Reviews of Watts Eye Associates (Ophthalmologist)

33 Low St, Newburyport, MA 01950

Average Rating:


Here you have the reviews of real people like you who are consuming the services and products of Watts Eye Associates (Ophthalmologist) in Massachusetts.

At present the business gets a rating of 4.9 stars over 5 and that score has been calculated on 163 reviews.

You must have seen that its rating is basically the top, and it is based on a very large number of opinions, so we may say that the assessment is very credible. If many people have bothered to value when they are happy with the service, it works.

You know that we don't usually bother to give evaluations when these are good and we usually do it only if we've had a problem or issue...

This Ophthalmologist belongs to the category of Optometrist.

Where is Watts Eye Associates?

REVIEWS OF Watts Eye Associates IN Massachusetts


Staff and Service is the best! Professional and caring! Thanks for always looking out for me. Always have a great selection and served with a smile!

Eddie LePore

Today was awesome thanks to all for getting in so quickly and great service tks

Catherine Tierney

My experience was superb from start to finish. The exam was thorough and stress free. I never felt rushed or dismissed. Dr Sullivan listened intently to my requirements which promoted a sense of immediate trust in her. Shopping for my new glasses was enjoyable and fun. It’s can be an expensive purchase, and I left the office feeling that I really got my money’s worth! Thanks to Dr Sullivan and the entire staff!!!

Thomas Burke

Prompt and courteous service plus a thorough exam. They don't try to upsell you, or even sell you for that matter with their current inventory. They even have appointments available on Saturday. It was my first visit there, having recently moved to the area, and would recommend them with enthusiasm.

Jay Chapin

Eye exam was insightful and was nicely explained. Glasses—lenses/frames options were thoroughly conveyed and explained.

Jamie Beauparlant

Great Service, and super friendly staff! Always very satisfied.

Mirella McDonough

State of the art equipment they use as well as document all on their computer system as I was there taking tests. Very pleasant and courteous staff asking effective questions and doing their job in an orderly and timely way. Their place is all new and easy on the pun intended! I will be back soon to pick out my new glasses. They seemed very up to date with eyeglass wear as well. Best part is they are only 7 min away!

Kristi Kehoe

Awesome experience. Super friendly staff, very thorough annual visit. Will be back!

Raymond D'Auteuil

Young, knowledgeable, vibrant staff combined with cutting edge technology. A win win.

Doris Roach

Pleasant staff, comprehensive exam services. Have seen Dr. Macdonald for several years and feel my eyes are in good hands. Highly recommend Watts Eye Associates.

Thomas Chase

My first visit here was one of the best visits I have ever experienced at a doctors office! Everyone was polite and respectful. I felt important to them. I will be back! Thank you!

Eric Oberg

Watts Eye Associates do a great job. Knowledgeable, efficient and great customer service. The New England Patriots of the Optometrist world.


I hadn’t had an eye exam in a while, and I was very impressed with everyone at Watts Eye Associates, their state of the art equipment and the services they provide. Everything was well explained and I felt like I received very good care. I will definitely recommend them to family and friends

Patricia Adams

Dr. McDonald is exceptionally thorough, knowledgeable, and compassionate. I always feel that I get the best care. The staff is professional and responsive to patient needs.

Kathleen Williamson

My appointment today was very good. Each person i encountered at the oractice was extremely courteous, professional and pleasant. Great practice!!

Julie Levesque

Great people and service! The office is clean and modern with fantastic displays!!

Cintra Warden

The staff that greeted me were very pleasant and helpful. My technician, LeeAnn, was cheerful and made me feel comfortable. Dr. MacDonald was professional and explained what he was doing and why and took time to answer my questions thoroughly. I am a new patient and look forward to an ongoing relationship with this practice.

Robert Chase

I’ve been going to this office for over 20 years, and with the exception of a rude and not very likeable receptionist who was the primary interface with the public and who I first had some dealings with at the very beginning of going there, the staff / team have been consistently great. Personable, knowledgeable, and very helpful. Their selection of frames is impressive, and the diagnostic technology that they have put together is pretty awesome. During my most recent visit, the ‘tech’ who worked me up was great. A former eye surgeon from Ecuador, I believe, she is very knowledgeable and personable. A great addition to Chad and Rich, the long time, always pleasant and helpful, optometrist. I’d recommend this office without hesitation to anyone who needs eye care services.

Alexis Katkevich

I've been going to the eye doctor for 26 years, but am so happy I found Watts Eye Associates and Dr. Sullivan a couple of years ago. She is by far the best eye doctor I've ever had by leaps and bounds, and the entire staff is very helpful. The space is also beautifully remodeled, and the technology is cutting edge.

Pamela Ameen

Friendly and totally professional staff. Took plenty of time with me, no rushing. Highly recommended.

Rachel Lachance

Everyone is pleasant and friendly. Dr. Sullivan was great in explaining the changes with my eyes and how medications affect your eyes. Super important to me! I highly recommend them.

Gerry Leo

Exceptional staff, all very helpful Dr. Sullivan very competent and caring. She listened to all of my eye concerns and came up with eyecare correction. I would highly recommend this practice

Chuckie Lutz

Knowledgeable staff, great service and friendly


Very pleased with their knowledge & patience They explained every detail. Dr. Sullivan was awesome. Staff is friendly & very professional . It was my first visit , I now have a new Dr.!!

Ellen Mosher

Friendly staff greeted me at the door. I had a thorough exam, and will return for glasses when I have the time to look at the many options offered in their store.

Mandi Ledwith

The staff is great. Very professional and nice. My kids love going.

Cheryl Munick

Love Watt's Eye! Our entire family of 6 is seen here. We have been coming for years and are treated like family. The staff is extremely helpful whether it is insurance issues or picking the right frame, they go above and beyond. We have had numerous occasions with broken eye glass frames and they have attempted, successfully to fix them in the moment if not then they quickly turn the glasses around. We love the doctors, they are extremely easy to talk to. Everyone makes you feel comfortable. I would highly recommend them to everyone.

Rick England

Very happy with Watts Eye. Rick Masiello has been especially outstanding helping with emergencies fixing glasses before business trips. Everyone has been super.

Emily Pomer

Great! Very informative, friendly, and personable staff. Dr. McDonald and fellow associates were thorough, taking the time to answer questions and explain their processes. Floor staff was helpful in selecting new frames. Front desk personal were very warm and helped with insurance information as well. I would highly recommend them to anyone seeking to take their next ophthalmologist appointment to the next level of care.

Kelly Calobrisi

Dr. Sullivan is exceptional and Lisa was very helpful with choosing frames. The space is open and bright.

Molly Jones

Everyone I encountered at Watts was so incredibly kind and helpful. They made my prescription perfectly and even had them ready for me to take back to school the next day. Thank you so much to the staff- I won’t go anywhere else!

Deb Mousley

Staff professional, informative, knowledgable, courteous, helpful, friendly and over all happy staff. Enjoyable enviroment, beautiful facility.

Pat Lutz

Everyone was warm, friendly and very helpful. They were professional without being stuffy and rigid.


Dr Sullivan is wonderful! She is great with my kids too, very kind. Sarah and staff are welcoming and friendly. Highly recommend!

Michele Faber

Very thorough eye exam. They use all updated equipment to test for glaucoma, etc... Friendly optometrist and staff. Aesthetically pleasing office.

Debra Sabella

From the minute I arrived for my Appointment everyone was so friendly and helpful explaining every detail of the visit. Everyone had smiles on their faces and asked if I needed anything while I waited. Everything went so smoothly from special testing to seeing Dr. MacDonald who is always informative and thorough. I drive 30 miles to get to Watts Eye and I don’t mind it because I know I’ll be well taken care of.

Carol Kelley

Very friendly office. I appreciated Lisa's help in picking out glasses as I am not really sure what I should wear!

Gary Masiello

As usual, my yearly vision exam at Watts Eye Associates exceeded my expectations! When I first arrived I was greeted with a warm smile and it just got better from there. I was invited to leisurely stroll and experience Watts Eye’s amazing new showroom. From the decor, spacious floor plan and the endless selection of frames and accessories it was like being at a spa! I was then seamlessly transitioned to the newly constructed exam offices. From beginning to goodbye I felt I was welcome and a valued part of the practice, not just a customer. Oh yea, I also got an amazing new pair of glasses!

Kevin Bannigan

I was very impressed with your office, presentation and efficiency. It was my first appointment and I left very satisfied with your services! In particular, Jay was fantastic. I will recommend to all. Kevin Bannigan

Cornelia Walsh

Wonderful environment- friendly helpful staff Dr Katharine Sullivan was professional, knowledgeable and kind. 5 stars for this business

Jay Oczkowski

This place is amazing Jay the Optician fulfilled all my optical needs. He is amongst gods in the eyecare industry!!! I highly recommend him!!

Deborah Dalton

Been going here for years. Because they are the best! They recently expanded their office space and it's beautiful, light, and airy.

Anthony Iarrapino

Notified electronically well in advance of appointment. Promptly and professionally greeted upon arrival with efficient processing. Within 5 minutes of arrival I was taken through tests required with explanation and professional administration. Questions answered completely. Upon test completion I was brought to Doctor Sullivan who was very patient-focused. Went through the analysis of the test results to my level of understanding giving me confidence in the results and in her applied skills of understanding the condition and the test results. Very professional and patient-centered. Second year patient and am very satisfied with medical and eyewear

Dianne Lynch

I had a wonderful experience at Watts Eye Associates in Newburyport. The offices are beautiful and equipment state of the art. I'd highly recommend them to anyone!

Lee Ann Sisolak

This place is awesome. Everyone is so kind and personable, not to mention knowledgeable. The facility is beautiful as well. I look forward to going.

William Allen

Excellent customer service. I flattened my glasses while working in garage, with one of the lenses popping out. Brought them to Rick at Watts Eye Associates without appointment, and within 15 minutes he had them fixed as good as new. No charge.

J Burr

Dr. MacDonald is the best. So knowledgeable and extremely thorough! Would highly recommend his practice.

Spike Brockelbank

Today was my first experience with Watts Eye Associates, and I could not have been more pleased. The entire experience and process was great. The entire staff was professional, helpful and extremely knowledgeable. They took the time to explain everything very clearly. They use state of the art equipment and have a very clean and modern facility. I would recommend them to anyone needing vision care without hesitation.

Janice Syphers

My experience exceeded my expectations, the eye exam was very thorough, explained well, and pleasant! I had a wonderful sales associate, she was knowledgeable, and very helpful!

Kaity Mori

All the members of the staff are very kind. Felt very at ease during my appointment even though I was toting my infant along to my appointment.

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