

Karen Wise

We have been going to Peepers for 18 years. Would not think of going anywhere else.

Jim Conley

The examination was very good with up to date equipment. Did not have frames I liked but ordered what I was looking for. They came in earlier than promised. Very happy with new glasses.

Jennifer Reich

Dr. Ray does an amazingly thorough eye exam and now I can see! His wife does an Awesome job running the business. Yeah for quality run family businesses.

Daniel Ruisi

Not cheap, but my insurance goes through them so if I want the free eye exam I have to go through them. Don't love it, but the doctors are good and I have better than 20/20 vision with contacts in.

Annette Jaquez

My mother and I have been patients of Dr. McCleery for over 20 years now. The care and treatment are unmatched by anyone, and I owe my vision to him. He is outstanding in his field, and his experience and expertise are invaluable when it comes to diagnosing and treating different vision problems. The office is always clean and comfortable, and the staff are always beyond pleasant. Instruments and practices are up to date and cutting edge. Even though I have recently moved to the mountains, I will keep making the trip to Peepers because it is worth it to me for the best possible treatment available. Many thanks to everyone at Peepers! Keep up the excellent work.

Jessica Collins

This was the first eye doctor I have gone to since being in Denver, and I will not be returning. Let me say, the experience with the actual doctor was amazing. There are no issues there. The bad experience came with the glasses buying experience. I had my appointment and then went to pick out the frames. I found a pair. The brand was Masunaga. Cute frames. Super expensive. But I went with them anyway. I was told they’d be done in 7-10 business days. Come to find out the glasses I bought are hand made in Japan and actually was told it could take weeks to months depending on the frame and customs. Ok, so Carmen, I’m assuming a manager got involved. Told me that my frames were hung up in customs, but they could overnight the frames I tried on to the lab in Illinois (I believe that was the state) so my lenses could get made, but it could be another week. I’m beyond frustrated at this point. So, I finally get the glasses and within 4 days of wearing them, a screw come out and I almost lose the lens, mind you the sticker price for the frames alone was $505! Good stuff. So I decide I don’t like them. I go back and pick out another pair, about $200 CHEAPER. I pick those up today and when I ask about the refund for the difference in price, the guy helping me (who was amazing and understanding) brings Carmen over to me. Carmen is NOT understanding and lays a printed policy in front of me. Proceeds to tell me she’s “gone above and beyond” (No! You’ve done your job- is what I told her). This comment made me livid! You are in a customer service AND small business industry. I felt degraded and not like I was being treated appropriately, and she definitely did not understand my frustrations. ALSO she said “You’ve been a patient for awhile and this has been our policy since 2017”. So, before making your customers feel unwanted or cared about you should know I’ve only been a patient for about a month!!!! And that the policy that refunds are not given should be provided when the glasses are purchased. A TERRIBLE buying experience with this company and I will not be returning.

Samantha Richardson

They were amazing! Very polite staff and they were fairly quick.

Tennielle Shauntell

I went in and spent almost an hour looking at a pair of glasses. I found a pair of glasses that I really liked. I do have full coverage insurance, the glasses I chose would have cost over $600 otherwise. I was getting ready to order them and the man told me that I had to pay for them now. I have always paid for my glasses at pickup. I wanted to get them ordered now because I have been with out a pair for a long time hoping to pickup when I get paid next.. He was not interested in the sale at all and his customer service sucked. He did nothing to help me. I just can't believe that someone with full coverage insurance has to pay for a pair of glasses to be ordered. To me that is saying that you don't trust th e customer. His words were these are custom and if you don't pick up then it's our loss. Why would I order a pair that I really need to leave them behind. Bad customer service! I won't be going back to get any ever!

Laura Kearney

Great experience. Friendly staff, smart doctors. Would recommend to anyone!

Joyce Jasurda

The best optical shop experience ever! Dr. Trish Rogers especially, and all the staff here are amazing. Knowledgeable, personable and great at what they do. An amazing selection of frames and quality lenses. Being new to Denver, I tried cheap (Lenscrafters) and was really disappointed all around. So happy to have found Peepers. I feel so well taken care of:)

Ken Posen

I’ve been going here for 30 years ! Great friendly service

Deb Fenton

I have been coming to Peepers for the past 15 years and have had a great experience every time. Highly recommend!

sl b

Eye exam could not have been better. Excellent staff. Very high tech and clean. Beautiful selection of frames. The eye doctor was expert and easy to understand and answered all my questions. Highly recommended.

Rebecca Gushen

In the past I had a great experience at this place; however, recently I scheduled an eye exam, I showed up and they said that I wasnt in the system. They explained they have been having issues with the scheduling system. All I needed was a contacts fitting. I showed up with my prescription and eye exam from another ophthalmologist. They still wouldn't squeeze me in. I don't usually write bad reviews; however, I felt like I was not accommodated, even when they knew they have been having scheduling issues. I will take my business elsewhere.

Lizz V

Great place with a variety of frames. The sales people give honest opinions and work with you about insurance.

Hanaan Yousaf

I was in Winter Park skiing for a week and I had forgotten my lenses at home in the UK. The people at Peepers were able to help out the same day I landed in Winter Park! Billie was very kind both in her correspondence and also when I arrived at the shop.

E and J Olson

Very nice, friendly yet professional. Would highly recommend.

Kim Cowan

I have been seeing Dr. McCleery for over 20 years. I drive close to 30 miles just to have him do my eye exams. He is very knowledgeable and really cares about your vision. He is also fun to talk to and just a bit sarcastic.

Mark Anauo

Very pleased. Would recommend to a friend.

Destiny Zareck

I recently went into Peepers to pick out glasses...for the first time in my life I need glasses. So, I had no clue what I was doing and I was feeling overwhelmed. Micah and the other staff were amazing and took a lot of time helping. Me. Excellent customer service!

Nina Kirk

Peepers offers a wide selection of frames ranging in price. I worked with optician Micah Wylie and he listened to my likes and dislikes regarding frames. Micah took the time to walk me through the business' entire selection of frames. I was able to find frames that I am very happy with (and I'm picky!). Additionally I received a nice discount for purchasing a prescription pair of sunglasses the same day! I recommend Peepers Optical on Leetsdale and Micah if you're in need of eyewear.

Leah Grotjohn

This is an amazing place. The providers are knowledgeable and their technology is clearly ahead of the pack compared to other places I have been to. They immediately helped me find new glasses that normally I never would have considered but fell in love with. They have great taste, style, and are genuinely concerned with giving the best eye care possible.

Robert Silver

Got my last pair of glasses here ... great price and great services. Thank You

Pat M

Very disappointed!!! No stars!!! Had an exam and 3 pair of glasses made last January. Not happy with the glasses and they were remade. Still not great but after many visits I gave up and decided to live with them. Went to my previous dr to find that the prisms I need were never prescribed or added to my glasses. This after a lengthy discussion w/the dr that my prescription called for 2 and he thought I should have 8, but, that was too many to jump to and he was going to prescribe 4. Additionally, 1 frame I bought were seriously warped. A manufactures defect that has been problematic. Even after coming in 2 times this summer and fall for adjustments that never stuck no one said a thing and just let me suffer with I'll fitting glasses. A shame for sure! I'll never be back and will tell my friends the same. A complete waste of nearly $2,000. Get it together!!!

Vincent Nickols

Long time customer won't be returning. For those that don't know, this used to be a family owned/run business. The owners recently sold to a corporate group and the entire staff has turned over and is new. Even though I knew this, I decided to order my new glasses from Peepers anyway. When I went in to pick up the glasses, I asked the optician to straighten the temples (arms) of my glasses. She proceeded to forcefully manipulate the hinges of the frames. When I stopped her and clarified what I wanted, she started manually making the adjustments without putting the temples in the hot sand that makes them malleable. (I've been told many, many times to never attempt self modifications because it's possible to do irreparable damage to the temples.) I'll not be going back to an optical shop where the employees don't know what temples are or how to properly manipulate them.

Katie Bryan

I went in for a routine exam this morning and was treated extremely kindly! Everyone went out of their way to assist my needs. The front desk staff was warm and cheerful regardless of the end of the year crunch. Dr. Bistodeau was kind, thorough, and informative in his exam. Not only that; they fixed my existing glasses with no questions asked without any pushy sales tactics to follow. I will be referring this office as well as scheduling my next years appointment with them! Thank you again.

Alicia Holt Corliss

This place is wonderful! From the moment I called and made an appointment to the completion of my purchase, everyone was so caring and helpful. The receptionist was so sweet and efficient, and Trisha Rogers provided me with fantastic service during my appointment, as did the tech who assisted her. The gal who helped me pick out my frames was patient and very helpful as I was alone and didn't have a friend or family member to give me opinions, and I was very satisfied with the frames we picked out. Thanks to my VSP coverage, I was able to order great frames with special coating and lenses, but this place might be a little pricey for folks who don't have vision coverage. I'm also a little disappointed that my glasses are going to take two weeks to arrive, but I think they'll be worth the wait. Overall I was very happy with my experience at Peepers, and I'd recommend them to anyone who wants a good experience in a comfortable place with friendly staff!

Rachel Pauley

Very impressed with this place. The front desk staff was exceptionally friendly, the decor was attractive, and I felt I had a thorough eye exam and contact lens fitting. I also appreciated that they give you the choice between having your eyes dilated (free), or paying for the test that doesn't require that hassle- My last eye place didn't give me the option. I did not shop for glasses at this appointment, but I was given a pair of contact lenses to try out- There was no pressure to call back soon, or even to buy from them if I could find them cheaper elsewhere. Just a pleasant experience all around.

Jonni Vonburg

I have been going to Peepers for several years now, and each time I go I’m amazed by my experience. Dr. McCleery is beyond the best! The staff are so pleasant. I always leave knowing I received the best care, my questions were thoughtfully answered, and that I will never go elsewhere for my eye care. Peepers is the place to go if you want a fabulous experience!

MICHAEL MAREZ

I have been going to Peepers for around 10 years. Dr. McCleery's comprehensive up-to-date knowledge of vision health is impressive. He takes all the time necessary for a thorough eye exam (a rarity for medical professionals these days) during which he patiently answers any questions that I might have. Moreover, his bedside manner is both educational (and entertaining). Unlike another reviewer, I have never felt the least bit of pressure to spend any more than I need to. In fact, I find the charge for exams to be very reasonable and Dr. McCleery and his staff have always been generous with contact lens samples when I am trying to find that perfect fit. The staff at Peepers is friendly and helpful. In short, I LOVE Peepers.

Matt Schneider

I have been going to Peepers for a long time now and they are great. Professional, knowledgeable and friendly.

Samantha Mack

Dr. Rogers was patient, friendly, professional, very knowledgeable, and explained everything in a clear and concise fashion. Would highly recommend her! The office was clean and bright and the free coffee/tea was nice in the waiting area. Someone came out and explained my insurance coverage to me which was helpful. I didn't order frames the day of my appointment but they seemed to have a nice variety in the store.

Matt Bush

Dr Rogers is great, as is the staff

Mark Stein

I've been a satisfied customer of Peeper's for over eight years and three pairs of glasses. They have always stood behind their products, and on one occasion had the manufacturer rep look into a issue that was resolved beyond my expectations. Shop with confidence!

Nina Brinkman

Great people, beautiful store.

Mary Wilson

I have been coming to Peepers for years! The staff is great! I love it that they know my name! So when it was time for my girls to have their eyes checked it never occurred to me to take them anywhere else. I love the service I get, but it was interesting to see how they were able to offer the same service to my teenage girls all the while making it as relaxing and not scary as possible. My kids do not like going to the doctor, but they don't mind coming to Peepers. I would never go anywhere else!

Brandon Allen

Been going here for more than 20 years. The doctors and staff are second to none! Highly recommend Peepers to anyone!

Jorge Armstrong

I'm happy that I found Peepers Optical 3 yrs ago. The office personal and Dr. McCleery have always treated me with professionalism, honesty and care. I feel Peepers has my vision's best interest at hand. All my consultations have great every time. I highly recommend Peepers Optical to anyone.

Peter Salenger

Great selection, Great service, Cool Frames.

Daniel Morris

Had another great eye exam at Peepers. I had been seeing Dr Rodgers for the past 4-5yrs but since she left I made an appointment with Dr Bistodeau. Dr Bistodeau is knowledgeable and friendly, takes his time and does a great job on the eye exam. Thanks everyone at Peepers for the quick and efficient appointment!

David Bowser

Super staff and they have great customer service.

Susan Farr

The doctors at Peepers Optical are wonderful! I've been seeing Dr Rogers for several years now and she is very good and has a great "bedside manner". When I have questions about my eye care she answers in terms I'll understand. The optical sales staff are great as well - not pushy and very knowledgeable about which styles look good on an individuals face.

Melissa McGee

Not sure how to spell her name, but Jeanine is absolutely wonderful. A ton of places told me that I couldn't get non prescription sunglasses with my insurance, but she looked into my plan and found out that I can. She is very knowledgable and great with people - looking forward to my appointment.

Melissa Kern

I have been continually disappointed with Peepers Optical for the last two years as they still struggle to handle my insurance. They rarely follow through with a call when they say they will once they review my insurance. Unfortunately, I will not be returning.

Pam Kerr

I highly recommend Peepers Optical. My eye exam was excellent and very thorough (I know-I've been wearing glasses since 2nd grade). I have recently decided to try contacts again and their exam, the fitting and the whole process has been fantastic. They make sure you know what you are doing before you leave, and have a very good follow-up process. I can't say enough about how impressed I am with not just their services but everyone there is so nice. It's a joy to go back in for my check-ups.

ShaNae Ross

I have been coming to Peepers for several years. Each experience I have is phenomenal. Staff is outstanding, and they treat me like family. Not to mention the frames are unique. I'll continue coming back :)

Giselle C

I definitely recommend Dr. Rogers! Frames are spendy but worth. One of the opticians was pushy and kept on recommending me ugly frames. Take your time and ask them to give you space to find your own frames.

Sheryl Josephson

I went to see Dr. Raymond McCleery at Peepers for years. His eye exams were always extremely thorough and precise. When I got vision insurance, I mistakenly thought that Dr. McCleery did not take that insurance and started visiting another optometrist for several years. Those eye exams were nowhere near as thorough as Dr. McCleery's. Oh those wasted years. After learning that Dr. McCleery did, in fact, accept my insurance, I went to see him for my annual exam two days ago. I am so glad I did. He took a lot of time conducting my exam, to be as precise as possible about the prescription correction I needed. His office also provides the "Optos" exam which is a diagnostic tool for Glaucoma and Macular Degeneration. (Since my Mother developed both of these conditions, having this test so that Dr. McCleery can observe what is going on in my eyes is really important to me.) Since I needed a new pair of glasses with progressive lenses, I met with one of the Peepers staff who was very helpful selecting new frames. ( I don't remember her name now though). She even switched out the nose pieces on the frames I wanted so that they were more comfortable. I am really looking forward to getting my new glasses. Obviously, I would highly recommend Dr. McCleery and Peepers.

Allisa Linfield

Don't go here unless you have a lot of money just sitting around. The people are very nice of course, and you won't get bad service, but they know how to get extra funds out of you. When I went for my appointment, the doctor suggested a pair of contact lenses that were different than the ones I normally wear. Then she said that I would have to come back in for a "lens fitting." I immediately I knew this was their way to get more money since insurance usually only pays for the first exam. I told her I was fine with the brand I've been using for the past 8 years and that I wouldn't need a lens fitting. She insisted that I would need a fitting either way. Then she proceeded to dilate my eyes and send me on my way. I was disoriented when I got to the counter and they told me that I owed $70! I asked for an itemized receipt (which I couldn't read until my eyes returned to normal) and in addition to my copay they charged me in advance for my "lens fitting." Of course when I went in for the lens fitting, it was nothing more than the doctor asking how they felt, taking a quick look, and saying, "Well that was easy!" The lenses are also a lot more expensive here and again they charge you in advance before you even receive your lenses. I feel tricked.

Jessi Harris

The Peepers staff ended up going above and beyond for me. I definitely would recommend them & am so grateful the owner reached out! I am now in adorable glasses and I can see better than ever! Thank you Peepers for being the very best! ***UPDATE*** The owner reached out to me personally and we are going to try again. She was very nice, so I think things will be ok! 3 Stars for now until my appointment. With the right to change my review based upon a (potential) future appointment, I am sorry to have to write this but don't want anyone else to be in my situation and have to go through what I did this afternoon. I had not seen an eye doctor in years and was excited for my appointment today. I had called in a couple weeks back to book it and and they didn't tell me anything special about what I'd need to be prepared for with this appointment. When I came in today (early to fill out paperwork), they informed me that I would be doing the dilation or a special screening that was $32 extra dollars. If I had known this, I would have asked to book my appointment later in the day so that I would be fine to work the rest of my work day with no discomfort (as the receptionist said the dilation would be uncomfortable and would make my vision blurry) and not have to pay an additional $32 of which I was not previously informed. I then asked if I could do the dilation part on a later date and do the appointment as scheduled and to that I was told that would also be a thirty something dollar fee. Then I asked to reschedule the whole appointment as I was not informed of any of this and she said normally they require 24 hours notice or it's a $50 fee... I explained to her that I wouldn't have had to make any of these changes if I had been informed of the situation in advance and she said that it was routine at an eye appointment to expect this. As I haven't been to an eye doctor recently, I had no idea. She told me if I wanted to reschedule, 'it would be a while until they could get me in,' but it actually only ended up being a couple weeks, which in my case is fine as it is not an emergency appointment. Again, I just wouldn't want anyone else to have to go through this too as I honestly didn't know. It may or not be something obvious to others... As I was rescheduling my appointment, the gal was obviously annoyed and answered a call while I was rescheduling and then just walked away without saying anything to me, even after I tried to ask if she needed anything further from me for the newly made appointment, which I wasn't even sure had been completely made at that point since she just walked off. Luckily, there was another gal at the desk next to her who was much nicer when I went to her to explain the situation and ask if anything further was needed for my next appointment. If it weren't for her, I probably would have left in tears. I understand a fee would be involved for canceling an appointment within 24 hours as this is a business and it is unfair for them to lose out on a spot for a patient to come in, but I also believe I was treated unfairly by not being told about the dilation or the optomap retinal imaging (the test requiring the additional fee) in advance so my choices were not either pay the additional fee or lose out on the eye car services ensuring proper eye care, or worse, miss the rest of a work day, unplanned, to accommodate a test I didn't know about. Now, if I decide to come back, I'm embarrassed about the whole situation and uncomfortable about what other hidden fees or requirements may come up to which I may not be informed. My next appointment has been booked for a time to accommodate the dilation, but at this point, I'm still trying to decide if I feel that this circumstance was fair or not and whether I'd like to being doing business here. It otherwise seemed fine and other reviews have been good, so I'd hope for better service in the future if I decide to keep my appointment. I just wanted to let others know in case this was something they were not told and for which they would otherwise have not planned.

J Roy

Nice shop, decent selection. However, I decided to go elsewhere after there was over a two week wait for an eye exam in their store. I would strongly encourage them to hire another optometrist or two, especially during the summer when school is out.

Christy Richardson

I was able to make a same day appointment which worked great with my busy schedule. The doctor and staff were professional and courteous and really paid attention to my specific needs along with the provisions of my insurance plan. The doctor came up with a plan that allows me to forego reading glasses for now (while still being able to see!) and I am beyond thrilled with every aspect of service I received. I highly recommend Peepers Optical!

Marcia Hall

Peepers is the absolute best. From their selection of frames, to their doc, opticians, and office staff, everything and everyone is amazing. My first experience with them wasn't as a patient. They just happened to have a pair of frames I really liked, and filled my (then) current eye doc's prescription. When I got the glasses, my vision was horrible. One eye was okay, but the other was blurry, which gave me a weird vertigo sense when I tried to read. After verifying the lenses were made correctly and were the accurate prescription my doctor's office has sent over, Jacob (the best optician ever, seriously) got me an appointment with their doctor to check the prescription (which ended up being way off) and worked with the lab to get the lenses replaced with the new prescription... All to fix a problem my previous doctor not affiliated with them at all had caused. Of course, after that I immediately switched to Peepers for all my eye doctor needs and have not been disappointed. If you are looking for an eye doctor, check these guys out!

Anna-Cara DeGrand

Love this place and the amazing staff and Doctors. Engaging, knowledgeable, and comfortable is what I felt the moment I walked through the door. Renee is an amazing specialist! She’s brilliant and knows all the ins and outs of eye health and what glasses would be perfect for you. She made the experience like I was shopping for glasses with a great friend. Highly recommend for all your eye health needs!

Daniel Widrich

Love coming here. Polite staff with honest answers and great options. Very thoughtful service.

Adam Mohr

lovely place

heather haun

The team at Peepers is Top Quality! They know Customer Service!