I bought 3 prescription eyeglasses for my husband and myself from this place.We spend around $1000 out of pocket with very big insurance payment on top of it. We liked the doctor very much.We also like the stuff at the time of sale.They were very polite and courteous. I bought insurance on our glasses,which was supposed to cover any issues withing two years after purchase. Well, I had an issue today. The lense fell off the Vogue frame when I picked glasses from night stand. I had no doubt that there will be no problem in Macha eye care to fix it. When I came to the place I faced a young woman with very angry face,who did not say "hello" or even asked my name, just "take a sit". She took the case with my glasses and then asked me in grumpy manner if I sat on my glasses, because frame looked distorted to her. I told her that I do not have habit to sit on my glasses, but I brought them here to adjust the frame,because they were sliding off my nose. It could be that somebody sat on them as part of adjustment process. She did not take the humor. She brought glasses back with the same hateful look on her face.When I just opened my mouth to let her know that I would appreciate nicer attitude, so I do not feel guilty for frame not holding the lense. She did not let me say anything, but lectured me that this is how they do things here and this how my glasses should be. I was done with her and requested manager. She stood up and walked away without saying anything. I waited for some time at the receptionist desk, then asked receptionist to invite a manager. Eventually I was able to meet nice lady,who was very polite and kept saying that they want to do it right. I could not spend any more time in that place. I left. I do not know the name of that nasty girl,nor the name of the nice lady. Neither one of them had a name badge or bother to introduce themselves. Neither one of them to bother to ask my name.So, it was incognito encounter.I had smile on my face walking in the place. I had throbbing headache when I left.They ruined my day. I will avoid this place in the future.