Reviews of Front Range Eye Associates (Ophthalmologist)

julie o'malley

Great! Everyone was friendly and good experience:)

Michael Tibbetts

Fantastic, knowledgeable and caring staff. Best in the Front Range.

c paul

They are more than twice as expensive as Costco or a similar place. However, they appear to be very knowledgeable at their profession. The retail side is very expensive - which is relative. I paid less than half at Costco for better glasses.

John Cassieri

Extremely diligent in dialing in my new prescription for new contacts especially with my astigmatism. Everyone is always helpful and very friendly.

Brandon Gorthy

Dr Aigner and Dr Perez are both very easy to talk to and they do a good job at attending to all my concerns and questions regarding my eye health. I appreciate that they have digital retinal scanning tech that saves me the hassle of dilated eyes. I just started Accutane and Dr Aigner was able to provide me with all the information I need to look out and prevent damage to some glands in my eyes (I forget the name of) while taking it. Their location always has plenty of parking and it's easy to access since they aren't on any busy streets. All the staff here are very knowledgable and attentive.

Stephen E.

Great friendly place, my kids actually look forward to their visits!

John Vogt

My experience with this facility was almost perfect. The staff was very friendly and helpful and they carry a good selection of glasses that I like. My only issue was that it took over an hour for my checkup. From the time they called me back to the time I actually left to purchase my glasses was longer than an hour, with at least 25 minutes of me sitting in the room doing nothing.. Other than this the visit was perfect and I would definitely go again.

Stephanie trammell

Front Range is always awesome!!!

Joi Lin

The best optometry office I've ever experienced. Online appointments, careful confirmations and reminders and great, friendly, experienced eye doctors. Great selection of eye frames. I still go to FR-EA even though I moved far south. Thanks, Front Range Eye Associates!

Bruce Leslie

Everyone was welcoming and efficient. It was a pleasant experience and I was very satisfied with the OD, her team, my evaluation and related explanations and recommendations.

Michelle Metcalfe

Called for last minute/emergency appt and even though they were booked, they still were able get me in to see Marisa Perez. Staff was great!

Shannon Engkraf

I can't believe the amount of times I called without a single return call from Dr. Mary Ann Murphy. The front office staff is a mess, and I really thought it was just a clerical issue but they dealing with Dr. Murphy was far worse. Claims submitted for a full year of contacts to my insurance, which I never asked for, and when I asked to have it removed, Dr. Murphy said more than once she would remove the claim and never did. I eventually had to have my insurance company do an investigation to get the claim finally removed. All the month's of hassle and having no contacts could have been resolved if Dr. Murphy could have taken the time to return a single call to clear up the miscommunication between herself and her staff. Don't put yourself through such a bad experience. I really enjoyed Dr. Murphy's expertise in eye care but the service just isn't worth it.

Terri Thompson

Dr. Aigner is AWESOME! Everyone there is friendly and helpful. Such a great place!

Ron Kramer

The entire staff is AWESOME

Jamie Duncan

5 Stars!!! I love Front Range Eye Associates and Dr Murphy!

Lora Lynn Averill

Dr. Perez is so sweet, professional, patient and thorough. The opticians are amazing too! I won’t go anywhere else.

D Family

Great exam. My family and I have been going to them for 7 years. Everyone is wonderful. They are great with adults and kids.

Bill Reilly

I checked in and was promptly taken in and test were done and my evaluation was complete in 35 minutes. Very professional!

Joaquin de Ezpeleta

Dr. Perez is awesome and she speaks fluent Spanish. Staff is nice and cordial, med student very smart and professional. Cant complain, keep it up. Pura Vida

Doug Nettles

I've been going here for a little over a year now and the people are always very helpful and nice. I've never had a bad experience. I think some prices are high but the doctors I've seen are A+. They have a good reminder system and it's all very nice and professional. Highly recommend.

Ken G

First, I want to make clear that the doctor I saw, Marisa Perez, is excellent. I have loved going to her for the past three years. However, I do not love the office staff and I am actually not going to return because of them. My eye insurance did not cover my most recent annual checkup because it was actually two days less than a full 12-months after my previous checkup with them. And no one in the office checked or asked me if this would be a problem when I scheduled the appointment. I had no idea that my eye insurance had different coverage rules than my health insurance -- they are both through Anthem and my health insurance does not have a 12-month requirement (it operates on a plan year basis, so as long as it's a new plan year everything is covered). So it came as a complete surprise to me when, months later, I received a bill for $150 (on top of the $96 I already paid at the time of service). I immediately called the office and began a month-long back and forth with a number of the office staff as well as the office manager. During this time, I never received a single call back whenever someone promised me that the office manager or someone else would call me back once they had more information. I had to initiate every phone call. Eventually, the office manager told me that they had checked with the third-party company, EyeMed, who actually provided the insurance and that they would not bend their 12-month requirement at all. The office manager apologized but refused to take any responsibility at all for my appointment being scheduled too early to be covered by insurance and she would not discount the $150 charge at all. And this is not the first problem I have had with the office staff either -- I have always found it difficult to get someone to answer the office phone when I call to make an appointment. Oftentimes the phone goes straight to voicemail, which has a recording saying that I must have called during off-hours (but I didn't). Also, twice in the past the office staff has mistakenly billed my health insurance instead of my vision insurance, which led to more phone calls on my part in an effort to fix the billing errors. But having to pay an extra $150 for my annual checkup, an amount which totally negates the benefit I get from my eye insurance, is simply the last straw. You can't expect to make so many mistakes and then be completely unwilling to make it right and still retain customers.

Niki Givens

Great first visit with this group! Very friendly staff and Dr. Aigner was attentive and understanding of my family history of Macular Degeneration. Tina was very helpful when I picked out a pair of glasses. I am happy to have found this practice and I highly recommend giving them a try.

Bob Gabriel

Professional and comprehensive eye care is the norm. Everyone takes time to listen and advise using terminology that we lay people can understand. It doesn't get any better than this!

Jason Korrell

Dr. Murphy and Front Range Eye are amazing! Been taking our family since our girls were only 2 and they have always taken the best care of our eye needs.

Amy Richardson

Bar none the BEST eye doctor and staff. Dr. Murphy is highly competent, friendly, caring and thorough. Her staff was equally helpful and made my experience pleasant. Beautiful office and didn’t have to wait long at all. Highly recommend!

Jeremy Bellows

This place will use forceful sales tactics to increase their bottom line. I just wanted an exam for new glasses. I asked on the phone if they gave the prescription. I was told yes. Appt scheduled, showed up, asked the receptionist the same thing before signing anything. Was told yea. Waited 10 min past appt time. Was then told a full exam was required. I didnt want to do that as I need my eyes at this time of the day so dilation is a no go. Asked just for the refraction exam. Was then told they have to ask the doctor as they don't usually give the prescription. I walked out. Not worth wasting energy on a business that lost the skill to listen.

Steve Ruge

The best eye doc I have ever had. I drive here from Commerce City because she's so good! Her staff rocks too!

Jordan Stevens

The doctors here are very nice, although they weren’t able to resolve my eye problem and I had to see another one. The medical side treatments were not covered by any insurance an ultra sound machine (a heated hand wand they roll over your eye for 15-20 minutes) and the doctor knew that and didn’t tell me I’d be paying out of pocket for it, it wasn’t until the second doctor warned me before the treatment it wasn’t covered ever by insurance (thank you for telling me so I knew not to get more because I couldn’t afford them). I got a bill for $500 dollars in the mail and tried calling/reaching out (4x) and writing a letter to work out a financial agreement with not a single response back. I will not go back here.

Tom Deland

My care at Front Range Eye Associates was excellent. The staff members were very helpful in assisting with scheduling and insurance issues and always courteous. Dr. Perez is so professional and compassionate. She fully explained everything that she did and answered any question I had. I always felt that she was truly looking out for my eye care. I give her my highest recommendation!

Butch Powers

Great staff and Doctors ,they always make me feel like a valued Patient

Sylvia Tracy-Doolos

I have difficult vision issues and they always take the time to get my prescriptions right!

Dave Howard

Dr. Murphy and staff are truly outstanding. Thorough exam and tailors recommendations to best fit the patients needs.

Larry Gaddis

Had a great 1st exam with Dr. Perez. Will be going back next time.

Seth Otting

Ordered sunglasses. They said they would have them for me in about a week and would call when they came in. Week came and went I assumed they had a supply problem and would call when it was ready. Waited a few weeks before I called in to ask what the issue was. They said they had received them in shortly after I had ordered them but didn't call. I asked them why and they said it was my fault I wasn't notified as I had asked for no email notices. Wrote them a letter expressing how I was unhappy with the situation and they ignored it. It's a shame as they do have good service in the doctor's side of the office, but the front of house is a problem and soured me on the practice as a whole.

Wendell Bell

An excellent experience all around.

Steve S

Everyone was very friendly. All the equipment was state-of-the art and the doc was amazing. I didn't feel rushed like many other doctor's offices make you feel. If you need an eye exam, you will be very happy if you visit these guys!

Bob Lindenmeyer

Dr. Murphy explains my eye condition so that I can understand it. She takes the time to listen to my concerns. I appreciate her expertise and her thoroughness.

Rita Zamora

Dr. Murphy is the best. She is passionate about what she does. Always on top of cutting edge eye care and technology. I appreciate her attentiveness during appointments. Team and environment is friendly and welcoming. Thank you ladies!

Jeanne Tobin

Front Range Eye Associates is truly an amazing office. Every single person who works there is kind and joyful. My son has been seen there by Dr. Perez for the last five years. I travel a good distance from my home just so that my son can be seen by Dr. Perez and all the wonderful associates who work there. They are always extremely knowledgeable and each appointment is in a relaxed environment where I feel free to ask any questions without feeling rushed. I rarely have time to stop and do a review like this but I absolutely had to! You will be in the best of hands if you choose Front Range Eye Associates!

Pamela Lurie

We choose to go here even if it is an out of pocket clinic for us. I really like the doctors and they have taken good care of not only myself but also my husband, mother in law, mom, brother, and kids. Today’s visit however took a very long time and maybe it’s not reasonable to move any faster through their exams but 2 hours for an eye appointment seems long. Especially for a kid.

Mike Muraoka

Been to FREA for many years and always have good service from the entire staff. DR Perez has always been great to work with!

Shawn Carbajal

Seriously wanted to part ways, I had a long time eye doctor who knew me and my family. That is how personable it was. I have complicated vision. Went in and left not happie, they made sure to make every attempt to reach out to me and work with my issues. Reluctantly I went back, could not be happpier with the care I received in addition to the time they took with me and they really listened to my concerns I left today completely satisfied, I might have been biased, glad I came back. Great care thank you!!!

Edith Bautista

I've been coming here for many years. I love everyone here. There service is the very best.

Phillip Hughes

I haven't seen an eye doctor in about 12 years and decided on FR Eye Associates because our good friend is Dr Aigner. I must say Dr Aigner was amazing! Very efficient, explained things is terms I could understand. I give her 5 stars. I gave them 1 star because the eye glass part of the business needs serious help. I wonder if they have a office manager that keeps tabs on the customer experience? I spent $900 in two pairs of glasses. The transitions were ready in a couple weeks, very acceptable, but the single power sunglasses took nearly two months, and every week I called for a status update I got a different story. The office seemed very busy but if you watch the employees they don't seem busy at all and you have to flag someone down to get help. They desperately need to re-invent the customer experience on the eye glass side. People have sooo many options now days, no one is going to put up with a bad experience. I hope Dr Murphy reads these reviews and puts some time into re-inventing the eye glass section.

Karaliz Caraway

I've been going here for 2 years now and always recommended it to others (Even went out of my way 20 minutes to get here because I liked it so much). Unfortunately, will now sadly have to go elsewhere. The past few times I've been here I've had to wait 20+ minutes to get any help in the glasses area, even when I'm checked in. (And I'M the one who has to get their attention!) Every time I've gone in and waited Daniel sits at his computer in the back the WHOLE time while people are obviously walking around behind him waiting for help. It's really unprofessional, really unwelcoming and as much as I love the front desk staff and Doctors I'm looking forward to finding a new office.

Bridgett Brady

Thorough, excellent service today for my son.

Lauren Stewart

I have seen Dr. Pipkin for my last 3 eye exams. She has been spot on with all of her prescriptions and when we made these adjustments my eyes have never seen better! She even prescribed reading glasses for me that have made a huge difference with reading recipes, books, etc. She must make a lot of notes because she remembers everything about my previous exams. I highly recommend her. She is wonderful.

Sharon Brown

I had a great experience at Front Range Eye Associates with Dr. Pipkin. I've worn gas permeable/hard contacts for most of my life. They had become uncomfortable and Dr. Pipkin determined that my latest lenses (from a different eye care facility/doctor) were ill-fitting and causing scratches and swelling. She worked with me to get my eyes healthy again and fitted into a new pair of lenses. I could not be happier with her and the entire staff!

Wendy Bangs

Friendly efficient office. Cordial technician and helpful Dr. Pipkin answered all my questions

Marci Machuga

Front Range Eye Associates has been by far the best eye care center I've ever visited. The entire staff is very friendly and the office is very clean, neat and pleasing. Mary Anne Murphy is such a wonderful and friendly ophthalmologist! I highly recommend Front Range Eye Associates!

John Nalezny

They are helpful and professional

Dustin

Dr. Aigner is great. Extremely knowledgeable and very pleasant. Highly recommend her. My concern was regarding the wait time. I had to go up to the front desk to find out if/when I would be getting my scheduled appointment. Once I finally did it went well and I was very satisfied.

cheng xiong

Been going here for a while. But now they seem to busy. I missed an appointment due to work complications. Got Monday off to make sure I didn't miss my next appointment. They sent me an email saying my request didn't not go through cause someone else scheduled an appointment for the same time and date. I called was placed on hold for 25 mins. They said whoever I talked to made a mistake and could get me in the 3rd week of August. No thank you horrible customer service. Ill just go somewhere else.

Kevin Madden

I just fired these guys. Been going here for four years. Doctors are great! Office staff is shaky at best. Always a new face every time I go there. Went in today for 2 o'clock appointment got there around quarter after and was told that I had to reschedule. These folks used to be better than they are currently. Apparently they don't mind losing 4 customers in one day because they've gotten too busy. And it appears they are too busy because their phone goes right to voicemail many times. Like I said the doctors are great but the office staff is incompetent for the most part. I will not return.

Chuck Durfee

Love the doctors, the high-tech approach, and the support staff. My top choice.

Roberta Hause

Marisa Perez is the most thorough eye doctor I have ever seen and she really knows her stuff. I wish all my doctor's were as good a Dr. Perez. Because she is so good, I highly recommend this clinic.

Grandin Hammell

Great place with very skillef doctors

Ryan Hull

The staff is incredibly friendly and the office is very comfortable. They were very good at understanding my concerns and offering me exactly what I needed. Dr. Murphy is great at what she does and she gets to know her patients personally. I highly recommend FREA to all my friends and family. If you are looking for an optometrist, don't think twice, this office is the best.

James Hembd

Just picked up new glasses today—new Rx is excellent! Best refractive exam & fitting I’ve had in years. Very pleased with everything!

lucy chester

My son had an eye appointment at a practice that shares space with Front Range Eye Associates, and since I was in the market for new frames, I took the opportunity to look around. I found some great frames at a good price and I particularly appreciated the time Daniel, Amy, and everyone on staff took to help me figure out my insurance coverage. They spent about 45 minutes total on the phone with my (very unhelpful) insurance company, and they were friendly, experienced, and competent. I'm thrilled with my new frames. I wish I lived closer (this was about a thirty-minute drive for me) because I would love to come back here. Great service, good selection, wonderful people.

Alan Welty

I bought some glasses there about 1 yr ago and recently went in to have them adjusted. I mentioned that my lenses had a few small scratches on them and without hesitation (after confirming that they were still under warrranty) they ordered new lenses. I walked in yesterday and the popped out the old, popped on the new ones and I was on my way in two minutes. No charge no fuss. They have a great selection and are VERY helpful, take many insurances and always take care of you. My whole family goes there and we all love them.

Tracy Malone

I am trying contacts and Front Range Eye Associates has been Amazing. I got a hard pair yesterday and after an hour long lesson with Ashley I got home and couldn't get one out. They were so amazing and helped me right away and made sure I was comfortable for the next time. The staff and Dr Murphy are amazing

Annika Lawrence

I took my 6 year old there and everyone at the office was super friendly and helpful! I can absolutely recommend this office!

Nancy Anderson

I keep coming back. Always taken care of with experience and professionalism.

Lisa Holmberg

overall I was happy with my exam, but the selection of glasses was not what i had hoped for. And it feels like I'm paying way more than I wanted to especially since i feel i had to settle on the frame.

Pat Kammerling

Very thorough eye exam! Well done!

Edwin Stocker

Great practice!

Amanda Guthrie

I've been seeing Dr. Aigner at FREA for over two years now. She and the office staff are wonderful. In the past I've gotten headaches with prescription changes, and when I brought up the eye dominance concerns with Dr. Aigner, she took them into account and made an adjustment to my new prescription to ensure that didn't happen. I regularly order contacts and recently ordered two pairs of glasses through FREA. The vision insurance I have wasn't the best and was complicated to understand, but they worked with me to find the best deal between their in-house discounts and insurance to save me the most money on my glasses and contacts this year. The staff are pleasant and friendly, and I've had no scheduling issues or lengthy wait times like other reviewers have described.

Shannon Dane

Everyone was very professional. One of the best and most thorough eye doctor appointments I have had in a while. There was no "pressure selling" of their products or trying to upgrade me to something I did not need. I would recommend them in a heartbeat!

Eric Hodges

Very happy with my experiences here! First time contact wearer and very happy with them.

Erin Olsen

I was terrified of getting an eye exam and glasses because I don't like anyone near my eyes. But Mandy, the tech who performed my initial screening was so cheerful and comforting, I had no anxiety until the glaucoma test. Dr. Pipkin performed the main portion of my exam, including the glaucoma test. She put me so much at ease that I am no longer terrified to have the tests done. Maybe one day, they'll be able to work me up to contacts! Wonderful, wonderful staff and a great environment.

Bill Freitag

Really good experience. Dr. Pipkin and Ashley made my 6 year visit very enjoyable. Yes, it had been 6 years since I had an eye exam plus I have a family history of eye medical issues. I knew I would need new prescription but it was the other needed exams I was a bit worried about (I am at that age). From the beginning Dr. Pipkin and Ashley made me feel very comfortable during the testing. After the tests Dr. Pipkin explained each of the results in a very professional and friendly manner that put me at ease. I was very impressed with her knowledge; she explained why each test was needed; the results; and a plan for my annual visits to monitor my eye health. I feel very confident that I know my eye health (no medical issues) because of her explanations. A final comment – I do not like any test were an instruments will touch my eye; I needed such a test. Dr. Pipkin explained what the test was for; why it was needed. She then conducted the test in such a manner, which I was put at ease throughout the exam. Glad Front Range Eye Associates is in Broomfield

Jack Doyle

They made me feel comfortable, And a Good experience

Larry Connelly

so ill begin by saying that i have been going here for over 15 years. Over the last several years the service has not been at the same level as in past years. They appear to be growing to fast and miss the mark on providing a client a positive customer experience. Scripts that are off and recently just had my eye exam and new script and had issues with new glasses bought elsewhere and yet they did find i had a slightly different script on the re-exam and afterwards charged me for a visit.... wont be going back and will no longer recommend.

Jeanine Snyder

Front Range Eye Associates and their doctors and team are spectacular. I trust them my eye care and my family's eye care and LOVE them.

Kristen Erby

Really great Doctors and staff. I've seen Dr. Murphy and Dr. Perez. Both understood that eye exams can be sensory overload for me and were very nice about it. Both took the time to answer all my questions. The front desk staff, technicians and opticians were all very friendly and provided good customer service.

Alex M.

Leaving some advice here that I wish was found before visiting Front Range Eye Associates: Make sure you are clear and have confirmed with the doctor EXACTLY how much you'll be charged before you let anyone treat you. Long gone are the days you can trust healthcare professionals and Front Range Eye Associates like many others are in the business of making money. In my particular case it was an annual eye exam which is covered under Medicaid/Medicare. According to them this exam was supposed to cost just my copay and I was clear when making the appointment my particular coverage and that I just wanted this specific eye exam. It has been about 20 years since I've had my eyes checked. Everyone was nice and my appointment started promptly. I was given the option to pay an extra $40 (not covered by Medicaid) to skip eye dilation and use some imaging system which I kindly declined. Doctor checked out my eyes and confirmed I had 20/20 vision. There was just a small amount of astigmatism that If I needed glasses it would really make no difference. Great to hear and I was happy walking out to pay my $2 copay until I was given a $47 bill. The additional $45 was for a "Refraction" test which basically means they decided to find out if I needed glasses despite knowing I had 20/20 vision. They knew this test wasn't covered by Medicaid/Medicare and at no time from the beginning to the end of my appointment was this mentioned to me nor was I given a choice to decline this unnecessary test. Simply put they were looking at making some money any way possible and what better way to do it than after they perform the test and I'm walking out the door. At that point they can charge whatever they want and there's no option for me to decline. Moral of the story don't trust these people. They may be nice but to them you are just profit. If you are on Medicaid/Medicare you probably don't have a lot of money so get used to asking these people to the point where it might be annoying exactly how much this will cost or if this is covered under your plan. Don't let their professionalism and kindness fool you any more than a used car salesman in a lot. It would also not hurt to remind them often you will not pay more than what is specified under your health plan. Hopefully someday these people will be accountable for their shady business practices. Until then stay sharp.

Betsy Cohen

Exceptionally positive experience with Dr. Murphy and Emily. Tremendous knowledge, skill, care, and simply the best focus and consideration.