Reviews of KE Eye Centers of Texas (Ophthalmologist)

Sayla Hintze

I can not tell you, how much I love this place. The nurses there are fabulous and very caring. Dr. Frazier is the best!!! I would definitely recommend this place for eye surgery!!!

Carolyn Dunn

Very professional personnel and made me feel at ease for procedure

Doris Huse

What a super staff! Friendly and efficient. From the first person who greets you to the last person you see it's a great experience. Dr.Tran is amazing! He is friendly and extremely knowledgeable. He explains every detail in a manner his patients can understand. The check-in and wait time is very reasonable. They clearly respect your time as much as your respect theirs. You will not be disappointed!

Scott Jordan

Professionally and procedurally everything was smooth and good. Personally.....I don’t think I have seen the same Dr. twice yet. I do not even know my surgeon. Met with one and a different one did the surgery. I was already medicated, so I …

Aaron Stephens

I heard of this place and even the doctors from my younger brother who had the procedure done. As our eyes are similar? Well. Had it done The staff is courteous and very prompt, they're very knowledgable and thanks to them, I was able to afford this procedure do to finance. Which didn't seem like something most business's would provide During the procedure, my right eye was addressed with out an hitch.and the day after full 20/20 vision. This is why it's not five stars. My left eye. It did ache. And there was a little bit of spotty blood. Obviously after the incision. There's nothing that can be addressed. It still did hurt. My left eye still aches and is very sore. Taking it's time to heal. Where as my right. is doing beautifully. It's more or less around 25/20. Which is fine. Except at night as there's a nimbus when I'm trying to drive. Aside from that? I will recommend them to any one wanting to be free of glasses or contacts

Mario Tarradell

Easy and relatively time efficient. Enjoyed the visit and the exam. Friendly staff and doctors. Thank you!

Review King

Rude. Rushed. After asking questions concerning my eye. The "doctor" told me those questions are too technical for him. Then told me to get eye drops.

Kathlyn Gonzalez

Very impressed with the level of customer service and quality care I received!

Barry Wheeless

It was a very professional experience. Dr. Frasier answered all my questions and we worked up a plan that allowed me to be able to have distance vision along with close vision without the use of readers. The staff was very professional and friendly. They are also a model of efficiency that I appreciated. Very little wait time. My new vision is unbelievable and I would recommend their services should you be in need of this kind of procedure.

Douglas McArthur

At 82 my vision was making life difficult so my Optometrist sent me to Kleiman Evangelist. In all my experience I have never encountered a more efficient, professional, and courteous organization. My vision is now fully restored to normal. The cost was very reasonable and worth every penny. Thank God the US Goverment has not involved itself in eye clinics so the free enterpri6se system still works in this segment of health-care. Thank you to all medical and other workers at KE Arlington.

Gretchen Hathaway

The staff & doctors are amazing. I experienced a very professional and friendly environment. They cared about me as a person, about my fears of any type of surgery. I felt well taken care of during every single moment I was there, every visit I was treated like family. I highly recommend KE Eye Centers to all my family and friends. Thank you to Everyone at the Arlington facility for taking such wonderful care of me.

Cherita Goodman

I have gone here for years for all my eye treatment needs. I had an emergency the other morning and didn't have an appt. and took a chance on being worked in. I was treated so well and didn't have to wait an excessive amt. of time. So thankful that I got in because I'd been at the ER with my eye the night before. Dr. Tran fixed me up...he's great!!

Jesse Means

The actual eye surgery was great. I am super pleased with how my vision turned out. I am, however, sadly disappointed with the person who handled the payment part. I was told I had to have PRK instead of LASIK, because I had LASIK previously (had it about 18 years ago). When I went for my consultation, I was told the normal pricing for PRK runs between $1500-$2500 per eye. After the consultation, they said they because of my eyesight, mine was going to run the high end, so it would $2500 per eye. My insurance discounts the procedure 15% off normal pricing, and 5% off promotional pricing, so I am expecting it to be discounted 15%. The rep then told me that because I had LASIK before, my insurance would not work on it because they only cover “new eyes.” She could tell I was not pleased with this (because I never saw anything saying this), and said she would do the 5% because of everything I had been through (my first LASIK experience didn’t go well). Jump forward a few weeks and I am checking with my insurance company about the “new eyes” thing. They said they have never heard that, and it doesn’t matter if I had the surgery before. I call KE back, and ask the rep where she found that info. She said she had asked a fellow employee, and that since they had been there a while, they probably knew. So then I mentioned that I confirmed with my insurance, and she said “well we gave you the 5% for promotional pricing anyways.” And I stated that I paid the full $2500/eye, so that wasn’t promotional pricing. She said she didn’t know what the actual pricing would have normally been. I call the insurance back and they say they will look into it. Then the KE rep calls me back the next day and we start arguing. I mention again about paying full price, and she starts coming out with numbers saying the actual pricing would have been higher and that I did get a promotional price. I ask her why she didn’t tell me what the normal prices would have been at the time and she said “I don’t have to!” I then asked why she said the day before she didn’t know what the actual prices would have been, because if she didn’t know it yesterday, how did she know that what she charged me on the day of was a promotional price. Needless to say, we were not able to come to any agreement, and I advised her that I would just let my insurance handle it, because I am done dealing with her. Long rant, I know. But moral of the story, the surgery is great, but make sure you double check with them and your insurance about what actual price breakdowns are, coverages are, and be ready for her to not do her job of actually checking on any of it or knowing it ahead of time.

Peter McRee

Very prompt treatment. Appointment was scheduled for 0805, they had me in and out by 0900; really impressive. Dr. and staff are very pleasant and friendly.

Christopher Janssen

Seemed like a very very long time waiting after we arrived for our appointment . There was coffee available, that had been cooking on the burner for sometime. I wish I could’ve changed the television station from the real estate channel. The place was clean and comfortable enough, though the chairs began to cut-off the circulation to my lower extremities near the end of the first hour. I’m glad that I took a Sudoku puzzle to focus on. I recommend multiple puzzles or a book to help pass the time.

Linda Robertson

The whole experience was wonderful. First I had trouble understanding the whole registration process, but the woman who helped me was very patient and answered every question I had (even the ones I repeated) The surgery itself was very quick and everyone in post op was sweet and concerned about my well-being and how I was feeling. About 3 months after surgery and seeing the world clearly again, my local eye doctor was concerned about the pressure in my eyes, called KE and I was scheduled that same day. It took several months to get that problem under control and I saw Dr. Tran on a regular basis in order to monitor it and get it under control. He joked that we were family and that's what it felt like. He was genuinely interested in me. This was the most efficient clinic experience. I was in and out in about 20-30 minutes each time. Everyone here is warm and caring and knowledgeable. I would recommend KE Eye Care in Arlington to EVERYONE that needs to have an eye procedure. Linda

Joshua Jefferson

Very professional and courteous treatment throughout the entire process. They really made me feel comfortable.

Oscar Escobedo

All services offered by KE Eye center are fantastic except the annual paperwork. Instead of having the office print out all the information they already have about you and then you update it if changes have occurred, they make you fill out all forms again by hand. Not even a computer to use or a link so you could fill out at home prior to your visit. They keep telling me that it is because of the insurance companies, however, I do not have to do this at any other Doctor's offices! Every year I complain aabout this and nothing has changed, why?

Dale Brown

All aspects of cataract and yag procedures have proven to be spot on. Would recommend Dr. Kelly Frazier...the price of eyes is out of sight.

Norman Patrick

So glad we found KE. The staff (specially Dr. Tran) has become like family. Competent, timely and excellence of both treatments, exams and customer relationships.

Austin Ford

Best in Texas! 5 star service at competitive prices. Trust no one else with your eyes. KE did my lasik surgery and the service was top notch from beginning to end. All the employees were very accommodating. Miranda really went above and beyond to facilitate everything. The Doctors were very knowledgeable and informative throughout always asking if I had any questions and making sure I was comfortable. Do yourself a favor and go to KE!

Shay Feggett

My experience started out okay at KE Eye Center of Arlington. The front desk receptionist was nice and responsive. Didn’t take me long to be pulled back for my appointment. However, my issues began when I sat in the back waiting room for over an hour after I had my fitting for my contacts. Once I’m finally called back, I have to wait an additional 10 minutes to see a provider and when I do see the provider, their main objective is to rush me out the door because “I’ve been waiting for a long time”. Maybe the forethought had good intentions but for me, rushing me during the most critical part of the visit is not being thoughtful of my time. The damage was done with making me wait an hour. The very least that could’ve been done was the take time with me during the visit with the provider. My second complaint is that my benefits were not explained to me although I was told that they would be. Finally, I was given a contact trial pair that does NOT match my prescription that I was fitted for and was told that I needed to come in for an OV to verify if the trial pair works. I don’t understand how I am given an a trial pair that does not match the Rx strength I tested for, but am expected to pay more money to tell you that it did not work and I need the Rx strength that I ACTUALLY TESTED FOR! Not satisfied at all with this company and not very impressed.

Anna Sterling

everybody was very accommodating. They made it simple for me and quick. they are all very pleasant and professional. Will definitely recommend to friends and family.

Cinn Roland

This place is amazing... everyone was great..the procedure itself was not as scary as I thought and now I'm not needing glasses anymore..not even readers

Michael Speed

Very courteous and professional. Treated me in a way that is top of the line. Made sure I understood everything they were doing. A really great experience.

Chuck Hiser

I had cataract procedures on each eye in January and February 2017. Dr. Fraser and all the staff at the Arlington eye surgery were wonderful. They are very concerned about your comfort and well being. They are kind and compassionate. My results after surgery are very pleasing. I highly recommend this practice. Mary Hiser

C LC

Highly recommend KE Eye Centers of Texas. The office staff is wonderful. They are very helpful, courteous, and professional. It is actually a pleasure to go to their office knowing you will get appropriate care. They also, helped me with getting my PCP to send my referral, which would have not happened timely, if it were not for them. Office is organized so you will receive prompt service. I have been going to the same physician, Dr. Tran, for 10 years. I tell everyone who needs an eye exam and/or care, go see Dr. Tran. You will have a great experience with trusted, skilled physicians.

Stacey Flournoy

Great service, short wait, and awesome staff

mark howell

I have been using KE for over 10 years. I was referred by an optometrist, and saw no reason to go back to a in my opinion lesse qualified Dr. They are kind courteous and professional.

Mary Giles

Had a 10:20 appointment for a simple follow up, to see if the eyes was heal correctly. We got there for our appointment and check in and waites for about hour before someone call us to back, to the exam room , ask questions and had my husband read the chart with his one eye and ask him to hold open the other one. After that we was told to wait in this wait area and the doctor be with us shortly. We wait 45:00 minutes and then call us and put us in room 101 the assistance saying the doctor would be in shortly. An hour pass and my husband phone ring and it was the assistance of Keeyes asking where are you and he replied I ‘m in the building in room 101, they came to see if he was there than a doctor came 15 minutes later. See look at his eye said it heal good come back in a week and then took us to a different room to see another eye doctor. They all when to lunch and we waited until 1:45, then we got up and left. 3 hours for simple check up. We left without seeing a eyes doctor or settings another appointment. Arlington location bad service, they have more waiting room than doctor. Wrong is wrong how can they fix loosing a patient? Signed Lost and found!

Brenda Tirado

I took my son for an eye test and had a great experience at KE Eye Center. Everyone was very polite and had such a great attitude, except for one person. This one person is the only reason I didn't give 5 stars. I am hoping the eye glass prescription will be accurate only bc my son felt they went to fast through the actual test. But he has had 2 other prescriptions which did not work for him and felt the same way about the test- it goes too fast. I believe the team did great and the one lady who was rude and didn't know what she was doing was probably having a bad day. The doctor was awesome :)

Veneda Sprague

Front desk personnel could use a little training. Otherwise everyone else was very professional and pleasant. Did not take long for the entire process.

Marquita Martin

The doctors are good, as is the back office staff (medical). The receptionists and cashiers are awful though. They act like you are interrupting them, they do not smile or even look at you. They should remember that if they don't have patients, they don't have a job. Smile! You might feel better.

Karen Breaux

Wonderful doctors who thoroughly understood my eye problems and helped me through my decision to have cataract surgery on both eyes. I am very pleased with the results. All my questions and concerns were answered right away and the care during and after the surgeries was excellent. Thank you so much.

Nickie Hembey

Total I did 3 lasik eye consults before choosing a place. I did NOT choose nor do I recommend this facility. They were very clean and a grand fancy building... but the girl who called me back and helped me was also the girl who made my appointment over the phone. Upon calling me back she sits me down and says "I am going to be honest I dont even remember making your appointment or talking to you. Can you remind me your history with contacts and glasses?" It just kind of put me off a bit... then the 3 1/2 hour consult and moving from here to there to this room and then finally seeing a doctor almost 4 hours later. It was all very uncomfortable and not a great consultation or overall experience. I'm sure they're great doctors and staff. I just didn't have good experience.

rogelio varela

I was approved for a "loan" but in reality it was a horrible credit card from predatory synchrony . Their service was good but the experience with this "synchrony bank" is horrible. While I was applying , I was never made aware of them pulling a credit card in my name so they could sell me their service.

Joanne Calafiura

Kleiman Evangelista has been my preferred eye center for more than 15 years. Dr. Kleiman did my cataract surgery in 2004, and I go there every year for my annual checkups. The personnel are wonderful. Yesterday Karina did the initial exam of my eyes, and as usual she was professional, warm and friendly. She took time to answer my questions. Then I saw Dr. Nguyen, and she did the final exam and gave me my new prescription. She and her scribe, Brittany, made me feel secure and well taken care of. I have complete confidence in my KE Eye Center.

Lloyd Todd

Everyone was very nice and the doctor seemed very competent. I feel that I was misled, however. I was given three options for my cataract surgery. 1-I could have clear lenses that my insurance would pay for. 2-I could pay extra and they could correct my distance vision but I’d still need glasses for reading. Or, 3- I could pay a LOT more but I wouldn’t need glasses at all. After wearing glasses for 60 years I really wanted to be free of them so I paid the extra expense for the best. It’s been over a year and my optometrist finally told me that I’m going to have to use reading glasses. So even though the staff is very nice and the doctor (Dr. Ramsey) seems competent I don’t believe they delivered what they sold me and that I paid extra for.

Tammykhuu Vu

I made an appointment with an ophthalmologist for an eye infection. Instead, I was seen by an optometrist in training, who brought in another optometrist to help me. Turns out the ophthalmologist was not even in the office that day. I spoke …

Shirley Hines

It was easy to make an appointment and get in quickly for a consultation. Dr Jaffe and his staff were very helpful and informative and friendly. They answered all my questions regarding the procedure. After my surgery they followed up with me to see how I was feeling. I would definitely recommend this office.

Chris Meeks

This place is awesome. My Lasik procedure took about 5 minutes and I was at work the next day at 6:30 a.m. If you're lucky enough to get Miranda as your personal advisor, you'll be happy. She's wonderful and provides support all the way through the process.

Joni Yankus

I had LASIK surgery with Dr Evangelista. Can’t say enough how much I enjoyed the experience. The staff was helpful and friendly. They honored our time and worked to make sure our appointments were conducted in a timely manner. I felt very safe during the procedure and appreciated the care and attention I received. (The offices are chilly so bring your jacket!

Susan Shepherd

Husband had surgery today. Everyone here at the Arlington office was wonderful. A+

Sarah Marie

The initial scheduling was a joke. I had the appointment made, they called to reschedule a week in advance, I could work with that because I had to move schedule around since I work and it involves other people. The DAY OF I received a call that they had to reschedule again, normally it wouldn't be a problem but since I had already changed my schedule once, that involved other's changing theirs, I couldn't do it again, they offered to change the appointment to another day, which was the exact date and time of my original appointment. . . They were able to take me the day of but said it might be a longer wait since now I would have to be fit into another Dr's schedule. The Dr's and office staff are GREAT but that just annoyed me.

Victoria Curtis

Very impressive environment, culminating with impeccable professionalism. I received a complete optical examination. I was able to collaborate with a physician regarding a treatment plan (re cataract removal and cysts on eyelids). The physician was extremely knowledgeable and approachable. Actually, the entire staff was first class.

CameshaH Miller

So previously I gave KE 4 stars and the benefit of the doubt on their service and chalked it up to they were having a few issues! NOPE! Do Not put your care in these people's hands if you value your eyesight, time and money. They will rob …

Kim Carson

Wonderful Doctors and staff!

Kathleen Poole

I have enjoyed being a patient at KE Eye Center in Arlington,TX. The staff and doctors are friendly and certainly meet all my needs. I had eye surgery several years ago and continue to return for annual check ups. The only down side is …

Cherry Williams

Everyone is very nice and professional, but I don't like the way they schedule appointments. They wait until almost the last minute to tell you what time to come back, knowing you need to make arrangement for someone to bring you and pick you up. In my case, they don't even call me. Just send me an email to call them. Sometimes I am not always on my computer, so I might miss calling them for appointment time.

nino dez

Should have done years ago! Procedure was quick and painless. Doc answered all my questions and explained everything step by step. I do get a bit of glare at night but it seems to be getting better as time go on. I put in eye drops a few times a day which seems to help with the glare. Highly recommend you get LASIK done.

Shani Taylor

KE Eye Centers was recommended to me by family and friends. I'm definitely glad I made the choice to go with them for my lasik. There was only one incident between a representative and me that prevents me from giving them a 5 star rating. I will say the manager was quick to correct the situation after I went up and spoke with them. Surgery was quick and relatively painless. The doctor was very detailed and kept my nerves down throughout the procedure. My overall experience was great, I've already recommended this center to my friends and family. Keep up the great work!

Agnes Kimble

What a JOYOUS experience; the staff is always polite and professional. I love this place!!

Hannah Ogle

I would highly recommend KE eye centers of Texas - Arlington! I had Lasik done there and had the best experience possible. I was very nervous and everyone was professional and reassuring. They offer financing and the procedure itself is quick and pretty painless (they make you very comfortable). My vision is great and I’m kicking myself for not doing this sooner! If you’re even thinking about it- go have the free consultation! You won’t regret it.

Mary Sue Sagor

My insurance would not cover Lasik, so he removed my cataracts manually. The fog is gone, but the vision itself has not improved that much. I would seriously recommend Lasik - if I had had the money, that's what I would have done. The people are professional and polite and do seem to care about your health. But, if you have a choice, choose LASIK!!

Vickie Shone

I have been going to KE Eye for over 6 years now and have nothing but praise for them. They have helped me through cataract surgery with Restore Lens, and several rounds of Lasik. I trust them completely with my eyes. I love Dr. Tran because he spends the time with you that you need to answer any questions. I would highly recommend them to anyone.

Ny Lantrip

Came here as a referral from multiple work colleagues in Midland. The staff was nothing short of professional and above and beyond helpful scheduling my pre and post op care here at home. Surgeon was a great dude, despite being the last patient of the day, he was still charming and relaxing, didn't look or act at all like it was the end of the day. Solid facility and staff, glad to have had them with my eyes.

Xenia Young

My last visit was the first time I was in and out in an hour. Usually it takes longer but my experience is always pleasant because the staff is friendly, professional and I can always tell that they are really working hard to get you seen and on your way as quickly as possible.

LeeAnn Ebarb

Sara in contacts was absolutely the best person I have ever dealt with concerning my kerataconus .She was so helpful, kind, patient, and courteous. I always dreaded coming to my Dr visits here, but this last time, made all of the difference. Thank you so much!!

Maria Olivares

Will call you to schedule an appointment and be so rude over the phone. Once you give them a call back will leave you on hold minimum 40 mins even when they’re just sitting there on the reception area not picking up calls just putting them on hold.

Steve Pelon

Highly professional and caring staff. Ensure all they do during a treatment session is double checked and a solution to your problem is not a guess. We went here for a specialty treatment via a referral and are in the process of moving our eye care to this clinic.

Dinah Lacson

My overall experience was awesome. The doctors and staff are professional, friendly and respectful. Except for my preps for laser surgery at 2 different times. Both nurses who prepped me asked if I wanted the "numbing medicine (their term)." I don't like needles so I did because I did not want to feel the pain of an IV needle insertion. I understand that they have several patients to attend to. But, the nurses did not even wait for the medicine to take effect. Right after giving the "numbing medicine" they poked my arm. I said that it was not numbed yet. Maybe I paid for the "numbing medicine" which I did not benefit from?

Claudia Hayes

Well, I had an awesome experience. If you're a hard stick for an IV, the Mrs. Tina is your "go to" nurse. The only con that I found was that I was not told that you pay for each eye at separate times. Praise the Lord I had some extra money. Keep up the good work KE. " Trouble is my middle name"

Karen Acker Burns

My only negative about this place was the dirty floors in the examining rooms. The cleaning crew needs to do a much better job cleaning the floors and the bases of their chairs and examining equipment. Everything else was positive...the people and service are excellent!!!

Jonathan Moss

I had Lasik done on eyes at this place 3-4 months ago. Best decision I ever made. Eye glasses and contacts were giving me bad anxiety. It was just annoying wearing glasses and contacts. I started wearing them in 11th grade. I'm 32 now. which is pretty late in age to wear glasses as a young kid. I vowed to get Lasik one day. Glad I had Lasik at this place. The honest assessment of this place is 4.5 stars, but I only had a choice of 4 or 5 stars on Google Reviews. I give them 5 stars because overall I was very happy. Dr. Nguyen was the eye doctor who exam my eyes to see if I was a candidate for Lasik. Dr. Fraiser was the one who did the Lasik prodecure. Both doctors were fantastic. They were knowledgeable, professional, and friendly. I would recommend both Doctors to anyone. Miranda was my initial eye consultant (3rd time I called in). She was great. Didn't feel pressured to getting Lasik. She was knowledgeable and help me through process of getting Lasik. The other staff, front desk and other assistants, were good too. They were professional and friendly. I give them 4.5 stars because I called in once or twice initially and there was one male staff member who picked up. I don't remember his name, but he was rude and talk down on me. It was just some questions about Lasik. If Miranda didn't pick up the 3rd time I called, I would've went somewhere else. I really like Miranda. She is good eye consultant.

Teri Miller

Last year my eye doctor told me that my cataracts had gotten bad enough to need some corrective surgery. The left eye more so than the right. I was very near sighted with astigmatisms from the age of 9-most of my life. And had in the last few years also developed far sighted issues to a point of corrective glasses for that. After studying the choices of surgeons in my area, I chose Kleiman Evangelista. And have not had a moment of regret. The staff are kind and caring. Attentive and explain every step of the process in detail. I chose the Symfony Crystalens system. Dr. Ramsey did laser surgery to replace the failing and clouding lens in my left eye with the new lens. And for the first time in my life’s memories, I can see far distance clearly and without artificial aids. No glasses. No contacts for the eye they did the surgery on. Just open my eyes and see. It is amazing! They corrected all my sight issues on the left side. It is now time for the right eye. That cataract has finally progressed to the point it needs surgical correction as well. Without hesitation, I chose Kleiman Evangelista for that eye as well. And I am looking forward to both eyes working together with no more need for any artificial outside correction needed for either eye. I highly recommend Kleiman Evangelista and the Symfony lens system to anyone considering surgical lens correction. It is well worth it. Especially if you have multiple issues with your vision. They can correct all the problems.

Richard Cook

The entire staff was very friendly. The surgery team made me very comfortable as I was nervous. A special “Thanks” to Dr. Frazier and Monica, simply the best! I had surgery on both of my eyes. I didn’t realize how poor my vision was until …

richard benitez

Excellent from start to finish KE Eye center in Arlington took care of me and I am very impressed with the results of my personalized “Contura vision” lasik procedure. Very professional and friendly staff!

Norine Carnevale

I have been very pleased with the services here. The doctors are friendly and good listeners. The staff are efficient and helpful. I have not yet had my procedure done, but the initial testing was thorough and I am anticipating a successful end result. Minimal wait time too!

Elise Hightower

This office has been my eye doctor go to for about 6 years now. They are very professional and their new office on I20 is beautiful and top notch. I recently had double cataract surgery here and the process was seamless and easy! I was very nervous but after the first eye was done it was a breeze. Their aftercare is amazing and I am 100% satisfied with my results. I would recommend this office to anybody. Thank you!

Dora Northrup

I am very happy with y cataract removal as I don't have to wear glasses all the time now. I have a air of reading glasses for when I read a book or any thing with very small print. I recommend KE Eye Centers to every one.

Linda Catlin

Went to two other doctors who suggested that I would do fine with the crystal lens! Dr K advised me don’t waste your money only option for you is basic cataract surgery! Not only was he the most honest , his staff was amazing , never a wait and so professional! I could go on and on !

Kari Zeller

Absolutely wonderful experience at KE Arlington! They took excellent care of me from the moment I walked in the front door. Dr. Frasier guided me through the entire process so I understood what was happening and ensured I was as comfortable as possible. I couldn't believe how quickly everything went and that I could see to drive myself to my follow-up appointment the very next morning. My vision is great and I couldn't be happier!!

Sharon Walker

I was favorably impressed with the advanced technology (equipment and procedures) and my knowledgeable and experienced physician who answered all my and my husband's questions; however, I thought the total time of 3 hours to be examined and then spoken to by the doctor was outrageously too long. My husband is a diabetic, and I feared he would have an insulin reaction since our appointment was at 12:45 p.m. Nevertheless, I was overall very favorably impressed, and plan to return to KE for cataract surgery in February. ~ Sharon K. Walker

Carolyn Hawkins

It was my first visit to the eye clinic. I sit in the waiting room for several when I ask the receptionist if I was to fill out papers that I was a new patient. I had just started filling out paperwork when they called me. I finished the paperwork when I checked out. Dr. Wen I really liked. She explained everything that I wanted to know about my dry eyes. I want her as my regular Opothamist (spelled wrong). I would recommend them.

Lynn Fisher

I was very please with the service I received at Kleiman Institute. The customer service was awesome and helpful in getting me setup for my procedure. I had both eyes replaced with a new lens and the work my doctor performed was above average. I was given a good understanding of the process before it all started and all my questions were answered. I would recommend them to anyone who needs their services. They are a great bunch of people and I am very appreciative for they they done for me.

Kay Dunbar

I had my first Cataract surgery on Nov 28th and the results were amazing. First, I was so scared and the nurses put me to ease and it was over before I knew it. Second, the results were above any expectation that I could have ever …

Edra Shalla

10/5/18. Just received a collection letter dated 10/1/18 for an amount I paid on September 7! Question is, will I also receive a collection statement for another amount I paid on the same day? A KE representative would not let me speak to a supervisor. She said to just ignore the statement from the collection agency. Such incompetence and their ability to ruin my good credit is inexcusable. I will NOT go back! Overcharged for my surgery so much so that Medicare sent a refund to me. Now they’ve said I have not paid bills I have never seen. Next, the day after my scheduled appointment, I get a text message that I need to call to set up my appointment. I ignored it. Yesterday, a new text message says I am overdue for my appointment. Such incompetence is inexcusable!! Were it not for Dr. James and the other wonderful staff at Gun Barrel City, I would never use KE Eye Centers again!!

D P

I would give them 5 Stars but they still have work to do on getting patients back to see their selected Dr. or Tech in a timely fashion. There is no reason a person that have as appointment at 2:40 should have to wait until 3:20 to go back to a room and sit and wait another 30 minutes. WE as your Patients, have taken time out of our work day (losing money) to sit and wait, making "other" arrangements to pick up children from school.. and then be told, they are running behind and in fact, the back office staff hadn't even been notified that we are there. You have a great thing going here and provide a very valuable service, Don't mess it up with becoming complacent with your Patients. We value your time, Please respect us and value ours. DP