Reviews of Ophthalmology Consultants (Ophthalmologist)

John Muller

There is a disconnect between the front desk and the assistant who first saw me at a consultation before cataract surgery. The front desk insisted that I had to sign a form saying that I had to pay for any refractory services and she would not allow me to see the surgeon and assistant without signing the form. Note I just had refractive services 2 weeks prior. The surgeon's assistant started to perform refractive services so I asked 3 times about whether I will be charged for these refractive services. Three times the assistant politely said I would not be charged for these refractive services and put an X through the form I signed. This puts the patient in a difficult situation. I signed a form saying I would need to pay for refractive services under pressure from the front desk but the surgeon's assistant 3 times saying otherwise.

Lu Felix

The front desk were very polite. The technician that did the preliminary exam was very thorough and listened to my complaints attentively. The doctor was very personable and had great bed side manner. 10/10 would recommend to everyone!!!!

Kyle Wells

I had a eye appointment with Dr. Michelle Derheimer. All I can say is that the service from start to finish was perfect. They were polite, fast and very friendly. Dr. Derheimer was very knowledgeable about my condition and got me taken care of. The optometrist even did a follow up phone call to check on my eye, now that's customer service!! If your looking for a friendly, knowledgeable and quick experience, Dr Derheimer and her team is the answer!!

Phillip Magness

The doctor was fine but check-out was a disaster. Was going to complain directly to the office via their "patient portal" but the instructions in the email they sent require an "enrollment token given to you by the practice" which I did not receive. Perhaps the woman at checkout, Breanna, was supposed to give this to me. I don't know. What I do know is that she was rude and also failed to communicate answers to my questions in a professional manner. Here's the deal: I was checking out for my son as well as myself. She gave me just one prescription and said, "You're good." To which I asked about my prescription. Huffle-puffle I get that, only to discover it was a prescription for my vocational lenses, which I'm not replacing at this time. Fine, so I asked for my other prescription. After a non-verbal interval, I get that one, only to see that it had the same indications as my other prescription. So I asked for clarification. Rather than a professional conversation, she just marks out the indication on the second prescription and mumbled something about refraction. I asked for clarification, but received none, so I had to go back toward the exam rooms - which the staff certainly did not appreciate. But I wanted to be sure I was going to have the correct prescription filled. I think that is a reasonable expectation. I will follow through with my son's appointment at Dr. Sullivan's Des Peres office, but am not inclined to return to this location.

Jeff Burke

Call them with a pressing need they tell me I have to wait 2 months to get in to see the doctor then 5 weeks out they decide the doctor's going on vacation and I have to reschedule which is another 2 months that I can't wait they suck