Reviews of Dr. Warren M. Klein, MD (Ophthalmologist)

Diana Guerrero

I'm so upset. I am a working woman and I have almost no time my glasses llavan more than three weeks already made and every time I go is a waste of time. Saturday says in the internet that is open until 1am and when I get is closed, then I go another day and it's the same garbage, put working up a schedule and is mentiraaa and today I leave an hour before my job to come up with time enough because supposedly close at 7:00 and when I arrive at 6 there and tell me not closed tomorrow at 9 as if this country had so long, and all I need is to pick up my glasses that are already ready. Please fix the schedule on the internet or work until the time says that works .ok

katherine emalote

this place sucks. i’ve been going since i was around 10 or 11 years old, i’m 18 now and i’m switching for good. the wait is so long and it seems no one knows what they’re doing. the receptionists laugh at customers and all they do is joke around and they’re very very rude to people and their attitudes are absolutely awful... waiting for three hours or more for one simple thing is unacceptable and insane. Awful. wouldn’t recommend to anyone.

Rease Riverz

I would like to begin my review by saying dr. Klein is wonderful. Unfortunately i can't say the same in reference to his staff. The customer service is poor, especially their phone etiquette. Rude and unprofessional would summarise my experience with his office. It is understandable that at certain times during the day your office may be flooded with calls and patients coming in and out. But, it is inexcusable to have a patient new or old call your office multiple times only to be hung up on seversl times and placed on hold for 15 minutes not once but twice. We all have jobs and at the end of the day your first impression maybe the last impression you give to someone. Why would anyone want to go to this office after the secretaries rude behavior. Every patient should be treated and greated with respect, your work load or mood shouldn't change the way you treat patients over the phone or in person. This staff needs a work shop on customer service immediately.

Maj

This place is terrible! The doctor a great but the staff is horrible! I was told that I’d have my glasses in 2 weeks. After 2 weeks I called and get an update. No only way Millie extremely rude on the phone with me but she hung up on me. I had to call back and speak with someone else only to be given the run around. The optical department (called Elizabeth Optical shop) never answers the phone and I actually mean NEVER. Millie told me to leave a message because they will not answer the phone! After leaving a message, I still have not heard back from them. I paid for my glasses and no ones returning my calls. I will not be returning.

Jessica Quiceno-Pena

The most unprofessional, rude, run down place . The staff is absolutely out of line and the office manage Robin backs it up. How they manage to stay busy beats me

dejay stARR

Really bad place always packed. Nobody ever wants to answer their phone. The staff is very rude . I would highly recommend to never go here. Always such a long wait just to find out if you glasses are ready. They provide the worst customer service!.

Thara Polanco

Great doctors and nurses, however the front desk is very unorganized. I ordered my contacts and they said it would come in 2-3 weeks however they came 3 months because they never made the order. It is extremely inconvenient to keep checking up on them when their job is to stay organized, would not recommend coming here at all.

Andrea Merino

The worst!

Quinton Zeke

The "Office Manager" is very rude to patients and will cancel your appointment because she was rude and expects you to just deal with it. I highly recommend going to a different doctor or location. Hopefully she learns how to speak to people and focus on doing her job right instead of taking out her personal issues on patients. Very disappointing from a doctor's office, I expected better.

Manuel Pena

Worst eye care office I’ve ever been appointment for 11 and at 12 still waiting

Dahiana Pereyra

I totally agree with the rest of the clients who had bad experiences with the front desk workers. The doctor is fine but I still don't understand how the rest of the people don't get fired yet. The bad service is giving this place very bad reviews.

Karen Su

This place is complete caos. When calling for an appointment after the phone is answered in a rude manner you are placed on hold forever. I asked for a follow up appointment for a possible eye infection and the receptionist told me there's no need until 6 months from now. Like how do you know this exactly? Run to a more professional eye care location. DO NOT waste your time and money here.