Reviews of Commonwealth Eye Care Associates: Flowers Tami A MD (Ophthalmologist)

Aerial White

Facility is nice, staff is nice, scheduling is horrendous. Brought wife here twice, and twice we experienced wait times that were unacceptable. First experience was 8am appointment, we even arrived early for the appointment, but 35 minutes later we learn her doctor was in a meeting! They weren't even going to tell us to expect a delay, we had to ask why it was taking so long. This shows that they over book as standard practice. Maybe trying to get to as many patients as they can is considerate in their minds, but it reflects very poor management. This is more a practice that you'd expect from a corporate bought business that cares not about their patients and more about their profit margins. It could be understood if it was a isolated incident, but to have it occur on more than one occasion is what drove me to write this dissatisfied review.