Reviews of Eye Physicians of Central Florida - MetroWest (Ophthalmologist)

Bridget Brennan

Dr. Robert S Gold is amazing! I called him randomly on a Saturday because I could not reach my eye doctor and was in extreme eye pain. He not only saw me twice that weekend but also had his lovely Cornea Soecialist see me and got in touch with my doctor. He truly went to bat for me trying to figure out what was wrong. Turns out I had Acanthamoeba Keratitis and, because of my early diagnosis and early treatment, I am doing much better. He was my hero. Amazing doctor who really, really cares. I am so thankful for his help.

Shannon Jones

I'm totally scared of coming to the eye doctor, but all the girls were awesome and the doctor was very nice. I'm still afraid, but I don't mind coming back.

Shel Jac

This place never answers the phone, called for an hour straight, not good at all.

Bridget Brennan

Dr. Robert S Gold is amazing! I called him randomly on a Saturday because I could not reach my eye doctor and was in extreme eye pain. He not only saw me twice that weekend but also had his lovely Cornea Soecialist see me and got in touch with my doctor. He truly went to bat for me trying to figure out what was wrong. Turns out I had Acanthamoeba Keratitis and, because of my early diagnosis and early treatment, I am doing much better. He was my hero. Amazing doctor who really, really cares. I am so thankful for his help.

Shannon Jones

I'm totally scared of coming to the eye doctor, but all the girls were awesome and the doctor was very nice. I'm still afraid, but I don't mind coming back.

Shel Jac

This place never answers the phone, called for an hour straight, not good at all.

Wendi Simpson

Naturally have an appointment time they want you to show up 20 minutes early to to sign in and pay you deductible but then dont want to call you back till an hour after your appointment or longer. If you ever have to come here make sure you clear your schedule for the whole day cause you wont be leaving anytime soon.

Stephanie Ghandour

Very poor professionalism, in addition to that the office doesn't even know how much our bill was but billing is the one that dictates that. I've not been contacted back from billing and also we signed the papers stating that our maximum amount billed would be $350, my total is almost $700 due to testing however he administered eye drop and looked at her eyes. So if that was the additional $350 to make it $700, what was the initial $350 for??? Then how is it that the actual office I visited doesn't even know how much they billed me.

K Miranda

Our daughter has been a patient of theirs for years and they have been amazing. Would totally recommend them to everyone.

Vivian Ruiz

I’ve been visiting Dr Thomas for a couple of years already and they are great. The staff is just aa great, very friendly.

Greg Blazak

I’ve been going to the Metrowest office and seeing Dr. Thomas for over 10 years now. Everything from the office, staff, and Dr’s are top of the line. Staff is super friendly and upfront with all costs so there is never an issue. Dr Thomas is the best around! Honestly the best practice in town top to bottom I highly recommend!

Carlos Montoya

Not good with new patients , Worst costumer service ever , I tried to make an appoiment and the lady that answers the phone she was so rude

Daniela Gaviria

Amazing. Everyone in the office was very attentive. Highly recommended!

Stephanie Ghandour

Very poor professionalism, in addition to that the office doesn't even know how much our bill was but billing is the one that dictates that. I've not been contacted back from billing and also we signed the papers stating that our maximum amount billed would be $350, my total is almost $700 due to testing however he administered eye drop and looked at her eyes. So if that was the additional $350 to make it $700, what was the initial $350 for??? Then how is it that the actual office I visited doesn't even know how much they billed me.

K Miranda

Our daughter has been a patient of theirs for years and they have been amazing. Would totally recommend them to everyone.

Carlos Montoya

Not good with new patients , Worst costumer service ever , I tried to make an appoiment and the lady that answers the phone she was so rude

Daniela Gaviria

Amazing. Everyone in the office was very attentive. Highly recommended!

K. M.

You have to pay $35 extra to get a prescription (prescription is not covered) ?? Are you kidding me!! They don’t have enough getting the $50 copayment. Never go back to this place plus a really bad customer service from receptionist and technicians or whoever takes the exams. Such a bad experience in general!

John Collier

Dr. Thomas came into the office on his day off to treat my eye infection - that type of care is hard to find. My experience with Eye physicians of central Florida was excellent!

Nettie Seales

Very impressed with Juan the tech who did all the testing etc prior to overview with Dr Thomas ! Juan was very knowledgeable with all the different equipment! Did not really connect with this DrThomas ! All the other staff were very on point ! The minus one star is for Dr Thomas !

Renie G49

Dr. Louis Blumenfeld is excellent. After 5 years of going from neurologist to neurologist, Dr. Blumenfeld correctly diagnosed me proof positive with a potentially life threatening disease which involves the eyes thereby allowing me to get the medication I needed for a long time. I am feeling much improved now and am so grateful. Thank you Dr. Blumenfeld.

Kevin Kintner

Great with kids! Also can see adults with issues as well.

Lyndsey Kintner

Excellent doctor. Very good with kids.

Mahmoud Elbehery

My wife went there to get eye glass prescription, only a tech was doing the exam instead of the ophalmologist, the prescription was missing the a column and we can't do prescription without that. there explanation that her astigmatism that she had all her life is no cured. which is not true, we went to another provider and get the right prescription. when I called them to complaint, they didn't even care.

Jack Chambers

Dr. Blumenfeld and his staff are miracle workers! I could not be more pleased with the outcome of my surgery. I no longer have double vision and would recommend him to anyone having vision problems.

E I

The staff and Dr Thomas were so kind and helpful. The office is very clean and organized. The lady working at the front desk (smperez) was so sweet and helped us get the insurance figured out. Thank you so much!

G D

They make you wait an hour and a half to see a doctor even with their diabolical policy of $50 cancellation fee within 24 hours if you fail to cancel . So you would think this streamline things so you get in Faster. So shouldn't they pay you $50 if they keep you waiting more than half an hour due to their inefficient and inept overbooking? Doctors are nice once you finally see these overbooked docs. Staff is unfriendly and stiff. If you do call to cancel they will offer you no proof of cancellation what so ever , even if you ask to Simply email you a proof of cancellation. So sad.

K. M.

You have to pay $35 extra to get a prescription (prescription is not covered) ?? Are you kidding me!! They don’t have enough getting the $50 copayment. Never go back to this place plus a really bad customer service from receptionist and technicians or whoever takes the exams. Such a bad experience in general!

John Collier

Dr. Thomas came into the office on his day off to treat my eye infection - that type of care is hard to find. My experience with Eye physicians of central Florida was excellent!

Kevin Kintner

Great with kids! Also can see adults with issues as well.

Lyndsey Kintner

Excellent doctor. Very good with kids.

Mahmoud Elbehery

My wife went there to get eye glass prescription, only a tech was doing the exam instead of the ophalmologist, the prescription was missing the a column and we can't do prescription without that. there explanation that her astigmatism that she had all her life is no cured. which is not true, we went to another provider and get the right prescription. when I called them to complaint, they didn't even care.

E I

The staff and Dr Thomas were so kind and helpful. The office is very clean and organized. The lady working at the front desk (smperez) was so sweet and helped us get the insurance figured out. Thank you so much!

Shellye O

The physicians great (Dr. Thomas & Schuster) and staff are fantastic!! They are awesome for treating most eye care needs. However, if you're under a certain age and need lasik, I would not recommend them. I had my eyes done last year and I truly regret it. I suspected after surgery I would probably need some glasses for reading after removing a cataract. What I wasn't expecting is to still need them practically 100% for everything. I'm uncertain why that is, but I believe the lenses may not have been the best choice for me. I'm now wishing I had sought a 2nd opinion before doing the surgery

Julie Judge

Dr. Thomas was 5 stars but the front office is horrible. You can't get them to pick up the phone to make an appointment. Then you leave a voice mail to cancel your appointment they will not reschedule your appointment without paying a $50 fee because they tell you you are lying and you didn't leave a voicemail. It is really sad because I really liked Dr. Thomas but the front office staff are making it impossible to see him. I will be looking for another Dr. Maybe Dr. Thomas will leave for another practice!

Michelle Vera

Awesome service and great Doctors

pedro sosa

Had two appointments here for my premee twin babies and had no issues. The customer service was excellent and the doctor and staff was pretty helpful

Tj Hall

I've only been to the metro west location once and it was enjoyable but now I've been calling since December 18th 2018 and left a voicemail for another appointment. No call back. I called Monday January 07, 2019 and left a voicemail...again no answer. I am leaving this review in hopes that someone will be professional enough to actually read it and check your voicemail and call me back. This is completely ridiculous, unprofessional, and should be reported to someone to train people how to answer a phone and return calls. If this is not resolved, I'll make sure I seek a better and more qualified office to handle a simple task. Especially since the reviews prior dont seem to differ from mine. Once again....PLEASE CALL BACK IF YOU'RE GOING TO HAVE A VOICEMAIL SYSTEM

Julie Judge

Dr. Thomas was 5 stars but the front office is horrible. You can't get them to pick up the phone to make an appointment. Then you leave a voice mail to cancel your appointment they will not reschedule your appointment without paying a $50 fee because they tell you you are lying and you didn't leave a voicemail. It is really sad because I really liked Dr. Thomas but the front office staff are making it impossible to see him. I will be looking for another Dr. Maybe Dr. Thomas will leave for another practice!

Michelle Vera

Awesome service and great Doctors

pedro sosa

Had two appointments here for my premee twin babies and had no issues. The customer service was excellent and the doctor and staff was pretty helpful

Tj Hall

I've only been to the metro west location once and it was enjoyable but now I've been calling since December 18th 2018 and left a voicemail for another appointment. No call back. I called Monday January 07, 2019 and left a voicemail...again no answer. I am leaving this review in hopes that someone will be professional enough to actually read it and check your voicemail and call me back. This is completely ridiculous, unprofessional, and should be reported to someone to train people how to answer a phone and return calls. If this is not resolved, I'll make sure I seek a better and more qualified office to handle a simple task. Especially since the reviews prior dont seem to differ from mine. Once again....PLEASE CALL BACK IF YOU'RE GOING TO HAVE A VOICEMAIL SYSTEM