Reviews of Metzger Eye Care (Ophthalmologist)

m r ran

i was visited this eye care center and get the bi-focal glass. But stupidly , the lady got the wrong measurement of my bi-focal. That is absurd , i went there to get fixed , its a pain in the butt.

Cliff Wartman

Like the personal interest that the staff takes in each case.

Neetu Singh

Best staff .tammy is best employe thy r good people

David Jimenez

Excelent atention. I was in Florence for a business trip. I got an eye infection in the airport. I googled eye doctor and decided to go to Metzger. Excelent atention from the receptionists (specialy Liz) and the doctor. The doctor knew right away what my problem was. I used the drops as she recommended and got back to Mexico with no further problem.

Stephen Zimmerman

I would strongly urge anybody looking to find another doctor. The staff here is incredibly rude and doesn't care, and the pricing is far beyond what it should be.

brianna davies

Horrible scheduling, bad customer service. Rude people.

Rachel Rump

When my 8 month old was prescribed glasses. I ended up waiting 2 months for his glasses when it was only supposed to be a week. I dont think the lady ever sent the form in for the pre-authorization. It should have never taken that long ! Then when they finally did arrive they ended up being too big. The glasses slid down his nose constantly and wouldn't sit right on his face. I looked up the model number and it said the glasses are made for a 5-8 year old child. I took them back and explained they fitted him with ill fitting glasses. The lady looked at them on him and tried to act like everything was fine. I demanded a smaller size to which she did finally agree...... and waited 3 weeks that time for the new pair. Also, Vina is rude to customers and isnt very good with kids and gets aggravated easily

Michele Hughes

I want to WARN all my friends and family about the poor billing practices at METZGER EYE CARE in Florence. I am sorry this will be long. In January I had my regular eye exam, as my family has done for over 20 years. I told them that my eyesight would deteriorate some due to one of the medicines I take regularly and that the last time I was in I was told i needed bifocals. I usually wear contacts but I need to adjust to wearing glasses. I specified that I did NOT want to get contacts this time nor the fitting, just the glasses. Insurance does not cover both. So as I was looking at glasses the employee told me that the copay AND the scratch proof coating came to $33. Awesome, set me up. When I went to the front to pay for that i was informed that my total was $78. WHAT?? I asked what happened to the $33 and they informed me that they did the contact fitting and it is $45. I reminded them that I specified that I did NOT want contacts just glass but they told me I was responsible because it was already done. I reiterated that I did not want contacts but they said they could not change it. So I paid $40 down and was to pay the rest when I picked up my glasses. The next week I got a phone call that the $33 DID NOT INCLUDE the $25 copay, and it would be added to my total. Again I disagreed with them and that that was not my fault that their employee screwed up because I questioned her several times when I chose my glasses and chose against the bifocals which isn't covered by my insurance. Three days later I received YET ANOTHER call that there was an additional fee of $35 for processing the glasses because they did not have the color I wanted in stock. I again argued that this fee was not mentioned at the time of the order and I should not be responsible for this fee. It was their employee's mistake not mine. Again I was told they could not change policy or the insurance would not pay and I would be responsible for the eye exam and the full amount of the glasses. I picked up my glasses yesterday, 5 months after ordering them. Petty? Yes. I also let them know that they just lost a family that had been coming to them for over 20 years because of their poor customer service and sketchy billing policies. ONLY THEN did they offer to remove the fee for the contact fitting, nothing else. Of course I had already paid for the balance of everythiing. I told them to shove it and give me my copy of the contact fitting and glasses information. AGAIN they argued with me stating that since I did not get the contacts from them I could not have the information. I then lost it and begain raising my voice in front of all the other patients and said since they did it, charged me, and it was paid for, they would give me the information or my lawyer was the next call. By the way, I do not have a lawyer on retainer LOL. Rant over, but I hope I have helped just one friend chose another eye care provider!

Aaron Brown

What a fantastic experience.. This brought me back to a couple decades ago in my life where customer service, professionalism and friendliness used to be the norm. To say this entire staff went above and beyond what I’m used to in a average doctors visit is an understatement. They made me feel welcomed, taken care of and important as an individual. If your searching out eye care, please give Metzger a try as I know like I was you’ll be wow’ed!

Jesse Turner

Been coming here for years everyone is friendly

Mary Peterson

This place is a joke go somwhere else u will regret if you Dont