Reviews of LensCrafters (Optics Shop)

chris laforest

Overpriced

M G

I showed up about 30 minutes late for my appointment and still half-drunk from the night before. They were very nice and answered all of my questions, gave me a great price and contact fit is great! Good customer service. Will be back.

Honeylyn Holder

This optometry is a place to get your eyeexam, the service is fast and the staff is awesome in customer service. You will be happy when you leave with a brand new pair of glasses, not only that they have shown that they care and has helped my daughter and self with a pair glasses. We are so grateful for your help. Thank you so much

Rebecca Sadwick Shaddix

The staff here is amazing--so helpful and courteous! By far one of the best LensCrafters stores I've been to, and I've been buying glasses here for years.

Kevin Womack

Ridiculous, is all I can say. I am very disappointed that after my check up after explaining thoroughly that I am always active and will need a contacts prescription, but when the time comes to purchase contacts they didn't have my prescription on file I am now going on vacation without contacts and will never return here again. Noted that there is no follow up for a "fitting for contacts" make sure you have yours in hand. Too much much money for no help at all.

Olive Henninger

Almost the same experience as previous rater (virginia) staff didnt smile once at me and just was not very pleasant. They couldn't pull up my insurance information and Beth had me call some number to try and find my benefits but the company had no idea who I was. So she told me I basically had no insurance and had to pay full price. Instead of explaining that to me in English. She kept using insurance lingo that I obviously wouldn't understand. I was really looking forward to getting 2 new pairs of glasses and contacts but instead left with nothing but frustration. When I told them I was leaving. Amanda and Beth were both happy about it. I called the other lenscrafters to get some more information and Shay and Skyler were super sweet and helpful. Shay went out of her way to help me. And guess what?! She was miraculously able to pull up my insurance information and schedule me an appointment for Monday. Dont waste your time here go to the Dimond location.

Virginia

Aug 26, 2018, 1pm - A simple smile or "we'll be right with you" would've gone a long way. Store was near empty, only two staff members each assisting one customer, 100% ignored me, rude. Canceled eye apt with optometrist and went to LensCrafters on Dimond, much busier but staff was incredibly helpful, got new shades, yay.

Myra Renfro

I went in for my yearly eye check-up and told the front desk receptionist that I wear contacts but for my appointment I want to get a new pair of glasses. I saw Dr. Wells and had a very informative exam. Everything was going just fine. The doctor brought me into the contact room and told me that someone would be with me shortly. (I didn't think this was out of the norm because this has been done in the past.) Fast forward to checking out, I was told that I had to pay for the contact fitting out of pocket. At this point I was stunned because I told the receptionist that I wanted glasses this time around and I would pay for contacts out of pocket at a later time, that I didn't come to the appointment for contacts. I let the front desk receptionist know who I spoke to and her response was that the lady I spoke to was new. Ultimately, I still had to pay for the contact fitting out of pocket even though I didn't make the appointment for a contact fitting. I will not be returning.

Chloe Miguel

LensCrafters is pricey. But the service is excellent. They helped me pick frames that were cute and perfect for my face and old me why some frames that looked exactly alike to me were not alike and would not work. They discussed all my lens options thoroughly. My glasses were ready quickly. However as it turns out I was not ready for progressive lenses. They cheerfully took back my expensive, very cute and fancy progressive lenses and gave me a full refund.

John Raymond

Been coming here for years now great place definitly great friendly workers Dr lan is great

Glen Rice

Very pleased with my experience here! I believe it was Karla who helped me. I walked in, told her I needed some glasses, and she immediately started helping me find some frames. The first two she chose were awesome, and I ended up purchasing the second set, but she found me other to try to make sure I wasn't missing anything. After we selected the frames (which I love!), she quickly took care of the rest of the process. I was informed that my glasses would be ready within the hour and that they would text me when they were ready. Well, they finished my glasses in about 30 minutes, and I came back in and they are great. Overall, very pleased with this Lenscrafters. This was my second time going there, and I certainly will go again!

Mitchell Doyle

I've been really pleased with the northern lights location. The customer service on the retail side is great. Heidi is awesome!

Lisa Jeanson

I was insulted at my eye exam and nearly walked out. I will NEVER use Lenscrafters again.

Laurah Tes

Excellent service and sunglasses were ready w polarized prescription lenses in less than a week. Thanks!

Cindy Kobold

Absolute wonderful staff! Nicole Berhow went above and beyond, despite my being late from a traffic accident. She was thorough, well versed and displayed excellent customer service. She got me in and out faster than any other eye exam I've ever had. Debbie was great with helping me to order my glasses, understand my needs and was instrumental in ensuring that my insurance benefits were utilized appropriately. Thank you both! I won't go anywhere else!