You have the opinions of people who know the services and products of Visionworks (Ophthalmologist) in Mississippi.
Right now this business has a rating of 4.9 stars out of 5 and the rating is based on 127 reviews.
You may have noticed that the average score it has is practically the best one, and it's founded on a very high number of opinions, so we can say that the valuation is quite faithful. If there are many people who bothered to value when they've done well, it works.
As you know, we don't usually stop to set opinions when these are good and we usually do it only if we have had a problem or issue...
This Ophthalmologist is included in the category of Eye care center.
I bought my first pair of glasses through you guys and Becky with the short hair was so welcoming and very helpful!!! definitely coming back.
After my cataract surgery I was referred here to get my glasses. Becky recommended non glare lenses due to the fact that i was even more sensitive to light and glare after my surgery. She also recommended sunglasses and I ended up buying both, but I only paid for 1 pair because I was able to get buy one get one free and then my Medicare paid even more on top of the one pair I paid for. I was very pleased with her service and taking the time to help me.
Kizzy was super helpful and guided me to the best deal for glasses I love!
I'm not a young person and I've been getting my eyes checked for years. You know, the same old stale environment, kind of quiet. This is the first time I have learned so much about my eyes. Dr. Lee and the staff at Visionworks are amazing and friendly. They make it easy to talk to them and they want you to be more educated about your eyes. I bought 3 pair of glasses!!! The experience alone was well worth it!!
This VisionWorks location is terrible. My wife had an eye exam there. A few days later, my wife had to call them to ask about the contact lenses she purchased. They said they had 3 of the 4 boxes she ordered. She went there to pick them up, they had none of her contact lenses. They couldn't find them. What a hassle and a terribly disorganized and unfriendly place.
great service from janie , keep up the good work , love yalls store
Awesome help from Janie and Becky
Make us wait an hour. They could not find us in their system, called Atena- still no help. We took our appointment week ago. Why couldn’t they do their before and inform us. And finally after an hour of wait, visionwork says we are out of network. So have to pay for it. Lost an hour of my time. Be little professional. Thank you.
After being treated so poorly the first and only time I went to Visionworks, leaving with neither insurance card (they lost it in the half hour I was there) or glasses ( they wouldn't sell me any), I found a new eye doctor a week later and got glasses at Lenscrafters. I do not understand why Visionworks keeps sending me texts telling me I need to schedule an appointment for my yearly exam, and more texts telling me my exam is overdue. I have texted them back and tried to optout of text messages. No luck. Just shows me again how lucky I was to find a different eye doctor as the staff at visionwoks are completely inept.
Nacy at reception at the optometrist was extremely friendly and handled everything very professionally and with a great attitude, the Dr was relaxing, usually I get nervous during exams but talked with me about college and got my mind off him being so close to my eyes, lol. Janie over at the actual vision works was so helpful in picking the right frame, a lot with other staff because I’m so indecisive. She seemed eager to help and had a fantastic attitude. My glasses were done so quick too!! 10/10 going back for next appointment!!
Friendly and helpful staff, very efficient!
Worst customer service. Rude rude rude. Many other glasses places in Tyler.
The man who attended to me was very polite, patient and knowledgable. After I was finished with my selection and he wrote it up and I paid, I stayed a while longer and looked around. It was then that I found a pair of frames of a different brand that I liked more. He was nice enough to measure me for bifocals on those, and allow me to change my order. Excellent experience all around.
This place was awesom. I was helped from the time I entered to when I left. We even needed out a bit. Great job
I needed new contacts and went to Visionworks. Ann was extremely helpful. Ordered my contacts, only took a week to get them.
No one interested in waiting on us. Only one other customer in the store. Not even greeted when we walked in.
Vison work game me two different size nose pads then was so very mean to me after I said it doesn't match.
This place is awesome. I have purchased 2 pair of glasses in the past year, both times Tara was my salesperson, and she couldn't have been more helpful. She was incredibly patient with me while I tried 50 different pairs of glasses the first time. Coincidentally, she helped me the next time I came in and she seemed to have bent over backwards to help me figure out my new and very confusing insurance policy. Thanks to her, I was able to get exactly what I wanted, all because she decided to take the time to go the extra mile to make sure I was 100% happy. More businesses need to learn from the exceptional customer care that Visionworks offer. This is and will always be the place I go to get my glasses and you best believe I recommend you go here if you need them too. Thank you Tara and thank you Visionworks!
I was able to schedule a 6pm eye exam! The doctor and staff were so friendly. They were knowledgeable about the products and my insurance plan. Transitioning my entire family to this location!
Very professional service. The staff works as a team and provides excellent care.
Great customer service and helpful second time around. But, one young lady in 2017 there never smiles and only talks if you ask her something. Shes in the wrong line of work will never haver her wait on me again, was surprised to find out she has been there six yrs., will just have to wait on another associate is free to talk.
Wonder staff, enjoyed my visit! 10/10 recommend
Extremely overpriced poor quality glasses. I had to take them back to the McDonough, Ga location twice before they got the left lens to fit the frame properly. I paid $200 for one pair and that was supposedly 55% off the regular price! They wanted $90-$110 for anti glare coating! I will NEVER purchase anything there again. I ordered 2 pairs from Zenni Optical online that included progressive lenses, anti scratch, and anti glare. I also had one pair tinted. Total price $ 72.80 for both pairs. I was so pleased with Zenni! They were made right the first time. I have decided to put the over priced Visionworks pair in a drawer for a spare and wear the Zennis which are far superior glasses. Think twice before spending money at Visionworks...
First time here, very attentive was not rushed to pick my glasses like other places. I found my new office for check ups and eye ware.
We live an hour away and typically drive here because our vision benefit is better, and we had wonderful service with David at the Charleston Town Center location! My whole family of 4 ordered glasses and he made it easy. We already had our frames picked out before he was done checking our insurance so it was a very speedy process. He was extremely friendly and knowledgeable, service with a smile. As a retail manager myself, it was nice to see. We have had questionable service in the past and almost went elsewhere but decided to give it another shot. Glad we did.
I arrived there today at about 5:05-10pm. There was a very nice lady who told me that someone would be with me in a moment. 15-minutes later that same lady apologized for the delay and said someone would be with me in a moment. By 6pm, I was still waiting and was becoming frustrated. My current glasses were purchased there and I had returned to buy a new set since my last experience had been A+. Several people came in after I did and were waiting to see someone - some of which took it upon themselves to take a seat in at the consultation desk(s) without being directed there. I left at 6:09pm very irritated that I had stood in there for an hour without ANYONE coming to me and asking what I needed or how they could help. I am 70-80% certain that someone (not the lady I referenced above) assisted another person who came in after me without ever acknowledging me. I should have left after 30-minutes and went elsewhere but, unfortunately, I wasted my time today and will not be using this location again even though I was VERY happy with them previously and a friend of mine had also used them, too. It appears that the name change was more than just a name change.
Great service, excellent staff and no wonder Ms. Bounds has previously received so many compliments. Her attention to detail was above and beyond! I will be back for sunglasses soon.
Great place- got a super cute pair of sunglasses from here. friendly staff .. very helpful and all around good experience !
I was in the store a couple weeks ago and the experience that I had was great. The lady that waited on me was very knowledgeable and very informative. Her name was Trisha my experience with her was great.
Janel, was amazing!!! She took ownership and helped me find a solution to my problem. Thanks so much for something you didn't have to do.
Trisha gave us an excellent experience and we will definitely return here for any of our eye care needs.
I had a glasses emergency. My sisters dog ate my glasses. They were my back up back up glasses. So i didnt have anything to turn to. I called and spoke with david burgess, one of the managers there. He was super sweet. I went in he helped me pick out a pair that were very flattering. He had the lenses and glasses ready for me to pick up in 20 minutes. Fastest i have ever recieved my glasses. I will deff be using them again.
The best part of Visionworks is Janie Bounds, the lady who assisted my husband with his glasses. We did appreciate the huge selection and the BOGO sale, but without a doubt, we will return due 100% to the service we received from Janie. She was so knowledgeable and helpful to us. It was evident to us that she loves her job and the people she serves. Service with a smile and the knowledge to help us with our selections.
Quick easy painless. They were nice enough to help shop with me to find the best pair to fit my face.
I have purchased many pairs of glasses at all three local locations of this chain over the past 8 or 9 years and have never been disappointed, but the Charleston store is my favorite by far. The manager is incredibly sweet and always super helpful and honest when helping me choose frames. They also always take the time to explain the latest and best options for lens treatments and upgrades, and the advantage to each. Their prices are also great and they accept a lot of insurances- I’ve had three different ones in the time I’ve been going there and they have accepted all of them. Their store hours are very convenient.
Janie took great care of us! My son had broken his glasses and she fixed them fast and was very friendly!
Thank you Visionworks! The staff here -especially Alex P - were so friendly and helpful that I am returning to get sunglasses too. Love all the designer glasses too.
Brittney got me started on the phone by helping me figure out what my insurance plans covered and making an appointment for me. Then when I arrived Alex was very pleasant and professional in getting me set for the exam. Brittney had done more leg work for me before I arrived, so all the details of my insurance coverage was printed out waiting for me. Dr. (Sorry - can't remember her name!) was very kind, patient and an excellent teacher during the eye exam. Then Brittney and Alex stepped up again with their enthusiastic service and guided me effectively through the process of choosing frames. This was no easy task, but they didn't flinch as they honed down my preferences and presented frames that I might like. Honestly, I used to buy my glasses ONLINE because the process of buying glasses was so treacherous. But I had not been to VisionWorks and I had not had Brittney and Alex to guide me through the process. Icing on the cake? ...my glasses here cost HALF as much as my online purchases!
Nice people nice doctors nice glasses
Janie Bounds was very patient and determined to provide me with all of the help I needed.
Had great service, very happy with my new glasses
My daughter and I both got glasses there before, the people there are really helpful. This time a lady named Janie helped us, she was really nice and explained everything. She even made sure that they are going make my glasses to my exact measurements, as this is very important. We also got there just in time for a buy one get one free sale, it saved us a ton of money too :)
I had my glasses fitted by a young woman named Bree, she was very helpful and suggested stylish frames. She was amazing! I'll definitely be coming back in the future.
We called and got new frames in the same day. Love this place and great staff!!!
I purchased my prescription glasses and sunglasses from this location and Donald was absolutely phenomenal! He was incredibly patient even as I took so much time trying to narrow down frames/styles and his recommendations were so helpful. I had such a great experience I brought my husband back to purchase new glasses there as well!
Made a recent trip to Visionworks and was assisted immediately by a representative named Kizzy! She was so helpful and wanted to get both my son and I the best deal on our lenses and frames! I highly recommend Kizzy and all her coworkers!
Great place very helpful took care of the issue with out any grief. Vision care this is the spot!
If you looking for a personal touch on getting you or your family glasses go by see Janie and the crew, they will sure help you.
Ms. Janie was wonderful today in assisting me in picking out my new glasses, she did a great job! Sammy
I was greeted by a very friendly representative who then brought me to a technician who was so kind and patient. She helped me find frames that I was comfortable with and gave me her opinion. Thank you
This has been the best experience that I've ever had picking out glasses. Kizzy was the most helpful and knowledgeable about everything. I'll never think of going anywhere else.
I've been wearing glasses since I was three so I've seen my share of people in the this industry and Janie is by far the best I've ever seen. She takes care to make sure that your selection suits you in both style and fit. She genuinely cares that you are happy and if not she'll take the time to figure out what that's gonna take. Product quality is also second to none. The glasses I've gotten from here have fit better and lasted WAY longer than from anywhere else. THIS IS THE ONLY PLACE I WILL GO TO BUY GLASSES!
Sales associate Tara K. did a really good job of explaining things and help
Wonderful staff. They go above and beyond helping me pick out eyewear.
Tara was very helpful in picking out my frames, and getting my info on my insurance. I was very pleased with her professionalism. I will be back as a future customer!!
I would recommend vision works to anyone! Janie was super helpful and help me pick out my perfect pair of glasses! I had to order my lenses and they came in less than a week!
Ann, the General Manager, helped me today. I was looking for a replacement frame for my glasses. The lenses were fine but I'd broken the earpiece. Miracle of miracles, they had my frame IN STOCK and Ann popped the lenses in and I was ready to go in less than 30 minutes! Ann was great to work with, took excellent care of me, and saved me $500! Thanks, Ann and thank you, Vision Works!
Bought a pair of glasses here last summer that I loved. The arm became loose this month and Doug was able to repair the bent hinge for me. The staff is always very helpful, I highly recommend a visit to West County Visionworks!
Rebecca went the extra mile on helping me find the right pair of glasses!! Definitely recommend the store!
My mom who is elderly and was treated more or less like a "burden", the word mom used. She doesn't remember the girl's name but did remember extremely short light hair. My mom felt so uncomfortable she simply walked out. Disgusting and shameful..
The service by the lady helping me was horrible. She knew I interested in the deal 2 for 49.99. When I would pick two pair of glasses the total always ended up between 300-500$. I work in sales and if there are hidden fees be up front and break it down so I can make an educated purchase. She was a woman who has worked there for many years and she has always been unpleasant. Never smiles. Even completely ignored me when someone she knew came in to talk about personal discussions. She continued to talk to her friends for 5 minutes while my 1 year old son was ready to leave. So rude.
Rebecca is the only person I will go to...she is the only one that can fit a pair of glasses!!! Keep rebecca !!!!
Exceptional service. Dr B and Samantha knocked it out of the park.
Always great service.
I needed glasses and contacts when I went to visionworks. The staff was so helpful and friendly and made for an amazing experience! I will use again and highly recommend to anyone!
Very good customer service from Donald and Tara!
Janie was super nice and very knowledgeable! Will definitely be coming back!!
Donald C. Is the best help ever!! Very easy and comfortable service!!
I have been going to Vision Works in the Town Center since they opened! I have always been treated with great respect. The people who work there have the best customer service skills of any eye place I have ever been too. I wasn’t for sure which glasses I wanted and the girl helped me and encouraged me to take my time on picking out the perfect glasses for me. I have been to many eye care centers or doctor office where the staff is too busy to help and just want to push me out the door. I highly recommended going to Vision Works you will not regret it.
I love vision works in the turtle creek mall because Mrs. Becky is a wonderful person I wish there was more like her, because she really does a great outstanding job when it comes down to her clients and making sure that everyone is taking good care of. Thanks za mrs. Becky I greatly appreciate it kindly. I will always do my business there
Customer service was amazing!! Trisha had me in and out in no time. 10/10 recommend.
My experience with Vision Works at this location has been very positive, I found the staff helpful and the doctor professional, knowledgeable and easy to work with. My husband and I have decided to stay with this practice.
Thank you Breana for your outstanding service. You were such a pleasure in picking out frames for me. Your customer service was above & beyond!
This is my first time going to Visionworks and will also be my last. I really wish I would have read their reviews before I went there, but my son had to have his glasses and I really didn't have the time to shop around. I usually go to Eyemart for my glasses and will from here on out. The only reason we didn't get his glasses at Eyemart was because they didn't have his lenses in stock. This is my son's first year wearing glasses full-time. I didn't think about transition lenses at the time because I wear contacts and have since I was 12, so it didn't dawn on me that he wouldn't be able to wear sunglasses this year. Today is two months to the day that I spent almost $400 in that store for glasses. The price of the frames were triple the price of the ones he wanted from Eyemart, but since they had the buy one, get one deal I went ahead and got them. On my way home from work I called them and over the phone they told me that it would be $90 to switch one pair of lenses to transition lenses so he would have at least one pair to wear that would cover the sunglasses part. I work in Charleston and live in St. Albans. I was on my way to St. Albans to pick up my kids when I called them. I then turned right back around and went all the way back to Charleston to drop the glasses off. When I got there they told me it would be over $300 to get just the lenses replaced in one pair of frames. They only have a 30 day customer satisfaction guarantee, so after that 30 days I guess they don't care if the customer is satisfied or not. Then she said that they don't have any deals on just lenses, only complete pairs of glasses, so she grabbed a pair of glasses to see what it would cost me to buy a whole pair of glasses with lenses too. Mind you, this would be the third pair of glasses I bought from them within two months with the same prescription. So it would be ridiculous to think that a 10 year old boy would need 3 pairs of glasses, but ok I will allow you to check. So she checks, all the while having an attitude with me like I did something wrong. So if I bought a third pair of glasses from them it would have been over $200. I am a single mom without eye care insurance, so I don't have a whole lot of money to start with, so I just said we will make due with what we have. I did call Eyemart by the way and there policy is that if you get the glasses done there you can just pay for an upgraded lense. If they had told me the price when I first called I never would have mentioned it to my 10 year old son in the first place. You should have seen the look on his face when I told him it just couldn't be done. Thank you Visionworks for disappointing my young son.
Thank you Janie for all your help!
Wonderful service today thanks David.
I was with Ms. Bounds, she was very nice and helpful and got my glasses prepared the same day I ordered them!
Manager assisted me personally, OD teck Alex was very helpful. Dr Mulder was very thorough. Great experience.
AWESOME customer service! I was assisted by Ms. Janie who was extremely pleasant, patient, and helpful. I highly recommend going to Vision Works in Hattiesburg for eyewear and I will definitely shop here again.
I had never been to Vision Works until this week. The first night I stopped by Doug waited on me and gave me his opinion on the eyeglasses I tried on. He was very patient and professional. I narrowed my choices to three pair. I was wearing down for the day so he said he would keep them for me until I came in the next day. When I returned the next day Doug was not there but Janel was. Janel helped me as I tried on more glasses and compared to the ones they put away. I finally chose a frame and was ready to go.. Both Doug and Janel were great. Normally you don’t get people who really want to help and are that patient. I highly recommend this place to anyone looking for eyeglasses. They had a great selection and they were great in helping me find the best pair for me. Kathy
Absolutely love this place! The ladies are so friendly. They helped me pick the perfect pair of glasses.
First time customer here and I am VERY impressed!! Not only with the quality of the glasses but I received the best customer service I've ever gotten!!! Breana was very attentive and kind! She helped me find exactly what I was looking for and fit them to my face perfectly!I will definitely be returning! I left feeling like a million bucks!!!
Great place to get glasses!
Charged $125 anti glare coating on my glasses without even telling me about it. Then when I asked why my lenses were so expensive they just told me that's how much they normally are. Checked my receipt and saw the anti glare coating on there, so I called them to get it fixed and none of the employees were interested in helping me fix it. Finally got in touch with the store manager and he set it straight for me. But all of the other employees showed extremely rude and apathetic customer service.
Very friendly. Clean doctor was very nice
I've gotten exams and glasses at two other places in town, and neither measured my PD correctly or gave me the proper prescription. I went to Vision Works both times and they rectified that. I highly recommend them!
Great service!!
Kim in the North Providence location was extremely helpful and patient in helping me with my frames. She took the time needed to make me feel confident in my selections.
Nice selection of Ray Ban. Very pleasant experience.
Great service! Walked in and within minutes was greeted & helped! Nice people & nicer glasses
Very friendly great service
Friendly service and great frames!
Mrs. Sherri is the best person to go to get your glasses or contacts, she always has a positive attitude and great sense of humor and always gets the job done right. #visionworksrocks #mrssherrithebest
Moving here from another state, Janie welcomed us and was glad to assist me in fixing my glasses!
Breana did an awesome job helping me find my glasses. She was very patient and kind. Great experience at a great store.
Janie and Tony are the best customer service employees I have had the pleasure to deal with. They went above and beyond to help me and my son when he broke his glasses this evening. We came in at 7pm and left at 8pm with a new pair of glasses. Janie and Tony were both concerned about him not having glasses until tomorrow and went out of their way to get his new pair ready this evening. A lot of businesses could take a lesson from this one!!!
Thanks to Alex P. for great service fixing my sunglasses.
Great customer service
Awesome service. Kizzy is so professional and patient. I appreciate her kind assistance.
Needed a pair of glasses ASAP. Kizzy was extremely helpful and quick. Got my prescription same day.
Great people great service great selection of glasses. Have bought here for years will continue to buy from them.
Kizzy was amazing. Really appreciate her help.
I love this place they very nice. And they tell the kids jokes and make u feel welcome.
Stephanie H. was extremely helpful in adjusting the frames so that they fit properly. Wonderful service and pleasant personality. Thanks!
Wonderful experience with miss kizzy Richardson that girl knows her stuff !!
Carrie helped me with my selection and then had my glasses made in less than an hour. She was very friendly and knowledgeable. I would definitely recommend this place and I would use them again. They have a great selection of glasses and their prices are very decent.
The associate Tara McKee Kinder was very friendly and helpful. Thanks so much 4 the help
Great customer service! Janie was very nice and helpful :)
The staff are very friendly. They helped me with my insurance questions and I got a great deal on a second pair of glasses as a backup pair
Really liked the store and the service provided when I purchased my glasses here. Rebecca did a great job with recommendations, talking me through the purchasing process, options, and follow-up appointments. I was really impressed with my visit in no small part due to her, and I will certainly be back the next time I need any glasses for my family or myself. As a side note, I thought the sheer variety and options for frames were excellent.
Visionworks has always been a tremendous help when I need new lenses and glasses. I honestly love going because everyone is extremely kind and friendly. Tony and Becky have always helped me in the past, and they are amazing as well as honest and helpful. 10/10 !!!
Janie Bounds was a great help through the whole process.
Very nice staff and a good selection of frames!
Janie Bounds was amazing she made me and my wife feel like family! We will be Visionworks customers as long as we are in Hattiesburg! My eye exam was smooth and my eye Doctor made me feel very comfortable with the whole process! Thank you!
Highly recommend ! Unintentionally walked in and was greeted by Janel- tried on several pair and she was very helpful in picking out a frame and very encouraging on thinking my prescription would work.
Excellent help finding frames!!
Janie did an excellent job. Vary professional courtesy and took time to go over and explain everything where i could understand and answered all my questions.
Everyone was extremely nice. The doctor did a great job working with my daughter during her exam. Prices were great for my daughter's new glasses.
Kizzy and Melissa were wonderful and very helpful in helping me pick out frames and lenses. I love the high quality lens, transitions and non glare!!!
Awesome customer service! Goes out of their way to help you. We live an hour away so Janie had our glasses ready for us the same day! Definitely will use again.
Janie was great help!
Great Experience!! This was my first time getting an eye exam so I was a little apprehensive but it was all worth it. Everything was done in a timely manner. Great professionals at Visionworks. Also, great deals on purchasing glasses as well! I would recommend.
The staff at NP location was professional and courteous radius to needs. I highly recommend Visionworks to residents in NP.
2nd time using this location and I will be back. Very insightful staff and great selection. Trisha went the extra mile to ensure I got what I wanted and needed.
Fantastic service. I came in because a lens fell out of my glasses when I was here for my neice's basketball games. They put the lense back with a new screw for free. David was very helpful and I will recommend this store to my friends!
They are not any better with contacts. I had to go back a dozen times. They couldn't seem to get it right. Next time, I'll go somewhere else!
Great experience with Visionworks! I switched to them after many years with Clarkson Eyecare, who did an adequate job with my eyes, but their billing department just about drove me crazy! Nonetheless, the people at Visionworks are real professionals, and they go above and beyond to make sure they take good care of their customers. Thank you so much for the great experience. I will definitely be back.
I love coming to see Becky every time I visit Visionworks! She always takes great care of me and my family!
Great service and very helpful and fast
I had a wonderful experience at Vision Works. Becky Tyree is the Manager an a long time Best Friend of mine. She has been such a Blessings for my eye sight.. The employee 5hat assisted me in tHe store was ms Janie.. she was so polite an Very Very helpful.. I will definitely be getting my Glasses an Contacts here from now on..Better prices an Great people..
I met one of the absolutely most amazing people in the whole wide world, she was outstanding, Ms.Janie she have this way to make you feel comfortable in choosing the right glasses that suit who you are, i always had that problem just couldn't figure it out, i got home and my family would tell me i looked like Steve Erkle, but until i met Ms.Janie she helped me solved that problem in helping me choose the right fit, right color,i truly appreciate this place there all kind and very helpful, thanks Vision Works for making shopping there a pleasure.
Had a great experience here! Janie was very nice and honest about everything. She made sure I got exactly what I needed for the best price!
Excellent care and support from the workers! I had a amazing experience being taken care of by Janie bounds! Great attitude and helped me a lot!
I have brought my grandson to visionwors several times and the services haven been great.
Stephanie was great when looking for my new pair of glasses thanks so much
Just got the most amazing Ray-Ban and Guess glasses there and was shocked at the deal that came with them! Definitely will be shopping there again. My service from my sales associate was fantastic as well.
I went in for lenses for sunglasses Becky took the time to give me an estimate while servicing two others customers. Great multi tasking!!! I told her I would return the next day before work to purchase my lenses. The next morning I returned back Becky immediately recognized me took care of me and had me on my way to work. Thanks Becky!! Will definitely return!!!
The staff is very professional and fast. Dr. Mulder is very insightful and caring and has found perfect prescriptions for me. At the last minute, the manager, Janel was able to switch my appointment through their large range of hours (even on the day before Thanksgiving!). The glasses selection is very large and I was able to fit a great pair of glasses no problem (and I'm picky!). I'm glad to have found a great and dependable eye doctor!
The staff is Not very friendly at the front counter and they're not very helpful when you ask me questions if they answer the phone I wouldn't recommend Visionworks to anybody
The store staff was great. Janie helped me find frames that worked so nicely! I saved a bundle with them also. Highly recommend this store.
This was our first visit to Visionworks and I am thoroughly impressed. We were greeted enthusiastically upon entering and helped right away. My daughter has a unique and challenging prescription but Jim was very knowledgeable and guided us through the process. I felt confident that we were in good hands. We will definitely be coming to Visionworks for our eyeglasses now.
Tara was amazing! Excellent customer service and saved us a bunch of money!
The worker, Bre W, was seriously THE BEST. My boyfriend found the perfect glasses because of her help. 10/10!
Ms. Becky was so helpful I came in to get some frames replace she took her time to help me find the frames and she was helpful and kind thank you so much Ms.Beck
The staffs are really nice and helpful.
The staff was incredible!! Rebecca And Carrie were very accommodating, patient and helpful in choosing the right glasses and sunglasses for me! I highly recommend them for all your optical needs! Thanks again, George
I absolutely love it, the workers are just beyond sweet and comical
Great Place! I have always had a good experience here, I have been using them for years. I will definitely continue using them, and would recommend them. Service is always great.
My favorite place to get glasses. Any time I have problems with my glasses I come here & they fix them right up! Great customer service!
Loved the store... a lot to choose from and great prices!! Samantha was awesome and such a great help!!
Great store and awesome staff!! My daughter was nervous about getting glasses for the first time but Trisha was exceptional allowing my daughter to take her time picking out frames n not make us feel rushed to get us out of store!! I will make sure next time to ask for her! !
Paid out of pocket for an eye exam and contact lens RX. Had to go back a second time (never had to do that for contact lenses before) and ended up getting mailed an incomplete contact lens RX. I hate having my time wasted. I will not be going back.
Great frame selection, glasses ready on time and they are PERFECT
Staff was very helpful and friendly and i had an overall good experience
I have been going to Visionworks in North Providence for years! Everyone is so courteous, friendly and helpful, they go that extra step to make sure you are satisfied. Can't thank Shaunna enough for all her help today!!
Jessica helped me pick my glasses and helped me find the right fit and broke down the pricing for me, will definitely be going back!
This was my first experience at a glasses store and I must say that Trisha made sure I found the perfect pair of glasses for me! She was very polite and did everything she could to make sure I was a satisfied customer which I am very thankful for. Would definitely recommend this store!
Absolutely loved going to Visionworks! Janie was so helpful and answered our questions. She also gave us very helpful information.
Love the service! Becky and Trisha are excellent! The glasses were done super fast!!!!
We've been patients here for years. Cathy and Jimmy treat us like family making sure we choose just the right frames and make sure we are comfortable. Dr. Sherri Blennerhassett is the best at what she does, caring and a sweet doctor who cares about each patient. 5 stars is not enough for these people. They are the best!
I was working with Donald so nice until....on Sunday the 26th my fiance broke his glasses so we had to get new ones(he has really bad eye sight so we needed to go that same day) well we went in and he was so nice helped us with everything said he would put them in that same day and rush them because like I said my fiance cant see and he told us 7 days they should be done. Well today is the 30th so we decided we would call to just see how they were doing because like I said he cant see at all....well we ask him how they are coming along and he said well they will be done on the 9th(that would be 2 weeks!! )When he told us 7 days! Then he said no I said 10 days...well 10 days would be the 4th!! My fiance cant miss any more than the 4th. THATS NOT THE WORST PART! We told him well my fiance cant see and hes going to get fired because he cant work like that if it's till the 9th...this man said to us well I cant wave a damn wand and make it appear! (Who the hell says something like that) well we said theres no reason to be rude we were just asking and he said you started it. He is so nasty and rude after he got our money he acted like that! I'm so not going to him again!! We are calling on him in the morning because that was so unprofessional and childish the way he acted!!
Was able to walk in. We had our eyes checked within 20-30 minutes, had our glasses picked about 40-60 minutes after arriving. I highly recommend. I had quite a few picks I liked couldn't make my mind up, and Tara helped me a lot and kept it real. She's the real mvp. She was extremely nice, and because of everyone being so friendly I will be back. I will be telling people about this.
Great place to get glasses and friendly service, the sales person Janie Bounds was very helpful and really friendly, because of Janie Bounds I will be send everyone I know to that store , thanks for the help
I work across the highway at Lowe’s, so it’s very convenient for me to drop in. However, once I was there, I received service that I would drive miles for. Amber was fantastic, honestly they all are, and when I needed help with a repair they were right on it. Helping select a new pair was a breeze too. Thank you folks for a job well done!
I brought my glass in December of 2017. Donald was a great help with the order. Melissa is always very nice and helpful. There is great staff and would recommend them to everyone. I have no problems with my glasses and plan to be back in the future.
Becky the general manager was a great help and helped me pick out new frames and sunglasses and the best lenses. Janie stayed over the time she was supposed to go home to make my glasses for me. Great service, much appreciated!
Great place to get your glasses , go see Janie she is amazing
Janie did a wonderful job helping us.
Very helpful. Great deal on glasses and even helped to keep my purchase under my set budget. Definitely would recommend.
Good service Kizzy helped me
VisionWorks in Tyler, TX is the absolute best place for contact lenses and/or eyewear. They are easy to find located at 701 W. S. W. Loop 323. I drove in from Palestine the first time I visited & had no problems locating them. It ended up being more than worth the trip. Everyone is greeted promptly upon entering with a sincere smile & if they’re with someone a very friendly “we’ll be right with you”! We had the pleasure of having LaSandra assist my husband & I. I am extremely satisfied with how we were treated. I want to thank the VisionWorks Company with a special message for Ms. LaSandra: Many, Many
The staff were very helpful, and carefully explained all my options, and how I could save the most money with my purchase. All in all, I was very satisfied.
Truly outstanding from scheduling, lenses and frames selection, to pick up. Dr. Blennerhassett’s eye exam was extremely thorough, latest technology. Samantha helped select great frames, explain lense options, was so helpful.
Great experience besides I arrived at my scheduled time and they were running late :-/
Most excellent service....great job
I really enjoyed my experience at visionworks! Janie was such an amazing help!!
Kizzy the third key rep who helped me with my glasses was wonderful, kind, knowledgeable which is very important to me. I would recommend her to receive a salary increase.
Wonderful experience! Fixed noses pieces. Very friendly. Would recommend to a friend.
Absolutely recommend! The customer service was outstanding and helped me choose the perfect frame and fit for my glasses. One of the employees specifically, Alex P, was a great deal of help. Very knowledgeable in his field and would recommened a visit if you are in need of glasses.
This place is awesome! Great quality glasses for amazing prices. More affordable and better deals than any of the local competitors that I compared prices and quality with. The customer service was out of this world! They've got some really great people working there. Stephanie helped me with choosing my frames, which is not a simple task because I am so indecisive. Tara was awesome and helped with the fitting for both sets that I purchased, she also help with adjusting my current glasses so I could still use them for a spare, if ever necessary. I had a few extra question about my glasses that James was able to easily answer for me, very kind and knowledgeable guy. I was more than impressed with the service that I received at this location, as well as with the quality of the purchases I made. I am confident that I will be returning to this location for future eyewear purchases.
Crazy good service!
My daughter got her first pair of glasses yesterday. Donald was extremely helpful, professional and patient. She tried on at least 20 pairs and he was never aggravated with her. He was very knowledgeable on the glasses and proper fit. As well as insurance. I will definitely use Visionworks again and recommend to anyone. Thank you!
Excellent service and very helpful staff. Very pleased with the turnaround time on my order.
Thank you Janie and Becky for doing and awesome job helping me find some frames for my broken glasses! You guys was great and did an awesome job. Jessica and Vic
I took my mom in for glasses. Ms. Janie Bounds assisted us and was excellent! Knowledgeable, caring and patience. Ms. Bounds knows her products and offers excellent customer service. Hands down the best customer service experience I’ve had in a long, long time. Highly recommend!
Kizzy is the best worker they have thwre she takes pride in her job. She is very professional. Her attitude is always nise and ahe finds the best pruce thats fits your budget!
Janie and the vision work crew are so helpful! Very friendly staff and knowledgeable.The staff in Hattiesburg are all eager to engage with you and they show that they care about their customers. 5/5
Great experience! I went in on a Wednesday night. Picked out my glasses from a large variety of options. The women helping me was very knowledgeable and processed my insurance easily. After going over options I was able to quickly finish the transaction. I picked up my glasses the next day as the lenses I chose were in stock. When I picked up my new glasses I also brought in my sunglasses that were also missing a plastic nose bridge piece. The gentleman behind the counter took them into the back and came back in minutes with new plastic bridge pieces and gave them a tighten too and said I was all set. Great experience and will definitely be back again. A+ for customer service!
Awesome place, great selection of frames especially since I have to where children’s frames. Great staff that listens to your needs and finding you the best fit for your budget.
The staff at the West County Center Visionworks saved my big day. When my last pair of contacts (with very high astigmatism and long order period, since they need to be custom) ripped just weeks before my wedding, they worked their hardest to find a brand that would deliver a pair within a short time frame. They even communicated with the contact manufacturing company on my behalf! The Visionworks staff went above and beyond, reassuring me with status updates on the contacts and sending me off with a comfortable pair - no glasses or glare in my photos! I will definitely be back!
Great experience! Kim was really helpful in finding me the right pair of glasses. She really knew the stock and was able to bring me several pairs to try on that worked for my face shape and eye/hair color.
Meticulous service provided by Janie when I went in for my second prescription for glasses and sunglasses. Excellent experience and savings with AARP discount.
Extremely fast service and great selection.
Dr. Biennerhasset is very professional and insures she gets your prescription just right. I can see so well with my new eyeglasses and sunglasses! In addition, the staff at this location are very knowledgeable about your insurance plan, and the options, that can optimize your vision. They also have a vast array of eyewear available. I’m very pleased with this location. I highly recommend it.
I have been too many place but this one is the best. The glasses frame is low price with high-quality. I really appreciate you especially the eye doctor I will see you next year for sure
Glasses lasted a long time with no problems except replacement of nose pieces. Kizzy very nice and knowledgeable sales person.
Worked with Samantha. She was incredible. Patient and very knowledgable. Highly recommend.
Great place to purchase glasses! I got all 3 pairs from here!
Great customer service Janie took excellent care of me. Will keep buying glasses from her and vision works. Lots of frames to choose from.
Becky was an excellent consultant and helped me make a good decision in selecting the lense.
Kizzy was very positive and professional her service was impeccable she went above and beyond her job to guarantee my expectations were met totally and completely!!!
Great service and they helped me find the perfect frames!
I’ve gotten 7 or 8 pairs of glasses from this VisionWorks over the past 12 years. Never had a bad experience. Staff always helped to make sure I got frames that fit well and I’ve never had a problem with seeing out of my glasses when I got them. Definitely recommended.
Superior customer service! Ms Janie Bounds is the best! Knowledgeable, experienced, and really cares about treating her customers right!
Ms Janie bounds is the best that they have she's really knows her job and she does it well I well be back for more service
Bought the best eyeglasses I have ever owned from this Visionworks.
I have been buying my glasses from Visionworks at the Charleston Town Center. Love my glasses as love the staff!
I had an amazing experience at this location and I was nervous because I haven't seen an eye doctor for three years. Janel was so sweet and helped me find a great pair of glasses and sunglasses (that I wasn't intending to get but they were a great deal). The doctor was sweet and took her time to make sure she got the right prescription. I will definitely be recommending them to anyone I know needs a check up.
I just came out of Vision works at the Charleston Town Center Mall. Wonder place to purchase eyeglasses. John was beyond helpful and extremely courteous. He made my shopping experience wonderful. I had been dreading getting new glasses. I wish I had gone there sooner. I am now a vision works customer for ever! Thank you!
Love them ❤️
Good service kizzy help me
Staff is wonderful !
Husband eye glasses was ordered 08/17/18, was told they would be ready in 10 days. Called 2x and was told they weren't in. Called today 09/08/18 was told they weren't in, after much discussion with worker it was found out that the first name of customer they had as last name, so when we would give our name it would show up that the glasses were not in. Not pleased with this business.
Thank God Janie
The customer service in this store is excellent. Janie is very knowledgeable and makes sure you get what you are looking for.
The staff at the West County is amazing and super friendly! They will help you with any of your eye care needs! Go see them!!!
Good service fast and efficient staff.
Excellent customer service from janie bounds. She has assisted me in selecting 3 pairs of glasses.
The staff worked very hard to help me. Janie Bounds, in my opinion, went beyond the call of duty in calling my insurance company on my behalf to help me with a situation that I had. She got the job done.
Been coming here for a long time for my son; great service and great prices!
All of the employees are always so helpful in helping me pick out my glasses. I can leave knowing that I have the best and look my best in my new glasses!
After searching ALL of the other eyeglasses places, I finally found the frames that pleased me at Visionworks. I was so glad the search was over. I had no problem with the service or attitudes. I walked in and asked for circular frames. That style was handed to me almost immediately. I picked my second pair. I placed my order and walked out a happy customer. The price was reasonable. I didn't mind waiting for a week and a half to get my glasses. Only problem is that I will be returning to get my sunglasses darkened a little. Not a big deal. I am a happy customer.
Well the day they are open till 9 but the doctor leaves way before then so when I came in after loosing a contact at 6:30 they couldn’t do anything so what’s the point of saying your open when you can’t do anything.
I have been using Vision Works for a long time now. Janie is the person I always try and see. She gives me a "good" fit with my lenses - I've never had a better fit. She's dedicated, she's super cordial, and she's very knowledgeable in all aspects of her job. Oh, yes, and she's extremely patient as I take the extra time to pick out the perfect frame! I can't imagine going anywhere else. Janie, thank you!
(If you’re into anime and waiting in the store for anything then talk to Richard — awesome guy, does computer science, a true friend) Everyone was so helpful and patient! I ordered glasses and then went in later that day to get the frames on the order changed and they were really nice about it, made no fuss and it was super easy. Plus glasses are guaranteed by 10 business days after ordering them, which is low key ? like ? amazing??? When I’ve ordered progressives before they took 3 to 6 weeks to arrive. So excited to come back in and pick up my new glasses... thank you!
Wonderful service, from greeting me, to exam to choosing my frames which is a chore but they made it pleasant
Came and visited visionworks moma Janie was very very excellent with her services and I am a very satisfied customer. Loved her service. All thumbs up.
Lizzy was a great sakes person that helped us with our glasses
Outstanding staff, Ann & Sherri are absolutely a asset to vision works , My wife and I couldn't be happier with the service we received from these ladies . Very knowledgeable, helpful, Great attitudes as well as making the experience fun. This is the second time we have dealt with them, and they are real professionals. Thank you both so much.
took great care of me and i believe i finally will get my proper prescription glasses.
Kizzy helped with adjustments on glasses. She was great! Thanks a million!
Went in today on my lunch break to see if they had another pair of frames that would fit my lenses. I had just gotten an eye exam a few months ago but just use my old frames because I love them, well my 1 year olds big head broke my glasses and I had super glued them back together... I know, crazy right?! Any who, I walked in and Sherri and Ann both greeted me and I explained to them what had happened so while Ann was popping lenses in and out of frames in the store to try to find a fit Sherri was looking up the ID number on my broken frames and low and behold they had the same frames in the store! I was able to buy the new one and pop my lenses in them!! Left a very happy customer!!
Tara is great. She was very informative, and went way above normal to be kind and accommodating. I definitely plan on going back for my next pair of glasses. Thank you.
Was there a few days ago for new glasses. Janie greeted us and made sure we felt like VIP customers. We have used that store for appr. 13 years and have always received great service.
I had a positive experience at this office. I arrived to my appointment early and was greeted immediately and all staff were friendly. Dr. B was pleasant and knowledgeable as well. I let good about the entire experience and will be going back to this office and seeing Dr. B as my optometrist for all future needs. I would recommend this location to anyone who is looking for an optometrist.
Great place and great service. Tara was very helpful and very informative . I highly recommend going there for your glasses/contact needs. If you can get service from Tara you won't be disappointed.
Awesome customer service and my glasses were made perfect. Will definitely come ba k
Came by and needed a quick repair and Trisha helped us out. I’d definitely recommend coming by and seeing Trisha.
Great service!!! Great people!!
First, I went with my Son the day before the school started. The attending and service was excellent. The doctor were there and right away did an eye exam After, we choose the frames and 5 days later my Son had is brand new glasses. For this reason, based on the excellent attending and their efficiency, I took my wife there yesterday with her prescription. Again, the service and attending, was excellent. My wife got a very good impression about everything. Now, we just need to wait for the time to go back there to pick up her glasses. I recommend anyone to go to Visionworks.
Great glasses great service
Walked right in and got three pairs of glasses tightened and cleaned—friendly staff and great selection!
Was awesome! Miss Janie was Very professional and helped me with repairing my frames!
This girl Trisha was such an amazing person she fulfilled my needs, she got me the perfect pair of glasses that I’m very thankful for, she is by far the best employee this company has had
Very poor customer service today!!!!!!! I came in to buy a pair of glasses I was told to sit with Cathy .C. she watched me sit at her desk. she got up and went to do something when she came back knowing that I was already sitting at her desk for 5 mins.... ready to buy a pair of glasses she went and looked at an employee in front of me knowing i was at her desk and told them I'm going to lunch leaving me there with out saying anything to me. So I waited 45 minutes and she was still at lunch so i got fed up of waiting!!!!!!! And i left Shes rude!! And always has a attitude
Professional and courteous. This is my first experience with with Vision Works of Hattiesburg and I am very impressed. The whole process has been pleasant from the start. Thank you for the experience.
Rebecca was friendly and very knowledgeable. Explained everything where I could understand.Thankyou for the great service.
Bought my glasses there. Very happy with the purchase. Go see Carrie there!
I bought sunglasses at this location. The selection was great, and the staff really helped me choose a lens that both looked good and was what I needed. Highly recommended.
Great experience. Everyone was very helpful. Thanks for the great glasses!
The sales associates were extremely helpful and the glasses were priced reasonably! Overall a great experience.
Thank you Amber for your help in choosing our new eyeglasses!
Very good customer service and extremely helpful. it was easy and inexpensive to order my contacts. recommend highly!
Great experience! I felt taken care of from beginning to end - helpful suggestions while searching for the frames that screamed me, friendly pre-screening tests, the eye doctor was thorough and kind, and finally, my perfect glasses!!! Thanks Brittney and the whole Visionworks team - you guys are awesome!!
Tara was awesome! She was very helpful and made for a pleasant experience!!
Was in and out at a decent time. The people were kind and understanding, also had the info needed if there were any questions about insurance not covering the exam and/or the prescription for the glasses I needed. Also a wide variety to choose from. I highly recommend it.
Becky did a great job. She always helps us.
Today me and my husband went in to Turtle Creek Mall Visionworks. We both had the Best experience !! Becky Tyree and Janie Bounds both went above and beyond. They was both very kind professional. We will definitely be going back. Thanks Patricia and Elvis Barker
I had great service with Ms Janie Bounds very friendly.
Trisha is the best! If you want her opinion on if you look good in your new frames, she will be honest! She also is very knowledgeable on everything in the store, from pricing to how your lenses are made. I highly recommend!
Great place!! Went in for glasses with little knowledge of the best glasses for me. Janie Bounds walked with me step by step, explaining the best products, options and all of my insurance specifics. She was friendly and very knowledgeable about all of my glasses needs. I will definitely be back here next time I need anything. Thanks Janie!
VERY UNPROFFESIONAL. I had an appointment today at 3:30. I called an hour before hand to verify my appointment. I get there ten minutes early to be told "we can't find your file I'm gonna keep looking we had a manager leave a few months ago and this place was a wreck so I've been trying to fix it". I get it. HOWEVER AN HOUR LATER, I'm still sitting in the waiting room as I have watched 5 other people walk in and be helped by the same woman who was supposed to be helping me and I still haven't been seen for my appointment. And THEN, a woman walks in the back and starts having a conversation with the front desk lady in the bathroom? I went back there and said I was leaving I have been waiting an hour since my appointment and this lady is in the bathroom gossiping with another woman. I left and I'll gladly give my money elsewhere, AND ACTUALLY GET TO BE SEEN BY THE DR.
I'm traveling far away from home and I lost a contact lens. I called my eye doctor back home and they got a hold of Ann Sifers at the Visionworks in Tyler, TX. She had the contact I needed and was holding it for me until I could get there. She and her staff were welcoming. A great experience. Thank you again Ann!
Very great customer service by Janie and Carrie! Definitely recommend seeing one of them. They helped me get my glasses correct and they definitely deserve a big raise! Thank you so much to those ladies for the customer service they gave me today!
Lisa and Tara are truly amazing. I am glad I had the pleasure of being a Visionworks Customer ❤❤❤
Great job by Janie. She drilled the screw that was stuck in my frame out. She was very professional and quick! I couldnt get them fixed until janie stepped in!
Awful customer service. I was ignored the whole time but they were able to help people that came in after me. I was not greeted, and I wasn’t asked if I needed help. If they would of talked to me for just a second they’d of known I had my prescription out and ready for them because al i needed was frames. Instead all I kept hearing from them was “when will this end”. I waited for 20 mins. I wish I could give zero stars to represent how many words were spoken to me.
Gotta be pushy or they'll keep trying to upgrade all your stuff. My frames are super cute though!
We've been buying glasses for our family here for approximately 10 years. Our new glasses have been perfect every time. They are really good quality glasses, too. The staff is very helpful and knowledgeable. Rebecca helped me with my latest pair of glasses and she is top-notch to deal with.
Lenses did not fit frames. Took them back twice to get lenses cut to fit. Better than they were, but still not a good fit since they keep popping out of frame.
I love this place
Kizzy and Melissa are wonderful to help you find what you need. Great prices also.
Would highly recommend them to anyone .. Great friendly service ! And a huge Thank You to Kizzy and manger Melissa for their help and support as well as the great discount they gave my mom for her first visit !
Amber was E X C E L L E N T!!! They gained a new client today. Great display of customer service and patience. I can be very indecisive lol.
Had an amazing experience with Kizzy! Anyone who needs glasses, come see her. Highly recommended.
Great selection of frames! Janie is very thorogh.
Janie Bounds is the best she knows how to take care of her customers.
Bought my first pair of glasses from this location great staff, very friendly, and helpful in choose a great looking pair that fit me! Would highly recommend!
For as long as I live in Charleston, WV I will always go to Visionworks for all of my contact and glasses needs. I started going to them about a year and a half ago after moving back to Charleston and they have been amazing since day 1! I have never left without being completely satisfied and have the utmost respect for the staff. They have always been more than willing to go above and beyond to help me resolve any issues or make sure that I am "getting the most for my money" so to speak. I've never had a bad experience there and have always left feeling like a valued customer. Tara has been a lifesaver on more than one occasion so this review wouldn't be complete without giving her a special shout out!
Claim to be open til 8 so rushed there after work around 7:20 to pick up and was told the doctor left at 7, so pickup hours end at 7. It would have been nice to have been told that. I went back before work this morning and my glasses weren't edge polished as they were supposed to be. This was me giving them a second chance after last year when I had experienced rude service and a worker rolling her eyes at me. If you want terrible service and to be treated rudely this is the place for you. (I have been to Visionworks elsewhere and had a good experience, so it might just be this location.
1. I went in with my wife, the one guy up sold us on everything. 2. I bought a frame for sunglasses, and when we got those, the girl told us they could just order lenses for my current frames, saving us some money. When we came back on the day that they suggested, the sunglasses were not finished (they ran out of tinting fluid), and the lenses couldn’t be put in that day due to some reason. 3. About two days after getting the lenses put in for my old frames, the frames broke. The lenses they ordered were too big, and instead of working on shaving them down, the girl who put the lenses in just ignored that fact. They told me it wasn’t their fault, and that I was out of luck. (I received the old lenses, and they obviously were smaller than the new ones.) So avoid this place, unless you want to be either unsold on everything, or have your frames damaged.
Great place to get exams and frames. They always have good prices and a great selection.
Tara helped us out in our time of need in a pair of glasses. She is the best. And David did a really grear job on cleaning the new pair of glasses as well. Fully recommend on shopping here!! They both gave the best customer service any one could ask for. Greatly appreciate everything they did, during out visit on august 22nd.
Loved the time and quality of help I received from Janie Bounds. She really does know her stuff whether it’s sales or adjustments.
I want to thank the ladies at vision works. They were very patient with me and my many issues. They were all willing to help me at any means necessary. Even if it would have put them selves in a very tight bind. Any of these ladies Ms Becky, Ms Janie, Ms Carrie, and Ms Tricia are all willing to lend at hand at any time. Keep up the good work ladies. I recommend any of the ladies, any time you go in needing glasses.
Horrible customer service. My daughters prescription was done wrong and we were treated like we had done something wrong. The manager was rude and very unprofessional. This store could use an associate makeover.
Yesterday was my first time going to VisionWorks-- first time going to a glasses store actually-- and I was just blown away. The selection of frames to choose from was good of course, but the customer service was phenomenal. Tricia was a doll. She was very easy-to-understand, down-to-earth, and practical. I will always come to VisionWorks for any vision needs in the future. 10/10!
I've bought several pairs of glasses here and they have really good quality products. I'm very satisfied. The staff is very helpful and friendly, I will definitely be back for future purchases.
Outstanding service, friendly, and more than willing to go out their way to help you out. Melissa and her staff are great!
Great service and people. Glasses ready in less time than I anticipated. Very satisfied.
Great staff. Friendly and courteous. My glasses were made perfectly.
Had difficulty with adjustments but Janie did not quit until my glasses were fitting well
Good service. They accepted Spectera insurance, and David was able to explain the options and out of pocket costs. Very helpful choosing and ordering glasses, and the glasses came in ahead of schedule.
Everyone was so friendly and so helpful, they had great and quick service.
The sales rep I had (Kizzy) was very professional, very nice and helpful! She is Awesome
Excellent customer service from the Dr. and the staff, very professional and courteous, prices are very reasonable. Highly recommend Visionworks in North Providence, R.I.
This place is amazing!! We were in West Virginia visiting from Idaho. My glasses got broke and I needed some new ones fast. I got two pairs for only $50 as they happened to be running a special at the time. My first pair were done within a few hours. My second pair they were nice enough to ship (for free!!) to my home in Idaho for me. Donald is the one who helped me and I highly recommend him. Thank you so very much Visionworks and Donald
Totally problem free. Friendly, knowledge staff! Store is attractive with large selection of frames and great prices. In more than 50 years as an eyeglass wearer this is A+
i got my first pair of glasses here and Becky was so helpful helping me pick them out because i had no idea what i was doing. She was very patient with me because i was indecisive on what i wanted. I was expecting to pay a lot more for my glasses but they were actually under the budget i had planned for myself. I got High Definition and non glare and i was able to get them within an hour. I will definitely return for more pairs.
I have been doing business with Town Center Visionworks for about 10 years. I have always been treated right. Anytime I have had any problem they have always went above and beyond to make it right.
Wide variety of glasses, reasonable price points, helpful service, and great doctors.
Bought 3 pairs of classes there for myself and family members. In less than a year 2 of 3 broke. They only have a 30 day warranty or one year if you buy extended protection. Plus, and this is a big one, the guy that works there is rude. Told me I could go somewhere else when I complained about the glasses breaking and their short warranty period. Don't waste your time and money, go elsewhere.
Great staff!
Very happy and pleased with our service here!! Would recommend to family and friends — location is super convienent
Excellent Customer Service: I have been wearing glasses for many years and I have never had such a thorough examine as I had by Dr. Sherri Blennerhassett . Also the assistant for purchasing the eyeglasses and lenses "Cathy" was excellent. She took her time to explain everything as did again Dr. Sherri Blennerhassett. I would recommend highly for anyone to go there. I have been to optometrists that i had to wait a year to get in and their examination couldnt compare to the one I received at the North Providence Branch.
Brittney was of great help picking out my glasses, her coworkers were friendly and helped a lot with choosing my glasses. They also gave solid opions on what looks good on me. The doctor was very kind and helpful as well while maintaining her professionalism.
Very good experience - eye exam and frame selection were great! Kim was especially helpful and patient. Tough making a choice but Kim helped narrow it down and we are so happy with the results. fantastic customer service!
I highly recommend Stephanie, she was fantastic. I am very picky and she was patient the entire time. She helped me find the best glasses to fit my style and personality!
Outstanding. I recommend this team.
I got my glasses at Vision Works about a year and a half ago. I’m about to get my eyes checked again and I am going to keep my same glasses I bought. They have been so durable and I have dropped them a few times. When I used to go to other glasses stores my glasses were never fit for my face, at Vision Works they helped me a lot to ensure my glasses fit correctly and comfortably. They also let me use old glasses frames that I never wore for my sunglasses and places the lenses in them. They were extremely helpful and wonderful quality glasses! I will not go anywhere else!
I went into the Turtle Creek branch with a friend for new glasses. Ms. Janie was very helpful, knowledgeable and friendly. She also helped him get the best value for his money. Highly recommend.
Verygood place to get glasses and very good and friendly service, thanks Janie
Rebecca was amazing. Best customer service I have ever received !!!
I have been going to this location since it was still Eye Masters. I switched and tried Americas Best Glasses last year and INSTANTLY regretted trying to save a few bucks because this location has very high value in customer service! Ask for Ann she's so helpful and kind!
While waiting in Dr. Bryants office I over heard some people talking about how great this one guy was . I immediately asked who it was ( my experience wasnt great last time i was there) Donald is great totally what I expect in customer service; smiled the whole time super nice, spoke very clear, great personality, helpful, upbeat. Ask for Donald !!
Glasses good.
I was helped by a manager at this store, John A. He was very helpful in getting my scratched lenses replaced through the insurance. He even shipped them to my front door. I would recommend Visionworks CTC to anyone looking for new stylish glasses.
Went there to get my glasses. They where very helpful and pleasant. They took their time in helping me choose what was best for me. I have had them a while now and had no problems with them. I would highly recommend them.
I love my glasses from visionworks!
Great customer service. This is the 4th pair of glasses I've purchased from Visionworks and would not consider going anywhere else
Got my glasses cheap within just a few days ... One of the tint was wrong on my sunglasses .... brought it up there and had me back out in just a few days .... Anne was awesome !!!... Great customer service
I’ve purchased my first pair of progressive glasses from them, and they made it a very easy and welcoming process. I highly recommend them!
Excellent place ! Janie took care of me .
The employees are also very kind and helpful! They have a huge variety of glasses to choose from. The employees are also very kind and helpful!
Rebecca provided excellent service and answered all of our questions. Great experience!
Becky has always helped me with my glasses and she is the reason I keep going back. They are all great tho! I’m very pleased with the customer service there.
Kizzy was very helpful!! Excellent customer service!!
Lens popped out of the glasses. Janie fixed it right away! Great service.
Great place to get stylish glasses huge variety, lots of different lens options. Convenient hours with nice staff.