Reviews of Rosin Eyecare - Chicago Michigan Ave (Ophthalmologist)

Jori Wallace

The staff is amazing and the Doctors are all so patient! They will explain things to you 20 times if they have to, to ensure you’re comfortable and healthy! I love Rosin.

Ciana Frenze

I had my eye exam and bought my first ever pair of glasses at Rosin. Their staff is extremely friendly and professional and took the selection process serious, allowing me to take my time and really think about what I wanted and what looked good on me. They have a great selection of frames and are upfront about costs. I had gone my whole life not needing eyewear so I was unsure about the whole process and had to put a lot of trust in their hands, but it was 100% worth it. They even sent a hand-written follow up thank you card :)

Marissa Wilkinson

Had a great experience here! Everyone was super friendly!

Virginia Velez

Very friendly and helpful. They have extended hours which helps tremendously in scheduling an appointment.

Camilo Gomez

Great service and they always have availability always

Michele Pacocha

Great experience, as usual. Thanks for the info on getting a rebate on my contacts.

Christine George

I have been more than satisfied with all levels of service from Rosin--from great frames selection to excellent medical care, most recently cataract surgery.

Dianna Simpson

I always have a good experience at Rosin. The doctors are all professional, courteous and well-qualified. The office staff is also very professional and extremely helpful. I get very irritated with doctors who do not consider patients' time to be important and make them wait 15-30 minutes beyond their appointment time. That doesn't happen at Rosin and it is greatly appreciated.

Rita Cirullo

Fast, efficient and friendly service. Doctor was thorough and check out went smoothly. I would definitely recommend Rosin Eyecare.

Katie Diffay

Since I began wearing glasses/contacts. Rosin has been my preferred eyecare company. The staff are always polite and professional. I have Keratoconus which requires me to have specialized treatment and the doctors I’ve had past and present are very knowledgeable of my condition and really meticulous with my specific needs. Dr. Kowalski serviced me most recently and he was excellent! He trippled checked everything to ensure I had the proper prescription and fit for my specialized- medically necessary contact lenses. I highly recommend Rosin Eyecare (North Michigan Ave).

Aniya

Got a thorough eye exam here and the staff was very friendly and the frame selections are great. They have Cole Haan, Prada, Rayban, and other name brands.

Anthony Sarlo

Angela was a class act. I will be back because of how well the appointment went with her. Will recommend rosen eyecare to my friends.

Linda O'Bryant

Wonderful doctors and staff. I appreciated the personal attention to my cataract situation - surgery wouldn't provide the outcome I was looking for at this point. Also tried daily wear multi-focal contacts provided by the office, but found I preferred my 30 day contacts for more clarity.

AK PB

I’m a loyal customer for three years. Great service!!

Richard Johnson

The exam was thorough and efficient. The doctor provided understandable information and answered all my questions. Frame selection is good. The fitting was good. I am satisfied with the glasses and my vision while wearing them. Overall, a very good experience.

Sean Dillard

Awesome

Susan Bumgardner

My appointment was at the Streamwood, IL location Very professional on time service. Everyone treated me like I was their most important client. They are friendly and very helpful. If I had any complaint it would be they way the frames are displayed the most expensive ones are given prominent positions and least expensive are hard to find had to ask for help finding them. I have several eye problems and felt the exam covered everyone of them. I have great confidence in how thorough the exam was. I would highly recommend them.

Stephanie Smith

Amazing doctors, great staff, all around good experience at a doctor’s office!

Jonathan Brief

Professional enough. However, after measuring the pupillary distance of my eyes, they wouldn't tell me what it was.

Donna Speth

Dr. Whitman is the best eye doctor I have ever had. I have been dealing with some pretty serious eye concerns over the past few month. Dr. Whitman took so much time to figure out what was really going on - she is incredibly patient and genuinely cares about her patients. She referred me to Dr. Rosin who also took great care to explain the condition in my eye and lay out a treatment program. I have recommended Dr. Whitman to 3 co-workers already and will continue to do so well into the future!

Jessica Fleming

Everything went very smoothly with the visit; the eye exam went quickly and the doctor is friendly and professional! Jennifer did a great job helping me find new glasses that I love and that suit my face shape. Highly recommend!

Deena Zimmerman

Hands down the BEST experience every time I visit!!!

Robert Cass

Professional staff, short waits, good service.

Rebekah Jensen

The providers are thorough, knowledgeable, and kind. The opticians are helpful, patient, and willing to help you find a good deal. The selection of frames is great!

Jyothi The Friendly Epicurean

Great staff who worked with me to get the best pair of glasses!

Michele K

Always professional. They go above and beyond working with your insurance to find the best value for you.

Roberto Garcia

From the check-in process to the eye exam to selecting and discussing my options for glasses the entire experience was refreshing and smooth. Thank you for your assistance and continue the excellent service.

Mary Jo Leahy

I appreciated the attention I received from Jennifer when choosing my new glasses. She also did a great job straightening damaged frames. The eyeglass selection was varied and I recommend the company for the value and quality of the selection.

Ted Hwang

I couldnt imagine the worse. They make the process rocket science difficult and cumbersome.

Bharat Nagda

Great collection, not so great staff & service They have a great collection of eyewear & pricing. The staff however is not so focused customer service. The person I was assisted by was not just unfriendly but actually made some not so nice comments around the process. Moreover, they need 10 - 12 days to get my frame ready whereas Accuvision needs 2 days. I wouldn't buy again.

Kristen Wetzel

I was able to book an appointment the next day. The eye doctor was very nice and the appointment was easy and quick. The woman who helped me find glasses was very patient and kind. Everyone was very nice and made for an easy appointment and choosing glasses.

Mike Hurtubise

Rosin Eyecare on Michigan Avenue does a great job for me.

Jacklyn Myers

This was my first time to go to Rosin and I was thoroughly impressed! The staff was very friendly and extremely helpful. The doctor was so kind; I did not feel intimidated at all! I also could not believe the prices- I had previously been paying hundreds of dollars for my contacts at my previous eye care office. The doctor at Rosin changed my brand (to a BETTER one) and my out of pocket expenses were slashed in half. I will definitely recommend Rosin to all my colleagues!

Steven Weiss

They went out of their way to get extra large lenses for my prescription when the old kind weren't sitting correctly.

Samuel Taylor

Kevin Brown is an exceptional employee. I was having trouble removing my contact lens due to dry eye. He patiently took time showing me a couple of ways to remove the lens along with demonstrating how the plunger works. On another visit he asked how things were working. I said it was still problematic. He then offered some samples of a drop to put in eye prior to inserting and removing the lens. This really has worked well. The drop is far superior to Blink previously recommended. thank you, Kevin fro your interest and suggestion.

Rey Cadag

Dr. Angela Benkeser and the rest of the staff are the best! They’re friendly, professional.and knowledgeable.

Larissa Rugg

They took very good care of me, and the insurance part was smooth and seamless!

National Strategic

Tried this location while visiting Chicago in October 2016. Very clean & professional office. The employees were very friendly and the doc was very approachable and knowledgeable. The place looked like it was just recently renovated, so everything looked new. Only minor annoyance was that the entrance to the building is on Erie, not Michigan Ave, so it took an extra minute to find.

Nick B

Amazing and Helpful people!! Great customer service!!

Alexander Holyfield

They were great.

Joshua Vila

So friendly and helpful! I have recommended them to several people. I will be going back for my next pair of glasses!

Bruno Caridine

Professional, courteous service with excellent technology and doctors on staff.

David Rosa

Very friendly service.

Alice Mosley

I had a great experience at Rosin Eyecare. The location was convenient, staff was pleasant, I was seen promptly and look forward to scheduling my annual appointment and referring family and friends.

Don Harden

My experience with Rosin exceeded my expectations. Staff was beyond accommodating, you didn't feel rushed & time was taken to answer all my questions. The facility itself was exceptional. Highly recommend Michigan Ave Rosin Eyecare.

Thomas Ehrlich

Amazing staff that were super helpful as we needed contacts for my daughter forgot hers in NJ. Thank you Rosin Eyecare you rock!

Suly 2014

I don’t care about cleaning or whatever. Respect is the biggest issue and important for me when I deal with anyone especially a customer.. I come today trying to use my insurance in order to get sunglasses and they refused because I have to get a prescription. I told them, I called last Friday to make an appointment for the exam and they said “ you don’t need to do exam if you are ok” but everything change when I get there. I showed them the call for last week. They wast my time and said sorry “ they don’t respect my time and I try to do everything before” you should hire someone who’s know how to talk and keep the customer.. I won’t ever come back or deal with this company.. respect my time so I can respect your but thanks god that we have other options that we can get what ever we want.

Robert Wagner

Very Slow turnaround - due to an attempt to nickle and dime on inventory costs most likley. Rosen Eyecare has the multiple location footprint and optical insurance contracts of a large scale regional optical company, but still has 2-3 weeks turnaround on glasses. I ordered replacement glasses and was told 1-2 weeks. It is now going to be ~3 weeks of my squinting at a computer screen versus luxotica being able to do almost all glasses same day. I understand that Rosen only has 1 lab, but fedex is 1 day either way, so one lab is not the issue. The issue is they reorder the frames from the manufacturer (1-2 week lag time), instead of using the frames that you try on in the store. Then instead of inventorying common lenses with a reflective coating, they wait to coat your frames until the whole thing is in stock, so that adds another 3 days drying time to the lenses. This is stupid, just coat the lenses at the same time ordered and use the frames the person tries on in the store and the turnaround would be 3-5 days including shipping from the central lab. That said, because of their insurance contracts, they know they have a captive customer base, so they don't need to compete on speed. Anyway, if you want something fast with premium brands go to Lenscrafters, if you want a 2-3 week wait and if your insurance gives you few options then go to Rosen.

Epiphany Johnican

Very friendly staff.

Brad Bern

Wow, all around great visit!

Heidi Berry

This place is the Best. I had something wrong with my eye all of a sudden. Called them at 3...they got me in at 4. They were very caring and efficient. Tyler is Awesome.

Jamie Cusack

Quick, easy, and good doctors. What else do you need?

matt alaniz

I've been going to the location on Michigan Ave. for about 3 years and have greatly enjoyed it. The staff is always professional and kind, and the doctors could not be more helpful. Greatly recommend for anyone looking for professional and very informative eye care.

Vanessa Charcas

Super lovely experience. Timely, cheerful and very professional. I've been looking for this type of eye center in Chicago for a while. They gave me background and knowledge on the services they were performing as they did them. They also walked me through all of my queries surround Lasik, should I go down that route. Lovely people all around.

Matt Dias

I have been to Rosin's Michigan Ave location twice, once this past winter for my initial eye exam, and this July, seeking a contact lens fitting. I had a pleasant exam with Dr. Szafranski, who was attentive and patient. Also, Kevin Brown was very helpful in orientating me to the process and making me feel at ease in the office. I was comfortable enough coming back this summer for a follow up appointment despite my general anxiety about certain doctor appointments.

kimberlybeck1

I went in for my yearly eye exam and contracted a serious case of conjunctivitis the next day. Apparently the procedures used for cleanliness failed. Sadly, it cost me $50 for treatment since insurance doesn't cover. I asked Rosin for reimbursement, they politely declined and told me that surely I contracted the disease somewhere else.

Caren Carlson

Friendly, thorough and efficient service. Dr. Graves and his team do great work!

Robin Lenz

Called to make an appointment and was told I could be seen about an hour later. On arrival, I was greeted with a smile and filled out some paperwork. After the quick 3 pages, I was taken to the back waiting room and waited about 2 minutes before I was seen by the doctor. She was extremely thorough and even checked my right eye twice to make sure she had the right prescription. She answered all of my questions and was very knowledgeable and able to explain things well. Afterward I was taken to the frames area. The person helping me helped me find exactly what I wanted, and we narrowed it down to two frames. Pretty much everyone there then gave me their opinion. Everyone was very kind and eager to help. The staff also explained my insurance policy to me well and what each charge would be. Overall, it was a great experience, and I'm happy that I found them.

Brion McManus

First class operation. I'm not interested in coupons or discounts, I'm emphatic about professionalism and quality of service. Reminds me of the days when people cared about their customers and getting glasses and proper prescription is of utmost importance to me. So here's my take: Price, very reasonable, not the cheapest but totally fair. Regarding turnaround time, fastest I've ever experienced. Staff, couldn't be friendlier and nicer. Took a while for me to select a facility to buy two new pair of glasses and was ecstatic that I chose Rosin Eyecare.

Brian McFadden

I found myself with a conference call and web demonstration to a prospective client getting scheduled immediately following my annual eye exam. The staff were helpful with finding me a quiet, private space and guest WiFi access. Thanks to all!

Jonathan Wolfstor

An overall lack of professionalism, concern for a patient's well being, and an inability to effectively communicate amongst themselves all translate into a VERY poor patient experience. For the most part the staff is unapologetic, disorganized, unprofessional, and sometimes rude. Their pricing structure has recently change causing some procedures to cost 4X what they did a year ago. Taken all together, it should lead one to question whether this is the right group of people to entrust with one's eyesight.

Jim Anthony

Have been going to Rosin for over 15 years, flexible, competent provider for eye care products and services.

sal moreno

Very polite very well man there and it made me feel very comfortable

John Pallotta Studio

Fast and professional service. Everyone was super friendly and made me feel at home.

Ms Williams

My review is for the Rosin location in Hyde Park. have a very complicated eye issue and I was referred to Rosin Eyecare because they have a excellent reputation for handling situations like mine. Dr. Mehta is extremely knowledgeable and very attentive. i like the fact that she does not mind answering questions. When I arrive for appointments there is never a long wait or a waste of time. From the moment I walk in, I feel like I am a priority.

Kami Fleming

Everyone was so nice and helpful! Will definitely be back soon!

Pedro Abrego

Great service as always.

Joe Piehl

My eye doctor is great - personable, friendly, and knowledgible - and the manager goes out of her way to make sure patients and customers feel welcome and respected. As a consultant, I travel weekly for work and scheduling appointments isn't always easy. After a difficult experience scheduling (and rescheduling) a follow-up appointment, the manager went out of her way to call, appologize, and fix the situation. It's positive experiences like that you may not find at other offices / stores.

Kalyani Agnihotri

Great service, polite staff.

Amanda Carlson

Rosin has always been a great provider for my eye care-- always nice and well organized, and do a good job of keeping my files and insurance so my visits are always quick and easy. They also forward my yearly visits to my doctor where I got PRK done with is another thing that makes my life easier.

Jasmin Jakupovic

Always a great experience at Rosin eye care. The best customer service ever. Love these guys. The only issue is parking can be a little challenging in the downtown area but if you get there early enough you will find a spot.

Nathalie Williams

I am happy that I found Rosin Eyecare. My former eye doctor passed away and I found a new doctor but it wasn’t a good fit. Dr. Benkeser was a joy to meet. She listened to me and my concerns and is very thoughtful and knowledgeable. In one visit I feel like my eyecare has been taken to a new level.

Sean McBride

Great experience! Very helpful staff throughout!

Mary Steinberg

Great staff. Incredibly helpful. Office is lovely.

Kellie Jackson

I had a great experience. The staff were incredibly polite and professional. My prescription was also corrected, as it was too strong. I'm grateful for Rosin!

Najeeb Zafar

Great place for all your eye care. Dr. Tailor helped out with all my questions and concerns. Although I would say they are a little pricey, you get top notch service.

Kyle Van Der Aa

Getting eyeglasses here was a breeze. I walked in, chose the frames I liked, provided prescription, and they were available in a week. They accepted my insurance, were very friendly, and have great office hours. I would recommend Rosin to anybody!

Leaman Ames

marvelous doctor who was thoughtful and not overly aggressive about immediate treatment ... sorry to lose last doctor to California but seem to have done as well or better ... wife's last experience was special and expect the same as we move ahead ... slowly for my wife but more rapidly for myself

Joycelyn Brisco

My experience was excellent. The staff is delightful, professional, knowledgeable & helped me from start to finish. My eye exam was done by Dr Williams - I was very impressed & plan on recommending her & Rosin to my friends. Erica got me all set up, Cat helped me choose my glasses & order contacts, both of whom are great! Michelle & Wilmarie are wonderful !! Basically, i get quality care, attention & service at Rosin - Thank you.

Amy Binstein

I always have a great experience at Rosin, they are timely, efficient and friendly.

Avi Moskovitz

Been going here for years! The doctors have come and gone but they always hire top folks.

Julie Goldstein

Good service, very friendly staff. Had initially couple issues in regards to my appointment being rescheduled (not by me)?, but everyone was very accommodating.Would recommend.

Jorge Paredes

The staff is super friendly and so helfpul when trying to arrange visits. They also follow up frequent to make sure you are properly reminded for your appointments, especially if you are getting lasiks. Overall, HIGHLY recommend.

Debra Hynek

I was in town for a football game and was having problems with my left eye that I thought were serious. I was trying to find a place to go and called eye doctors listed in the downtown area. The Rosin Eyecare clinic was able to see me right away which was both convenient and comforting.

dmacchicago1

Nice staff, very friendly. Great at picking out the perfect, high end frames for my face. Friendly, knowledgeable doctors.

Adam Skaf

Great location, and the staff is helpful and outgoing. Ask for Ty next time you're in!

Sue Gutierrez

I visited the office in Naperville on Ogden Avenue because they were able to get me in right away, a few days before Christmas. I hadn't been to an eye doctor in a few years, had been planning on it, but my frames broke one evening and decision was made for me. Went on line on Monday night, appointment made for Tuesday morning, had my glasses (which I need to see more now than ever) in about ten days. Was able to pick up on New Years Eve at a location closer to my home. Great service, staff very professional and helpful, and selection was larger than I was led to believe. Would highly recommend them if in need of eye care. Will return for annual checkup.

Craig Posson

We were in town on vacation and my son forgot his contacts. They were very helpful in getting some replacement samples so he could enjoy the weekend. I highly recommend them.

Sharon Hurwitz

Dr. Graves is the guy to see if you wear gas permeable contacts! I had seen another optometrist (not at Rosin) and had gone back multiple times because the lens didn't fit correctly. She ultimately gave up and sent me to Dr. Graves. He got it right the first time! Everyone in the office was helpful and professional. I'll definitely be back for my future eye exams. That said, my glasses have taken a MONTH to make and are still not ready. I've been told multiple times that they'll be ready in a day or two, then they aren't. So maybe ilI' go to Dr. Graves for the exam and contacts, but buy glasses somewhere else next time.

Mary Young

Professional. Thoughtful and helpful service.

Jared Beach

Great experience

Tamra Whittenberg

The location is very convenient and the staff are wonderful. There was a delay in my glasses being ready and that would have been fine except I was not made aware there would be a delay until I called to verify my glasses were ready for pick up. It ended up being only a few days longer but they could have called me to let me know. Other than that, I would give them a 5 star rating!

Caroline Chiu

Happy with the service