Here you will be able to see the reviews of real people who purchase the products and services of Primary Eye Care Associates (Ophthalmologist) in the area close to Kentucky.
At the present this firm receives a score of 4.6 stars out of 5 and that score was based on 185 reviews.
As you can see it has an average rating is virtually the best one, and it's based on a very high number of feddbacks, so we may say that the valuation is quite reliable. If there are many people who bothered to leave their review when they've done well with the business, it works.
You know that we do not usually stop to set feddbacks when they are correct and we usually do it only if we've had a problem or issue...
This Ophthalmologist is classified in the category of Eye care center.
The best. Great testing. I had a problem that happened a couple hours before I stopped by. They took me right away and were very Thorough.
Received thorough eye exam from Dr Blair and staff. I would recommend them for eye care. The staff seems very pleasant and knowledgeable. Very clean office and surroundings.
Dr Blair is great! Very knowledgeable! Helping me tremendously work through my dry eye condition. Girls in the office are very nice, very efficient and knowledgeable, too! The office is very clean, they play great music and i've never had to wait long at all to be seen! Overall, great experience!!
Friendly staff and Dr. Lee is very thorough.
Dr Blair and staff were prompt, attentive and extremely professional. My husband and I received thorough eye exams. They carry an enormous selection of frames. The office is beautiful!! Would definitely recommend!!!!
Staff is always friendly and Dr. Blair takes his time in discussing your options for eye Care.
Great office I wont take my kids any other place..!! Dr. Blair is Awesome..!!!
Dr. Blair is super nice. Great bed side manner. Quick and accurate. Found my new optometrist!
Stuff was very Rude. Dr was awesome
The staff and Dr Blair were excellent as usual been going here for 14 yrs now and as always I am very pleased with the treatment and friendly staff keep up the great work that you all provide thanks Tim
Dr. Blair and his staff are so friendly and helpful...very easy to talk to and patient. Purchasing glasses was not an easy job for me so their help was greatly appreciated. Also, the exam was very extensive, the technology at this office is like none I have ever seen so now I'm very excited to get my new glasses!!
A lot of hidden fees
Very nice place. Friendly staff and fast service.
My appointment was at 9. It would be nice if the doors were unlocked earlier for arrival before the actual appointment. I sat in my car and couldn’t see in to see when the door was unlocked.
Great experience an very nice people! Definitely my new eye doctor for now on
Friendly, Professional and Thorough. I felt as though nothing was left unturned. Dr Lee was exceptional in here exam and recommendations. Dr Blair has a wonderful staff, great job!
The staff is always so friendly and professional during my appointments! They do a thorough job during the exam and make sure I have no questions or concerns before I leave. Highly recommend this place. All of the associates are exceptional. Brittany helped me pick out great frames!
Dr. Blair and his staff are the definition of excellence. I moved an hour and a half away and still make the drive to his office after 5 years. He is the only doctor I trust with my eye care. His staff is always courteous and greets me with a smile every time I visit. They are the best.
Staff was great seemed like that know what they were doing. Frames are over priced but you don't have to buy from them
Very professional and efficient!
Quick, kind, courteous group. The girls always know what looks best for your face & you can’t get a better exam & detailed results from any other physician.
Several issues, but basically the service was less than stellar. We waited a month to get contacts, they said would take a week. Then we waited 2 months for the glasses to be delivered, only to find out they were at the store for a month but nobody knew. Nice people, just marginally competent.
Super friendly staff!!
New patient I was very pleased with the staff and the doctor
All the ladies that worked the front were so nice! Rachel was incredibly sweet as was Dr. Lee. She was very thorough and super nice!
Wonderful staff and superior service. Doc has been taking care of my families eyes for years. The office is pretty swank and having a Starbucks coffee machine is a great idea in my book. PEC uses state of the art equipment and tests which found my wife had cataracts early on and referred us to an eyecare group who was able to resolve it. I have not even touched on the variety or frames.
Love this place! The staff was amazing and Dr.Lee was the best eye doctor I have ever seen. She didn't rush and listened to everything I had to say! Love her. Not five stars because I think they should go over insurance with people and what they will or won't cover beforehand! That was partially my fault but I didn't realize my insurance didn't cover contact fitting if seen by a civilian doctor and that a certain test on my eye was an out of pocket charge but even then it was worth it. Recommended.
Everyone was very friendly and helpful. Dr. Lee was thorough and carefully checked for complications from diabetes and my cataract surgeries. I highly recommend them!
All the girls are wonderful. Dr Lee was absolutely amazing with my daughter for her first eye appointment. I will definitely recommend them.
Between us, my husband and I have seen 9 optometrists. The glasses we got here made our vision astonishingly clear. Go here.
Keep up the great work!
Very courteous and friendly staff very quick registration process . Great technology for evaluating my eyes doctor was very thorough and explained all of my options . Highly recommend this practice and will continue to use them as long as were in Kentucky .
Nice facility. Professional people and a very thorough exam.
Been with Dr. Blair for 10+ years. Never had an issue until now. Ordered a year worth of contact lenses and can't see through the right eye. Asked if I can switch them out to previous brand that worked. Was told that I can't until I get a new eye exam, which isn't due. I'm without contacts until then. The 6 months supply cannot be replaced. Will be going to a different OD.
Dr Blair performed a miracle. My wife who has Traumatic Brain Injury had been losing her vision but yet passing eye tests. Finally, UC ENT Dept Adele Rauen directed us to Dr Blair. The vision issue was diagnosed as Binocular Vision Disorder and requires a fairly new solution - Dr Blair was the 4th Optometrist to deliver the breakthrough treatment. She could see and read and had improvement in other neuro issues. Since then my wife suffered another severe concussion which impacted her prescription for BVD. He has an even newer solution to offer and we are excited about it: Neurolens. More to follow! Professional service throughout his practice. Take the BVD Question and find out if he can help you!
The medical assistant I had who was helping me with my contacts at the end and checked me out was super nice. She was very professional, but still goofed around and made me feel more comfortable than I've ever felt there. Was extremely laid back today. I loved this visit. She also let me know that when my trials arrive they will notify me immediately. Thanks for a great experience today. .
I was very impressed with the state-of-the-art equipment at Primary Eye Care. The staff was extremely enjoyable to talk to before, during, and after my appointment. Dr. Blair is efficient and trustworthy with his diagnoses. What a wonderful, professional, competent place to come.
Very fast and friendly and very helpful
Very friendly staff and make you feel very comfortable and right at home. Very good with children.
I absolutely ADORE this office. Technology is A+. Environment is outstanding. One major issue that I feel office management should be aware for future problems is the lady who helped me with buying frames took my credit card and played on keyboard while staring at the numbers before placing in chip reader...so obvious. I called my card company to add precaution to card scamming. Please be more professional about this so we leave feeling safe and not scammed.
The office is clean, and they are very quick, and even the staff seems to be friendly... BUT Dr. Blair himself is in an out and doesn't seem to care... he shoved some brand of contacts on me I didn't want and after 6 different prescriptions we were able to compromise and I just said good enough.... well I took my sons to get their eyes check, my youngest loved them, but my oldest who wears glasses, was indecisive and the staff seemed to have an issue with him taking his time to pick out what he wanted out of what my insurance would pay for. Those glasses broke within 3 months, so I paid out of pocket for another pair, which have made it until his last exam, but he has still been wearing them as I was not with him when he went with his grandmother to pick up his new glasses, they are crooked and my mother said something to the staff member and she said, no they are fine... when I saw them, well lets just say I work 8-6 M-F and this was about 2 months ago and have not been able to take him up to get them correctly adjusted. NOW my glasses, I was sitting here tonight watching TV, turned my head and heard the frames creak, well, when I took them off my face to inspect them, they snapped!!! And these are only 2 months old.... FORGET THIS PLACE THEY DON"T CARE!!!!!!!!! They will see me in office tomorrow on my lunch break to rip them a new one and give me better glasses! And then I will NEVER EVER GO THERE AGAIN! I have received better service at the Walmart eye doctor!! He is just not in my network
The staff here is amazing!! Very friendly atmosphere. We chose the right eye doctor for sure!!
I was really impressed with this office!! The staff and the doctor were very nice and helped me get exactly what I needed. Will definitely recommend this office to others.
Great service for glasses and contact lens fitting. Recommend to anyone.
Everyone was very nice & helpful got everything taken care of for me
Staff is always very friendly! Very easy to schedule appointments, even on short notice. Love that they send text reminders for appointments. Office is beautiful!
Excellent professional servicw. Treated with respect and courtesy. Thanks entire staff and of course Dr.Lee
Waited much too long for doctor after all tests were done. If there is going to be a delay, come tell me. Don’t leave me hanging in a waiting room for more than 30 minutes with no communication.
May 2nd - July 23rd I went to this eye care professional based on the online reviews. The Good Staff and Eye Care Doctor are friendly. The eye exam was done in a timely manner. The Bad Expensive - In comparison to my previous eye care professional, using my insurance deductible, with my previous eye care professional, I did not end up with any OOP costs. With Primary Eye Care, they wanted to charge me an addition $250 on top of the deductible. I ended up getting a down grade to the lenses to pay and OOP cost of $100. This did not include my frames which I purchased on my own. Experience - I called in advance to see if I could take my existing glasses and have a prescription added to them. They stated they could do this. However, when I went through the exam and showed them the existing glasses they stated they would have to be new. I ended up having to purchase a separate set of glasses which took two weeks to obtain. Workmanship - After obtaining my glasses the first time, waiting 4 weeks, the lenses were not properly set. I then waited a week before going back. I had to wait an additional 4 weeks before I got my glasses back again. They are still not set right. Based on what I told they outsource this work. If this is the case, they need a new vendor. Commissions - The staff obviously work on commissions since they try to sell me a pair of sunglasses which I had no desire to obtain. Also during my eye exam, they offer an option, for an additional $40, in order to prevent dilation, that is not necessary. Time - As you can see from the dates above, the entire time it took to get the glasses inserted into the frames in both time, it took over 4 weeks in each case. I had to have them done twice since they were not set the first time. Also if you expect them to call you back, good luck with that. You have to check with them on your own. The Ugly Service - There was a point where I could tell they no longer wanted to deal with me. All they were interested in was getting rid of me. Poor Result - I am out $250 dollars and I have glasses that have lenses that are not set right. I do not wish to go back and wait any further. Needless to say, I have been disappointed by the entire experience and will not be going back to Primary Eye Care in Burlington, KY. I do not recommend them.
Very impressed with practice! It's evident the practice cares about keeping up with latest technology, which I very much appreciate! Dr Lee was very nice. Would definitely recommend her to others. New to the area and glad to have found new optometrist that I felt comfortable seeing for years to come.
Met with Dr. Lee. She is a very good addition to this practice. Very personable and professional. Still on the expensive side, but I always leave feeling like I have met with a highly skilled professional.
Very thorough eye exam.
Wow, I’m in awe and just amazed at the amazing customer service experience and how welcomed I felt at my first visit! I used to go somewhere else and I didn’t realize how terrible of service and care I had been receiving until I came to Primary Eye Care! The exam was very comprehensive, nothing like I experienced at former places. The staff were all very friendly and very professional. Their technology is top notch and other places lack such technology. I feel so much better knowing that with their comprehensive exams and high technology, I will have all the information I need about my eye health. Dr. Lee when above and beyond to answer any and all questions and take her time with me. I didn’t feel rushed at all. So happy I made the switch. I am certainly going to be recommending them to my family and friends!
First time patient. Great people and great Doctors!!
Dr. Lee was delightful and did a great job explaining my exam and results, I greatly appreciated it.
Kind and courteous - I had three small children and they were friendly and understanding, even when I had to take a break between the eye exam and picking out glasses to nurse the baby. I drive from Indiana to continue seeing this office!
They were very kind and patient with my daughter and my husband's silly questions. Thank you for the amazing service.
The staff was friendly and I was given every test on my eyes Dr Blair was knowledgeable and also gave me a very good exam. But it is very expensive my insurance Co was billed 210.00 and I had to pay 119.00 and that did not include glasses or contacts. I did get a follow up visit and they did work with me to get another strength contact.
Very friendly and prompt. They'll take nice care of you. Everything went very smoothly.
Was a great visit. Really nice and up to date on equipment. Got treated with care best eye exam I’ve ever had
Always professional and courteous
My husband and I both go to to Dr.Blair and have since we first found him at the Aurora,IN Walmart. Have always found him and his staff friendly and knowledgeable. We both have diabetes and he checks for any changes from the diabetes in our eyes. The glasses we have purchased have been good quality and if there is any problems, they do whatever it takes to resolve them. I would recommend them to anyone who is needing a thorough eye exam.
All the staff was very friendly and helpful.
I've been going here for almost 5 yrs and been a patient of Dr. Blair's. He is wonderful. The past 2 times, have seen Dr. Lee and just wanted to say that she is a great addition as well as an asset to Primary Eye Care Associates. She is so thorough and a very caring doctor. She is a compliment to Dr. Blair. Everyone on the staff are helpful, pleasant and efficient.
I can’t say enough about these folks. This was my first time (just recently moved from out of state). I had some trepidation since I have some eye issues... but after my first appointment I’m firmly convinced Dr. Lee with do just as good a job, if not better, then my previous doctor. As for the rest of the staff, nothing but the highest regards. Friendly, warm, and efficient.
Absolutely HORRIBLE experience. The only reason I'm giving it one star is because of the person who ended up helping us at the end. When I arrived there was only one other customer there. Lady at the desk told us to choose a pair of glasses for my child and someone would be right with me. Waited for about 5minutes for the lady to finish up with her customer. Once the employee finished with customer she then continued to talk to same customer knowing I was waiting for about 15 minutes. Finally another employee came out of the back and helped me and my child. She was very nice and courteous. Definitely wont be back.
Best eye care for the whole family. They were very patient with my 5 year old son, my teenager and my unique diagnosis.
The doctor was great and the whole exam was very quick. I was not impressed with buying glasses at their office. Other places will help you find a pair to fit your face and go through each charge and explain different options and warranties.
They were able to resolve my fairly complex eye issue. On top of it they provide fantastic service and a friendly environment to visit. I would highly recommend Primary Eye Care!
Knowledgeable staff, Doctor Blair is tremendous, been a customer for years and will never go anywhere else.
I visited Primary Eye Care for the first time today. I was very impressed with the staff. The technicians were very friendly, and explained what tests they were doing, and why. I was seen by Dr. Lee. She was extremely knowledgeable, and superbly helpful with answering all of my questions. My last stop was with Olivia, and she helped me pick out a pair of frames that I really like. After going to some less than stellar optometrists, it was a breath of fresh air to have someone that acknowledged my concerns, and addressed them. I am very satisfied with the level of service I received today.
GREAT STAFF!!! Pleasant smiles, personable and they remember your name. Now that is different. The health care provider conducts very through examinations at each phase of the visit.
Very nice and efficient!
Dr Blair and his staff provide great service and really care for their patients.
Always treated well by associates and Dr. Would recommend them to all.
I and my family have been in NKY for 12 years and going to Dr Blair for most of that time . . . Never Again!! I showed up for an appt and they would not see me due to not having my Med Ins Card with me. I went back home to get it since I have something wrong with my eye and it is obvious I'm in pain. Upon returning, they inform me it will be a 40 minute wait to be seen. Other patients were being taken back, while I stood and waited to then be told I would wait longer to be seen. This Practice does not care about it's patients. Very poorly handled since they could see that my entire family has been going there for years. going elsewhere going forward.
Primary Eye Care is an amazing place! They’re courteous, professional, patient, and caring. Dr. Blair is an extremely thorough physician. He answers your questions on terms you understand. He spends quality time with you as he asks pertinent questions relating to your vision. YES! I recommend Primary Eye Care to the young and old. His team (office personnel) is outstanding as well. Thank you Dr. Blair and your team!
Recommended from a neighbor and came in for sunglasses. Staff(Erin) was very helpful and professional.
Primary Eye Care Associates in Burlington, KY. Were very knowledgeable and thorough. Each staff member were kind and helpful!
Very friendly staff. Dr. Blair is very detailed and understanding.
Wonderful and very patient. My son was trying contacts for the first time. The office staff stayed after closing time to help him without even mentioning that they had closed . They also assisted with finding the most affordable pricing.
This is a great eye doctor! They are great with kids. I love that they are so patient with my two very active children.
I have been coming here for years and I live how they take care of my eyes and explain what is wrong with them thank you Dr Blair and I want to thank Brittany who I have seen in the 9 years she has been with Dr Blair and the rest of the Wonderful Young Ladies too thank you ALL
Dr. Blair is great, very proficient at his job and very friendly. The entire staff is great at what they do and super friendly and makes it a great atmosphere.
Very professional and friendly staff. Doctor was very thorough and addressed my concerns. They are now our eye Care professionals
The staff was very polite, knowledgeable and friendly. Dr Lee was very helpful, she understood my situation and found a solution that solved it. Thanks y’all!
Love the women in the front office. Rachel is one of the sweetest people I have ever met. Dr Blair does a great job explaining everything.
Love the staff at Primary Eye Care. Very friendly. Also love the new doctor, Dr.Lee
Terrible follow up with patients. Difficult to get an appointment. Extremely difficult to get quick turn around on glasses or repairs. Very long delays with repeated people not being helpful and having to reexplain everything to each person every time I got someone on the phone. It took 3 months to get glasses and the lenses were loose in the frame. My eye issues were a medical problem and I was very ill when I had to travel to see Dr. Blair. I was traveling two hours to see Dr. Blair as he was a specialist. He was dismissive and rushed at all times. He needs to thoroughly work on his bedside manner.
Quality frames and great assistance when trying to make the right selection (ask for Erin). Dr. Blair does a great job of considering my overall sight health. He has improved my sight quickly using a holistic approach.
As always, the doctors & staff did a great job. Very attentive & thorough. Very friendly & courteous.
Being new to the area I needed a recommendation for an eye doctor. My stylist suggested Dr. Blair at Primary Eye Care Associates. I couldn't be more pleased with his recommendation. The office is clean and comfortable. The assistants and receptionist are so very pleasant and helpful. Dr. Blair is very thorough and available to answer any questions you may have. My glasses needed to be adjusted and they took care of this with a smile. My lenses became scratched before they were a year old and they were replaced with no cost to me. The assistant helped me find the best pair of glasses for my face and was willing to take as much time as possible. My only suggestion would be that since I really can't see without my glasses on, it is difficult to select a pair of frames that I like the way they look, so perhaps a magnified mirror to look in would help so that I could actually clearly see the new frames I am trying to purchase.
Friendly staff , fast service and large selection of glasses !!!
We have been seen by Dr. Blair for many years! He is very thorough and explains things well. His staff is very nice! I highly recommend Dr. Blair!
Overall a good experience however even though it was gloomy cloudy rainy day, it’s best if staff serving customers don’t open mouth yawn multiple times in front of customers. Also serving customers while chewing gum is not a very good idea. Otherwise pleasant atmosphere. I also appreciated the technology and obvious knowledge that the entire staff has. Dr. Lee was very pleasant. Will be back.
First time visit to Primary Eye Care. I found the staff to be very friendly and helpful. My wait time was just a few minutes and the eye exam was very thorough. Dr. Lee was very professional, detailed, and was happy to take whatever time was necessary to answer all the questions I had. I left knowing I had the best eye care available.
Very friendly staff. Retinal scan is worth every penny. Dr Blair takes the time to explain everything. You never feel like they are rushing to get onto the next patient.
The staff is always really friendly and can answer all of my quesions. The location is way out of my way as I have moved to Ohio, but I still coninue to go to them because I have trusted them with my vision for years. I recommend them!
Always love visiting this office! The staff and Dr. Blair are all great. Even during construction, it was never an inconvenience. My kids love them too!
Everyone who works here was very friendly and professional. Making an appointment was easy to online and I didn't have to wait too long after getting there. They are all also very knowledgeable about insurance.
I scheduled an appointment on a Friday for the next Monday. The lady who answered was unorganized. She stated she hadn't had her coffee yet. Come Monday, I am not on the schedule so I rescheduled. She rescheduled me for the next Wednesday. I called on Tuesday and she said not on the schedule. I have been here before but will not be coming back.
Appointment for my 6 yr old. They were extremely patient and worked well with him. Dr. Le was awesome!
The doctor was incredibly patient with my 6 year old son who did NOT want to get dilation drops. Just moved to the area and glad to have already found an optometrist for our whole family!
Excellent place and very relaxing environment.
My eye exam was very complete, the staff was friendly and helpful. Dr. Blair was very professional, and took the time to answer all my questions. The office is very attractive, clean and bright and there was a great selection of frames. I got both glasses and sunglasses and was really pleased with my entire experience . Easy to get to and parking was great.
I got a piece of metal in my eye. I was a able to get into the office very quickly. The staff really took care of me. The doctor removed the metal piece with no problem and no pain. I would recommend this office.
My experience at this office has just been okay. I have vision insurance that covers an exam and prescription eyewear but the cost of an exam has never been given to me up front. Because of this, I've been billed incorrectly a number of times. Most recently, I was told that my insurance covered the cost of having a contact fitting, only to be billed for it later. Additionally, the doctor here always feels rushed, and he spends no more than 5 minutes with you. I'll be going somewhere else from now on because the staff has been unresponsive to any issues I've had.
I can see ! Almost good