Here you will be able to see the opinions of real people who use the services of Shepherd Eye Center (Ophthalmologist) in the area close to Nevada.
At present the business gets a rating of 4.7 over 5 and this rating was based on 304 reviews.
As you can read, it has an average rating is practically the best one, and it's founded on a large number of reviews, so we can say that the assessment is quite reliable. If many people have bothered to evaluate when they've done well, is that it works.
As you know, we do not usually bother to set reviews when they are correct and we usually do it only if we've had a problem or incidence...
This Ophthalmologist is included in the category of Ophthalmologist.
I had a problem with the wait time. This is the second time I felt that my issues were not taken seriously I am still having blurred vision and the eye drops are not helping.
I have been a patient here ever since moving here in 2003. The care and professiona lism of the doctors and staff surpass anyone in the Vegas valley. They have enough doctors to choose from and you can pick whochever one best suits your particular need.
For a large practice they move patients through efficiently and with courtesy. Staff is friendly and the technicians and doctors are very thorough.
Kevin Smith was our Doctor. This was for my wife Judy Brown. Very kind and helpful in the exam.
Just recently moved to Las Vegas and was hesitant to find a new opthomologist. I scored when I selected Sheperd Eye Center
Very well organized! Smooth operation!
My experience is Great!!
Wait time? None at all with my appointment. Doctor? Friendly, knowledgeable and answered all of questions and concerns. From CkeckIn to CheckOut, highly recommend the Shepherd Eye Center on North Rampart.
People are really great there. But I never get into see someone at the time of my appointment. I have always had to wait. My last appointment was at 7:30 AM, the first appointment, and I did not get called back until 750
Efficient and professional. Thank you!
Very professional, everyone seems to know their job technically and dr. Taylor is excellent
Facility is very nice and conveniently located. Everyone at the Horizon Ridge location is professional and friendly. I have great confidence in my physician, Dr. Stephen Montgomery, and highly recommend him and Shepherd Eye Center.
Arrived late, 30 minutes, and staff was able to fit me in and get me on my way. The staff is efficient.
I have good health and vision insurance and also have a flex spending card so I’m always prepared to pay for services at doctors office . In 2016 I had a eye exam as usual and paid my copay of 35$ . Fast forward to 2019 a 3 year span since then and I figured time for another exam so I call to make an appointment and while try to book one the reception tells me I have an outstanding balance of 25$ and would I like to book an appointment and switch me over to billing ,after speaking to billing the lady advised me that the difference owed is from my insurance saying My copay was 60$, I asked for some customer service on this being it’s 3 years ago and I never was advised of this ,I was told by the billing supervisor named KENDRA that she won’t do anything to help eliminate that bill so rather than give a little 25$ credit to a patient for wanting to come back to give my business AGAIN I asked her if it’s worth loosing a customer over failed communication on their billing and she very rudely replied that’s correct so sorry shepherd eye center you lost a patient over 25$ when I asked how come I never received a collection letter or something she told me they don’t collect anything under a 50$ debt because it’s not worth it.????must not want customer retention
a very busy place but everyone was on the ball got great service.
Very helpful professional and I would recommend
We arrived at the clinic a few minutes before 10Am. We were treated fairly and within a few moments .We waited for our turn and soon I was seeing the professionals as soon as could be comfortably done as it was a busy day.
Great place really cares about the patients
I've been very satisfied with my care at Shepherd Eye Center. I followed Dr. Cruvant, my opthalmologist, when she moved to Shepherd, and have since had cataract surgery twice, first with Dr. Eisenberg and later with Dr. Alder. Both were very positive experiences. The staff is friendly and efficient. Plan to spend some time, though. They are very busy, but they will spend time with every patient, as needed.
Shepherd Eye respects the "Patent or Customer". I found this Medical Center very professional, honest and not upselling services. In Las Vegas this is almost unheard of in almost all local businesses. Understanding that with out a Patent or Customer you do not have a Business. No Business and therefore no jobs. Good work Shepherd...
I was/am having problems with my left eye. All the other doctors that I saw at other clinics told me "just use over the count the drops". Dr Short took one look at my eye and told me the problem
Professional and efficient
I have been a patient of Shepherd Eye Center (Horizon Ridge Location) for seven years. Very satisfied with the professionalism each agen displays with my care.
I've been a patient here for years always the best attention and care
I had an appointment with you. Was rushed in and out and all my questions not answered.Received a survey,filled it out unfavorable stating that I would not receive a response and was correct. Very dissapointed! I should state this was at Post Rd, location.
Very professional and friendly. Will definitely come back.
It was the first time I saw Dr. Miller, I was so impressed. He explained my eye problems to me, & recommend what I can use for the dryness caused from eye surgery. I highly recommend him.
The Ophthalmologist MD who conducted my examination was a good listener AND explainer, which I very much appreciated. Doctors who communicate well, as well as being thorough and informed, and supported by highly competent staff, are the best doctors. As far as we are concerned, you will find them at Shepherd Eye Center. No wonder this practice has thrived for so very many years, and will obviously continue to do so.
Great people working here; great doctors.
Great place
Excellent customer service, excellent waiting area procedures, friendly and helpful staff and the most important. . . . .. Knowledgeable and helpful doctors with terriffic "bedside" manor.Two thumbs up- or two eyes open! Make you next appointment at Shepherd Eye Center, you wont regret it!
Nice facility and in and out in a timely manner for as many people waiting.
I am grateful to have such good care from Dr Theodosis.
I have been going to Shepherd Eye Center for over 10 years. I had cateract surgery on both eyes and couldn't be happier with the outcome. The surgery and follow up were fantastic. I would recommend them to anyone.
Excellent experience from start to finish..’great staff... great doctors! Dr Hansen is the best ....
El personal muy amable y las facilidades muy limpias y organizadas se lo recomiendo a cualquiera .quede bien satisfecha con el trato Gracias
I was recommended to your clinic by three of my friends and couldn't be happier with my choice or care!
Nurses, doctors and employees are very.courteous. Wait is okey.
I was rushed in and out for a total of 15 minutes for my exam and was billed later $192 co-pay.
I so appreciate the thoroughness, kindness and competence of Dr. Cruvant!
Professional and competent. Only negative is they are so popular there is waiting time involved.
Your staff and service is excellent. Using the secure web site has been less than inspiring. After logging on ,unable to access health information to be completed and submitted by me before my next visit, samething happened before the first visit.
I have been going to Shepard Eye Center for the past almost 17 years I refuse to go to anybody else they are the most professional kind courteous Eye Center out there. I was even honored to be treated by Dr. Shepard many years ago. So if you’re looking for a Good Eye Center, Shepard is number one in my book.
The process is very efficient and professional. Dr. Montegomery is the best!
Great service, Dr. Gaster is fantastic and his staff.
The entire staff is courteous & professional. The doctors "care about their patients", treating them with respect while listening to their concerns. In my experience, I have always left the office confident that I was well taken care of & had the information needed to get me on the road to better health.
I have been a patient with Shepherd Eye Center for decades. I will always be loyal to them because they are professional, friendly and they get things done. They don't mess around, They've been in Las Vegas a long time and they stay on top of all the new technology.
You Can’t Receive Better Service In The Ghetto Of Los Angeles Than What You Will Receive Here, They Are Only Concered About “Time” Is What We Were Told, A Few Minutes Late And They Treat You As If You Are A Criminal, I’m So Glad It Worked Out This Way, The Thought Of My Daughters Not Being In The Hands Of Them Is The Most Relieving Part Of The Visit!!!
Very organized office environment. I immediately felt comfortable with Dr. Alder with his quick and no nonsense findings. The staff were polite. Almost no wait! I liked the office so much that I could not stop talking about it with my husband. Keep up the good work!
The Shepherd Eye Center in Summerlin is the best!! My husband and I go yearly for a Diabetic eye exam and everyone is great from the front desk, to the technicians and Dr. T. Reddy. Dr. Reddy performed cataract surgery and scar tissue removal on my left eye. I was very nervous and she reassured me about the upcoming surgeries and took care of me. She is a wonderful doctor, very pleasant, knowledgeable and she takes time to answer any questions I may have had. We've been going to the Summerlin location for over three years and we highly recommend going there!!
Shepherd Eye Center is wonderful. Everyone is so nice, friendly and out going. The wait time needs improving, but other than that it is a great place to go for your eye care.
wonderful place to have eyes examines ...... everyone is very knowledgeable, courtesy and ALWAYS so helpful...THANK YOU
Brian Gaster is the best eye doctor I ever seen, nice, caring and explain with care I give him a 5 star. There prices of the glass are pricey but very nice. All others eye care reps very nice too.
Todos son muy profecionales y amables.
Very nice people and they were organized. The whole process was done professional. I'm happy I went to that center
Staffs are very helpful and well organized.
FROM THE TIME I WALKED INTO SHEPHERD EYE CENTER, I WAS TREATED WITH A FRIENDLY AND COURTOUS ATTITUDE FROM ALL THE EMPLOYEES AND THE DOCTORS .VERY PROFESSIONAL. WAITING TIME WAS NOT LONG. ONCE IN WITH THE DOCTOR, I DID NOT FEEL RUSHED AND THEY ANSWERED ALL MY QUESTIONS.
It was our first time at Shepherd eye center and my husband was the patient. we were happy with the whole experience, care and concern.
The staff at Shepherd Eye Center was very considerate and helpful. Dr. Cruvant gave me the reassurance I needed about my eyesight. It was a pleasant experience. I am usually anxious about seeing doctors---no matter what specialty.
Top notch eyecare. Wouldn't go anywhere else.
Good staff and doctors ,They do it right!
What a wonderful experience! Friendly and competent staff went to GREAT lengths to accommodate me for an eye infection that arose. Dr. Reddy spent all the time needed to determine my problem, explain it to me and what the treatment would entail. This despite the fact that I was squeezed in as unscheduled.
Insurance discrimination. Says on their website they accept Medicaid, but when I called, the scheduling woman says the site is wrong and they do not accept silver summit. If you don't have cushy private insurance, stay away.
Wonderful place! I was told by a Dr in Ca that I had an eye bleed. Dr Hanson examined me and assured me my eyes were doing fine. Excellant Dr and the staff is awesome!! Go here for wonderful customer service!
Very pleasant and efficient staff. Technicians have excellent skills and very good communication. Doctors are always appropriately professional and very knowledgeable and skilled. Shepherd Eye Center I trust their integrity level!
I've been going to Shepherd Eye Center, at 2100 N. Rampart for over 11 years. I've always been treated with courtesy,and kindness . I believe that I've received the best care possible.
First time to Shepherd Eye Center. Staff was very helpful in explaining procedures needed to be done. Very clean and well organized.
The staff is very efficient.
Ok 1st Time here. My wife was recommended by her eye dr. To see a Specialist. We arrived 45 minutes early. Signed in . Were called up to the desk in about 5 minutes, were given usual Paperwork to fill out. 1- We were astounded how big it was inside.2- All Emloyees we very Pite & proffesional. I was called nearly a 1/2 hour early. My eyes were dilated and tested ( I have already had cataract surgery both eyes 2 yrs.ago). After these tests I waited no more than 5 minutes to see the Dr. A women with 35 years experience. She herself ran the same exact tests (yes) as the technician did. The Dr. Was very very thorough and also listened as to my concerns.Shecexplained what I now do have after my surgery is quite common. Please she told me dont worry ok we will fix things. Anyways I am now scheduled to have a out patient procedure on this coming Monday on one eye & then a Fillow up to see results. My care from the Dr. Was excellent as was all the employees . I would Highly recommend Sheperd Eye Center 2475 W. Horizon Ridge Pkwy. 89052.
Very professional and friendly staff. One would be hard pressed not to find a highly qualified opthalmologist or optometrist at SEC to meet all eye Care needs.
Great staff offering a wonderful service. You have to wait sometimes more than what you would like to but that's everywhere you go to see a Dr these days. I'm very happy with their service.
THANK YOU!! I AM LOOKING FORWARD TO GETTING MY OTHER EYE DONE!!!
For 3 years I saw Dr Miller, I was extremely happy with him. Finally he told me I really need to see about cataract surgery and said I should see Dr Hansen. Dr Hansen did my cataract surgery but did not bring pressure on me to go ahead with the surgery. I am delighted I did have Dr Hansen do the surgery as it was very successful and in general I was very happy. I truly recommend both Dr Miller and Dr Hansen.
Dr. Reddy and her staff at Sheppard Eye Center are fantastic. I am never rushed, my appointments are on time, and all of my questions and concerns and address and answered. I would highly recommend Dr. Tina Reddy.
I WISH I COULD GIVE NEGATIVE STARS. NO CHAIR SIDE MANNERS, WRONG PRESCRIPTIONS. THEY CAN'T EVEN FIGURE OUT A CALENDAR! JUST WAIT, THEY WILL TELL YOU YOUR INSURANCE COVERS THEN HIT YOU WITH A LARGE BILL. GO HERE IF YOU WANT BAD SERVICE AND YOU ENJOY ANAL PENETRATION. ALSO EVERY TIME YOU WRITE A BAD REVIEW THEY HAVE IT DELETED!!!!!! HORRIFIC STAFF THEY ARE TRAINED TO HANG UP ON YOU!!
Just the way I like it, professional and very thorough!
It's the best place to go if you are looking for satifsction.
The staff is very professional when it came to testing my eyes. Went through three different doctors to do my eye test it was very empressive. My appointment was for 9:30 and waited for 10 mins include doing paperwork. Very good experience as you are told what each test you were given and at the end discussed when your next visit would take place. Also, when I got home there was a report waiting for me to print from Shepherd. Amazing company good experience and I would recommend this facility to all my friends and family.
The whole staff seemed to be in lockstep with each other making the whole experience very comfortable and efficient.
Always the same great experience
I have been going there for years. As far as I am concerned, they are the best.
My severe cataracts were removed and excellent artificial lens installed. My eyesight is excellent now, an easy 20/20, it seems like 20/15 !
great drs. great people great treatment
Great staff and Dr Taylor is outstanding. One jut needs to be patient with the process. Office said to allow 2 hours for full examination and I was out in 1 hour and 45 minutes. Very thorough in all phases of examination
Everyone at Shepherd Eye Center is very professional and kind. Dr Robert Taylor is the best, he is very easy going and he answers all your questions.
I have been going to Shepherd Eye Center for many years. I started out with so much faith and trust in Shepherd that I brought my Mom on board. Shepherd Eye Center provided my Mom with the utmost care and compassion up to the time she passed away. My Mom loved the staff so much. I always took my Mom to her appointments and I was treated very well and was so pleased with their care for my Mom. My visits are hard only because I miss my Mom but I'm truly thankful I still have Shepherd and their amazing staff. And.... I know my Mom is happy. One last thing. I'd like to give a shout out to Lisa Robinson whom I trust implicitly and value her so much as a part of your team! Thank you Shepherd!
Professional. Thorough eye exam. Great consultation on the exam results.
Called spoke to Ashley after a week of trying to get through I explained I needed to book a new appointment she was having a bad morning apparently and tried to start and argument I wasn’t going to have that so asked her to transfer me I was put on hold for 5 minutes some old hag named sally got on completely wasted my Time trying to start an argument for Ashley as well and then ended up hanging up called back she was like oh yes my manager wants to speak to you then she says that they can’t schedule An appointment and that I need to call their billing department doesn’t give me their number and then refuses to address the ladies attitude and hanging up the phone now two different times this morning and the scheduling manager doing the same thing. Obviously hanging up the phone after they are rude and make you repeat yourself numerous times to the point anyone would get frustrated naturally and also if you prevent them from trying to engage in being rude by asking for someone else they get upset that you try to be mature and not act like they do. This place has major internal issues. Literally unbelievable
I have been going here for years because they are highly qualified doctors and do very thorough eye exams. They even call and remind me it is time to make another appointment! Thank you, Shepherd Eye Center doctors and personnel!
Having been to other eye centers,I thought I knew what to expect, was I wrong! The friendly staff from the front desk to The techs and assistants,the doctors and check out. All were there to make sure I was comfortable. They were knowledgeable and answered all my question and put me and my husband at ease. Needing cataract surgery is scary enough. I have multiple issues going on and Dr.Taylor was wonderful and put me at ease. I highly recommend this center!
I saw Brian Gaster and was so pleased. He found my problem that three other eye doctors missed! I would recommend him with no reservations!
Staff pleasant, genuine and extremely efficient.....All aspects of my ongoing eyecare has been addressed in a proficient and professional manner....Very pleased.
Fast, friendly & professional service from the staff.
I had great results from my cataract surgery in two eyes. I had a followup visit that was done efficiently with all bases covered with refraction, glaucoma check, and retinal exam by Dr. Fant. Very favorable experience.
My first visit at Shepherd Eye Center December 12th. 2018 was the best. They take great care of your eyes, very professional treatment from everyone there and Doctor Carolyn is Awesome !!!
Customer service is great the doctors are very professional and explain everything to you
Everyone who helped me were very professional, knowledgeable and I was in and out in no time at all. I took a book and had no time to read.
Shepherd eye center is the best. I went to the one on Rampart. Dr Fant is my Dr and she checked my eyes and prescribed glasses which I bought right there and I got a call to come and pick them up in just 3 days. Thank you Dr Fant.
I had an excellent experience on my first visit.
Outstanding job. Very organized. Short waiting times to see technicians. Doctor very professional and provided additional information to help me.
Excellent service and modern facility. They don't make you wait which is very important.
Dr. Fant and her team always do a great job for me. They are prompt, courteous, and very professional. I have been going to Dr. Fant for many years now. She always looks out for my best interest.
Does NOT accept federal employee insurance (working people). Does accept Medicaid (non-working people). The people they do NOT accept have to support the people they do accept. Poor business model.
I give Shepherd eye center a rating of A+
I've been a patient of Dr. T. Reddy's for many years. She is so kind, gentle, and compassionate; as well as being professional, competent and extremely knowledgeable in her field. I've also been coming to this office for several years. I can't say that they are always on time, but it is a large practice. Things seem to run smoothly and all of the support staff are super nice and friendly.
Great Doctors, I finally found a doctor that can give me a correct prescription.
Everyone is very kind and efficient.
My experience was great everyone is very efficient and they keep things moving quickly and respectfully.
Very efficient an thorough!
For 20 years we have followed Dr. Fant all over Las Vegas, she is the best. Always a step ahead and always keeps us informed. My husband has developed high prressure in his eyes and she was right on it. The staff is so beautifully trained and no waiting, it is a pleasure to do business with such a well organized office. Thank you so much. R. Whelan
Everyone I dealt with, were very professional and courteous, very minimal wait time. The paperwork was even less than I expected. I would recommend Shepard Eye Center.
You have to visit so many different rooms to take different tests however the staff members are very professional and polite. A very special thank you to Dr Gaster.
Two doctors I saw there were wonderful, Dr. Cruvant and Dr. Theodosis. I had an absolutely awful, unprofessional and very frustrating experience with Dr. Eisenberg’s office. I was diagnosed with a pretty serious condition and instructed to get a laser appointment with Dr. Eisenberg right away. I called immediately and for several days (more than a week) with no return call. I finally escalated and asked to speak with someone in management and I finally heard from his assistant who rudely told me the next available appointment was in three months. I explained that I was instructed to get this procedure done urgently or risk losing my vision and Dr. Eisenberg’s assistant suddenly found an appointment in two weeks. She was delinquent and rude during a time when I really needed help getting the care I needed. I won’t be returning, I am hopeful I can find a place that cares enough about their patients to not let them wait with no return phone calls while they fear every light change may make them blind.
Been going here for over 20 years. I have yet to find anything to complain about. The Doctors are top notch, the staff friendly and helpful and the offices are modern and clean and upbeat.
Vary professional and friendly.
Dr. Taylor has been my doctor for years and he does a great job, ask for him
I am always pleased with every service provided at Shepherd Eye Center. I’ve been a patient for more than 20 years. No longer is the wait time once checked in an over-long process. It is an extremely organized Office. The Staff is always friendly and very competent!!! Dr. Reddy couldn’t be nicer and always explains everything very well....my husband and I LOVE him!!! We would never change to a different Eye Care facility!
My scheduled follow up appointment with Dr. Cruvant was very helpful and informational. Dr. Cruvant reviewed my tests and took the time to explain the results in a understandable dialogue to me. DR. Cruvant is very social and interested in know that I understand my results and proper health care for my eye sight. ...Raymond F Gill..03/07/17
This was my first visit to this branch of Shepard Eye. Considering the volume of patients, I was pleased with the efficiency of the staff, and the time spent with my doctor.
I have been seeing dr cruvant for 30 or 40 years. She is the best
From the initial check in clerks, to the doctors, everyone is so professional and friendly! Very clean facility...highly recommended!
I've been coming to this clinic for years. Never have a concern. Best staff, friendliest and very fast. Highly recommend
Dr. Hanson successfully did my lasik surgery years ago. It was the gift of sight. Dr Hanson is the first dr. Out of many that diagnosed my daughters pseudo tumor cerebri that saved her life. Next he is about to do my cataract surgery. I trust Dr Hanson’s expertise completely. My family owes him our devotion.
I used to have Dr Ruddy for several years but this year he had a conflict so I was scheduled with a new doctor who recently joined the clinic. I was very impressed with her care of me.
Very professional and courteous staff. The doctors are number one in my book! I realize wait times can be long but the wait is well worth it for great service provided!
how many days does ur glasses come
Great place from start to finish. Staff is wonderful, trained well and let me know what was going on at all times
It was very well planned, we did not have to wait at any steps to see the doctor. The personnel were very professional and also firendly. Dr Reddy found evidence that I would need further testing and I was scheduled very soon as I have a planned trip soon. I appreciated the scheduler working with me on that.
Wonderful professional treatment by outstanding physicians and staff
I love this place, I've never had a bad experience with them. Friendly staff and very helpful people up front.
Great service and it was fast and place is clean
The staff and doctors are professional, courteous and I always feel like I'm in good hands at Shepherd Eye!
Very nice and professional staff, and did not have to wait long.
Do not see Dr. Adam Rovit for Pediatric Optometry. He misdiagnosed my daughter's vision. Which we found out after filling his prescription, having my daughter cry about her eyes, getting a second opinion by a Pediatric Optometrist which was voted best in Las Vegas and found out that her vision is very different in her left eye from her right eye. Dr. Adam Rovit gave her the same prescription for both eyes. He didn't have the personality to deal with children. He also doesn't offer any information to his diagnosis. I had to ask questions. A good doctor knows its your child first time getting their eyes checked. And the parents first time. Information about his diagnosis is normal. which he didn't offer. Besides his awefullness his front desk staff will also judge you if your 1 year old has a tantrum in the waiting area. And they have a children's room which the front desk did not offer us. About 40 minutes later.... a nice staff member told us about this other room. But before that you just heard the front desk staff say "oh my god" loud enough for me to hear and i was not sitting in the closest waiting chair to her. The entire staff besides the one that offered me the childs room did not have the sort of professional cheer that you'd expect an office who sees very young children should have. Especially for their very first eye exam ever. do NOT go here for pediatric Optometry. Dr. Andrea Radtke was well worth the drive and once you visit her you will see what a true Pediatric Optometrist should be like. The Sheppard Eye center was the worst experience I've ever had.
I prefer early appointments. Paking is easier and doctors are less likely to be backed up. The people are good and everyone knows what they are doing. I've had a full medical checkup, in and out in about an hour.
I was able to make an appointment very quickly. They take not only my vision but my medical insurance. The doctor was very nice and professional.
I love Shepherd Eye Center - it is highly organized and the staff and physicians are extremely well trained.
First visit. Very impressed by the professionalism and friendliness of the staff. Was taken in before our scheduled appointment time since We arrived early. From the reception to the payment process very knowledgeable in what each person is responsible for. Also very accommodating in seeing both (my wife and I) as a team. Thank You!
The staff was courteous and efficient through all stages of my eye care experience. I couldn't have been more impressed. I highly recommend Shepherd Eye Center to anyone needing quality eye care.
Every staff member makes me feel important and that my concerns are important too! They are extremely professional! Love my eye doctors and my eye surgeon!! Had cataracts surgery and I can see so much better!! I go for annual check ups... for about 12 years now! Never been disappointed!
Very good service.
The entire staff is courteous and professional. I was extremely impressed by Dr. Hanson who was clearly focused on which options were truly the best for my situation.
I appreciate the competent and professional care I have received from Dr. Hansen and his staff. Ease of scheduling and being treated as a valued patient are expected and always delivered. I will continue to frequent these facilities for all of my eye care needs. An enthusiastic 5-star rating!
Very nice office,did not wait too long, employees were very helpful and nice.
Everyone was very professional and kind. helpful. I was very comfortable. What a wonderful team.
Very fast, friendly service. My latest visit was the third or fourth time I arrived early, and was actually seen early! That doesn't always happen with other medical offices.
Always available for emergencies. Friendly staff and doctors.
I have been going to Shepherd's for 35 years the best service in the state of Nevada, the best doctors eye doctors that is in the state of Nevada and their glasses Department few times more than anyone else in Nevada
Satisfied with service. Been going since 2011. Although, I haven't had any major surgery that I can vouch for. I would highly recommend.
Good experience I recommend them.
I had a very good experience at SEC. Two visits in the last two weeks. Very professional and thorough Docs. Identified the problem and are going to fix it. Laser surgery coming up soon.
Previously having many vision complications in the past, going to get my eyes checked has always been a scary thought. Shepherd Eye Center has been the only place that had the patience and care for me as a person rather than just another patient walking in their doors. They don't push you do get anything done unless it's absolutely necessary. This being said, I don't have such a strong fear of having my eyes checked because of the lovely staff I'm always surrounded by when I go to Shepherd Eye Center.
My experience was a complete and thorough professional presentation. No problems or complaints. I would reccomend them to friends.
Everyone is always wonderful at Shepherd. Dr. Ravi Reddy always takes time and answers all my questions.
The worst eye glasses I have ever received in 37 years (been wearing glasses since age 10). After copay, paid $400, the glasses are awful, can't wear them, and they don't care what your issue is, they just want their money!
Excellent Eye Center - I have already recommended them to my best friends.
Wait time has improved. Couteous and professional staff.
Friendly and professional staff. I felt very comfortable during my first visit.
Always professional and caring! I know I am in great hands!!
The staff is friendly and accommodating
Clean, comfortable environment. Professional atmosphere, friendly staff. The dr. was easy to talk to, she answered all of my questions and eased my mind of the concerns I had.
Great People and service from the time u walk in the door until u leave
Great place and Dr. Stewart is the best!!
Everyone was pleasant and professional. Dr. Eisenberg (Glaucoma specialist) explained his findings very well in a friendly informative way.
Great service, friendly staff.
Impressive staff and facility. Set my mind at rest. Thanks Dr. Gastner. Professional, competent and pleasant.
Entire staff And Doctor were very very courteous, Professional , understandable.and helpful in all respects
Our doctor and surgery were great but the billing department is a nightmare. We stopped by the checkout desk after every followup visit and paid our full balance after every visit. A few months later I get a call from a collection agency saying I owe more money. When I called the billing department at Shepherd's eye center she told me that there was a balance from the surgery plus 2 co-pays. Again, I was in there office multiple times the months following our surgery and the last visit I was told that we did not have a balance. The billing lady told me that they mailed us a statement (which we did not receive) and that they made 1 phone call, they could not have done anything else. You could have told us we had a balance while we were in the office, you could have made more than 1 phone call and you could have left a message when we missed your 1 phone call. Now I am paying collection fees on top of this mystery balance. All of this when they've already made thousands of dollars off of my 1 year old daughters surgery.
So Organized and So Professional and So Concerned!
1- minimal waiting time 2- courteous staff, very friendly and professional 3- great doctor 5 star overall
Great doctors and staff....
I love Sheperd Eye Center. They provide the most thurough eye exam that I have ever had and I have been wearing glasses since I was 8. They have a great system in place and the employees are very helpful. I have and will continue to recommend this location to my friends and family.
Shepherd’s Eye Center has great doctors and employees. They are professional and caring. It’s a great center.
Moved to Nevada and needed to find an eye doctor for my Gloucoma. I picked Sheperd Eye Center, and I am glad I did. They took me on time and were very friendly and professional. Highly recommended.
Great experience. Dr Taylor is so patient and informative. Takes his time to listen to all questions
Shepherd Eye Center is a very well managed business. Everyone does their job really well and their system is very organized. I woukd recommend Shepherd Eye Center to everyone who needs eye care.
Excellant services rendered!
Extremely friendly staff. Excellent knowledgable, caring doctors. The best exprience I ever had at an eye center ever! Thank You
Dr Reddy has been working with me for several years trying to make to best of my scarred eyes.. When the time was right she did my cataract surgery and then Dr Alder followed with an unbelievable procedure that removed most of the scar tissue on my cornea left over from an infection I had many years ago. Today I can drive without glasses and with glasses I have 20-20 vision for the first time in 15 years. I can't stop smiling. I had been to several Eye centers looking for answers. This one delivered!
Great experience
The staff at the facility was excellent from the check in to check out. All the individuals were friendly and extremely knowledgeable at what they were doing. My husband and I both felt valued as a client of the Eye Center. Dr. Fant was thorough and discussed issues that may need to be addressed. I am very pleased to have chosen Shepherd as my primary eye center.
Too blind to even read the right prescription for my eye exam. Made us order a ton of contacts and once we got them found out that they were not even the right prescription. I trusted them and their professional opinion and they let me down. When we wanted to call for help, they had too many automated machines and never got to speak with a real person
The office is well ran and efficient. Dr. Emily Fant is very detailed and willing to take time to answer my questions.
Love the staff and especially Dr. Reddy!
They don’t pick up the phone so I can schedule an appointment. Very annoying. Females should know when it’s ringing it needs answered instead they just ignore it.
Horrible first experience at this location. I scheduled my mother’s appointment for 2pm and by 3:20pm she had not been called. The staff was unprofessional, rude and unorganized. We walked out. Our time was wasted after driving for 30 minutes from across town. Just a horrible experience overall.
GREAT PLACE
Dr. Reddy diagnosed and treated me so very quickly. My experience with him at Shepherd Eye Center was top notch and I would highly recommend him.
Phone system is terrible. I don't want to know every new doctor but would like a direct line to optics to get a status on new glasses
went to wrong location, and they still saw me super f ast! loved the doctor.
The entire staff from front desk to technicians to the doctor to check out, professional, friendly, caring, all procedures were done in a timely manner, taking into consideration how busy they were on the day of my appt. I can't say enough good things about Dr. Crevasse (spelling is not correct, but close). You won't be disappointed.
We're new to Nevada. If this is good eye care here, then I'm ready to move. We felt like cattle being herded. We waited , then were called to pay. They tried to get us to pay for a refraction when we're almost blind and we don't wear glasses & they won't help. Why not ask people if they need an RX for glasses before you ask them to pay for the RX? Then we waited again 40 min past our appointment time. Finally got called but to my surprise, the tech only did a certain test(s). Then back to the waiting room. Again we were called and the tech only did a certain test. Back to the waiting room, finally called to see a Dr. (who was the most pleasant person we saw). Then we still wait again for more tests. The staff was impatient when we walked slowly each time we were called (because we have physical and vision limitations). Have already begun looking for a better place where we don't have to move and get up and down so many times and where staff seem to want to help you. To add to the bad experience, they referred us to a specialist but gave the specialist a bad phone number (their typo error not mine) so when the specialist called to confirm day and time and location, we didn't get the call. When we showed up today for the specialist appointment, we were told the location had changed but they couldn't reach us so had to reschedule. Rather than their TV commercials, this place should invest in better procedures and flow for a better patient experience and training to teach their staff true customer service and not just herding of cattle.
Terrible service provided by the receptionist.
Prompt service, friendly staff, optician spent a lot of time with me choosing the right frame, thx!
busy place but actually moves along really well.Doctors there are great.I have seen a few different ones there and they are all very professional.They are very easy to talk to.Everyone I have dealt with there are great.
All were very good and professional.Thanks to all.
As a patient for many years, I have always found Shepherd Eye to be a very professional operation with a knowledgeable, well trained and caring staff.
I just changed insurance so I needed a new doc for my glaucoma. Shepard Eye Center came highly recommended and I met with Dr Eisenberg. What a pleasure! He reviewed the testing with me and was very thorough with me. Renewed prescription. Professional staff and I felt I mattered.
Very professional and polite. Appointment was on time.
Very efficient well run office from the scheduling personnel to the check in, the eye exam, and the out prosessing staff. My appointment was on time and I was in and out in 30 minutes. Impressive.
Professional attitude professional office. Caring Doctor
Very efficient and professional. Very busy but handled well. 50th Anniversary I believe. Convenient locations. Website and Patient Portal work well.
Very busy place. Professional, friendly and fast.
The office staff is professional and so kind. And my Dr is the best
Having Thyroid Eye Disease is not a good thing but having Dr. Fant and Dr Rovit as my physicians is a godsend. They are kind and patient and will answer my questions to help me understand my medical situation. The staff members are very friendly and though hesitant to talk to me about my medical problem, they'll still talk to me about other things like foods, grandkids driving me nuts, etc. Believe me, you'll appreciate their friendliness. My family and I have been to other clinics where medical staff have displayed atrocious behavior which made us want to run! Thank God for my best doctors at Shepherd Eye Clinic!
I think that the Henderson office of Shepherd Eye Center is an excellent facility. The doctors are outstanding and the care is stellar. The reason that I did not give it a five star rating is the wait time. I had a 7:40 am appointment and I wasn't seen until 8:45 am. When, after 45 minutes, I questioned the very polite front desk person I was told that some of the technicians had been delayed in traffic. I understand this, but it would have been helpful if someone had offered an explanation earlier.
Comfortable office. Great friendly staff. Just a bit too much waiting at each station though.
great service and very helpful
I am very pleased with the professional service and the friendly, organized environment. Thank you for excellent service, service with a smile
We have been going to Sheppard Eye Center for 6 years and the doctors and staff are wonderful. Would highly recommend them.
Dr. Reddy and the sheperd staff are very knowleable and effiecient, have not experienced a more organized clinic, everyone is eager to answer questions and seem to know their area of expertise. When I leave I feel that I know I'm getting the best care for the long term ,very comfortable with that.
I had a pleasant experience here. The staff were helpful. Plan on a long visit just like any doctor's visit.
Employees are friendly. Doctor is competent. What I am unhappy about is the amount of time my Doctor spends with me always in a rush.
High quality. Great MDs and staff.
It is very obvious that your staff training is the best in the area. For the many years we have been patients we have received the very best care we could imagine. Dr. Miller is the best person who has taken care of my wife in all the years she has experienced glaucoma problems. To say that he goes the 'extra mile' would be just the beginning of our comments. He cares for his patients !
Wonderful care and such pleasant employees and surroundings.
Everyone has been very helpful and nice. Service is fast and under control.
Very courteous and professional staff. Great technicians. Dr. Theodosis was courteous, easy to talk with and very informative. I highly recommend this practice and this opthalmologist to all.
Every single person at Shepherd Eye Center was both personable and professional. I highly recommend them for all of your eye care needs. Dr. Gaster answered all of our questions and took the time to explain an upcoming procedure. Thanks Shepherd Eye Center!
Very professional. I love my opthamologist. And all of his assistants was absolutely professional
I have been going to Shepherd Eye Center for awhile now, the service there by the Dr's and other workers is always very professional and helpful. Sometimes you may have to wait, but they do take great care of you and your eyes.
My experience on all my visits for service have been outstanding. The staff has always been professional and helpful.
Received everything as per coverage no bait and switch. Very good and courteous service. Will definitely recommend.
Very unprofessional! At beginning they told me that my insurance does not covere my eye exam, and when my provider called them they said that they have problem with the system. Horible experience!
I was very happy with the care I received from the shepherd eye center. I am not happy that I was told I had to pay for the refraction,$36.00 when it is covered by my insurance. When I contacted the office about the issue I was told my money will be refunded after they get paid. My money will take about a month or more to be refunded to me.
Shepard Eye Center is very personal and friendly. Their technicians are all very professional and willing to explain any part of the eye exam that you may not understand. Dr.Tushina Reddy is an amazing Dr. and I would recommend her to everyone.
Shepherd Eye Center is one of the most, if not THE most professional & efficient medical in the whole of Henderson & Las Vegas valley. From the time you check in the receptionist are very cordial and friendly. You are called within 5 minutes to get your paper work done and confirmed. Then you don't have to wait more than 15 minutes for the nurse or technicians to call you for your test. Although you I had to go to three rooms for various tests, the technicians were extremely efficient & professional and were done in a very timely fashion. After which, I was sent to the final room to meet with Dr. Dan Eisenberg who as always was very professional, kind and checked both my eyes thoroughly. He is one of the best or THE best glaucoma specialist in our area and I have no reservations in recommending him to anyone who has problems with glaucoma. He operated on both my eyes and my vision is 20/20 and the pressures which were in the high 20's and even went up to the 30's are not 17 on both sides. He's always up to date with the latest treatment and is surely the best!
Extremely rude staff. Accepted my insurance even though it was out of network, informed me about it after the fact. Do not do the pupil dilation exam. I can't see as I used to before the test.
professional and fast on time service also very friendly
I have only had good positive experiences there. My husband and many of my friends are patients there also and we are all happy.