Very Rude and Misleading:
I had an eye exam in February; the first time I've ever had to get glasses. I asked about just getting contacts when I was there and was told by the Dr. that they would not do that until I had worn glasses for a while. Not knowing any better, I trusted the Dr. and got the (extremely overpriced) glasses from Lens Crafters which is the supplier he sent me to (assuredly due to the relationship this office has with that supplier). I ended up paying over $400 for a pair of glasses. I thought that was normal since I had never experienced this before.
Today I called back to get my prescription so I could order new glasses / contacts. The first time I called I left a message around 11 AM and did not call back because the voicemail stated they WOULD call back today. No one ever called back. A few minutes before 5 PM I called the main line back and spoke to a lady who pretended to to be nice while she advised me that they don't do exams for contacts, only eye glasses and that those are different exams - again, news to me. She said she could connect me to the correct department to get that prescription and I asked if it was the one I called earlier. She said it was and I told her that I called this morning but no one had called me back. She just said, well, they will eventually. (That's BS - call your customers back!) I told her I wasn't interested in leaving another unreturned voicemail on the same line and in fact, I wasn't impressed with their business practices up to this point anyway so I would just go somewhere else. She said "Fine" and hung up.
I would NEVER recommend this place. They were very unclear about what they were taking my money for - I thought I was going to get contacts with this same prescription and they sent me to a place they grossly overcharged for a pair of glasses. They take advantage of people that don't know any different and they are extremely rude (hang up on you) when you express your aggravation with how you've been swindled.