Reviews of Visionworks Doctors of Optometry (Ophthalmologist)

jennifer lonaker

Very fast last minute appointments for both my kids on a Friday. Had one set of glasses ready the next Monday and the other set Tuesday. Very polite assistants and dr. Love was amazing. My kids loved him as well. Definitely will be returning for all of our family's vision needs .

Matt Wolf

Because I don’t have time to waste I made an appointment, 5:15. Received confirmation of my 5:15 appointment. I filled out all necessary forms online to speed up the process. I arrived 10 mins early as I was instructed. At 6:15 I walked back up to the counter to see what was going on. I was told that they had some walk ins come in. Why would walk ins affect/go in front of someone with an appointment??

B Luke

Crooks! They will charge you more than what you owe after insurance and then and not refund it! On top of it the quality of the glasses were junk! Bifocal transition way too low. Needed adjusting 4 times and it’s still not fitting right. Stay away!! Corporate people were rude and super unprofessional!

Casey Mahoney

Fast friendly service very family friendly.

mandie walker

Worst experience in my 22 years of wearing glasses and contacts. The majority of the staff is very unhelpful and almost rude. They were very unhelpful in finding the style of glasses I wanted and did not price them right when they quoted me, so I ended up paying more than I expected. Nobody called me to let me know my glasses were in. I called more than two weeks later and their response was 'Yeah. I guess nobody let you know they were here.' I picked them up and one pair was off. My eyes crossed trying them on. They told me that they would have someone look at them and I never heard back. I called a almost week later to find out what was going on and nobody had any clue what I was talking about. I finally got a returned call telling me they called and left a message. I had no missed call or message They sent them to be repaired and at almost a month after I ordered them, I picked them up. I put them on and left.. Only to find the lenses are cut horribly and everyone can see it just by looking at me. Now, I am going to have to return them for a second time.. The most unpleasant experience and I still don't have decent glasses to show for it.

Bonnie Taylor

Rudest sales lady up front, walked in not busy, she informed us right away theirs only 2 of them but yet still had to wait, while they did nothing and then they couldn't bring or insurance up!!! Very rude and unprofessional 2nd visit there and still unable to help us!!!

whitney rutledge

They were absolutely amazing with my 4 year old who was scared to death about going. I usually use another doctor but they stay open later and it worked better for my work schedule. I will be switching to them for all of my family's needs.

Jill

I took my 3 year old daughter and the staff was very good with her. The woman pre testing her was very patient with her. Dr. Love was also very good with her. They also have a huge selection of glasses. I did have an issue while calling to see if her glasses were ready. I was put on hold for a long time and had to call back a couple days later which wasn't really a big deal. I would definitely reccomend the practice to others.

Greg Shields

Was really good experience would recommended to all my family and friends

Robert Dabrowski

I would not recommend VisionWorks to my worst enemy. My appointment was at 10:00AM, they did not get me in until 11:00AM, what is the purpose of an appointment? THEY WHERE NOT BUSY, they just booked their appointments inappropriately. I ended my trip to VisionWorks by dealing with the rudest sales lady I have ever met. She tried to add extras to my order and charge me for them without my knowledge (luckily I knew how much my total should have been), when I declined adding extra things to my lenses like anti-glare etc the sales lady became extremely rude with me. Sorry, but your not making your commission off me by selling me things I don't need. The sales lady told me that my vision had gotten worse and that if I did not get the anti-glare it would continue to get worse, when I responded with 'That's funny because the doctor who just did my eye-exam told me my prescription has not changed in the last 5 years.' her response was 'How could he possibly know that you have never been here before'. Oh, maybe because he read the prescription on my current glasses vs the one he recommended? Your job is supposed to be customer service, but it seems like their job is lined up with that of a used car sales man. I literally had to tell the sales lady multiple times 'I do not want anything extra, I want the glasses how they come', even after that when she gave me my total she had added on poly-carbonate lenses for an additional $35 WITHOUT MY CONSENT OR KNOWLEDGE. I am sure these con-artists take advantage of people who may be slightly under-informed about these things, but they didn't pull it off with me. Replace the rude sales people in your company and get your appointments up to par, maybe then you will have a suitable business.

Desie Harris

So far so good! Brought my son in for an exam. Dr. Love was very nice and thorough. Prices were very reasonable. Should be getting in his new glasses soon!

H K

Do not order contact lens from them. It could take up to *10 DAYS* when other places can get them *NEXT DAY*. Contact lens prices also seem to be higher than others. They also *CHARGE* you a lens fitting fee of $55. Dr. Munson also does, but Dr. Kinker does not.

Nicholas Browning

Very thorough and kind. I had very little wait and after we updated my prescription, it wasn’t long before I had a frame picked and checked out.

Diane Popp

The value and service of the staff, especially Jennifer who helped us with our glasses, was excellent.

Jess Decker

Very pleasant staff, would recommend to everyone.

Stephen

I really like the staff. Great pair of glasses came with that

Jason Downey

If you go here, avoid Ashley at all costs. She adds charges to your frames and when you question her, or ask to have it removed, she will lie to you and run her mouth piece to the other associated right in front of you. My frames were 679. After I pissed her off they were 329. Do the math. She's a crook. Everyone else including Dr Love was wonderful. And the GM Chandra is amazing. Avoid Ashley. She's a mess in a dress.