Reviews of Costco Optical Department (Optics Shop)

1445 W Elliot Rd, Tempe, AZ 85284, United States Located in: Costco Wholesale

Average Rating:


Here you have all the information of people like you who bought the products and services of Costco Optical Department (Optics Shop) in Arizona.

Nowadays the business gets a rating of 3.0 stars out of 5 and the score is based on 2 reviews.

You may have noticed that it reaches an reviews average is average, neither too high nor too low, but it's founded on few reviews, so you will assume that the score is not very reliable.

As you know, we do not usually bother to place scores when these are positive and we usually do it only if we have had a problem or issue...

This Optics Shop is included in the category of Optician.

Where is Costco Optical Department?

REVIEWS OF Costco Optical Department IN Arizona

David Holloway

Long wait times

Lageneia LaRochelle

I returned contacts that were never used and requested them not be sent to my home. When I returned the items in their original shipping package Ms. Lisa J gave me a hard time about me turning the items after they where at the optical department for over a year. I made several attempts so tweak my contracts to get the correct combination. The Optical department did call several time within the year to let us know the contacts we their. I always responded that we have not gotten the correct combination for our contact and we were working with Doctor to tweak them. The last conversation was a call from Ms. Lisa J who said," if you don't to this today I will send the contacts to the address on fill." I called a couple hours after the call and told the young man to tell the manager that called not to send the contacts. Just send them back for a refund to our Flex spending account. He said he would give her the message. Yesterday I went to return the contacts and Ms. Lisa J said she was there then I left message not to send the contacts and that he told me that she sent the package already. That conversation didn't happen. He never told me that the package was sent. Ms. Lisa J refused to refund my money after I requested a refund several times. I continued to tell of my attempt so get the combination of contacts with the Doctor and that I just gave up and wanted a full refund of the purchase price the contacts. Finally you agreed to refund by money after I asked what is your policy and she said there wasn't any for this situation. She went on to ask if I still wanted to wear contracts and my reply was that this has been a horrible experience and I no longer wanted to attempt to wear contacts. She went on to say is was a horrible experience for us both. I feel that her approach of raising her voice, arguing, improper comments, shows her inability to be professional. I will never use that Optical department again.

Dave K

Costco optical is great. But do NOT use red rock vision next to the optical department, they screwed up twice on me.

Janett Iraheta

Andre Niamba

Always find the best deal here love my Costco in summerlin

Temi Akinrefon

I really like them - the team there (Lisa, Samantha, Jonathan, Kofi) really care that you're happy with your frames - I've spent over 45 minutes trying on 13 pairs of frames, and they gave me their honest opinion each time. They were also kind enough to sit with me and help me understand how to get the most out of my insurance, as they don't accept it. Selection: I actually liked the selection - you can talk to the team managing the optics center and they'll let you know when they get a new round of frames in. If you have the order number for a set you were looking at, they will be glad to order the frame (if it's available on backorder). I've not used the optometrist (I have to use an ophthalmologist), but the team spoke highly of her, and wouldn't hesitate to recommend her. I had a very pleasant experience. Most important - I bought two pairs of glasses there for the cost of one pair!

John Roebuck

Milt Marhoffer

Liqun Chen

Alexis Vega

Ernesto Scout

Was 5 minutes late to my appointment and they refused to see me. Yet when I’ve been on time they have no qualms making me wait 20 minutes. I’ll take my business elsewhere and advise others to stay away.


Michael Patane

Although this Costco is not very close to my house, I go to it most often. The employees seem to be very helpful all the time. I like tasting all of the free food that they give away. I also like the area of town that it's in. They offer a large selection of high-quality products, but you have to buy in bulk. Today I bought coffee, burritos, and birdseed. They also offer furniture and clothing, and many other household goods. The store is always clean and I like the food court. They offer higher quality hot dogs and pizzas for a much lesser price than any of the chains. The bathrooms are always clean.

Malco Palencia

Gary Wilson

Parking lot utter chaos.....:o!

lior heller Mobile Massage

bad customer service Sometimes it's better pay more But you are happy

Jacqueline Larry

Steve dh

Ron Phipps

Always the most helpful people there. Great selection of frames and the price of lenses are top quality and affordable. I personally used Colleen but any of the team members there are very good.

Trevor Silver

Glasses selection has gone south, very poor. Customer service isn’t there to help you; they are basically just there to take your order if you can get their attention. Representatives make it as difficult as possible to buy glasses. You need a signed prescription from your doctor faxed over to them. They will not take the prescription over the phone and they have no e-mail! Better off spending a little extra to get a better selection and service from someone who values your business with them.

Caroline Hsu

Tried to order lenses today. Was cut off rudely on the phone by someone in the optical department who seemed hell bent on telling me what she can’t do, including ordering my lenses through my insurance via phone. In a day and age where we have so many choices on where we can go for SERVICE I switched doctors today with an office who was polite, professional and happy to have my business.

Pat Cleenput

Nicole Macchiavello

Aletha Crocker

I was scheduled a next day appointment, which I arrived for early, only to have a walk in go ahead of me. When I was finally called by Dr. Jones she proceeded to tell me that because I haven't worn glasses in 2+ years that she didn't feel comfortable examining me for contacts (because it was her preference) which I have been wearing since I was 17. It is very unprofessional to try to force your beliefs on to a customer who is paying for their beliefs. Glasses are not for everyone and neither are contacts, but if you schedule me an appointment for contacts I am expecting to get contacts service. It's ok to let the patient know about information but to deny someone service because of what you believe is very unprofessional. I will be keeping my Costco membership however I will never step foot in the Opthalmologist department.

Linda Acevedo

Great prices but service is terrible and staff is rude. Do your research on your insurance coverage because they will not take their time to do so.

Rob McRae

Crysthel Larriviere

michael evans

Great staff and fair prices. The take care of.tje insurance for you in the perfect pair of glasses. This crew rocks!

Bryant Getzel

Unorganized, constant miss information, long waits, and staff that could care less if you bought there or took your business else where.

Marie Ricketts

Love Gregory he was nice he made sure I knew all I needed to know. My love made sure he took me to where he went to make sure I had my glasses done right. It was a great experience

Abigail Sentron

This is a great store. I've been here many times and I always have a fine experience. The customer service is great and they are always quick and timely.

sonia shahbazi

This Location is my favorite! It Has very nice employees and very good customer service

Ed Moore

From the ordering of the glasses to the pick up the staff made it a great experience!

Meghan Savercool

I had a great experience here. Dr. Jones gave me an eye exam and fitted me for contacts. She was so warm and friendly. It was very easy in and out. I also ordered glasses - also very quick and convenient. The woman who helped me was wonderful. Definitely recommend!!

Adawn Kelsey

Ordered a pair of Oakley frames because the ones on display were scratched up. Waited 4 days for the new frames to come in. Got a call that they were ready. Went to pick them up and they couldn't find them. The lady asked "Did someone tell you they were ready to be picked up?" I said yes someone called and said my order arrived. She rummaged through a couple more drawers and found them with a receipt wrapped around them. I thought it was unusual that they weren't in a box or bag but I was in a rush so didn't question it and she already seemed like she was irritated. She put them in a generic costco box and I checked out. I felt funny about the whole ordeal so when I got home I looked at them just in case... THEY WERE THE SCRATCHED UP ONES FROM THE DISPLAY CASE!!! Needless to say I'll be returning them tomorrow. First and last time I'll ever use this vision center again.

Mischelle Woodfork

It stays open late

Guevara Carmen

gary brinton

Business Hours of Costco Optical Department in Arizona



Costco Optical Department en Arizona
View Phone Number
View WebPage

Others also saw
All American Eyeglass Repair
All American Eyeglass Repair
Optics Shop - Arizona


Optical Expressions - Hilton Village
Optical Expressions - Hil...
Optics Shop - Arizona


Optical Shop of Aspen
Optical Shop of Aspen
Optics Shop - Arizona


Target Optical
Target Optical
Optics Shop - Arizona

Eye care center

Oakley Store
Oakley Store
Optics Shop - Arizona

Sunglasses store