This rating is not for Dr. Flinn but for his staff. My daughter had an appointment four months ago that I didn’t take her to, her father did. They were there so long that my 2 year old daughter was too tired and sleeping to cooperate. Her appointment was rescheduled for sometime in November. A received a reminder call on a Friday about my daughter’s appointment where the nurse specifically said her appointment was in the morning. Anyone would take that to mean Saturday mornings. She didn’t give the date of the appointment in the voicemail either. However I could not make the appointment, so I called them back the same day, Friday and their voicemail clearly says they close at 12. I called after this time and left a voicemail message giving my name and daughter’s and stating I had to cancel the appointment. Today comes and I get a call saying we were a no call no show. I immediately call the office back and told them I received the reminder call Friday and I called back the same day and left a voicemail message saying we could not make it on Saturday. The nurse tells me they don’t open on Saturdays, well that’s not what the message implied. Fair enough. I explained to her that I called and left a message saying I needed to cancel the appointment. The nurse said we listen to all voicemails and we didn’t get it. I was furious. I now for a fact I called. Anywho she says we don’t charge you until it’s your second time being no call no show. I said we didn’t have a first because I called back the same day and left a message. Needless to say, I will not be coming back. Dr Flinn is a wonderful doctor and very detailed. However, I’m not going to pay for the mistake of the office and certainly won’t be told I didn’t do something I know very well I did.