While the facility boasts top notch equipment and decent staff, I have suffered some pretty negative experiences here with the business practices and billing. First of all, the doctors in residency don't seem to know what the tests cost and since they learning, they like to experiment on you and run every test they have even if they are not necessary. In my first experience here I was sat down in front of various high tech gadgets and given many tests, many that were quite unpleasant, that were later deemed unnecessary by Patient Advocacy after I raised hell about the bill I got for $3,000. All I wanted was contacts. After a lengthy dialogue with Patient Advocacy, they refunded about 1/2 of my money.
Fast forward 6 months, after recovering financially, I am at CEI to get a scleral lens fitted, I am told that the fitting will be $500 and the lens will be about $475. I pay for the lens during my visit. I then get a bill in the mail for $1000 for the fitting. There is a pretty big difference between 500 and 1000. Again, the doctors are out of touch with billing, this time telling me things that aren't true. Add to this that the doctor repeated a $50 test that I had just had 6 months prior, it was clearly unnecessary. I will be filing with PA again to get this taken care of. I am giving them a 2 star review because I feel that they are making a lot of money by abusing the patient/doctor trust and likely taking advantage of people who may not be aware of it. The culture seems to be that they use you for research for their residency docs, and they make you pay for it, so they clean up nicely at the end of the day.