Reviews of Richmond Eye Associates (Ophthalmologist)

Sarah Fogg

The optical shops have great selection for frames, and I could not be happier with the glasses and sunglasses I have ordered from them. All of the opticians are extremely friendly and informative- happy to answer any questions you have and will make sure you are satisfied with your purchases. Prior to coming here, I had not had not had an eye exam in over 3 years despite having high myopia. I see Dr. Lumpkin, the optometrist, and he is efficient and thorough. I am pleased with the prescription that we ended up with from my exam. It has improved my vision and helped me strain less to see! I look forward to continuing my eye care with REA. My dad is a patient of Dr. Brooks, an MD, and really enjoyed the chair side manner and conversation he had with the doctor. I recommend this practice for both routine and medical patients.

Jordan Carrier

I had LASIK with Dr. Brooks and love the result! I see 20/20 or better now and the contact and glasses free life is amazing!

Kenny Stockman

I had LASIK done by Dr Brooks in 2014. Best thing I have ever done. I am still 20/20, five years later. REA honored the guarantee of better vision, and I needed a second procedure to fix the regression of one eye that was headed back to the old shape after 3 months. I always recommend Dr. Brooks for LASIK candidates.

Sheryl Smith

My father-in-law had severe macular degeneration. He was treated by Dr. Brooks. I always had 100% trust in him, and felt that everything that could be done was being done. I give him 5 stars. He was thorough, patient, and always listened. I was also very happy with the nursing staff. They were always friendly, efficient and kind. They get 5 stars, too. I am giving 4 stars overall because of the staff at the eyeglass department. They always make me feel like I am in the way of the really important work they should be doing. Not rude, but distracted. Seems like their paperwork system could be drastically improved.

Stacey Green

I feel tricked. I went to REA for consultation re LASIC sometime in May 2018. I was told I was a good candidate, and Dr. Brooks scheduled my surgery for July. He stated that he provides any follow up care, including more corrective surgery, for 2 years post surgery. At that time I told him I was scheduled to move out of state at the end of July, about a week and a half after the scheduled surgery. He assured me that any follow up I might need could be done in Colorado and that he would make arrangements to have me covered there. In February of 2019 I contacted Dr. Brooks’ office because of some concerns I had regarding some worrisome changes in my vision. I spoke to Dena Brooks, Dr. Brooks surgery coordinator, who said the Dr. would call me back that day. He did not call. I called about once a week for four to five weeks hoping to discuss the arrangements he initially stated he would make with a local surgery center here in Colorado. Today he finally returned my call, after over a month of me trying to reach him. He left a message stating that he would not be financially covering any follow up treatment I need here. He would only help me if I came to his office in Richmond Virginia. I would not have had my surgery in Virginia a week before moving to Colorado if he hadn’t assured me that he would make arrangements to cover any complications I might have in Colorado. I feel tricked into having my surgery there. I trusted that he would do what he said he would. Now I’m in the position of having to start over with a new eye surgeon, because Dr. Brooks doesn’t want to stand behind his work or his word.

Caroline Roberson

I have been coming to this office for years. The doctors maybe great but the office staff all combine together don't make geniuses. I have never come for an appointment that was has gone smoothly. I have always had to wait and wait. I personally would never schedule an appointment before work because there is no such thing as walk in walk out. I saw one of the eye glass specialist and I needed to replace my sunglasses as I had had them almost 7 years. She told me that the glasses I gave her were run of the mill sunglasses without a prescription which wasn't true. I went to Ryan vision center in Short Pump and when I told them what REA said they were shocked. I really don't want to have to start all over again but I feel like I have no choice.

Michelle Barron

They never answer the phone, they are overpriced and the wait is always long. If you want added stress in your life, by all means! There are a lot of better options in the area..Only positives are their convenient location, which isn’t saying much.

Rick Roberts

I was a patient at REA Innsbrook for 8 or 9 years. My initial visit was unremarkable, as was the doctor to whom I was assigned. I assume that the doctor was competent, but he showed no personality (good or bad). Turn-over among staff seems to be high. With the exception of the doctor, I rarely saw a familiar or friendly face from visit-to-visit. My dissatisfaction with this group grew over time. I never felt appreciated as a patient or a customer. On at least 3 occasions, glasses that I purchased from this group were not to the correct prescription. When I brought this up to the doctor, he made me feel as though I did something wrong. ...On the business side, REA requests co-pays to be paid at time of service. While I generally agree with this practice, they have asked me for co-pays in the hundreds of dollars - which was NEVER correct. The last time I went for an appointment, I told them that I wanted to wait for my insurance EOB (Explanation of Benefits) before giving them a $300 co-pay. For me, it was not about the money: it was the principle. They didn't want to do that and declined to provide services to me, which was their prerogative. And it was my prerogative to take my business elsewhere, which I did. ...It's not my intent to disparage folks because of my dis-satisfaction, but I would suggest that consumers perform some research before selecting an optometrist.