Reviews of Williston Basin Eyecare Associates, PC (Ophthalmologist)

M B

The employees are very helpful and friendly but I give it only 1 star because of bad management. Bought some very expensive frames there. I was not able to exchange the frame for another one although the frame was brand new and never used. I also wanted to order my lenses there. Well, they just lost a customer. I'll get another frame and lenses somewhere else.

Lisa M

Terrible experience -- representative that checked me in was rude and annoyed to be working there. She neglected to tell me that I had to pay full price for the eye exam because the insurance company wouldn't cover eye exam until January --3 months away. (I could've easily waited) I informed the "clinician manager" and she easily dismissed me saying the representatives tell customers "only as a courtesy". I had to pay close to $400, which could've been avoided if they provided essential insurance information that other Eyecare facilities automatically give to their clients. Easy money in their pockets!

Michael Goodman

Couldn't get me in for over 14 days ! even with explaining my glasses were cracking and wouldn't last that long ! been a customer there for 3 years. I understand schedules but in an emergency you would think that they could help you out somehow ! went to Sidney, will be going there from here on out !

r r

What a joke of an eye care center brought my glasses into these people because my frame was broke they said they needed to be replaced but my lenses where ok So I order the new frame and when my wife brought my old frames in to reinstall my lenses they wrecked my lenses to the point where they are unusable and then they claimed that they where already wrecked so I would have to pay for new lenses witch cost 400 dollars then they took my lenses and tried to put them back into my old frames and cracked my lense what a joke I will never go back to this place or recommend anyone else either and there manager Lorie is quite the peach

Lauren Wilkinson

Best eye clinic in town. I have been to other clinics and have only been truly happy with the care and customer service I received at Williston Basin. From the moment you check in until you check out you are treated like family. I have seen all the doctors and have never been disappointed. I called after receiving my glasses the first time and told them that I felt they were not working quite right, I was met with empathy and was able to see the doctor again to get my prescription adjusted. I would recommend everyone go here.

Kyle from MT

The staff were all very friendly, however the glasses I received are completely wrong for my eyes. After calling twice, the first time was 1 week after and the second time was 1 month after, to say that I thought something was wrong, I was told by the reception staff that it was just going to take time for my eyes to adjust. I listened to that advice and it has now been about 6 months and I still see better without my glasses than I do with them. I've devided to stop wearing them obviously due to this fact. I would call again except I feel like I'd just get the run-around and be told any excuse they could think of so they wouldn't have to refund me/replace my prescription. My father was in with me the same day and he also was unable to "adjust" to his glasses and has since replaced them with a $6 pair of readers from Walmart. As I said, the staff was very friendly but it seems they really don't want to own up to any possible mistakes and are content to turn you loose without any follow-up help after they've gotten your money. I will not be going back.

Teri Mae

My husband and I have both received excellent vision care here. My husband has been struggling to find the right contacts, and they've been more than accommodating through the process. I sustained an eye injury a few weeks ago and was given fantastic care; the technicians went so far as to call me at home to check on my recovery in the days following the injury. Highly recommend.

Melissa Johnson

Worst customer service I have ever experienced! Absolutely horrible. Save your money and take it elsewhere. Just because they are one of the few in the area.... they have zero concern for customer service. If I could give it zero stars I would!

Desariah Santillanez

I have had several people recommend them, but after how rude their reception staff was over the phone after leaving me on hold for over 20 minutes, I will go elsewhere. That being said, I can't say anything about the actual eye care professionals here as I didn't get that far.

Alyssa Vargo

I was very happy with my service here. They were busy and I did have to wait a little while, but while waiting a very nice woman helped me pick out options for frames that I wanted, she was patient, and piled them all together for after my exam. After waiting a while to be helped they were more than happy to wait for me, (I took a long time to decide) to pick the perfect frames for myself. When told they would be ready within 7-10 days, I was again super satisfied that they were ready just 3 days after my visit.

Tiffanee Weekly

Great place