Reviews of Eyecare Associates of Wyoming (Ophthalmologist)

denise randall

In my opion the staff is just there to get a paycheck and get out. It's impossible to try to get any issues resolved, one you talk to someone new every time. OK so I asked for a manager, I get the office manager. Geez I tell her the glare on them is horrible. In the process of looking at the new glasses I see a scratch on them(mind you I've had them one day after waiting three weeks to get them) so I take them back and the gal says oh yes I can see the scratch. We can send them back but you must use your one time warranty to replace them. I thought no I'm not they came that way from the factory. So in the mean time the "office manager" said she would talk to the doctor. She called me back and said the doctor sees nothing wrong with them and he doesn't see any "blurriness" on them. I told her well I'm sure he didn't see any blurriness, because that wasn't even the issue. So after TWO months of waiting and $600.00 I was told if I needed them fixed it would cost me $120.00. So I am not a satisfied customer,nor will I ever return there and I will tell EVERYONE I know to never do business with them.

Nicole Gillispie

Rude and not concerned at all

John Boyce

Have been going to Sarah Koehn for all of my eye care needs since moving to Gillette. They are the greatest period end of conversation. I don't know why everybody in Gillette doesn't go to them for their eye care needs. Eye Care Associates of Wyoming are the greatest

Leslie Mcmackin

I have been going to Eyecare Associates for years. The doctors and staff are very knowledgeable and friendly. I would highly recommend them.

Carissa Anderson

Dr. Koehn is lovely!!

hotrod5531

its my first time having to get glasses. I set up an appointment went in. Didn't know how to use my insurance they were very helpful DR Clark was real good at explaining everything as I went through my examination. Everyone was helpful with picking out glasses explaining what was covered by insurance. Even got my new glasses before they said they would be in. Would recommend them to anyone needing eye care

Cindy Tooker

I had been seeing another Dr. in town and never felt important. I found Eyecare Associates and from the moment I walked in the door I felt welcome. The staff was very polite and friendly. Dr. Sarah Koehn Was very professional and very kind. She is an amazing Dr. I would recommend this office to everyone. The entire staff is polite and helpful.

Tanya Regan

The staff is so friendly, hands down the best eye care place in Gillette!!

Kaitlyn Kumpf

A great place with great people!!!

Nikki Humphrey

My 6 year old son had to get glasses he was scared and didnt want to get any they where awsome with him and made him feel comfortable and helped him pick out a pair he likes to wear. Thank you so mych for making this easier on us.

Kelsey Krei

I have been going to Eyecare Assosciates for probably ten years and used to love them. After my most recent appointment I won’t be back. The secretary was extremely rude from check in to check out. When I got there and handed her my insurance card she told me she didn’t see vision coverage on it, handed it back to me, and basically stared at me. I have vision coverage, always have. She acted inconvenienced that she even had to check. When I tried to pay for my visit, she loudly announced repeatedly that all FIVE of the cards I tried to use were getting declined. Was extremely rude about the whole thing and finally got one of my cards to work, even though all five of them were completely fine. Called office staff when I got home to tell them my family and I would not be back ever again after their secretary’s behavior and all I got was a “sorry”. Hopefully they consider new staff, as the doctors are absolutely wonderful. Sad I have to find a new eye doctor.

Kimberlee Holland

Dr. Koehn has been our go to for more years than I remember. She is always thorough, friendly and professional. She makes my 8 year old feel at ease every time! I highly recommend her or either of her partners.

T SS

The Doctors are great! I would recommend getting your exam here and NOT your glasses. They are not informed on the prices before they tell you what the fees will be. The most rude, unprofessional and disrespectful workers you will meet. Cindy was the rudest woman I have ever came in contact with, I was an inconvenience to her from the moment I came in. Deb gave us incorrect pricing, overcharged us and failed to admit when she was wrongly charging us. BUYER BEWARE. She was extremely rude and had ZERO interest in fixing her mistake so that we may continue doing business, she was happier to refund our money than DO HER JOB. We will never return to this place and we will let everyone we know that they are not honest and could care less about their customers. The Doctors should really pay attention to all of these negative reviews and the unprofessional responses from the company. If customer service matters at all to you, go anywhere but here. Zero stars.

Aubrie Matthews

The staff is a joke. Drs are great but they need a serious overhaul of employees. They do not communicate and act put out when they have to answer a question or actually do anything related to ordering glasses/contacts. Leslie, the office manager, is passive aggressive and avoids any and all issues you bring to her issue. Save yourself a headache and go somewhere else.