Here you have the opinions of real people who consumed the products and services of Missouri Eye Institute (Ophthalmologist) in Missouri.
Right now this business gets a rating of 3.0 out of 5 and that rating has been calculated on 2 reviews.
As you can see it has an average rating is average, but it's only based on few reviews, so you will appreciate that the assessment is not too accurate.
As you know, we don't usually bother to put opinions when these are correct and we usually do it only if we've had a problem or issue...
This Ophthalmologist corresponds to the category of Eye care center.
Was a great experience, the staff are very caring,& they are very talented
Excellent facility. Excellent results!! Praise God, I can see clearly and distinctly now, no cataracts, no glasses!!!❤️
Great experience friendly professional staff I would recommend to everyone!!!!!!
Very clean, professional staff and Dr Lenci. Thanks!!
Very professional and very friendly staff. They explained everything so I could understand.
Nice people and good information
Professional, Courteous, and Thorough. I felt completely at ease. Dr. Osborn and the staff that were helping me were patient with me over my questions and answered me in terms I could understand. I am very pleased with The Missouri Eye Institute in Springfield, MO.
The staff wete really helpful and friendly. Highly recommed Dr. Jansen to friends and family.
Everyone made me feel comfortable and welcome from the very 1st appointment.
Miscommunication with office staff created negative experience. Most of staff extremely professional and helpful. The director was rude. Dr. Osborn left before 30 minute post procedure check. Dr. Carter did the post procedure check. The one week check up was with Dr. Carter but received a call from the office to change the time and the Doctor to Dr. Bureman. When I questioned why I was told "the doctors are interchangeable. Past experience with Dr. Jansen was a totally different experience. We will in the future limited our needs to Dr. Jansen as physicians are not interchangeable.
From the moment I walked into the office i was treated very well and received professional service from friendly helpful staff. They answered all my questions and made me feel I was cared about. I'd tell anyone to go there. The whole experience was awesome and I couldn't be more impressed!
Everyone was friendly and took time to explain each step of my surgery to remove cataracts. I’m very pleased with the results. The only negative was that I had to pay for the laser assist portion of my bill even though that was recommended by the doctor due to another eye disease I have; however, I was told beforehand exactly what my out-of-pocket expense would be.
I was referred to you by my optometrist I've had a very pleasant experience both surgeries went very well everyone involved has been kind, professional. I have recommended this facility. Im very satisfied with my experience.
The appointment was timely and professional. The results was as expected.
Can't say enough about their professional office from top to bottom Wayne R
We have been going to Missouri Eye Institute for several years now. Dr. Jansen and his staff and nurses are great. They are very kind, personable, and give you the full attention you deserve as a patient. Dewey and I would never think of going anywhere else.
Friendly professional staff. Dr. Called the evening after the surgery to make sure all was good. And I can see!
Missouri Eye Institute in Springfield does a thorough and efficient exam. Everyone is friendly and they take the time to ask and listen if you have any concerns. Dr. Francis Jansen is my doctor and I recommend him and the location in Springfield.
Very detailed in their examinations to ensure a good outcome with surgery. Staff is very informative and helpful.
This group is one of the most helpful, caring group I've ever been associated with over the years. Very accommodating to the patient's needs.
Doctors and staff at Missouri Eye were great. Vision is outstanding after cataract surgery. Easiest surgery I've ever had. Highly recommended.
Very rich people I guess Never return my call for appointment Don’t need new clients I guess
Staff is incredibly knowledgeable and professional, I felt very comfortable before and after surgery. I appreciated how the doctor made time for all of my questions along the way.
Would pick some place else to have your work done. Would not recommend. Had two small children to drop off at school would not do my wife's procedure I guess they were afraid I would not come back.
My experience with all the people at Missouri Eye Institute has always been very professional, knowledgeable and considerate. Such a great staff! I could not be more pleased and grateful that Missouri Eye has been there for me.
This was first time I went to Missouri Eye Institute and was very satisfied . Everyone was friendly and informative of the process. Dr. Lenci explained the indepth eye exam to me and advised not to hesitate to call if I had any future questions. I highly recommend them.
I felt that the staff was very polite, and professional. The equipment was as up to date as could be. And ANY and ALL questions were answered in a professional manner. I would recommend the Missouri Eye Institute of Springfield to anyone needed this type of service.
Everyone was very friendly and very professional. I would recommend.
Told to be back for post OP at a given time, was put in dialate room to sit for 40 minutes or more. Honestly I think I was forgotten. Really horrible experience for driver!
I had laser eye surgery on both eyes almost ten years ago now. Dr Jansen did a fantastic job and everyone was very professional. Doing great after 10 years!! Thanks!!!
I had the laser cataract surgery on my right eye. The process was efficient and relatively pain free. My other eye is scheduled for November and I look forward to having them both done.
First off, I am a service professional on a daily basis, I recognize excellent service when I see it and the following is one such instance I feel privileged to relay to anyone who reads reviews like I do. If you're on the fence about going here or a place just down the street, I can tell you these tremendous people at Missouri Eye Institute are better and know what they're doing. I had been to a place down the road for LASIK in 2009 and also about a year ago for what I thought was a stye in my upper eyelid. After my initial visit and 5-6 weeks of no improvement and phone calls to that office last year with just a keep doing what you're doing attitude, I decided to get a second opinion. That decision turned out to be the best one. As it turns out I had and have blepharitis not a stye. Dr. Osborn and his staff gave me procedures and tips to try to help it go away and prescribed an antibiotic. The aforementioned doctor's office had given me an eye ointment, the absolute wrong thing to try and dry out the blocked eyelash area oil ducts. Just recently I had another infection as the bacteria is incurable. I promptly made another eye appointment with Missouri Eye Institute and sure enough, the same superb, fantastic treatment I received before. The staff are first rate, kind, professional, knowledgeable, perform their duties at a very high level and are easy going. Nobody enjoys having something physically wrong with them, but feeling at ease and knowing that the professionals you see for any potential issues are incredible at what they do make things far better. I will continue to speak praises of Missouri Eye Institute, Sarah, Katherine, Mackenzie, Darlene and of course Dr. Daniel Osborn are part of the amazing group that cares for my eyes and make every visit amazing. Not often do people provide incredible service, but they do it, multiple times in my case. Thank you!
They are very informative and the staff is top notch! I've had a great experience with them my vision is now 20/20 after having lasik. The staff is very supportive through the entire process and the procedure was done wonderfully and professionally!
I had both cataracts removed and also astigmatism fixed in both eyes. I haven't seen this well since I was eight years old. It has totally changed my life. I would highly recommend this business.
Very professional and caring. Thank you for taking such good care of me.
Exceptionally good people. No trouble with my cataract surgery at all! All staff are very anxious to help.
I just loved Dr.Carter he was very caring and took a good amount of time talking with me about my eye problems, he explained more to me than anyone I have seen .His nurse was very kind and also talked to me about my concerns before the Dr. came in she was very helpful and kind .I appreciate all they did for me and all the time they took to help me with any concerns I had. Thank you to them both.
I was very impressed with Dr. Osborn and all the staff at Missouri Eye Institute.
Excellent service. Very profesional
Friendly, helpful staff who are very knowledgeable and ready to answer any questions you may have.
People are very friendly and have great customer service.
Everyone was very helpful, kind and professional. Well detailed on the procedure and the after care. I am very well please with my experience and the out come.
everyone very polite & easy to get along and knew their job well
I love this place! I had terrible eyesight until my optometrist recommended I see Dr. Osborn. Staff and doctor were great and very professional. Don't go anywhere else!
Everyone is nice and I really do tell everyone I see about the great results I have from my cataract surgery. I couldn’t be more pleased.
I had the best of care before and after my surgery .Everyone was very professional and caring of my needs. Thank you so much Ruth L Starchman
Dr.Jansen and his team provided me with excellent treatment. I am thankful for their expertise delivered with the highest level of professional care! After years of wearing contacts and/or glasses, I can see clearly! Thank you!
Excellent and personable medical team, very effective administrative staff. They've preserved my father's vision and provided sensible treatments for other eye conditions. Just be prepared for the long waiting room times. Also, it takes a while to get an appointment with the doctors because everybody wants to go to them.
Worst experience of my life! Incompetent staff and can't talk to any person that is in charge. I was told the administrator named Lori ? would be giving me a call to explain why and how they came up with the most ridiculous prices ever! I was referred to this place by a very good doctor. Apparently that doctor isn't aware of the mickey mouse ways this company operates. Never seen anything like it. Not sure where all the great reviews come from, these people must not have been in the same place I was.
excellent doctors and support staff, people come there from all over the US
Dr. Lenci is a gift to Springfield! (he recently moved here) He does some procedures that were previously not available in Springfield. He is kind, compassionate, caring, professional and has a sense of humor. The staff at MO Eye Institute are wonderful as well.
We arrived early for our 2pm appointment and wasn't called back to the appointment room until 3pm. Also waited approximately 15 minutes just to check in. To be fair, this is the first time there was a delay. Dr Carter was awesome, very patient, personable, & knowledgeable...showed sincere concern. Easy checkout, staff friendly.
Very friendly staff and helpful. Whole process was made easy!
Very happy with service, and a very helpful attitude.
Dr. Lenci and his entire staff are friendly, knowledgeable and professional instilling trust and confidence from the first appointment forward. I feel fortunate to have found such a great ophthalmologist and would highly recommend him to anyone. I was first referred by my optometrist for an in-depth glaucoma examination and cataract evaluation and am relieved to find that neither are imminent threats to my vision. Dr. Lenci will be monitoring progression and provide treatment when/if it becomes necessary. When I later contacted Dr. Lenci's office after experiencing an extended episode of "floaters" his staff asked several relevant questions, then arranged for me to see him right away. I have faith that my eyes are in very good hands.
Very professional, punctual, and a feeling of taking care of the issue.
Super friendly staff. Looking forward to being able to see again.
Everyone there were very professional and courteous johnna, Kelsey, Jamie,erw Er, Sherry and dr.jansen,, I hope my next visit be as pleasant
Great staff. Seriously overbooked. My appointment was at 3. I was taken back to a room at 350. I didn't see the doctor until 445. I was told I needed a driver. So my daughter left work early and I didn't need a driver after all. This place needs some time management and organizational skills.
pleasant experience (as Doctor visit goes), Everyone was polite and efficient. Care was excellent. Really appreciated Dr. Lenci. Would recommend this clinic and Dr. Lenci to anyone.!!!
Highly recommend. The service and care you receive is top notch.
I give Mo Eye Institute the highest praise possible! All of the staff is amazing! The experience has been great from every person I saw for my procedures!
I felt comfortable sure that I was getting the right care for my eyes
Great place, great staff, and all around wounderful experience!
What great experience always Dr. Osborne has been my Dr. Now 22 years and he and all the staff treat me like gold. so professional kind and caring I have a severe astigmatism and they have always been the best clean facilities always a top notch facility, I highly recommend. The best in the business.
The staff were all so friendly and kind from the receptionist who greeted me and throughout the testing and examination process. The Dr's were very thorough and informative. This is a very busy office and the staff were quite efficient at keeping me moving through the process but still making me feel at ease and not "herded" through. I would highly recommend the Missouri Eye Institute.
Dr. Lenci was exceptional at listening and addressing questions and concerns.
They ARE & HAVE ALWAYS BEEN an AMAZING Staff ! ONLY Reason I gave 4 instead of 5 Stars IS BECAUSE they were running behind & caused US to be running late...
Dr. lenci removed cataract from both of my eyes. Excellent results. He and his staff so very kind to me. Procedure explained to me, and staff by my side through surgery to make sure I was comfortable. Very satisfied with results and I would HIGHLY recommend Dr Lenci and Missouri Eye Institute.
Missouri Eye Institute made me feel so loved they took great care of me and my Surgery it was my first cataract surgery I felt like I was at the SPA everybody was friendly and helpful I will tell the World because the Staff the Doctor where Great!!!!!
Then entire process (with one exception) was truly excellent. The exception was the ONE-HOUR wait to see the doctor after the one hour of examinations by the technician. I’m always prepared to wait in a doctor’s office (the unexpected can always happen) but one hour seems extreme, and more time than a patient ought to have to give up. Once I saw the doctor he was wonderful, but that wait, especially since my eyes were highly dilated, and thus I could not focus on my phone to use it to while away the time, was pretty bad.
I had the most thourough exam I have ever had.
I had a great experience with everyone at Missouri Eye Institute. My lasik surgery went smooth and everyone was very nice and caring.
My wife has had three appointments here. Doctor Jansen did a good job, but the rest of the staff were totally incompetent. The wait was long in all three cases. In the first visit, the nurse putting in the IV didn't know how to do it. Then she waited an hour to make her next appointment (along with dozens of others) and was finally told the person who makes appoints was not there that day. Today, She had an appointment for a laser procedure following cataract surgery 2 years ago. She spent over 2 hours waiting and being tested by people who didn't know how to use the equipment. The laser procedure took 30 seconds. They need to hire an office manager and train the people. Doctor great. Staff terrible.
Sorry, I sure don't see the fascination with this place. Wait times are way too long and I couldn't get anyone to return my call and let me know what I would owe for my surgery. I have heard terrible things about the accounting people. Must be true. I cancelled my surgery due to non communication with this place.
experience gave me confidence in my care.
Very professional staff. Sarah checked me in and greeted me with a pleasant smile; a small customer service gesture that a long way. Jenny, my tech, was extremely personable and efficient. This is how i'm treated by everyone, every time I come here.
Polite staff, Dr Osborn took the time to explain what was going on with my eyes and then the staff took the time to make sure my address & referring doctor's address was correct so that a copy of the records could be sent. All without me having to ask and make sure.
Everyone seems awesome, though my surgeon doesn't seem to have much of a personality.
Jim Carey Had right eye cataract procedure on Dec 19, and left eye on Jan 16. Follow up appointment the day after for both procedures. Dr. Jansen performed both procedures. He's my future go to professional for related issues. Medical and support staff were courteous, polite and professional at all times. All staff were solicitous of any questions I may have had as well as explaining clearly each step of the process. Both procedures had check in at 7am, and I was ushered to my vehicle with driver waiting within 2 hours. Pre and aftercare clearly explained. Followup and removal of patch, initial exam etc., was pleasant, supportive and encouraging. I highly recommend the Missouri Eye Institute for you surgical eye procedures.
This is a first class operation. Very thorough and efficient. Never a long wait for your appointment. Highly recommended.
Had to wait about 1/2 hour for appt. But once I got call everything was great! Kind staff, Dr Jansen was great, and explained my issues so I understood!
I had a interesting surgery. I told them I had latex sensitive. They used latex tape and a spot the size of a quarter blister. Also I kept becoming aware of conversation threw the surgery. Like waken up several times during. Very weird. The facility is clean and the staff nice.
Every thing went extremely well . did not have to wait and everything was explained to me as they went. Very good experience!
People at the Springfield location are the nicest people and very helpful.
Very happy with the complicated procedures I have had done at MEI.
Such a great office and staff. Damen was hilarious to work with during my exam, and Marian in the scheduling office is just the sweetest woman ever. Went in for a LASIK consult and couldn't be happier with the environment. Looking forward to having Dr. Osborn take care of this procedure for me.
First impressions are important. Front desk reception tepid at best. I got a very , we don't see you as a person feeling.
I went in today for my pre-LASIK eye exam and felt extremely confident and comfortable from the very beginning. Damon completed my exams and was extremely optimistic and positive about my results. Dr. Osborn will be conducting my surgery, and had nothing but great things to say leading up to it. Everything ran smooth and efficiently, and got me excited for surgery. Marian was beyond helpful towards the end, ensuring that I am full prepared for both pre and post surgery coming up.
Beautiful facility, excellent and caring staff who obviously 'know their stuff.' Very clear directions re: future appointments, both written and verbal. I would definitely recommend MEI in general, and Dr. Osborne in particular.
I was apprehensive about having the cataract removed, but the staff helped to put me at ease and answered all of my questions. The procedure was quick and painless yesterday. I chose to have the toric lens to correct my astigmatism as well as my nearsightedness. Today, just 24 hours after the procedure, I can read the 20-20 line on the distance eye chart with that eye! I'm amazed and so excited! Thank you Dr. Osborn and Missouri Eye Institute!
Will recommend this place to everyone very pleasant staff
I really wanted to give 5 stars but I cant. My reason is because from the start I was given different prices and wasn't told that after surgery I would need to purchase eye drops that cost 212 and another for 40 plus another 212 in drop because I need a refill on the expensive one. I was a cash payer and thankful I had the cash and was able to pay. I do think that prices on the surgery should not change I was told 3800 then 3900 and at the end it was 4000 plus my expenses on the drops. Now the staff was pretty nice,surgery center was just amazingly beautiful!!!
Everything about my experience was great. Short wait times for appointments. Caring and informative staff. Surgery was a success and am recovering great.
All the staff at MEI were super kind and helpful. Everyone had a smile on their face and I didn’t leave without feeling confident I picked the right place for my eye surgery. I just had a FREE consultation appointment, but they didn’t treat me any different than a paying customer! Great people!
I had a great experience! Great doctors and staff. My vision after surgery is terrific. Thank you for restoring my vision to 20/20!
Very friendly staff. I can see so much better now.
I’m glad I chose Dr Lenci to do my procedure. From start to finish he was amazing. Took extra time to follow his gut and recheck my vision tests to ensure the best results possible. Less than 24 hours later I was already seeing better than I had in years even with contacts or glasses. No readers either, my up close vision is amazing and gets a little clearer each day as my eyes continue to heal. So happy I finally got it done and so grateful I had this done at Missouri Eye Institute by Dr Lenci!!
This was a wonderful experience. All questions answered by a professional and caring staff. Clear vision in a short period of time; so refreshing not to wait 6 weeks for an appointment. Thank you.
I would recommend Missouri Eye Institute to everyone . they are all fabulous , friendly , and professional . If you need to see someone about your eyes , call them , you won't be sorry !!
If you are having problems with glare, blurry vision, finding yourself turning up the lights, and spending money on new glasses that don’t correct your vision, make an appointment with Missouri Eye Institute. You do NOT need to be referred by an optometrist. I went for a cataract consultation and was treated with respect, given all material needed (including help with whether my Medicare would cover costs) to make an informed decision about how to treat my cataracts. No pressure. I chose surgery and the day after my surgery, the glare was gone, colors were brighter, and, most importantly, no more blurry vision! Still may need glasses—I don’t care. Missouri Eye Institute brightened my world!
I had lasik surgery done on both of my eyes here and the doctors and staff were amazing!
Ridiculous wait time. I think they forgot about my mom. We waited an hour after initially arriving. Meanwhile, 4-5 people who arrived well after us were taken back quickly. They told her to arrive 15 minutes before appointment time only to wait an hour. The front desk girl was very friendly and made more coffee when I went to get some and found it empty.
Great visit, great people, they are nothing but the best!!!
What a wonderful staff they were all so sweet and nice I had my left eye done today and my right on next month in so excited this comes from a woman who has been wearing glasses since I was 7 years old. Thank u Dr Myers. And staff u rock.
Great place to go. Marion is the best as well as Dr. Osborn and his assistant. Highly recommend this institute for for Lasik surgery
I highly recommend the Missouri Eye Institute , great people with caring friendly service . Phil Thomas
Excellent service, the staff was very helpful efficient and knew exactly what they were doing. Everything was coordinated without having to wait questions were answered and my my procedure went like clockwork.
Dr. Osborn did my LASIK surgery and I am seeing great! The surgery did not last long and I was completely comfortable. I am glad I decided to go ahead with LASIK and be glasses free!!!
I had been wearing contacts for over 10 years. The Lasik Surgery provided by Missouri Eye Institute brought me back to 20/20 vision! I believe the Lord Jesus Christ used this wonderful institute to bring about a miracle with my vision to which I am forever grateful. The whole process from the initial pre-opp to the 15 minute procedure to the post-opp appointments have all been conducted with great excellence and professionalism. Update: Since I posted the above review, my eyes have healed even more bringing my vision from 20/20 to 20/15! This is incredible!!
Great place. My Dr and all the other staff workers are simply wonderful and always cheerful and pleasant. I just love this place ! Highly recommended !!
Dr Meyer was great to work with. He was easy to communicate with and took time with me. His staff was so friendly, kind, and efficient. It was obvious they all work very well together as everything ran so smoothly. The surgery staff was equally as kind, making the experience very comfortable. My results from cataract surgery was excellent. I would recommend Dr Meyer and staff to anyone looking for dependable and delightful services.
Got my LASIKs done here, and they take great care of you each step of the way with a great bedside manner. Glad I chose them.
I suffered an eye injury leaving me blind in that eye nearly 40 years ago. After getting an object in my good eye and having a followup appt we discussed my eye injury and Dr. Jensen felt they might be able to do something for me. Dr. Carter completed my exam today and with all of the correction technology changes I did read the 20/20 vision line. Surgery it appears is an option as Dr. Jensen discussed. They are a God send to me and are amazing in their true care to their patients. Highly Highly recommend this office and their staff and doctors!
Excellent service and care. Dr. Jenson was professional and friendly. Did eye surgery.
Very happy with the care I received and with the results. Everyone is great to work with and very professional.
I was very nervous when I went in for my consultation for cataract surgery, but Dr. Jansen was wonderful and explained everything very well. Everyone was friendly and welcoming as well.
I went in for Lasik in 2015 and my eyes weren't quite up to par, so I got a touch up and my eyes are amazing! Not everyone has to go back for another, just FYI. I have eagle eyes and I'm done spending money on glasses and contacts every month! Great people too!