Reviews of Pearle Vision - Riverpoint (Ophthalmologist)

Edgar Garcia

My recent experience at Pearl Vision in the Riverpoint Plaza was great! Fanny, Dr. Yaffe, and another young lady were very professional. Fanny was very helpful, thoughtful, and also helped me choose the perfect glasses and contacts. Dr. Yaffe was very professional and gave me a lot of information regarding my current health vision. I switched from America’s Best. I highly recommend choosing Pearl Vision, specifically visiting this location.

Barbara Mlinarich-Schultz

I was accommodated quickly. The girls who work in the front are on the ball! State of the art equipment. My doctor was knowledgeable, professional and personable. He fine tuned my prescription and I couldn't be happier!

Loren Mercola

I have been a Perle customer for about 30 years and I must say the service is consistently impeccable at this store. The staff gets you in quickly and the doctors are awesome. Everyone is super helpful and accommodating whether you need an eye exam, glasses, contacts or all 3. They have a nice assortment of glasses and contacts, as well. I must give a special shout out to Bianca R. who went above and beyond in helping me with obtaining contact samples, re-ordering new product, tightening up all of my glasses, and selecting new options for frames. She is SO warm, welcoming, friendly, patient and helpful as she listens attentively and is all about service. She puts you at ease and makes you feel so well taken care of at this store. Kudos to her and the entire staff for outstanding service! I highly recommend Perle. :)

Janice Erickson

I went to Pearle on Division today thinking it was going to be difficult to buy new glasses. I was surprised how easy it was.I loved and bought the first pair that Sean picked for me.He knew exactly what would look good on me, He also knew the lenses I would need from my prescription and told me exactly how much they would cost. My advice is ask for Sean!!

Jennifer Gomez

Excellent customer service! I would like to thank one of the employees whose name was Debbie because she went above and beyond with assisting me.

CINDY REYES

The one on Fullerton ave They over change me for my glasses and my husband glasses and my husband neaver could see out of he's glasses and my dad went there and they still have not got he's glasses right. So I well not go back there at all.

Elisabet Esquivel

Everyone was very friendly...We also like how attentive everyone was especially Mary Puma who helped us find the right glasses and all in good prices...I would highly recommend this place to find the right glasses with great prices.

Si Fer

Sadly I lost my glasses and had to visit my local pearle vision. Bianca was awesome. I walked in and she had my last transaction pulled up in less than two minutes. I was in and out in less than 15 minutes. I asked her to give me a call once my order was ready for pickup. I was pleasantly surprised by the message in about an hour. Bianca was delightful and would return to this location just because of people like her. Thanks again

Chris Powers

Good location. The doc was friendly and helpful. A lot of options for frames, and they let me take my time while browsing. I had to just go back and get the frame tightened and they were still helpful. I would recommend this location highly

Michael Logan

I recently bought a new pair of Frames from Pearl vision thanks to Jennifer she was very professional and helpful!

Mike Gonzalez

Went here to get some reading glasses for school and the young lady Jennifer P. Was very nice and helpful. The doctors were quick, thorough, and offered a lot of info during my examination. They accepted my vision insurance from work with no problem. In and out :)

Vicci Rodgers

I have trusted my vision to Dr. Vidulich for the past 30 years. As the practice has grown I remain impressed with the quality of the professionals who join this team. Most recently my daughter and I had the pleasure of working with Bianca. She sold us 3 pairs of glasses, repaired and cleaned 3 more I brought in with me. In less than an hour my daughter had her 2 new pairs of glasses and mine will be ready next week. We were barely awake last Saturday morning and our day was made a lot brighter by smiles from Dr. V and the rest of his great team. We'll keep coming back!

Mari García

Roberto and Fanny were very knowledgeable, courteous and professional. I was acknowledged from the minute I walked in and was treated with utmost care. I love the frames they helped me pick out! I highly recommend this Pearl Vision branch. Yes! I made the switch from LensCrafters to Pearle because of this seamless experience!

Yadira Diaz

Bought a $600 pair of bvlgari glasses, part of the design on the frame unglued, I went into the store to get it repaired but they couldn’t do anything they said that they could only order a new pair. They’re not even 1 year old. Horrible. Will be taking my business elsewhere. Update 7/31/18 A few days after my visit, I received a call from the office manager Gloria following up on how my visit went. I informed her of my experience and how dissatisfied I was with the service and reasons why. Gloria was very attentive and genuinely concern, she apologized on behalf of the staff for not offering more support and I was pleasantly surprised when she informed me she had already placed an order for a new pair of frames (same as my originals) free of charge on my behalf which I picked up today. I’m very thankful for Gloria and her great customer service, she left me feeling appreciated and valued as a customer which is key to a successful business. I will definitely continue to do business with Pearle Vision and have already set up my next appointment, one person definitely makes the difference.

Orlando B

Best place to get glasses.

Manny Bonilla

Excellent eye doctors who really care about Your vision.

Haitham Almotawa

They are not clear with us

Alexa Torman

I ordered my contacts last week and they came fairly quickly, but I could not get to the store in time before it closed- my GPS told me I would arrive at 9:06 PM and it closed at 9 PM. I called ahead and asked if anyone would be there and they said the manager would wait. I only got her first name, Gloria, but she waited and had my contacts in hand as I arrived. I was so thankful due to being completely out of contacts. Her generosity blew me away and I was very grateful! Thank you Gloria and Pearle Vision for exceptional service!!

Graziella DeMaria

I went to Pearle Vision this pass weekend, when my son accidentally broke my glasses and i was in desperate need of a new pair. Pearle vision was actually the second store i stopped by for help that day, now i know it will be my first. After being friendly greeted by everyone The Assistant Manager Debbie was a great help to me. She understood my situation and how I was in need of a new frame ASAP. She was able to find me a perfect frame to fit my lenses and I was able to go home with a new pair that day. In addition she serviced me as if i was part of her family, meeting me on a very personal level. It is nice to see there are still people out there that are willing to help you. Her customer service was excellent!!!!! As i walked out with complete satisfactory everyone greeted me out. Overall, Great Experience. Pearle vision in Melrose Park will have my business forever.

Maria Del Carmen

Customer service is great. The new machines are a great update (I especially appreciate the new "air-puffer" tool). Glasses selection is great as well.

yadi martinez

I had an amazing experience looking for glasses and that’s not a sentence you hear very often. Zurielis was very helpful and patient with me. They have a lab on site and I was able to get my glasses in just ONE hour. I will definitely be back!

maria gabriela rivas noriega

Came in on Sunday, July 7, and I was seen by Dr. Contreras and I was taken care of Jessica G which was very professional. I would recommend this place 100% to anyone.

Reynel Tecruceno

I called to schedule an appointment and had no issues. The staff was helpful and answered all my questions. The doctor was friendly and took his time to explain the situation with my eyes. I liked that the staff explained all the benefits of the different lenses without being pushy.

leonel morales

Super helpful staff. Bianca went above and beyond to answer all my questions. My glasses were done on the same day! Definitely recommend this location!

Jenna Humphries

They are great! The doctor was friendly and took time to explain everything thoroughly. The staff is helpful and knowledgeable. Usually can be seen the same day. They were so great when I got trained on my new contacts

Miwa Shimokogawa

Great service by both the doctor and the assistants. Friendly and super professional. Would definitely go back!

Zach Solomon-Beloin

I recently moved to Chicago and needed a new optometrist. It took me more than a handful of contact lens training visits to get my contacts in my eyes. Each visit, employees graciously sat with me to help me. They were extremely courteous, helpful and made me feel comfortable as a "rookie" contact wearer. The doctors were all extremely personable and knowledgeable throughout the exam and follow-up visits. This honestly is probably the best service I have received in a doctor's office in a LONG time. I have nothing but great things to say about everyone who works here. Very nice, helpful and happy to answer any questions. There never was a sales pitch; everything was centered around me as the customer. I highly recommend this business!

Jennifer G

My recent experience at Pearle Vision in Riverpoint was great! Dr. Contreras was thorough and offered a lot of info during my examination and Jessica G helped me navigate through the wide selection frames. Definitely plan on coming back.

CeCe Maldonado

Excellent Experience... I just want to Express what a great experience I had setting up the appointment was simple and the availability was great my appointment was scheduled for 7:PM I arrived an hour earlier I was well greeted by the great staff imedently assisted, Dr. Contreras was amazing! patient, very detailed and diligent I am very pleased with the service of this facility across the board from staff to the Doctor Thank you Pearl Vision River point for your great service.

Maria Varela

I have been going to this Pearle Vision location for a number of years, and now my husband and daughter use their services as well. Dr. Vidulich is fantastic! He is thorough and friendly, knows his stuff. His staff is great and knowledgeable...and patient in helping us pick out new glasses (thank you Izamar!). Not to mention having the newest eye testing equipment - yea! No more eyedrops! Thank you again to Dr. Vidulich and staff for your fine service!!!

Arianna Vilella

Excellent service. Mary was fantastic & the other staff was great.

David Flores

IT SAYS OPEN BUT IT'S NOBODY ANSWERING THE PHONE I JUST NEED SOME CONTACT LENSES AND I DONT KNOW IF I NEED TO SCHEDULE AN APPOINTMENT OR JUST WALK IN great service americas best is trash i love pearle vision

Jaymes Berry

Mary Puma is fantastic asset to office.

Tammy W

Superb customer service, very courteous and efficient. Came in with my broken no-line bifocals right before our family trip and had a new pair the same day! My friend referred me here because she see's Dr. Vidulich for her exams, I will definitely come here for my next one.

Madisson Lank

This was a waste of my time and money. My first appointment ended with an incorrect prescription for my eyes. When I put the glasses on, I said they were wrong, but the lady said to try them out anyways. After a week of headaches, I returned to get a new prescription and it still didn’t feel right. As I had lost trust at this point, I went to Costco instead and within 15 minutes I had a much more accurate prescription for a lot less money.

Jennifer Rojas

Best doctors and great service!! Very helpful staff and great service overall!! Jennifer helped me and was able to help me find the perfect glasses!!

Steve McKenzie

We've been going to this Pearle for many years: Dr. V is excellent in both his knowledge and people skills. Quite good with children. And this year we were were assisted by an optician named Bianca: helpful, good sense of style, friendly. In general, we're tough customers, but we give 5 stars here.

Fernando Beltran

Great service!! Have been going here for years and have always been treated great by the staff. Ask for Jennifer or Mary they are the best!!

ailin rodz

Peral vision associates are not trained well, I was told that they accept my insurance, to come out the frames are not insured I find out after the eye exam... they just wanted to get paid for the exam... I wonder if the dr.know what the unqualified Ladies are doing...not recommend in this place STAY AWAY

1 1

I had a very good experience with Pearle Vision today. It was easy to get an appointment, and once I arrived, the staff quickly got me registered and checked in. I didn't have to wait very long to be seen by the OD, Ryan. He was very personable and did a good job of helping me out. Jennifer also did a good job helping me to navigate my insurance and selecting new frames. I will look forward to keeping this Pearle Vision as my regular eye care location!

Giedre Petrunyak

Perfect!!!! I call last minute before closing and doctor Wait us and help Thank you very much !

Michelle Woodbury

They need to have more people working on Sunday. Walked in hoping to get my eyeglasses fixed and after 30 minutes of waiting with no one talking to me I left

David Matienzo

This place is a huge waste of time and money. If you have a stigmatism don't expect these doctors to give you the right prescription the first time, or the second, or the third time especially for contact lenses. Also expect to wait almost 2 hrs before you can finally see the eye doctor even with a schedule appointment.

Leonel Dominguez

This is a phenomenal place with great customer service and a wide selection of eyewear. The facility is gorgeous and they have all of the high cutting-edge equipment. I haven’t had an eye exam in almost eight years and Dr. Contreras was extremely nice and helpful. He was very professional, friendly, and very thorough in his eye screening. Furthermore, Mary and Jessica did an amazing job during my eye pre testing. The moment I stepping into the store I was greeted nicely and was taken care of with no hesitation. Jessica was the sweetest and will go above and beyond to ensure you walk out of the store with the best option for you. She spent so much time helping me find the exact frame I wanted(I’m very picky) and educated me on the different lenses and helped me select the perfect additions for my personal needs. I highly recommend this place for anyone looking to their eyes examined and for eyeglass purchases. The selection they have and the service is the best around. Thank you lovely ladies and thank you Dr. Contreras for your help, you were all amazing and I will be coming back!

Less Feliz

Location is great. Lots of stores & a places to eat nearby. Loved the girl Rozayra who helped me pick out my new frames. I love them & she made the whole experience fast, easy & I left with a smile on my face with my new glasses within an hour!

Andy Fowler

Everyone is very polite and helpful. The doctor really helped me get the right prescription and understood my concerns. Bianca was patient and helped me order the correct lenses.

Jennifer Kotz

I have been a satisfied customer for 8 years! Sam, the manager, is very talented and an expert in fitting people for frames. He can narrow their huge selection of frames down to a select few because he knows how every single frame fits! He has an eye for the unique characteristics of a person's face and can pick the best frame that will not only look best but fit most comfortably. I love my new frames as much as I loved the last pair I purchased from him 7 years ago. I highly recommend his services to the most sophisticated customer. You will be pleased with their level of expertise: from the exam, to the selection of frames, to the custom fit after purchase. The service is second to none. Customer satisfaction guaranteed!

Patricia Bellis

Professional assistance and a quality product! Love my new glasses. Progressive lenses (or bifocals) can be a tricky fit but Dr. Vidulich did a superior job. I can see perfectly at all distances, closeup, distance, computer use, super! The store manager was delightful and patient as she helped me find the perfect style. Thank you!

Ivelina Nikolova

Two weeks ago I visited Pearle Vision Six Corners for the first time. Exceptional customer service! Very polite, caring and informative! I was met by the optician Ewelina N who was leading me through the whole process. She was explaining everything in detail about the covering of my vision plan and answered all my questions. She even helped me choosing frames for my glasses! Thank you Ewelina! I would like to thank Dr. Lang for the detailed an indepth exam. Now I can see again! I know now I will be back.

Linda Chaput

I’ve been seeing Dr. Vidulich for years now. I suffer from atypical Trigeminal Neuralgia and am often hard to prescribe for. Dr. Vidulich has given me the best sight I’ve had since developing this disease. I am an Optician’s nightmare when it comes to fitting glasses. Gloria, the store manager has saved me time and time again. She is so patient and understanding to my pain and constant need for adjustments. I cannot say enough good things about this location and the staff here. They really go out of their way to make you happy and comfortable in your glasses.

Alen Blagajcevic

I got my glasses made here a few weeks ago and when I tried the glasses on it was obvious that the prescription was not centered (No one measured where my pupils lie in the frame). The lady just told me to try and get used to it and was trying to get rid of me. I left the store and took the glasses to my optometrist who told me they were terribly made and the prescription center needs to be raised otherwise I will always have this fish bowl feeling when wearing them. I took them back and they agreed to remake them- took 9 full days and no one called me to let me know they were done. The new glasses were exactly the same, when I told them this they dismissed it completely and pushed me out the door basically. I took the glasses to my optometrist again who confirmed that they didn't change anything. They gave me the exact same glasses back with the exact same problem. I gave up on them fixing it, and am basically out $400. DONT GET YOUR GLASSES HERE! The staff have no clue what they're doing and are only nice until you pay. Then you get pushed out the door.

Marcos Delgado

Zury was very helpful and thanks to Mary for coming in clutch with the goggles

Martha Hudon Manriquez

New patient to this location & highly recommend! Staff dressed & treated customers professionally. The store uses the latest technology & Dr. Daniel Contreras was excellent! He explained everything with ease, answered my questions and it was a swift but efficient appointment.

latina harper

I really wasnt happy with this place at all. They were supposed to submit a prior authorization to the insurance company for a bifocal lense for my father which never was done. They kept lying about whose fault it was knowing they never submitted the authorization accd' to his insurance. Then NEVER called to say that the glasses were even ready. Bad business Pearl Vission.

Eileen Luciano

I live in the northwest side of Chicago and I will drive 30 minutes to receive my eyeglasses/contact lenses services from Pearle Vision at Riverpoint Center. Bianca was accommodating for me and my family. She sought out more eyeglass frames in their inventory that were not displayed in the store. The manager Gloria also assisted towards my eyeglass purchase by checking up on me and providing feedback. I highly recommend this Pearle for your vision needs.

A Flores

I visited this location 2x last year. On 9/29/18 with my son for his exam and 12/04/19 for myself and on both occasions Bianca R. provided me with excellent customer service. She is very knowledgeable and friendly.

J Velazquez

Dr. Contreras and Fanny were a huge help and made me feel comfortable and welcomed. Dr. Contreras helped me find a solution to the irritation in my eyes and Fanny helped me find the right pair of glasses for me. This is my second time attending this facility and I love it! I will definitely come back here for another check up on future occasions.

Charles K.

Friendly, informative, thoughtful, comprehensive, on-time service. A spectacular spectacles experience!

Tony Gandara

Just had a great experience here! Fanny was so nice and pleasant. She helped me find the right pair of glasses for me. I always have a hard time choosing and she was very helpful. Thanks!

Vanessa Arroyo

Thank you Bianca for not only the great service, but you helped me figure out my insurance, make an appointment and get my glasses same day.

Juan Mendez

DECENT! Rozayra and Jessica were very professional and helpful. They really made me feel welcome!

Jessica Voegtle

I had an awesome experience coming to the Riverpoint Pearle Vision. From the moment I walked into the door I was greeted by a very friendly host. The representative took me to three different eye machines and was very courteous even though I am a pain with that puffer thing they use to measure pressure of your eye, but we got it done and she was very understanding. I do not like knowing something even as small as a puff of air is going to shoot in my eye , but she reassured me and made me feel better about my obnoxious fear and we got it done! Next, Dr. Hungerford was very professional and personable. He made the process smooth and got me my prescription lenses. Jennifer V. Is an absolute gem to your location. She gives great advice and insight about how glasses are supposed to fit, where you should wear them, and most importantly she is honest about what looks good with your face shape, skin tone, and hair color. She really pays attention to detail. I had five pairs of glasses I was trying to decide on and we easily narrowed them down to a winner. She went over insurance , extra add ins you can opt for in your purchase, and more importantly she built rapport. Not all associates are like this but she made the experience enjoyable but also memorable. She is someone you guys should truly keep and or promote because her work ethic is second to none.

Herman Salzberg

I have been going to this Pearle for years. The service is always great and they have a very nice selection of glasses. They are one of the few places that can get me prescription right as I usually have a difficult time at other places. I will be returning in the future!

Andreea Ciocirlan

For years I went to a different eye care place and once I moved the new place did not make me happy! I went in the pearle vision before my class and they treated me with smiles and gave me a full indepth eye exam. I couldn't be happier! Debbie was the sales associate who helped me and she was perfection! Anyone going here, make sure you have her helping you! She was extremely sweet, funny, and made me feel extremely comfortable. She was willing to help out with figuring out any plans I needed for my contact boxes. She is a great listener and extremely enthusiastic for it being 10 am. Amazing staff! Amazing place!

Bob Patrick

I usually have gone to an ophthalmologist for my exams because of my health conditions and then buy my glasses at a boutique. But this year I had VSP vision insurance so I thought I would give the Pearle Vision in the Lincoln Park / DePaul area a try. From top to bottom they did a great job, I was greeted warmly at the desk, the staff was extremely friendly and professional, my exam with Dr. Vidulich was thorough, efficient and almost even fun (if any medical procedure can be fun-at least you get silly sunglasses after this one!). They also sent a follow up summary of my exam to my primary care doc. Their eyeglass selection was awesome, their selection is as good or better than a lot of fancy places, Sam did a great job of helping select a frame and my glasses were the same day. What's not to like!

Judy Franks

I cannot thank the staff at Pearle Vision-Riverpoint enough for their careful and personal attention during my recent visit. I am new to wearing glasses and everyone from the eye technician, to Dr. Norm Blase, and Julie (along with her retail staff) made me feel both comfortable and confident. I am a professor and having eye glasses that not only function well, but also look fashionable are very important to me. Julie assisted me with finding two stylish pair of glasses. I emailed her a photo of a "look" that I wanted and she immediately zoomed in on candidates from the vast selection of frames offered at Pearle. Also, Julie took the time to fit my glasses and explained to me how to properly hold reading materials 18 inches away from my eyes to get the optimum benefit from my reading glasses. I entered the process completely overwhelmed and left feeling confident and importantly, I can see! I highly recommend the team at Pearle Vision Riverpoint. I will definitely return!

Tim Bahr

I've been going to the Pearle Vision store at 1730 Fullerton for years. I just got some new glasses and as always the experience was excellent. Dr. Vidulich and his staff are very customer service focused. Highly recommended.