Reviews of Downtown Eye Care: Evans Barbara E MD (Ophthalmologist)

Olivia Rabi

If I could give them ZERO starts I would, but then I wouldn’t be able to review so here’s one star for ya. I first went to his office late May 2018 because I was having issues with my eyes. I went through my insurance with them, have them all my information, and was all sqared away (so I thought). That very day I got an exam and everything turned out to be okay. After my visit I scheduled an appointment for June that way my insurance would pick up my full eye exam and my new pair of glasses. June 2018 I go in and the ditsy receptionist acts as if I’ve never been there before (note, I was there literally not ever three weeks ago where I spent 20 minutes figuring out my insurance (I was under both my parents and my husbands hence the confusion)). That was fusturating because well, we all know how irritating insurance can be but then to come in and have to do it all over again, that was annoying. My appointment goes well. I finish my exam and head out to pick out my new pair of glasses. I pick them out, go over the billing and what not, pay in full, then I leave. A few days later my glasses come in. I get them home to try on and I hated them. I swear the prescription was off and were just too big for my little face— not their fault (although I did have someone there “help” my choose my frames) so I kindly call and ask if there’s anything they can do for me. I asked if I would be able to choose a new frame (note, is the same exact day I picked them up) or something. Anything! All I got was [attitude] and “We would have to re-make the whole thing...I’ll have to talk with the doctor” ...they did NOT know their policy (and I’m an idiot for not asking -I know). Anyway, I called again and they said “well you have to contact your insurance.” I’d also like to add, I would cost them next to nothing to help me out because I hardly have percription in my lenses- I only need them for driving at night or in rain. I even went to a different place to get an opinion on my situation (because maybe I’m just in dream land) nope, the place I talked with was also impressed at their lack of assistance. 100% would NOT recommend this place. Oh ...and the story also gets better, the Doctor I saw left the practice. Simultaneously, I got a bill for 90 MORE dollars. So I have payed almost $300.00 for glasse I will N.E.V.E.R. wear. They COULD have been more understanding. They COULD have tried to work with me. Thanks for not carrying about your clients. Please know, I will be telling everyone I know NOT to go to Down Town Eye Care or Dr. Jenifer Denhartog.

Deb Marchesano

Love this office & Dr. Evans! She is straightforward, thorough and listens to your issues. Plus, she's an MD & this is what you want if you value your eyesight. I'm in/out in one hour! Customer for four years and more to come.

Anne Boal

Dr. Evans has been great for me, my husband, and my Dad. She does excellent and thorough work. Highly recommended!

Stephen Dykstra

Disorganized and unprofessional. If you’re looking for a good eye doctor with a friendly, helpful staff, look elsewhere.

Joe Luna

Great service always willing to work with me l. I’m horrible with ordering new contacts and numberous times they made sure to take care of me. Highly recommend.

Haeley Piper

The receptionist was awesome but the doctor was awful. I had an appointment yesterday and my eyes have been hurting like hell since she poked my eyes with her equipment. She also claimed I wasn't following directions when I struggled to look down with just my eyes in a rude tone. I would rather go blind then come back here.

Matt

My last eye exam was here. The staff was friendly, and the eye doctor I saw (who is no longer at this office) was helpful and friendly. The only reason I would dock them a couple of stars is that my appointment was on my lunch break, where I had finite time, and I sat for a half hour waiting past my appointment time and was late going back to work. It is a very frustrating thing to schedule an appointment and not have that time honored. Things do happen though, but I will likely go elsewhere for my next appointment.

Andrew Healey

Terrible customer service. Sat over an hour for my appointment (Scheduled last week) before finally leaving. Not a good way to do business.