I arrived promptly for my appointment, and it took almost 45 mins for the optometrist to see me. The clinic was NOT busy. In fact. my fiancee and I were the only ones in the lobby. During initial conversation, the optometrist asked me if I was wearing my contacts, which I was because I have incredibly poor vision. The attendant, who had run my essential exams, measured me with my contacts in, meaning I'd have to redo all my exams. She NEVER asked me if I was wearing contacts. Also, she works in a vision clinic and DID NOT NOTICE I was wearing contacts.
After the quickest appointment I've ever had, he gave my results and gave me a trail pair to wear. I wore them for about 3-4 days and then called to order contacts. The woman who answered told me they were incredibly busy and would return my call. She never did. I then called again, told her my call was not returned for which she did apologize on behalf of her company, and then placed my order.
After waiting over a week and half for my contacts to arrive, I called asking when they should arrive. She explained they do not place order until they believe they received enough orders. IT'S NOW BEEN WAY OVER TWO AND HALF WEEKS, AND I AM STILL IN THE TRAIL PAIR, bc I am waiting for the contacts I ordered. These contacts are designed to last that long.
I waited three more days to see if my contacts had arrived, and THE PHONE IS OFF THE HOOK. I'VE CALLED 5 TIMES.
LITERALLY, THE WORST CUSTOMER SERVICE AND CARE I'VE EVER RECEIVED FROM AN EYE CLINIC. And, this is coming from someone who has used contacts/glasses for more than 20 years. UNACCEPTABLE.