Reviews of Northcenter Eye Care (Ophthalmologist)

Erica Hungerford

Great people to work with, and a wonderful selection of frames to choose from. I went to three other stores before coming here and (finally) finding frames I loved. I'm also loving these "HD" lenses, totally worth the extra cost.

Megan Litas-Tecza

Today was my first time visiting this eye center and i haven’t had an eye exam in years. Everyone in the office was extremely helpful, pleasurable, polite and personable. The main eye doctor was so sweet, helpful and explained everything to me that i wanted to know, and also filled out forms for me that i needed for a job position regarding my eye glasses. She was wonderful as well as the rest of the staff. I highly recommend.

Alex Bailenson

Everyone is super friendly and the doctors are great.

Keith Plum

Northcenter Eye Care gets all of my eye care business. I've worn glasses for about 40 years, and I couldn't be more pleased with these guys. Dr. Siegel is great, and the office staff have always been extremely helpful.

Katie Scholz

I have been going to North Center Eye Care for thirty years. Only when I moved away for awhile did I stop going. Dr Seigel is great and so are the other doctors on staff. Their selection of frames is very current and stylish yet they cater to all ages. Isabelle is a great manager and has worked their for many years. I cannot say enough nice things about her. She really knows here stuff. I also get my contacts here.

Austin Urbanec

I was very disappointed with my experience. The Initial appointment with the doctor went well she’s checked my eye that’s been bugging me. They were able to get me relatively quickly, and were very kind. The Blue Cross Blue Shield plan that I have with local 63 ironworks covers most of this cost. However, at the Follow up appointment For an exam to get new contacts it was not quite the same experience. Through our union we have a benefit package instead of vision insurance. This package allows us one free I exam and covers $350 towards contacts and lenses. As being my first time using this benefits package I first called the management group to see if I would pay upfront or of the eye doctors to bill them. They informed me that most doctors would just directly bill the benefit management group.I think called the eye doctor to inform them of my benefit package. I respectively asked them to contact the benefit management group for a briefing on how our package works. At which time I asked if I would need to bring money in to cover the appointment.They informed me that I would not have to and to just come in for my appointment. I arrived at the appointment And was immediately seen by one of the Assistance to run test. I was then brought into the doctors office where I waited for the doctor. After several minutes another assistant came in. They informed me that I did not have vision insurance in which I was well aware of.This being the exact reason why I called them to ask the eye doctor my benefit management group for a briefing of how my benefits work. After waiting several more minutes another assistant I’m into the room to Inform Me that I would have to pay for the exam upfront. Not only did they fail To contact my benefit group for explanation of my benefits but I had to leave the office and Could not get my exam Because I did not bring cash with me. The assistant told me they would re-schedule and give me an a soon as possible so I should expect a call the following day. Not only was it is a very embarrassing moment because I had to leave the office but try never called. If you are in a UNION of any kind and have a benefit package or even if you have regular vision insurance, I ask that you do not use this company for any services in support of your union brother. I’ve let my Union know my experience and they have since removed this company from the list of recommended eye doctors. Thank you all for the support. Sincerely , Local 63 ironworker, Austin Urbanec

Lee Price

I was very happy with the quality of the general eye exam I got. The optometrist was professional and thorough. She provided good, complete explanations for everything and was excellent about responding to my questions. My prescription hadn't changed so I didn't need new glasses, and they did not push me to buy a pair (unlike other places I have been). If I decide a I want a second pair, or when my prescription changes, they will get my business!

Grace Norberg

I used to love coming here when Dr. Liz worked at this office. However since she left I have called the place three times and had my pharmacy call them once to try to get a refill of my prescription for eye drops. They just never bothered to do it, or to have a doctor speak with me. Once when I called their phones were down and I had to try back multiple times, completely wasting my time. I’ll be finding a new eye doctor and do not recommend this place as it seems to have really gone downhill.

Clayton McLaughlin

I've been going here for over 5 gets now for regular check ups. I get new glasses every 2 years or so. The staff is very friendly, both doctors are fantastic. Highly recommended

Beatriz Cervantes

I have been a patient for MANY years. Staff is great, especially Isabel. She is the best.

Scott Herrington

Been coming here for years, and all the doctors there are top notch (I've seen 2 of the ones practicing and am extrapolating their level of expertise and ability to the other doctors). The staff is great and the frame selection for glasses is huge. While I normally wear contact lenses (which have always been spot on accurate and comfortable). I also got help with selecting a pair of glasses that really helped me find something unique, but totally suited to my face and personality.

Paul Senegal

The staff was friendly and helpful and Doctor Siegel was very good. I felt like I was at the right place to have my eyes cared for.

April Bayne

After many years, continues to be best place for eye care. Prompt, helpful service. The new location is nicer and there is plenty of on the street parking.

Mary Lynch

Love, love, love Dr. Siegel and the excellent eye care at Northcenter Eye Care! Have been using them for years, and appreciate the consistent great customer service, flexibility, and high standards they maintain. Wish there were more stars to add!

Jennifer L. Kreutz

My husband, children, and I all have our annual eye exams at Northcenter Eye Care. Dr. Laura is great! The staff is friendly and helpful. Can't speak to the frames selection as I only order contacts. My contacts come in quickly, and they call when they're available. Highly recommend Northcenter Eye Care.

Dan Rodden

Although I would highly recommend Dr. Siegel, I was really disappointed in the way the staff handled my billing this year. I wasn't given a detailed receipt showing all things charged during my visit. I emailed later and was sent one, only to discover I had a $35 charge for "Focuspack Soft Lens-Revitalens." I called to ask what that was, and was told it was a charge for my contact lens rebate of $50, along with two bottles of contact lens solution and a small bottle of eye drops. None of this was given to me during my appointment, but was mailed to me after I called. I had to wonder if it would have been sent had I not called. I did ask for the rebate form during my visit, but did not ask for any of the other items, nor was I told I would be charged for it. I've never had to pay for the privilege of getting a rebate in years past. I'm pretty sure that's against the law, but know I will painstakingly scrutinize my bill next year before I leave. I may even be better off ordering lenses from somewhere else. As I said, I love Dr. Siegel and have been going to him for years, but the way the front office handled me afterwards seemed a bit shady.

Adnan Penava

Everyone needs to get their eye exams here! The service is amazing, Nazma Patel and Dr. Barry Siegel are professional and extremely knowledgeable. Thank you guys, can't wait until to come back!!

Phillip Austin

Dr. Vandana Gandhi is a disgrace to this practice and the profession of eye doctors. Our daughter was diagnosed by Dr Elizabeth Saxton-Williams with an eye fluid. Eye drops were prescribed and we were told to come back if it did not clear within a week. Dr Gandhi was ill informed (had not read the notes), made a cursory glance at my daughters eye and was dismissive; and wanted to complete the appointment after 5 minutes. She told us that the eye condition was nothing to worry about and she had nothing more to be done about it. Avoid this doctor if you want the same care and professional attention Dr Liz and Dr Siegel provide.

Leticia Sinnokrot

Very impressed by the thorough exam and explanations.

Pamika McWhorter

Great designer frame options and very friendly staff!

Sandra Kowalski

Love this place! The doctors and staff are great! I get my glasses and contacts from here all the time and never have a problem. Great selection!

Chris

I was having a really bad week when I went in but the workers here were so kind that it lifted me up for the rest of the week. Is there anything else you could ask for? (other than, of course, their premium professional optometry services).

Janice Miller

I have been going to Dr Siegel for many years. He has always been very helpful in my eye care health. He is very thorough in my exams. I am pleased with the service of the company.

Steve .B

I love Northcenter Eye Care! Great staff, great service, great selection. I love that there is no pressure here. I've been to other eye centers (like Spex in Lincoln Square...boo!) that made picking out glasses feel like I was buying a used car. Everyone here is layed back and pleasant. The whole process was easy, quick, and a pleasure.

Andrew Powell

I and my family have been going to Northcenter Eye Care for more than a decade. Very professional and knowledgable staff and a great selection of glasses. When my frames broke right before an overseas trip, they were able to find a similar frame and grind down the lenses right there in the store. Would recommend to friends and family.

tabitha maneti

I've been wearing glasses for over 15 years and contacts for at least 9, and this is the best eye care I've ever received. I've been to at least 8 different eye care physicians in my lifetime thus far and Dr. Siegal and his crew are very attentive to you and your needs. You should absolutely try North Center Eye Care at least once, but you'll quickly see that you should be a 'patient' of theirs for years! Thank you, Dr. Siegal and crew!

Thongsy Singvongsa

I've been to this optical office for 3 years. The staff and opticians are very friendly and very helpful. I have pretty severe astigmatism so it's not so easy to determine my prescription, but the doctors are always patient with me and don't mind the follow-up visits. The first year I went there, I brought in a new pair of frames to get fitted. Unfortunately, one of the staff members accidentally broke the frames. The lenses were already fitted and non-refundable. I was upset initially but after some going back and forth, they agreed to give me a another pair of frames for free. I was pretty content with the way things were handled and therefore, returned to them for the following 2 years. The prices are much higher than what you would find online but they are completely okay with faxing or providing you with a copy of your prescription. However, slight problem with my prescription this year. The brand I was prescribed only comes in a base curve of 8.7. But the prescription they had listed was for 8.6. I called to confirm and it was obviously a mistake. No biggie. They said to go ahead and order the 8.7. I deducted 1 star for this error. In overall, service is good but prices are pretty high. And they do accept insurance.

sandra cross

Unfortunately, I didn't have the same experience that the other reviewers had. I came here because of the reviews and it was close to my home and work. However, when I immediately came in there was a "perception" or "profile" going on. I didn't feel welcome nor did I feel like they wanted to help me. The First Lady that talked to me didn't even smile just ran off a bunch of questions... do you have insurance? With who? Are you coming for an appt now? Because we won't have any today. And so on. I just told her I wanted to buy some more glasses and wanted to browse. Do you have a prescription? Well...ok...you can look around. I felt like I was wasting her time. But I tried to look past it and browse with my husband. They have a good selection. I picked out my favorites and she comes and says...you know the insurance will only cover one? I must have literally had "dumb" written on my forehead. I told her that I was aware and was using my FSA from my company. She said Oh and walked away. I tried to get her opinion on some glasses but she didn't say much and just gave facial expressions as to say Yay or Nay. I finally picked 3 pairs. 2 glasses and one Sunglasses. At first I had some RayBan sunglasses and she says...oh Just so know RayBan won't show on the Sunglasses. I said oooook? She said that might be a deal breaker for some. So long story short I end up getting 3 glasses in total and she seemed upset that she had to look my insurance up which I don't think she did anyway. She came back with the total and was around $1300. She swipes my card and sighs in frustration to let me know it declined and without even looking at me asked if I wanted her to try again. Of course I said yes because I know it shouldn't have declined and I was ready to show her my account balance. She swipes again and it declined. Then I realized I was using my husband FSA for next year! I said Oh! I'm using the wrong card and she didn't even look up. I asked my husband to get my card, he gave it to me, and the card went through. The kicker is that she just gave a receipt from the card machine and say thanks have a good day. We will let you know in about a week when your glasses arrive. I walked away to get to go and realized she didn't give me an itemized receipt nor did she AT LEAST GO OVER IT! I had to request an itemized receipt and an envelope to put it in. Worst customer service ever. I'm sure other will have different experiences but this was mine unfortunate one. I wish I could cancel my order because I don't ever want to go back and patronize such an establishment. Megan Ater

Andrew Hilsberg

I always have a terrific experience at Northcenter Eye Care. Dr. Siegel is the best I have some serious eye issues and he always takes the time to thoroughly review each time I visit. Plus, the staff at Northcenter is extremely pleasant and helpful, even if it's just with an adjustment on my glasses. Highly recommended!

Amy Jahnke

Thorough and professional eye exam.