Reviews of Vision Center of Delaware (Ophthalmologist)

Darryl Smith

I am pleased with my Vision provider. The staff is always friendly & accommodating. And my doctor takes the time to tend to your concerns. That's why me & my whole family goes there.

Mark Manniso

The Vision Center of Delaware delivers EXTREME CARE, and are wonderful to work with as a team and staff of vision professionals

stan sturgill

Quick and easy and very nice staff

Stev Bok

It's hard to believe the glowing reviews. It is more likely the Vision Center manager either posts phony reviews herself or gets others to do so. After many years of going to the Vision Center we ended our relationship over a pair of glasses that they could not get right. It could not be used after countless trips back and forth. They would not refund our money and showed little interest in the situation. So much for caring for your long time customers! Do NOT go here for an examination or for glasses. The staff is untrained and more interested in their personal lives than taking care of you. For many years I was told I was getting cataracts. After moving on to another doctor with 35 years experience he told me I do NOT have cataracts and he has no idea why I was told I would get them. In fact my vision improved and this is not possible for someone with cataracts. If you get glasses at Vision Center you will have to go back numerous times for them to fix the problems. One time I couldn't possibly use the glasses they gave me. The manager said something about ordering lenses from another company. Obviously they tried cheaper lenses but couldn't get away with it. Of course, this meant another 7-10 days without my glasses and another round of going back and forth because they have NEVER gotten a pair of glasses right the first time. We were told by the doctor that it is "normal" to have to return a number of times to get the glasses correct. Guess what Dr. Farrall............we went to Boscov's Optical and each of us got perfect glasses from day one. I was actually stunned when I first put them on. I was so used to the Vision Center nonsense of trying to get used to them but having to back and back and back for countless adjustments. We did not have to return to Bosov's Optical for anything as they were perfect the first moment we tried them. What an idea!!!! Get glasses right the first time so your customers don't have to waste time and gas going back and forth countless times. The Vision Center philosophy is simple.....they are right and the customer is wrong. Dr. Farrall is of no help and shows little care or concern for the patient. Once they have your money they don't if you have to return 100 times to get your glasses correct. They deserve zero stars but that is not an option. Unless you have a LOT of time to waste and don't mind countless trips back to correct problems with your glasses try elsewhere. Boscov's Optical has great prices and check out their coupons on their web site. Also you will not likely have to go back because they know what they are doing....unlike the Vision Center.

j f whalen jr

Denise the Optician is very helpful along with the rest of the staff. OutStanding!

Jennifer Lammey

The staff at vision center of Delaware are knowledgeable in the world of eyecare. They ensure my prescription is correct and we're very helpful. Great place to go for eyecare.

Bryn Sellers

Ordered a pair of glasses for my son here. The employees are all very friendly and helpful, even spending quite a bit of time chasing down our insurance coverage. Very happy with our experience!

David Woodside

Very professional and great service! Dr Farrel is excellent!

Utsav Mukherjee

These guys will rob you off your money.They provided wrong power after contact lens fitment and charged $110 ,even after having insurance, which actually can be done for $17 elsewhere.They say they accept insurance , but they have their own terms of copays, which is very high as compared to other service providers like Simon Eye.Even after taking such money they provided wrong power which was cause for months of headache..sadly...Beware...

Huong Nguyen

I came to get new prescriptions for my glasses and decided never to come back. The receptionist was very rude when I asked about the insurance coverage. After answering my questions in a very condescending way, she turned away before I even got a chance to follow up. The technician was incompetent. After failing to take my blood pressure, she brushed if off and told me I didn't need blood pressured taken since "You look healthy". My interaction with the doctor (Stella) was fine until the end when I asked her what my prescription was. She told me it was different with my current one but refused to tell me what the new one was. She basically said "You will see it later at checkout. Or do you want me to read it out to you?" After I told her I wanted to hear it from her, she still didn't want to tell me what it was, she said "Well, I can tell you that it is worse". After I asked the third time, she finally told me and asked "Does it make sense?". I wondered why she thought the two simple numbers in the prescription wouldn't make sense to me. It was definitely very strange. I definitely wanted to discuss the results of my eye exam with the doctor and not the receptionist. I will never go back.

shane reed

Great service!!!!!!!!!!

Joan March

Friendly, efficient and knowledgeable. staff. Facility is conveniently located, with good parking. I have been a patient for years, just getting annual checks. However I recently had a problem needing attention and was able to get an appointment easily.

Jasmine Howell-Conkey

Very professional, kind, courteous. My glasses broke and they accomodated me with an emergency appointment the same day to order a new pair.

Kristen Hojnowski

Excellent service every visit!

Mark Mckenzie

Awesome service. Staff very patient cordial and informative. The examination was thorough with clear explanations on each procedure, recommendations on dietary suggestions. Fantastic.

debbie jones

Dr Farrall is very thorough. All the staff are very nice and helpful. Never have to wait long.

Tom Elder

A piece broke off of my new glasses and I took them in for repair. The eyeglass specialist ordered me new frames. They came in over night and in less than 24 hours I was wearing my new glasses again. Excellent and courteous service!

Connor Gelinas

Very friendly and helpful staff. Got me through my exam quickly and answered all my questions. When my insurance company had a mixup on my order, they called to keep me updated so I wasn't left in the dark but got it squared away as fast as they could. Definitely happy with this place and will be going back.

Joyce Harkey

Personalized attention and excellent care from a professional, caring staff.

Greg Marra, Sr.

My eye appointments with Dr. Farrall are always a pleasure, great staff and service! Highly recommend.

Fred Fortunato

our family has been going to vision center for over 15 years. always quality care and helpful staff