Reviews of Irving Eye Care (Ophthalmologist)

Lacadric Bronson

Very professional and timely service.

Mosetta Forrest

I live in California but my daughter attends college in the Jackson area. It was time for her annual eye exam. Because of this office being conveniently located next to Lens Crafters, I tied scheduling an appointment for her at Irving Eye. It took multiple calls and voice messages before anyone called me back to schedule an appointment. Fast forward to this year. My daughter is now back in California but needs a copy of her prescription which doesn't expire until July of this year. The eye doctor here called Irving to get a copy of her prescription. They told my doctor that her last exam was in 2015. Knowing that wasn't true, I called my insurance provider to confirm the last claim and it was July 2017. So, I call Irving back; less than an hour later. Now, I only get their answering machine. I left a message. The following day I called again; no answer and I left another message. I then called Lens Crafters and asked if anyone was in Irving Eye's office. They told me that they had left for the day (on Thursday around pm) and they were closing their office Fri-Monday for vacation. So, I called Irving again the following Tuesday - no answer, I left a message. On Wednesday, I called and someone answered. She said she would fax me the prescription before close of business. Well, I NEVER got the fax! Its been over a week and I still have been unable to get a copy of my daughter's contact lens prescription. HORRIBLE Customer Service!

Justin Fearn

I got a prescription for contacts and glasses in December of 2017. When I tried to contact the office to get a copy of said prescription in March of 2018, I was told she is no longer practicing and there is no way to get any records of her patients. I essentially wasted $150. After repeated calls and emails I have never heard anything back. This woman is a crook.