Reviews of America's Best (Ophthalmologist)

Heather Long

America's Best literally saved my life and my fiance's eyesight from degrading and corrected his issue. I have nothing but positive things to say about this location, from the manager Alma Isirov and her wonderful team, I just want to say thank you from the bottom of my heart. I went in around June for new glasses, and decided to splurge and get 3 pairs and 1 pair of sunglasses. Everything went great and the whole team had me out the door smiling! And then, about a month and a half later, my eyesight became blurry,. So I immediately though maybe my script was off, so I called them and they had me come in immediately. When seeing me, Alma personally worked with me, had me take another eye exam without an appt, and the doctor there saw the change and immediately told me to get a blood test with my physician and they were so graceful to do it at no second cost to me. Also, at this same time, they checked my fiance's eyes, and discovered he had the incorrect script (from another eye doctor) for years in his one eye and immediately sent in for new glasses. So, I go to my doctor asap the following week and low and behold, I was two steps from going into a diabetic coma (I didn't even know I had diabetes). Thankfully because of Alma and her teams experience (Alma said she had seen this with other patients) with this and recommendations to see the doctor, I was able to receive emergency treatment, and now my vision is better than before! After all was said and done, within two weeks, we got the call that my fiance's eyeglasses were ready, so we were able to go in and give the excellent update to the team in person, and omg, they were so supportive, gracious and amazing! Because of them, I literally avoided death, my blood sugar dropped almost to normal within two weeks, I can see again and my fiance teared up because now he could actually see correctly and is now able to walk without tripping and can see the details in everything, etc. So to this team, we just cannot thank you all enough! Because you cared, took the time and went way above and beyond anything that was ever expected, you gave two patients our vision back and my health back, (I'm now learning to love Keto! :)). We will always go here and will always recommend! Thank you all so much again! Warm Regards, Heather and James! :)

Utibe Akpaninyie

I came here on a Sunday morning to get my husband's glasses repaired. We were driving around and just happen to come across this America's Best. I was greeted by Michelle at the front desk. She was so helpful and she was able to fix my husband's glasses in less than 10 minutes. You can tell when someone has a good spirit. Michelle is an angel. You all need to hire more employees like Michelle. If employees everywhere else were like Michelle, I would have no issues. I give this location five stars solely because of her.

virna mir

This place has to be the worse place to go to get eyeglasses and contacts. Staff make mistakes left and right. My twin sister and I happen to be customers for many years, but a couple of years ago they mixed up our files, and completely screwed up our prescriptions. Nobody was able to fix the problem, in fact they kept making the same mistakes. I decided to get my business somewhere else after they offered me a trial pair of contacts that I waited for over 3 weeks and never got, just for them to accuse me of picking them up when I never did. They had the nerve to tell me they will go over the surveillance cameras because my twin sister probably picked them up!!! Please, do yourself a favor a do not go to this place! Take your money some place else! I would give zero stars if that was an option!

April Juno

I came in with my husband to purchase some contacts. The new receptionist Jamie was so nice and sweet & it was pretty busy today but as we walked in she greeted us with a smile & ready take care of us asap. Great customer service from her, happy they hired a new receptionist with a nice attitude & really sweet to us customer’s. Good job management!!!

Brooke Smith

Gosh these folks are lost, there's one manager lady running around doing everything props to her.

Fred Torres

They don't even deserve a star!, after I bought an overly priced pair of Ray ban Justins just avoid waiting for shipping at ray an official page, they took the glasses because I needed the as eyeglasses so I told the guy working there that usually they don't need the lenses and they had taken them off and given to me on previous purchases, the guy told me they needed them to get the correct measurements so I just went along I tought maybe he was new, well when I finally got them (two weeks after) the dark lenses weren't in the bag! The guy told me he would do something and call the company to see if they had them, long story short he had me going back several times on the next three months when I asked to talk to his supervisor he told me he was the supervisor I just got so mad and I walked away from the store to avoid confrontation which clearly was what this guy was expecting, I never felt so ripped off and disrespected at any other place, save your self the humiliation and go to any other place, I'm sure you'd be treated better.

Jessica G

Service was awesome they were not rude at all hoping to get them, got 2 pairs for 104 had to pay 15 for some exam but was fine had appointment at 12:20 got their 30 mins before to fill out paper got attended quickly and left at 12:20

Wasif Shan

Love em

Rakhim Kadyrov

We had some troubles first , then manager Lametrius solve our problems! She’s the best !

Elko

Awsome expirience jemmerlyn, taylor .and all the eye doctor were outstanding. Dont pick your framea online thats noobish behavior. These ladies went out of their way to even fix my old glasses as well . they're the best ever. Highly recommend this place ignore the negative people

Cynthia Melina

I've been going to America's Best since I was young, but I stopped going there for a few years because of various reasons. When I returned a year ago, I planned on getting the 2 eyeglasses for $60 deal. I got my eye exam done and go pick the frames I want. When I talk to the person who is suppose to assist me, she says that my prescription was "too strong" so I couldn't get the deal. I ended up having to pay for the exam and without any glasses.

Antonio Hudson

Horrible service, they should consider hiring more professional staff.

Diana Rodriguez

Gave my order to the wrong person. Then try to tell me I picked it up.

Fevi Yirgu

I recommend not to come to this place. I came to this place because I needed a checkup. They said I needed glasses so we bought them and came every year to buy new glasses. One day my general doctor recommended I go to a professional optomoligist ( sorry if I misspelled that), we went to a professional and they said I never needed glasses the whole time. Just wasted my time and my money.

Perry Flinker

This location is terrible. The Dr's here are lazy and don't even care about if you have an issue with your eyes. This time I went in because I've been having issues with my contacts I didn't even get to talk to a dr. One of the employees just said we ordered you trials, you're good to go... I didn't even get to tell them what was wrong. I've been coming here for about 8 months and everytime is a dissapointment. They just want you in and out and don't care to take time to help you.

Priscilla Ray S

some good helpful ppl over there... but there's still too many rude impatient workers who needs to check their attitude. UPDATE: It got better

Richard Cordero

Never coming back here again. No one ever greets you correctly when you walk in. The customer service over the phone is horrible as well. When I called in to ask them to fax my prescription, it took 6 hours, rather than sed "5 minutes".

C S

I was in on Dec 22, 2017, the support staff was great, friendly, and very professional towards me. The eye doctor was in a rush and she made it very evident she wanted to get out the door. The doctor even rudely knocked on the door during my first exam to chastise the support staff right in front of me. The eye doctor rushed through my exam so she could leave. My appointment was scheduled at 5:50pm which was a time posted on the website, so I am not sure why the doctor was in such a rush.

Whomcan Ibe

Throughout the years I have gone to this location due to the great sales which America's Best has held. But recently the staff here have become irritated and unwelcoming to their clients. I would say to anyone wishing to go to this location, save yourself the irritation of being belittled and go to another eye care center where you are actually given a hello upon entering.

Sarah Koz

Very helpful. Came in for a frame repair and they totally saved me. Thanks for being open on a Sunday!

Milf Hunter

Spoke with Jamie about my glasses that took more than two weeks to arrive. Not only did she hang up on me two times she also had the nerve to be very short and unprofessional when she finally found my glasses that may have been there for over a week. She then proceeded to say "you can pick them up tomorrow" and immediately hung up before I could even ask another question. She tried acting like the phone disconnected when I could hear her taking me off hold and hanging up. Will not be recommending this location to anyone again.

Rosa Velazquez

Everyone listen up. This place is just so unorganized and the staff don't know what they are doing. The first time I ordered contacts they messed up the order. They said they would order again and once again they messed it up. It's been a few weeks and I still haven't gotten the correct order of contacts. And that's not the worst part. I recently went in for a follow up on my contacts. I get there on time and they told me to wait. Another staff member asked again why I was there. She took my information and I went in to wait again. Then another staff comes and asks me if i was here for a class. I asked what class she was talking about and she looked at me like I was dumb. She said "it's called a class." I had to tell her that I was there for follow up. Again I was told to sit down and wait. Anyway the rest of my appointment was meeting a new staff and being told to wait again. I waited for more than 2 hours. Finally they sent me to see the supervisor and she was helping another client. She told me that once she finished with that client she would help me next. So she finished with that one client, looked at my stuff and moved on to another client. I just grabbed my contacts that still weren't the correct ones and walked out the door! The staff saw me and said nothing. Oh and I also received a call and an email from them once I was already seeing the eye doctor and they said that I missed the appointment and asked if I wanted to set up another one

Hiro

I always needed glasses but neglected grabbing a set since my first overpriced (total cost of hundreds of $) pair in 7th grade and another pair years later I got outside the country that made me dizzy. I never wore both. Well, many many years later of a glasses-less lifestyle and being in my late 20's with worsening vision, I decided it's finally time to correct my vision. Saw America's Best's deal of 2 pairs plus a free eye exam for $69. I thought that was unreal! So I scheduled myself and walked in for the eye exam. I agreed to the additional eye test for $15, to check for any underlying eye problems like glaucoma and stuff. They offered anti-glare, anti-scratch, and a whole bunch of other options that would substantially increase the price. I refused the options and they didn't argue. Gave me exactly what I wanted and told me to stop by for my glasses two weeks later. Amazing deal for perfect vision @ ~$85 + tax for two pairs. I wear them everyday I'm outside, what a difference!

Diana Nicolau

Rude and bad customer service. Just in and out right the way

Cecilia Soto

Okay customer service, Bad at letting you know when your glasses and contacts arrive. Was told 7 to 10 days it's been more than two weeks now.

Jhon Henry Tenorio

They should close like at 8:00

Yehudah Bernath

A great place just watch out for added fees

Barot Hemu

This place is the worst place ever the doctor is so rude and staff is bad too

SHECHINAH TINSLEY

Horrible experience. If you have the option to go somewhere else, absolutely take it. I had to go in this location 4 times from the date of my first contact exam. The 1st time the employee didn't write my prescription correctly and when I tried to order online my order was canceled because I had a "astigmatism". I called and talked to a manager and they let me go back so they could write my correct prescription and try to fit me for contacts that fit. The ones I wanted had to be ordered, so I waited three weeks for a phone call and never got one. I called home office and demanded and refund because after 2 months I had no contacts and was going to have spend money elsewhere for another exam. She told me they didn't give refunds, but could schedule me another appointment with a different doctor. This time the doctor was nice and way more knowledgeable than the first doctor. She once again recommended a brand they didn't carry and ordered them for me. I never received a call to pick them up and at this point don't care. Very unprofessional and just a waste of time and a big headache, don't do it to yourself.

ElmWood Flooring

So far after having spent $246.47 to join the eye club, if I didn't it would have cost more like $352.95 for my two glasses and the exam., I had my eyes checked and got two pair of glasses and trial pair of contacts, I thought everything went well, but when I got my glasses within a week of having them one pair broke, very cheap frames, now I have to call and ask for new frames, plus I have now noticed my head hurting from the new glasses, I don't think the so called eye Dr. here gave me the right test for my eyes, My old eye Dr. use to dilate my eyes to really see in your eye for any problems, they didn't do this at America's Best. Plus, the so called Dr. looked like a young lady just out of school with a Dr. coat on, which I think she is just more of person who flips the glass and just asks you A or B, which one can you see better, and not a real eye Dr. Now I have to go get my eye rechecked to make sure they gave me the right prescription for my glasses and contacts. Don't get sucked in with the Free exam plus 2 pairs for $69.95. It's just to get you to come in. you will walk out paying much more.

Andrew F

I’m a newbie with contact lenses. I went to Americas Best on Lincoln for my fitting. I had to come back several times to get things just right. Dr. was very patient and did a great job of working with me to get the correct mix. Thank you for being patient with me,I do appreciate it. I would recommend this place to others.

Gabriela Zepeda

Rosa is hands down the friendliest, competent and most knowledgeable staff person at this location. My family of four get our glasses and contacts from here yearly because of her great customer service.

Evelyn Ramos

I highly recommend this place. The staff is amazing both Teresa and Kimberly were great help. Kim help me find the perfect frame for my face . I was in and out of there within an hour the service was fast. I would recommend making an appointment online and fill out the paper work as well that way when you go in you just check in and the doctor will see you right away. My glasses were ready in a week!!! When there was a slight problem with my prescription Teresa was right on it she help fix the problem right away and once again had my glasses ready for me in a week. I love this place. Dont let the negative comments turn you away this was the best experience I had ever at a eye doctor place. Thank you once again staffers you guys are amazing.

Patsy Izuorgu

Reading the reviews I was sceptical but it's close to my home, the service was great, and the staff was friendly. Had an issue with one pair of my glasses, went in, it was immediately understood and also taken care of Thanks for great service guys, and a special Thanks to Jaclyn. Great customer service

Brandies Mevaa

*****UPDATE TO RESPOND TO OWNER****** I posted this review on the specific Google Listing on Lincoln in Chicago. The lack of professionalisim apparently isn't limited to this location. It doesn't take much to actually look at the review to see which location I was referring to. I'll send an email, but I'm not exactly sure how that will help me. I've written this review to help others make a better choice than to visit this clinic. --------------------- I booked my appointment online. I was suprised to be greeted with a very overwhelmed and pushy staffer who checked me in by first saying... NAME? I give her my name and she's like... "Oh baby you're new, you should have arrived at least 15 mintues early." Mind you I had arrived 10 minutes early while i waited to be addressed as there were a few people ahead of me trying to address a broken eye glass problem. So I say, well my email confirmation didn't say to arrive early when I booked online. She was like, "Well we would have told you that when you called, cause IDK she has had me cancel and reschedule appointments already today (meanining the rude optometrist, but I'll get to her later). Another staffer much more calm said was he beyound his grace period, she confirmed he was and the other staffer said, well that is why. She isn't going to turn this patient away when she arrived early. So I see the doctor and she is breif and rude. She rushes through my exam, I ask her for a written copy of my Rx and she said that the next person would get it for me and walked out. So I'm like... Okay. I get to the next lady who tells me to either pick frames or check out (not rude). I decided to just check out and ask for a copy of my Rx, she was like why didn't you ask the doctor for it? I'm like, I did. She said the next person would give it to me. She was like... Well that's not correct. I'll have to go and ask her for it now and she may not actually have time to get to you. WTF????? I will never visit this place again. P.S. I did get the copy of the Rx.

Mom Mia

Rude staff!!! It seems that you owe your insurance to them!

Daniel Ulloa

I’ve been coming to this location for years and have noticed the customer service get progressively worse. I will not be coming back here again. The doctor was pleasant but all of the support staff are unprofessional to the point they don’t even try to hide how bored they are (lounging around, busy texting on their phone, joking around on the floor). What should have taken 15-20 min (came in to pick up contacts) took over an hour. The blue jackets don’t cut it. Why can only one person ring up the order? Management please look into this and consider hiring more professional staff.

Malik Johnson

I thought the staff was very nice, but I didn't like the Dr. that looked at my eyes because she didn't really offer an alternative to dry eyes. I asked for a prescription for restasis, she wouldn't give it to me

GODZILLA !!!!

Went in today and asked if there were available appointments the lady said yes and they had free at the moment. Sitting down for -an hour while they called other patients that went in before me asked the receptionist at the front and she said your file was not put at the door the dust reception fault. Seriously very slow service get it together!!

Mrs. M

Update: 6141 N Lincoln Ave, Chicago, IL 60659 Under New Management and Staff... Much Better Customer Service... I Like The Change... Thanks! ************************************************* 0- Stars!!! Poor Customer Service... 1/2 Hr of Servicing Myself... Absolutely Wasted Time!!!! I Left and Drove Out To Burbank The Next Day Where They Took Care Of My Needs In A Timely Manner... Worth The Drive!

Don Shields

Staff was really great. I dropped the rating due to false advertising. The frames I picked out on the web site did not match the price as advertised.

Chong Choi

One of THE worst and painful experiences in purchasing contacts. Customer service was absolutely terrible, slow and rude. When I came in for my eye exam, the entire staff was in the center of the store conversing, while I stood at the front desk waiting to be serviced and checked in. Not to mention their attitude when you request something, and they do not follow up at all with what they say they will (in my case, insurance). I don't go online to criticize and write reviews on my experience, but this place absolutely deserves all of the negative reviews it can get. When I'm dishing out $500+ on contacts, I expect at least some sort of customer service when trying to order them.

Astrid D

Less than a year can pass by between getting new contacts and seemingly every time I've gone in I have to join the eyecare club again....when I brought that up to one of the ladies working there, she laughed and said "no comment". Funny but I think she knows what's up because it's probably a gimmick pulled on everyone. They also never, ever, ever call to tell you when your contacts are ready. I've called before when theyve said theyll be ready and they never are. Lack of catering to customers.

Alex P

Unprofessional and rude, will never be going back. I would recommend the Walmart vision center one hundred times over.

Marissa Kunkel

I was over an hour early for my appointment but was seen immediately. The eye doctor was fantastic and super personable. Rosa, who helped me pick out my glasses knew exactly what I liked and needed and got me 2 glasses with anti glare for a great price.

aldo carbajal

Everybody is nice and attended us really quickly! Although after we took the test they kind of took a little bit to check us out. Jaclyn was very nice and helpful!

A Amirova

No customer service at all

Dereck Wood

I READ THE REVIEWS BEFORE GOING AND I WAS A LITTLE APPREHENSIVE. BUT AFTER MY VISIT, I HAD NOTHING BUT THE BEST VISIT. I HIGHLY RECOMMEND USING THIS LOCATION FOR YOUR GLASSES/CONTACTS.

Tin Lay Thwe

Bad customer service, so rude!

MF MF

I was shocked to see how the sale person in that store was acting. She was chewing gum, looking to the side while listening or talking and didn't show any interest to help. I am waiting to receive my glasses because I really need them, but in the future planing to go any other place to avoid dealing with this rudeness.

Oscar Mora

Went for the 2 for 69 deal instead ended up paying 2 for 300 Never coming back

Kia

The eye exam was fine. I did choose upgrades for my son's glasses. Paid $370 for 2 pairs of glasses with transition lens. I also purchase the 1 yrs warranty. I asked about cleaning cloth and spray for the new glasses. I was told they ran out of cleaning cloths and the spray needed to be purchased. I was told I could purchase a cloth if more came in. Wow... how classy. You spend $370 and can't even receive the free cleaning cloth. Tacky and Cheap. I will not shop here again.