Reviews of Family Vision Center (Ophthalmologist)

Julia Moriczi

Very Very Rude Doctor. Dr. Gardner is Harsh and Hostile . Not a professional at all . Acted like a very angry person and not how a Doctor should behave . Avoid this place .

Jamie Query

Family Vision has been our eye doctors since I was very small. Dr. Kelly Gardner is a very good optometrist who really cares about my vision. Her staff is very good with glasses adjustment and with the "easy" portion of the eye exams. I read the other review. Yes, the Vision Center did go through a period of adjustment when their long time desk clerk left and they were trying to do their best to get by without a clerk during the time of recession/depression. It didn't work out very well and they are advertising for a new employee. But the quality of eye care is the same. They do a GREAT job. It is nice to have them in town. So many of our services must be filled out of town. I am happy we do business there.

Kandice Hansen

This eye center is the best in Cheyenne for quality AND reasonably-priced eyewear. I was referred here by a friend and couldn't be happier with their service and product. After taking my daughter to three other providers around town, we found exactly the brand and style we were looking for here at about half the cost of the other providers.

Wa F

I rarely do reviews but I had such a very terrible experience at this place that I felt I should warn anyone contemplating coming here. Here are my complaints: 1. The customer service was not good. The workers were very rude and gave me a lot of attitude. 2. I ordered some glasses and they never told me the extra costs prior to ordering the glasses. (The cost wasn't a problem but I would expect a call to ask if it is okay first.) 3. I sent an email containing files that they needed to proceed with the order and found out later that they do not check their emails. Why give an email address if you don't check it. General concerns with how they do business: They use a very outdated office. They have folders containing SS# hanging on a wall in plain view and could be easily stolen. Overall I had a bad experience maybe it was a one time occurrence, but I doubt it.

Tina Hayes-Siltzer

Dr. Theresa Haas and her staff are knowledgeable, friendly and helpful. Good selection of frames and they did an excellent job at getting me into contacts for the first time. Highly recommend.

dez s

Dr. Gardner and the staff at Family Vision Center are fantastic. Received a thorough eye exam and Dr. Gardner took the time to fully explain my particular eye ailment as it was never before explained. Thank-you all!

Suzy Flom

RUDE!!! The customer service was horrible and would NEVER recommend this facility to anyone. I was late by 5 minutes due to a train & traffic, and had to refill all the paper work that they asked for me over the phone when setting up the initial appointment. When all was complete, they told me to sit down and get comfy because it would be a while. I received an important phone call while waiting and got interrupted by the staff indicating they were ready for me and they were on a schedule. When I said I would be right there and that they were being rude, I had the employee make comments about my tardiness and that I was the one being rude. I canceled my appointment on the spot. A place of business that could be so rude to a 1st time client does NOT DESERVE my business or anyone elses for that matter!!!

Wes Rivenburgh

Kim answered my call from Germany and was very helpful. With being out of the country the service was outstanding. Thanks Wes

Mynda Camphouse

Dr. Nett was fantastic! We were dealing with some eye health issues with my teen daughter and he put her right at ease. She is normally very nervous and he spoke so frankly with her about the tests that he did that she was calm throughout the whole appointment. Also it was great to finally get an answer to our concerns!