Reviews of Citadel Vision Center (Optics Shop)

Julia Askvig

I have been a patient of Dr. Roark for over 15 years. I have lived in Boulder and currently Fort Collins and have never hesitated to make the drive down to have my exams at Citadel Vision. Dr. Roark is personal, professional, and truly cares about his patients. I am very pleased with every appointment I have.

Charlotte Young

Leslie one of the front desk people is awesome!! She is always friendly and knows her job very well!! Whatever they are paying her should be increased. Everyone there is great but Leslie is the best!! Thanks again!!

Stuart Parsons

Thank you for your patience and excellent service. I will be back for my next pair of daily’s. The whole team is awesome.

Andrew Hill

Everything about Citadel Vision Center is excellent. The optometry and eyeware departments are both great. Dr. Roark is very professional and easy to work with. Highly recommended.

missy witte

Love this place they treat you excellent here no insurance, insurance ot doesn't matter they will work with you my family has been with citadel vision for years the staff there is awesome and they know there stuff and how to help with whatever your needs are The Dr.'s are on point there they take there time to do things right. You won't be disappointed with this place.

Sa Ndy

Great doctor. Super friendly. The only reason why I’m giving them 4 stars is because of the super rude front desk lady.

Jamie Cardona

Got my glasses here a while ago for a very reasonable price!! :)

Ivonne Avena

My family has been going here for quite some time we have 17 years here in Colorado Springs. When I showed up today for my appointment, I thought I was covered under my insurance however, there was something wrong with the rollover and I was not. Leslie was fine with introducing herself, but then under the insurance verification part I dealt with Cassie. Cassie was rude and loud, stating that I was not covered under my insurance and that she could not see me today. Unless I paid $109 today for my visit. She kept repeating the fact, being loud about that I was not covered in front of other patients. I cannot believe that someone would be so Rude and condescending about the matter I will not be coming back. For a first impression I was not happy.

Kendra Morris

After 15+ years of being a patient at this location today I made what will be my last visit here. Scheduled my appointment with Dr. Roark, worked my schedule around his to make sure I'm able to see him, get there to not only not be told that he wasn't there but to see a doctor who didn't even so much as introduce himself until I said "No offense, but who are you?" The appointment wasn't even 10 minutes long, didn't ask me if everything was ok, have a left eye issue that I would have loved to discuss but the doctor rushed out of there before I was able to. Then and here's where I was done, my insurance literally hasn't changed but somehow my bill was $60+ dollars more than it was last year and that's only with contacts and not glasses and contacts like last year. Leslie tells me I qualify for two boxes of contacts under my insurances and brings out the same prescription. I ask did my prescription change and she says that they're now the same in both eyes. Each box has 12 pairs in them, these are monthly contacts so I question it as each box would only cover six months by that logic, so basically I'm getting a years worth and not the two as indicated. When I questioned why the dramatic price increase this year Leslie seemed to be irritated, I mean how dare I question a rate increase of 3x what it was. Let me not forget that whoever documents visits is slipping, they were asking me about 2015, I was literally there last year at this time but guess what wasn't noted (Jeff even noted that someone was being lazy, probably shouldn't be saying that to customers but rather to the doctor himself). If I had known that I wasn't going to be seeing who I specifically scheduled with, was going to pay three times what I have in the past and was going to be talked to like an idiot by Leslie I would have taken my business elsewhere. I've referred a number of people here over the years but that officially changes today. I've come here all of these years not because of the significant amount of options but because of the care they took with their patients, that's clearly been lost; I'll now go where I can at least get a pair of frames that don't look like they're being chosen for one demographic and get pushed through quickly, at least I'll get something nice out of the impersonable experience. So very disappointed with this experience.

Jeffrey Wolfe - CDPHE

I have been a patient of Dr. Roark's at Citadel Vision for over two decades. The fast friendly customer experience is second to none, and Dr. Roark has the best patient consultation/evaluation of any physician I've ever been treated by. His honesty and bedside manner are why he's the only person I trust with my eyes.

Robin Mitchell

Been a patient since 1997 and have referred many friends. Love Dr Roark and the staff at Citadel Vision!

Lynae Westfall

Me and my children have gone to Dr.York for over 13 years. The are reasonably priced, the office staff is so nice and they are always able to get us in because their hours are so convenient.

Amy Rolf

I've been a patient since 1992. Even though I moved in 1995, first to Greeley then Denver, I continued to see Dr. Roark because there is no one better. I have sensitive vision and he is always patient. If I ever trialled a pair of contacts that weren't quite right, Dr. Roark worked with me to find something I loved. My family goes here now too and they love it. I always appreciate that I can schedule between 3 different locations depending on my travel.

Bryan Rudolph

I have been a patient of Dr. Roark for 15 years. In addition to the biannual checkups, he performed both the pre-op and post-op for my and my wife's LASIC procedure. My children have grown up with Dr. Roark and continue to see him by choice. While I utilize the Galley facility, my wife and children use the Eagle Eyes North facility taking advantage of the Saturday hours. His staff are both friendly and knowledgeable. I highly recommend Dr. Roark and both the Citadel Vision and Eagle Eyes facilities for all your eye care needs.