Reviews of Eye Associates of Winchester (Ophthalmologist)

Jodie Holben

Poor procedure scheduling for a medical practice. Lack of communication with patients. Strongly discourage anyone who is expecting professional and timely service from going to this practice.

Bradley Hill

Can’t say enough about Dr. Liz snd her incredible staff of professionals! I can honestly say, that in all of my 59 years of life, this has been one of the best experiences with an Eye Doctor, hands down! Highly HIGHLY recommend! ❤️

Ron Catlett

Very friendly, great service! Go over and beyond to help you with all your eyes and eye accessories!

Andrew Schaus

I saw Dr. Snyder a couple of times. Each time, she was an hour and half to two hours late. She is only in town a limited number of days, so she over schedules. After waiting so long, the only advice she could give was it's nothing, here are some steroids to feel better but don't wear contacts. Your time and money are more valuable elsewhere.

Adriana

Worse receptionist ever. I have no issues with the doctors, they are good and professional. Receptionist not so professional. Also, to add, I got charged a 50 $ NO SHOW because apparently they did not cancel an appointment I asked them to cancel. I called about it and they don't care. They even hung up on me first, then they said a "manager" would call me back, which of course, never did. This receptionist needs a training on customer care ASAP.

Dan

Received an expensive unnecessary surgery performed. The dr didn't know what she was doing and now I have to go to another specialist an hour away. The dr was late and very quick with no time to answer questions. I felt more like a dollar sign then a patient. Will never go back.

Lisa Culver

The staff there has been great with my grandson and has made him feel so special. The lady that helps him pick out his glasses is very polite and has been super sweet every time I have called in. Love hearing updates from my grandson after every visit. He is always in such good spirits after leaving their office. I highly recommend them for all ages!

bob sage

Best optometrist experience I have ever had!!!!!! All the staff was wonderful from the front staff, the techs, the doctor and the optician!! I will absolutely recommend them to everyone I know! I cannot wait to pick up my new glasses

Bleed Purple

Front desk receptionist is very ignorant and rude. She shouldn't be working in customer service. I had to cancel a appointment due to emergency and because it wasn't 24 hour notice I was also going to be charged $50 for cancelling to late. I was following my Dr. Lein To his new practice but I will have to find a new Dr all together.

Y Lee

I would have never gone to this location based on these reviews, but my doctor started working there so I went. I have been very pleased every time in the past 2 years!! I had an emergency with my youngest daughter while shopping in Winchester and they were very accommodating. Sure I had to wait but definitely better than the ER. I have had so many glasses not fit properly in the past, but Graham is amazing. She takes that extra time to fit the glasses properly and make the correct measurements. I actually wear my glasses.

Jasmine Alexander

Lady at the front desk is the worst receptionist that I've ever been "helped" by. She's very rude and completely unprofessional. I have no qualms with the doctors, or any of the other staff, but until they find another receptionist, I'll be going somewhere else.

Sam McLaughlin

I have had no problem for wait times with the doctor I use. Dr. McLaughlin is not only punctual, but provides the best prescriptive Care I have ever experienced.

Travis Comstock

Very poor customer service. I waited an hour and a half past my scheduled appointment before I had to leave and was not seen. As I was waiting other people were also complaining about their wait times. The receptionists did not seem as though they knew what was going on in their own office. For a medical facility this was my most unprofessional experiences I have ever had. I recommend going to another doctors office.

Nancy Perry

Long wait times. Difficulty getting in touch with when office is closed. Returned to office 6-8 times after cataract surgery. This practice is stretched too thin. Did finally get referral to see a retinal specialist. Husband will not use this practice for his cataract proceduto.

Louie Lee

They were very friendly and helpful. I received quick service and I highly recommend getting your glasses here. Graham was thorough and professional, not only on this visit but every time I have been there.

sue all

HORRIBLE place. I would not recommend this place to anyone . All they see is dollar signs. They tell you that your insurance will cover your visit and then don't summit it right and wants you to pay right then.

Lupita y sofia Arellano

Long wait for them to attend you

April van Daley

I went in for an exam and had an amazing experience, receptionist was fantastic she was able to answer all of my questions, the technicians there are absolutely amazing and they really know what they are doing, very smart young ladies :) also the dr took her time with me she explained everything very well And i didn’t have a very long wait time in between. The checkout woman was very helpful as she made my future apt and then I was also able to get my glasses from their optical center. I have never loved a pair of glasses so much, graham is one of the best opticians I have ever experienced. I would absolutely go back and would recommend this practice to anyone who is looking.

M C Spinks

Expect no respect for *your* time or money. An hour+ wait for my elderly mother.

Trish

The doctors were very knowledgeable and the staff was so friendly. My 5 year old had to get very strong glasses and patch his eye (which I thought was going to be the biggest fight of my life) and the staff there was amazing. They cheered him on and made him feel so confident about it. He no longer has to patch now and his eyes are SO much better after less than a year. I would highly recommend Eye Associates of Winchester and won't be going anywhere else because of how well they treated our family and more specifically, my son. He looks forward to every single visit and gets so excited about picking out and trying on new glasses!

Leon Kal

I have had only great experiences with Dr. Mclaughlin, in addition to the easy prescriptions she’s given: she’s the only optometrist who has diagnosed my early macular degeneration .