I decided to check this place out because my regular eye doctor didn't have any frames that I liked. I ended up buying $400 designer frames. They came in really fast. BUT the reason they came so fast was because they used the tester frames off the shelf that were pretty banged up. They have gold metal sides so the obvious wear and tear of however many people trying them on was apparent. There were scratches in the metal sides of the frame and when I'm paying $400 for glasses, they better be brand new with no scratches! On top of it the lens looked like coke bottle glasses for some reason and I have a VERY low prescription. It hasn't changed in the last 5 years and I have never had this experience. The thick plastic lens stuck out of the frames and was poking out more on one side than the other. When I originally picked them up, I looked for the tester frame to compare the frames I received to the ones I tried on because they didn't have that coke bottle, old lady look that I received. They were no longer on the shelf. When I asked the if they no longer carried the frame because I didn't see them on the shelf, she told me that someone came in the day after me and bought the tester off the shelf. Peculiar huh? I asked why anyone would do that. She said maybe they wanted them in a hurry. Really? Because mine came in less than a week. What are the odds that someone would ask to buy the exact frames I bought only days later and insist on taking the tester frames? I ended up requesting a new frame and different lens. I just picked them up now a month later and while the lens are better (I had to pay extra for them), the frames still have visible scratches and if they're brand new there should be NONE. There was also some grime on the plastic pieces and the sides felt a bit looser than they should. I didn't see the testers replaced on the shelf either. I'll never return because this place is dishonest and a rip off. With all of these online retailers offering the same, no wait - better quality, at half the cost and faster delivery, you would think they would welcome my easy business, adhere to better quality standards and be honest...