Reviews of Family Eye Care Center (Ophthalmologist)

shanna davison

Great people.and service. Friendly and knowledgable....

Sue Anderson

Love the Dr. Kevin and Ashley at Family Eye Care Center. Very friendly staff and all around a great experience!

JET Limited 2

We were in from out of town and they repaired a pair of glasses at no charge in a matter of minutes. Excellent customer service!

Stephanie Folgar

I’ve been going there for a year and both times I’ve enjoyed my visits.....Will continue to go there for my son and I visits ...

kate ries

An efficient examination process with friendly and helpful staff the entire way throughout the visit! A very welcoming atmosphere as well. The appointment hours are flexible and being open later on Tuesday's is very helpful.

zach clark

Sometimes the process can be slow how ever they are all nice people usually and help explain and have pretty good selection for both males and females of all ages

Gerald Woo

At Family Eye Care Center they treat you like family. every one who works here provide quality service.

Stacy Miron

Excellent staff and customer service.

Zhiqiang Chen

I wish I could give 0 star here. This store is a fraud. They ripped me off with a piece of junk frames/lens and with worst ever customer service. Stay away from this store!!!! I was billed $1,030.00 for a regular eye exam and a Flexon frame. The frame was broken without any reasons in just a few months. The store customer care representatives said they had a lot of complaints about this frame. I was given the choice to replace a same frame at a cost of $25 according to the warranty. However, a few month later, the same Flexon frame was broken again without any reasons. I was again given the choice to replace a same frame at a cost of $25 according to the warranty. Only a few months later, the same Flexon frame was broken again. This time, the store manager Linda refused to get a me a replacement, and rudely lied and argued that I should restyle the frame previously, which I was not given the choice last time. Instead of putting customer and quality at first place, Linda tried hard to argue with customer rudely and insisted that I should restyle as the frame they sold me was very bad quality. I was charged more than a thousand of dollars only getting junks and rude customer service. I wasted so much time on this piece of junk and this store. This store is a fraud with very bad customer service. They will rip you off with junk frames/lens. I will invite third party to involve in this matter. Stay away from this store!!!!

Michelle Creviston

The whole family loves the staff and the kids always feel comfortable!!

Fran Beckwick

Every one here at Family Eye Care Center are easy to talk to, before they do any procedures, they explain everything to me. They make sure I understand.

S Stewart

They seem to be more knowledgeable than other eye centers in the area. I like how they are able to help you pick out frames for your face shape and give honest feedback. The products available here have always been top notch.

Jamie Felton

Dr. Crouch takes great care of you and his staff is very friendly. They accommodate any needs you might have and are very willing to help, answer questions, or make frame recommendations.

John Steinhaus

Very thorough and caring. Very pleasant place. Friendly and just an all around great place! Been going to Family Eye Care Center for 10 years, as well as my wife and son!

Joshua Rosen

I've been going to Dr Baharozian for many years and I have the highest confidence in him. He's a fan of technology so the office has the latest of everything. He did my cataract surgery and I'm very happy with the result, my vision is perfect again.

Freddie Rodriguez

Family Eye Care Center has a great selection of products available to their customers. The staff is knowledgeable and can always answer my questions or ease any of my concerns.

Jared Cooke

If you want to be treated as family, this is the place to go. Kevin, Ashley and the staff care about the quality of service they provide.

Beth Coleman

They are very attentive, it is a wonderful atmosphere and I feel like I am well taken care of.

Daniel Huang

Their vast selection of products allows for easy decisions when picking out glasses or contacts They're always quick to answer any questions or concerns that we have. This office has exceeded our expectations of what customer service should be. My family and I strongly recommend the Family Eye Care Center.

hong ying

I had an old pair of glasses that I brought from China 20 years ago. I was not using it until recently. However one screw on the glass came out. I tried to screw it in but I destroyed the screw. I came to family eye care center for help. They fixed it for me for free. Really appreciated!

Adam Nelson

Great, friendly staff all around. Dr. Ashley is awesome.

Mike Conant

I called today to schedule my yearly appointment and was told they have no appointments available until June. I have been going to Family Eye care for over ten years, time to find a new provider that I don't have to wait over a month to see. The new building is very nice and the equipment is state of the art, if you don't mind waiting over a month for an appointment I would recommend them.

ally hemmer

I have been going to family eye care center for years. Wonderful, professional experience everytime. Highly recommend!

Stacia Tuschen

Fabulous Doctors and staff!

John Rover

I had a wonderful experience at Family Eye Care Center. Everyone was really nice, answered all of my questions, and were very good at what they do.

Patrick4171

Very Friendly and accommodating. Would go back and will recommend. Very helpful in picking out the proper eye ware, Also very good with young kids. Very impressed with our first visit and first time in changing doctors.!!!!!!!!!!!!!! :) :)

Emily Liddeke

Seriously a great team of people here! I am always able to get in for an appointment in a timely manner and they take their time with you to talk to you and to assure your concerns are heard. I would HIGHLY recommend if you are looking to change or for a new eye doctor in town. :)

Gabby Bennett

They take excellent care of their patients!

Sally Jo

I truly enjoy going to Family Eye Care Center They provide excellent service and the eye exams are great. I highly recommend them and their staff.

Marie Olsen

Love our eye doctors, Kevin and Ashley! They've take excellent care of our whole family for well over 15 years.

Fan Zhang

Worst experience ever. They charged me $215 PER EYE for fundus photo ($430 for both eyes). Even my EyeMed insurance kicked in, it still cost me our of pocket $99. This was way overcharge than any other places. The LensCrafters staff felt surprise that I was charged in such a way. They only charge $125 for BOTH eyes in NO insurance. If you have any insurance, it only costs $20 for the copay. They never told me how much they will bill my insurance company since they know they will overcharge me. No client will perform any exam if they know the price. I asked if this cost out of pocket before the fundus photo exam, they just said different insurance covers differently. This is how they respond to most people, to make them confused, perform the exam with no knowledge, and receive the overcharged bill. I hate people doing business like this. This is my first time and definitely the last time doing eye exam here. [Update Oct. 29] I finally received their billing information to my insurance company. They billed $395 for annual eye exam and $35 for refraction exam. The total comes to $430. Even though I don't have to pay this annual exam out of my own pocket due to my EyeMed insurance, but LensCrafters told me that they bill only $120 for this annual exam. I don't want to say anything more about my worst experience in this place, and I will also not suggest you not going there if you insist on doing so. GET YOUR MONEY READY!!!!

Lindsey Thyme

Always get my eyes checked here because of the speed of their appointments, that staff's friendliness, and their large selection of frames.

Megan Stuver

The doctors are all very kind and gentle. I really appreciate how they take the time to listen to their patients and are happy to answer any questions or concerns they have. You can tell they really care about each patient that comes in.

Jinsong Huang

Close to Rt. 495. Large facility. Easy to book appointments.

Tim Yuhl

I've been going to Family Eye Care Center for years and wouldn't go anywhere else for eye care.The staff is always friendly and totally professional Dr. Baharozian is a first rate Ophthalmologist and he recently did cataract surgery on me. I couldn't be happier with the results.

Andrew Macbeth

It is Christmas Eve day. I stepped on my son's $300 pair of glasses about an hour ago. I'm thinking the best I can hope for is to get the wrecked glasses to the store so they can send them out early enough that I can get the back in time before school vacation ends. I drive them down to the new store at Cornerstone Square. I'm surprised when asked to take a seat and wait for them. I'm still thumbing through a magazine to find an article to read. My name is called and I'm being handed a pair of glasses that look brand new. I don't think I spent more than 30 minutes from the moment I stepped out my door to my return. And to top it off: No Charge. Yeah, a rating of Excellent is clearly in order.

Kim Krieser

I went there once in hopes of getting fitted for bifocal contact lenses. Everything there is ridiculously expensive. When I called to get the records of my visit sent to my regular eye doctor, they told me there would be a $20 copy fee for MY record. All flash and not good customer service.

Ritesh Alla

I had an ok experience... very good when I went to get my vision check and everything, picked out and ordered my glass on August 2 and I haven’t gotten them to this day... very disappointed because they said it would take 7-10 days and it’s literally almost been a whole month

Thomas Martin

This place is the most unprofessional business I have ever been to. Billed my insurance company over $1000 for glasses that I could not wear due to the fact that the prescription was wrong. I had to go out and pay Costco to get a new pair of glasses! This place deserves a minus 5

Denise Ortiz

Dr. Crouch is great, he knows how to take care of his customers need. Also the staff is very friendly and makes you feel welcomed. I highly recommend them.

Jackie Soucie

Dr. Ashley is wonderful, caring, and informative this is the best place for eye care the staff is friendly, fast and efficient. My wait is never long . They just care about their patients

Amy Hessler

Dr. Kevin is just wonderful, and does an excellent job taking care of patients and making them feel comfortable. His staff is great as well!

Alexander Dinola

The staff is wonderful and the selection is incredibly vast. They have every frame, color and style.

Carrie Krull

I've been a patient at Family Eye Care Center since 1995 and I have always received outstanding care. As they've grown and expanded, that has never wavered. It is a really great place to do business!

Ryne Kloeppel

Kevin and Ashley are amazing at what they do! I'd never go anywhere else!

Manoj Kumar

I wish I could have given zero score. Very bad customer experience.

Annette Casey

I really appreciate the selection of frames and products that Family Eye Care Center has available. They have looks for our children and us. They are truly a "Family Eye Care Center" I highly recommend their services.

Dave Bain

Drs. Ashley and Kevin have taken care of my family for years. Their knowledge and expertise shine through in exams and review of test completed. Their staff provides excellent customer service and is always willing to help when needed. I highly recommend Family Eye Care Center for all my family and friends.

Natasha Kitner

Dr. Skeya is the best! Always makes me feel comfortable and I always leave the office feeling happy.

Tom Landry

Family eye care center is a friendly bunch. They are very helpful. They have flexible hours. I live out of town and work until 5 so the late Tuesdays are great! Service is prompt, the know me when I come in, granted I have been coming there for years; but there is a reason for that!

Jill Davies

Dr. Kevin is a caring guy and treats his patients like family. He wants you to have the best experience and care possible, while ensuring the health of your eyes. He takes the time to get to know you, which makes appointments very comfortable.

T P

This place does not deserve even one star. Customer service is to put it nicely, terrible. Over priced, staff borderline rude and always additional charges and examinations. All about the $$ the the patient. Been going to these folks for years and nothing has changed, always leave the place feeling ripped off. Finally done with them.

Paige F

The doctors are very thorough and kind. Jackie in the eyeglass center is amazing! They have a large selection of frames. I asked Jackie for a couple of suggestions. She pulled a frame that I would not have chose. I tried them on and they looked great! I have had several compliments on them. I highly recommend Family Eye Care Center.

Elena Kennedy

I’m surprised to see so many negative reviews. After leaving Lexington Eye because of unbelievably poor customer service, Family Eye Care Center was a refreshing change. The reception staff here are friendly and efficient, appointments run on time, and I really like my doctor. Plus, they have been incredibly accommodating if I need to switch an appointment. Highly recommend!!

zelie sears

The doctors are caring and compassionate. I dont think its right that as a masshealth member Im able to be seen here but cant get my glasses. Also its ridiculous that after being a patient for 3 years they suddenly refuse to see me without a primary referral.

Paul Shepherd

My spouse and I have been customers for years. A professional experience with a top notch, caring staff. Modern facility with a great selection of eyewear. Highly recommend!

Hailey Roy

It was a very good experience! I can see much clearer.

James Gagnon

For a professional Business they are far from it! They do not deserve 1 star. Look at all the negative feedback for a Doctors office

Lauren Tucker

Family Eye Care Center and every one there are great, they take care of my check ups no problem.

Betsy Omare

The doctors at Family Eye Care Center are family oriented and take the time to get to know us and our eye wear needs. Their support staff are experts and make the total experience great. I highly recommend Family Eye care center to who ever is in need of an eye doctor.

Chris Oak

Very expensive even with insurance. Dr came in disheveled most of the time. 115 dollars for a photo charged to insurance. Not a good experience and they didn't even remedy the situation. Go somewhere else.

Joshua Coppinger

good

Tony N

The eye care professionals are great and the technology they have is top notch. But they lose me on the process of buying new glasses. The sales people are just ok and their prices are quite expensive. It’s not unheard of for an affluent town like Westford, but if you’re not one of the affluent people, the prices and the treatment you get from them can leave you feeling looked down upon when you have to politely say no to all of the expensive options they try to push on you. When I bought my glasses a few months ago, I worked with a guy (who has been there a long time) and I asked about clip on sun glasses and he said ... “Oh, those are just another 150.00 to add on” and proceeded to add them to the bill and I had to ask him not to add them and got a bit of a “huff and sigh” as he took it off the bill, and he reiterated “Again it’s only 150.00.” Maybe that’s nothing to most of their customers, but it was completely unaffordable to me. I ended up finding very similar clip ons at Walmart for 15.00. It’s too bad that they have such a great eye care service and it’s brought down by the sales process.

Paula Hammond

The staff at Family Eye Care Center are all very friendly and helpful, I really appreciate the flexible Tuesday hours. I highly recommend Family Eye Care Center.

Wendy Brinkman

I have been going to Family Eye Care Center for years. Everyone is great to work with and knowledgeable. The flexible hours are helpful. I live out of town and the late Tuesday evenings are perfect.

Nicole Cormier

Clean, some staff are friendly some treat you like your just a number. At first I thought it was just the first time I came in maybe people working there had a bad day. But been in a couple more times and same. It is very much run as get in and get you out and for their profit. Not really there for the patients.

dawn beck

I enjoy going to Crouch Eye Care. They are very pleasant, polite and very thorough in what they do. I trust them explicitely to tell me everything i need to know

positively bliss

I am beginning to question the competency of the opticians at Westford family eye. Have been going there for years and each time I have gotten my contact lens and glasses prescription updated I still could not see at 100%. Only after I questioned this I was then told that the reason is I need cataract surgery. I was then immediately directed into an office to schedule the procedure. I explained that I needed to think it over,, much to their objection, as if it was a life-threatening emergency. I am not sure that I even need the surgery but I am sure that it's a money-making procedure for them and that is why they were so overly aggressive in getting me scheduled. I just don't trust the integrity of this practice and have moved on..