Reviews of America's Best Contacts & Eyeglasses (Ophthalmologist)

Anita Martinez

I have been an active eyeglass wearer for many years now and have had yet to encounter a location with such immoral disregard for customer care. Not only did none of the employees have any sense of direction in a very “not busy” (compared to others) location, but they also have no care in their work ethic or professional appearance. In my initial appointment, the woman who did the initial testing had been bad mouthing a fellow employee, with me in the room. The eye doctor had to stop mid-visit to go back and get the information that the initial employee had “recorded” but had not been placed under my name or file. The eye doctor herself was not very accurate in the representation of testing one lense from another, making it a confusing experience. Next in my contact consultation, I was informed that the contacts for my prescription wouldn’t be in for weeks, they’re back ordered. I paid the consultation fee and was actually called back in about a week later- which would have been unexpectedly pleasant if they weren’t so rude. Not only was the person at the desk uninterested in their patient trying on the lenses in store and testing them, I was told that I take them home and come back in a week IF I want to, I had to request the small basic accommodations such as the trial bottle of contact solution and the case that is inside the box. After being scoffed at, I figured the only reasonable thing I could do was to ask for my prescription so I wouldn’t have to come back- and sure as can be, they never even recorded it in the file. And I waited additional time to have them record it for me, not knowing if it’s really even mine( delayed entry is unreliable) This lack of accountability and professionalism is baffling and I will not be returning. Consider yourselves lucky that I didn’t ask for my money back.

Laura L

The lady in the front always looks like she hates her job. Constantly had bad attitude and looks like it would break her face to just smile. She looks at you like your bothering her when you ask a question. Definitely Doesn’t belong at a front desk. Other then that the other lady’s were nice and helped me out. I’m sure customer service could be more friendly and worked on .

Lindsay Birchfield

Not very good customer service. My kid had a strong script and they did they couldn't make them, then didnt recommend any place that could make them. They just kept saying sorry over and over. Had to find a place on my own. I wish I could give them half a star

MileHi Gainz

This crew is a bunch of fools. From the Dr all the way to to rude ass clerks. They think they are all better than anyone else. They are a bunch of degenerative idiots. I had to wait over a month for contacts while they were giving me "trial pairs" This place provided the WORST customer experience I have ever had. Especially the little Mexican girl working behind the counter that argued with me. I hate this location. Just go in and I promise you will see what I mean. A bunch of losers that think they are special. Sad thing is more and more companies are forgetting how important customer service is. But this starts at the top. I will be moving my prescription to the Colorado Blvd location, where they are on point. Aurora and this place SUX! Look at all the one star reviews and the desperate cries from them. Lol. Really. Try to be proactive people. Wow

Beauty J

The worst service there ever is. The customer service staff is inefficient with nonchalant attitudes displayed all around. I came in over a week ago, they claimed the system had an issue and so they will call me once sorted. The Male agent …

Donna Cullon

Got my eye exam somewhere else and took the prescription to America's Best. I live in Loveland and had to have my son drive from Greeley to Loveland to pick up my glasses. Very poor quality, wrong prescription, disappointed because I spent over $300 for the glasses. Hopefully they'll fix them right next time.

Jessie White

If I could give them a negitive rating I would! They have horrible customer service! I purchased glasses from AB in foco with a warranty and asked if they could help me get a new pair. They insisted the couldn’t do anything for me unless I had my original prescription from my doc... I walked into the Fort Collins AB and they helped me right away!

Bryan Barnes

Twice I've gone this location and both experience has been great. Polite, and professional along with a great price. Seen the same doctor twice, and she is very professional, and educational on the eyes.

Jaime Ramos

Had to wait about 30 mins after my appointment to actually see the doctor. They were pretty busy at the time so I didn't mind. Everything is rushed. I was only actually with the doctor for 5 mins. He was nice but didn't try to talk much or didn't really seem evaluate the health of my eyes. I've had contacts and glasses for over 15 years so I didn't mind the quick in and out but you sure do feel a little like cattle. You do get good deals but not great service so you get what you pay for.

Rudy Cortez

This was the worst experience ever! What ever happened to customer service? After purchasing eyeglasses for myself a couple of months ago, they still do not feel comfortable. I visited this store 3 times to be fitted before I just gave up. Then like an idiot, I went back to this same store to purchase eyeglasses for my three teenage sons and they treated my family like we were a total bother to them. Sue, the manager was extremely rude and not very tentative. Sue's actions/customer service skills contributes to the reason some people perceive Aurora, Co. as a bad place.

Laura Mix

I went in for an eye exam, ordered glasses. Glasses made me see double vision. I called twice to let them know. They told me to keep wearing them for 2 weeks 6-8 hours a day. I couldn’t do it, they were terrible and caused me headaches! I decided to get a refund and go somewhere else. I had been told that someone else had the same issues with this company. They had gone somewhere else and got glasses that worked great immediately. While I was in getting my refund, a lady was on the phone with a customer that was telling her the prescription was wrong. Wow! What a joke! Don’t waste your time and money with this company!

chong chong

Avoid this place. No system, not organized.Go other place. Not professional at all... Eye exam took only 5 min where other place takes 20 min minimum. Still paying same amount of money. Horrible experience.

Ragena K

Had to do another review they dont do walk in anymore which is a wate of my time and when i tryed to talk to the employee she started to get rude with me i told her why lie about things and had to talk to the manager they were way better when they had walk ins and unrude employees

Kacey Hanson

You get to see the eye doctor fast but then you wait over an hour to meet with someone to check out. They had 2 check out people and like 10 waiting to check out. I won't come here again!

Mitzi Schawo

I brought my prescription in from another place. The people at America's Best were wonderful! Not only did I get new frames that I love, but I also saved over $300 on the lenses (I wear graduated bi-focals). For my money I received a higher quality lens, more lens options, and the complete glasses (including frames) were less than 50% of what the other place quoted me for just the lenses! Their customer service was wonderful. The place is clean. People are pleasant. I highly recommend America's Best in Greeley, CO for filling prescriptions for eye glasses.

Mary Sturm

Spent over $300.00, went back twice because cannot see small print. My old 5 year old glasses let me see much better than these. Daughters and I will never go back.

Duane Schiele

They did a great job of taking care of me

Dzenan Emkic

Horrible place so uprofesional they messed up my exam and the doc had to do it again! Assistants jus standin around looking cute but dont know how to do anything!!

Aimee Francis

Great service from the time I walked in the door for an exam then picking out my frames and then picking them up from the store today! They close at 7 and the entire team it seemed stayed late to serve everyone who was at least inside the doors by 7 one night. I used them because of their ads on tv and am happy I did. Friendly, professional, knowledgeable and caring. 10/30/2018 ****im making an edit because they won’t let me give another great review of 5 stars. I had an apt last week for new glasses and they said it would be two weeks. I received an auto call stating they are already there a week early. The service from everyone last week was impeccable. Thank you for your consistent friendliness and professionalism and service.

Tina Ventura

I have been going to this location for 4 years and after my first exam, things were still a little blurry. I told them this and they did a second exam, they insisted that the prescription was right. My passed exams they have told me my vision had stayed the same Today I went to a new optometrist and as soon as I put the new contacts in, there was a huge difference in my vision. My optometrist told me my old prescription was too strong and he was not surprised when I told him I have been going here. For four years I have been wearing the incorrect prescription because the optometrists at America's Best were not competent enough to prescribe the right prescription. There is a reason they have such low prices. Their low prices are not worth not being able to properly see.

Lori B

We ordered two pairs of glasses for my daughter. they didn't call me when they came in. It was about two weeks when I finally called and of course they were there. Then we went in to get them sized and one pair of glasses was missing a lens. Again, they didn't call me when the lens was in and the glasses were ready. I was not offered any sort of discount or refund to make up for the inconvenience. the price for two glasses and an exam was not a bad deal, but i think i would rather pay a bit more for quality assurance.

Vanessa

$99 for an eye exam and contact lense fitting plus free exams for 3 years. Can't beat that, especially if you don't have insurance. Staff was very friendly and professional.

Bill Lett

Many of the frames were locked up could not try them on. Is this considered a ghetto store by the compnany? Really poor service. Sad thattbeydont trust their customers enough to allow the to try on frames while waiting for an extraordinary amout of time. Was scheduled for a 100 appt. Arrived at 1255. Not callwd till 130. Really?

James Schell

Prices are high if you're not getting two pairs. They failed to inform me that due to my prescription, things would look "tilted" with the new glasses. They also failed to inform me that my glasses had arrived. Won't be going back.

Ana Montes

I didnt liked cause they tell one price and they charge another and my mom got the deal for 69 and they charged her 150 and she needed bifocals and they want to charge her another 150 for that they dont explain nothing before you get your glasses.

Ambar Guerrero

I called in to ask to have a copy of my prescription faxed over to an eye optical; one of the receptionists that answered said quote on quote "I can't because of the hipaa thingy" she placed me on hold without telling me she was going to. When someone else answered the call I asked for their name and if I could get transferred to a manager because they were being really rude to me. She kept ignoring me & pretending like she couldn't hear me. She said "let me put you on hold" I was on hold for 8 minutes and when someone finally answered the phone they stayed quiet & when I said "hello?" they hung up on me. I called again, the same girl answered the phone and she kept saying "hello" & told me to call back because she couldn't hear me. I called two more times & was hung up on again. Someone that was improperly trained to help patients over the phone should not be placed in a position to answer calls. This was at the Aurora Location. Very unpleasant. Thomas and Dr. Parr are awesome though. It's the receptionist/whoever answers the phones who need to learn some manners.

Sally Jaramillo

The minute I walked in the door for my appointment they were rude. The doctor was nice but while waiting in the waiting room for a half hour( even though they had no other people there for appointments) all you hear is all the staff gossiping about other employees. When I went to finally pick glasses they all got mad because I had vision insurance( oh your not paying in cash?!) Maybe they should have asked me that when i got there for my appointment. When I left there 3 hours later i was pissed and I guarantee I'll never go back. They can keep the glasses they ordered for me!

Sage Lambert

My experience with the eye doctor was fine, however, I really did not appreciate the fact that they do not check your insurance until the end of your exam. I believed my insurance would cover everything only to find out AFTER ALL SERVICES had been rendered that they apparently did not accept my insurance leaving me to pay out of pocket. Any other eye doctor I have been to checks your insurance before you are treated. I most definitely would have been going elsewhere if this had come to my attention before I got my exam. Really takes away any illusion of you caring about your customers, America's "Best". Thanks for the trial contacts I guess but I will be taking my business almost anywhere else. That was not okay.

Nathan Pfister

No wonder i usually go the Parker store. Look at all the bad reviews and lame responses! After setting appointment times AND calling to confirm we showed up 10 minutes early. My son and I are told they only have an appointment for me but they would take care of it. We fill out paperwork and begin to wait...30 min later I ask why we have waited so long when I have a confirmation email for 30 min ago. The lady says rudely and cluelessly "ohhhh.... I think they are looking for your son's chart now." We left. My time is valuable and when I have an appointment, I'm on time or early, and I expect the same when I'm paying for a service! Completely disrespect for customers!

Andre Knight

Had me on hold for 8min not acceptable period

mi Tawara

Worst service ever! I called the store to find out if my glasses were in, well Brenda said she had to look it up in their system, put her hand over the phone and had a conversation with other employees! At least hit the mute button!! Then their systems weren't working because they just opened, and was told i have to wait for the system to reboot while again she covers the phone with her hand and had a conversation! Then tells me the glasses always take 2weeks to come in and the person who told us a week was wrong. Never coming back here, customer service has gone down hill but this is ridiculous!

joseph healy

Got a walk in the same day I called. Customer service went above and beyond. On of the techs. even fixed my old glasses for no charge. I've been in Colorado for 7 years now and it was always look optic as long for me BUT now I swear by americas best for prices and customer service.

Lizette Tzul

They are vere professional. There service is amazing. But my contacts took for ever. But over all they are great

Kassandra Pinnell

They always have been good to me and I’ve been going here for over a decade! They are busy but they do well on time management. Also great customer service.

toriel undertale

When i went to this place, i feel like they want to do only the money with me and i finish paying a lot a money for someting that i am not using. When i try to change my decision, they said that it is gonna cost me the double than that i already pay. I think that a surgery was more helpful than the pair a glasses that i bought in here.

Brenda Reynolds

I've been going to Americas Beat for 15 years. I found the Dr. Parr in Aurora several years ago and will never use anyone else. Even when I had Iritis he was soft and cause as little pain as he could. He really knows his stuff and let me know when It was time to see a specialist (my 3rd time with iritis). He's the best and well worth the 40 minute drive from my house!

aj smith

Had a great experience with my time there everyone was great cant wait to get my new glasses next week dont know why there is a lot of bad comments on here. But with me nkt having insurance they still helped me find the right pair of glasses for me with bifocals at a great price thank you guys!

Jose Ramirez

I'm very unsatisfied with this people I got here on time and they wanted to reschedule an appointment after been a customer for a long time wow never coming back for sure

Christopher Munoz

Worse professionalism I've ever met. Secretaries displayed aggravating and uncomfortable behavior. It's seem like they hired high school students right of the bat for secretarial purposes. I will never go there again.

Kimberly Sowell

This is the worst customer service I have ever had, after calling and making an appointment for an initial fitting for contacts, they let me go in, I waited for 10 minutes after my scheduled appointment and was final called back. They told …

Edith Alvidrez

Promo price is just to get you in. only applies to people with nearly perfect Vision. Frame choices are cheap and waits are long for every step.

Arya RDU

(CONTINUED 3/3) March 27th, 2019- This was it. This was the visit to America's Best that pushed me to write this very long review. This was the visit that finally put me over the edge. After a month, I decided I just needed my prescription changed. These glasses just weren't working. I come in and immediately I'm discouraged by the three women behind the counter laughing and texting on their phones. After standing there for about a minute, one of them looks up and asks if I'm being helped. I explain to her that my glasses just aren't the right prescription and need to be adjusted. I show her all of my receipts and the prescription. She takes my glasses rom me and then says" one moment. So I wait and wait and wait. After about 10 minutes of awkwardly standing there while the other two large women behind the counter continue to laugh and text on their phones, I decided to walk around and look at other frames to pass the time. After about 10 more minutes the same woman who helped m the very first time (from Jan. 3d) comes up and asks if I'm being helped. I say: "yes, some woman had taken my glasses and was helping - " Before I can finish, she cuts me off and says: "well, that woman went home. So where are your glasses?" She went home....she went home. Imagine, having gone through all of this disgusting customer service, to come back one last time and the person helping you takes your glasses and then GOES HOME. I start to panic and wonder if she actually STOLE my glasses. The two large woman behind the counter continued laughing and texting on their phones while me and this woman looked frantically for my glasses. After searching for about 2 minutes, the original woman finds them, out of their case, laying on the front desk keyboard with a NOTE that says my prescription is wrong. My blood was boiling at this point. So I explain to her all over again that my prescription is wrong and needs to be adjusted. She takes both of my glasses (the "new" ones, and the ones I had been wearing as a backup pair). After sitting there for about 5 minutes without any glasses (blind) she finally comes back to tell me what I ALREADY KNEW: my prescription is wrong. I ask her if they can change it. Even if it costs a little extra, I just want my glasses so I can start seeing properly. She tells me: no. That I need to go back to the place I got the prescription from, then after that doctor has changed it, bring it back to them, and then they can re-make my glasses. I repeat this all back to her: I need to go back to the original doctor, get a new prescription, then come back, for the fourth time? She stares at me blankly and just says: yes. When I ask how long the glasses will take to get adjusted, she says: 10. Business. Days. I take my glasses, I take the prescription, get up, and start to leave. I tell her that I will go somewhere else, because this has been a nightmare. And, just for the extra cherry on top, as I'm leaving, the two large women behind the counter LAUGH AT ME AS I LEAVE. I could not believe the disgusting customer service displayed by any business, let alone a company who claims to be "America's best". I took my glasses to another company, who are currently remaking them. If you read my entire review, I sincerely thank you. It took a lot of time to write this, but if even ONE person reads this and saves themselves from the incompetence of America's "Best" then it's more than worth it. If anyone of any relevance from America's Best reads this, please know that your store is about as competant as a monkey show at a a backdoor circus. Actually, that's probably not even accurate: at least we know monkeys are intelligent. The ONE AND ONLY remotely positive thing I can say is that Tiffany was a rockstar. She was kind, caring, and apologetic. She was the ONLY person who seemed to give even a small care about helping me as a paying customer. Please, do not go here. Take your hard-earned money and find a place that cares about your time, money, and more importantly- your vision. Thank you for reading this.

Caleb Borden

These people are lucky there is a character limit. I had over 5000 characters typed into this box about how terrible my experience was in terms of: false and shoddy advertising and confusing wording, lack of any pricing matrix on their website, my prescription not working properly(never happened in my life) and the good old just don't tell him of service until its rendered and he's forced to pay for it. Again, you are lucky because I ripped you a new one and it seems google has your back unintentionally for irate customers with nothing better to do than to type into a text box. letter to the editor I suppose.

Dennis Cremus

The Asian lady I saw about a follow up for my contacts was very professional yet down to earth. Thank you for the great customer service.

Davis Robert

Thomas took excellent care of me I was very impressed by my whole visit along with a price tag no one could complain about. Thanks☮️☮️☮️

Michaela Crews

Worse place ever. They over charged me for glasses I never received.

Kailyn Buckner

I have gone here for several pairs of my glasses over the years and finally got fed up. I'm sure like many people the prices were attractive for the cost of their frames; however the customer service and quality I've received here have been the furthest from great. Every time I've gotten frames here the processed seemed rush. The most frustrating thing for me was every time my glasses came in they never fit my face! Ever! Literally I could not bend over without my glasses falling off. This final time I ordered glasses I came in to pick them up and they did not fit. As I was trying to explain this it just seemed more rush then actually trying to get the frames to fit my face. They always bent the frames by the ears so much to the point they were sticking out. I attempted to get them tightened a second time and stood there for 30 min before I received help just for there to be no difference. I finally decided to find a completely different vision place to get glasses and they were completely blown away with how bad my current glasses were fitting my face. 10 mins at Vision Pearle in the Aurora Mall and my frames have never fit me so great. Same frames I bought from Americas Best and hated! Another vision shop took the time to make sure the frames fit on my nose just right and behind my ears just right! Will never waste my time here again.

Ana Karen

A little slow to reach out sometimes, but otherwise friendly and pretty efficient service. Amazing prices that are so hard to beat!

King Hill

Just a poor business. They have too much business which doesn’t allow them to focus on helping you. It took over a month to get a pair of trails and has been three business weeks this time. I’d say fire everyone start fresh. Pisspoor of a business

Hassan Warsame

Never go to this place I pay it all my fees then I have been waiting my glasses more than 5weeks I had picked up 1 glass and the other one I still waiting and it is over 3months

Reynaldo Pacheco

Every time I have an appointment,,they get me in and out :) everyone is so friendly to my boyfriend and I. I have to say I really enjoy going here. :)

Tammy Barker

HORRIBLE SERVICE! My eye exam lasted 4 minutes exactly. Over 2 weeks later I still haven't received my 2 pair of expensive eye glasses. I spent $597.55 on the 2 pair I wanted. I've been very anxious to get them. I called yesterday and …

Lacey Cooley

They have great prices but they need better staff! I went in there with my fiance and then went back out to the car while he got his glasses. A younger black woman with glasses was helping us and she decided to ask him for his number after just seeing me with him. He kindly said "that's actually who I'm with, that's my girl and she would like to cancel her appointment and reschedule. She took it upon herself to keep complimenting him and repeating that it's too bad that he had a girl because she wanted his number and that he should take hers down "Just in case we break up". Then she said she couldn't find me in the system, but for some reason when I called later that day, they had no issue finding me. I've never been so disrespected in a place of business, ever! For one, you're at work. For two, you're disrespectful as hell because you saw me and were told about me and kept trying. And for 3, we will not be going back to this location and neither will any of our friends and family. Very trashy and desperate service

Jamie Stowers

We have been coming to this location for 4years and love it. We always make sure to get Thomas to help us pick out our glasses and he makes the check out seamless and quick. Our last visit myyoungest daughter had her first eye exam and I …

Marissa Antola

I went into America’s Best on Tuesday and the staff was very friendly. I didn’t know what I needed to do and the lady I spoke with broke down the process and made it easy for me. The exam was fast and the doctors were very nice. I was impressed by the service and am glad I went. Thank you to the staff for making the process easy for me.

Steven Killian

I would have to say I am very surprised by their customer service my first review was not a kind one I was upset because there was some confusion on whether or not they took my insurance and I felt like I had been taken advantage of and to …

Steve Schaps

I wanted the $69.99 special but they kept offering more expensive choices. When I said no to everything except the 69.99 they refused to wait on me.

Tony Pennington

Made appt drove 2.5 hrs to get there on time sit for 20 mins waiting watch Dr. walk out at they come tell my wife she gone to lunch it'll be 1hr and a half before she gets back. NOT HAPPY WITH THIS PLACE. Did call customer service and at least they did make it right tho took 3hrs

Planet1 Kid

Their glasses is very cheap wont even last a year and by the time a year passes you have to get a new eye exam and pay for everything again so you will basically pay every year and end up paying thousands just go somewhere pay a decent amount and get a glasses that lasts..

Rhia Darling

Dr.Van took care of all my contact needs! Was a first timer using tem and they worked with my complicated prescription. Thank u!

yudith angelica Leguizamon

These people are the worst!!!!! Avoid their trouble and go somewhere else

Cindy Sutton

My daughter and I were walk ins it took us a total of a half hour in out and our glasses were back in under a week. Under $200 for 4 pairs of glasses cool.

Diego Bernardi

Scheduled for the first morning opening cause I could not be late, doctor was more than 15 min late so I left. Came back again and they wanted to reschedule my wife for arriving 6 minutes late. Done with them.

Lyndsi Johnston

Every person I worked with was kind, helpful, and gave me excellent care. However the woman who helped me check in, Alejandra was so rude that I almost left before they called me to have my eyes checked. She asked if I would be using insurance and I said yes, and that they should already have that information. I asked her to confirm that my insurance was accepted and she rolled her eyes and said, it doesn't matter right now, go have a seat and fill out this paperwork. I asked her again to check on the insurance , because it does matter to me that I am covered before I follow through with the eye appointment. She just rolled her eyes again and said yes, just go sit down already. Her attitude was still sour when I returned my paperwork, Alejandra does not belong in customer service and is leaving a bad impression on a decent company.

Phoenix Brown

Quick, efficient, affordable, and friendly what more could you ask for!? Even 30 minutes before they were all ready to get off for the day, everybody was very helpful and kind!

Tahjmin Chatman

Best service i’ve had so far. The best sales person is Kat. She has the best energy and very patience. The atmosphere is great. I love this place!!!

Meagan Whitfield

Bad customer service. Couldn't help with what my insurance covered, which is a lot. I tried to move my appointment to later but they said there were no more appointments later even though there were plenty when I made my appointment two days before plus I overheard them saying they weren't taking anymore appointments because the doctor felt like leaving in twenty or thirty minutes. The exam took five minutes usually it takes twenty or so, so I'm not sure how thorough they are. I left without my contacts exam and didn't buy any glasses. Now I'll have to waste more time on another appointment for contacts. Update: they waived the contact exam fee that my insurance would have covered, however, it took me four trips to the store and several emails and phone calls to get my contacts.

Heidi Fields

Learn to advertise your specials properly, I understand the 69.95 is a starting price but apparently if your vision is too bad you don't qualify for that promotion which is a load of BS! Also if you want to qualify for that as well don't ask for a contact exam because then it's all of a sudden 79 dollars for the exam plus in my case over 300 dollars for glasses not even including contacts. I will never come to this company for my eyes or ever recommend them to anyone, I will make sure they don't come here or any Americas best for that matter. I'm extremely upset/disappointed!

Wayne W

Fisrt off I have to say the actual Dr is very nice and helpful. As far as the STAFF goes, they are all pretty much rude, uncaring, and do not follow up when you glasses are in. They seem to be there for thenselves not the customer. Brittney said they called me on a certian date, and I said I recieved no phone calls that day. She began to argue with me which of course I became irritated with that comment, and had to hang up before I got very upset. WHAT happen to customer service in the city. Im in customer service and if I treated or argued with a customer who spent hundreds of dollars, I would expect not to have a job anymore. I will NEVER refer anyone to go there due to the staff issues, not will I return. If anyone knows of a quality Optics place, let me know.

Kwankhaow Kiriyakit

I have been their customer for about two years now. The first year I was really just getting the contact lens from them and I have to say that they did a really good job. So when my contacts lens prescription is about expired I went to get another exam. This time I decided to do both contacts and glasses. The reason is because my glasses were more than 3 years old (I actually got it from Thailand, my home country, so when I’m getting a new glasses here I was really expecting a decent quality) and my eye sight has obviously been changed a lot so I think it’s time. After the exam, they told me to go chose the frame that I like, so I chose the one that cost about $90. With that and the frame all together it came out about almost $200. I got my glasses a week after, tried it on for couple days and went back because they actually give me headaches. I’m not sure what the word for it but it feels like when I’m wearing someone else’s glasses who has a stronger prescription than mine, it just doesn’t feel right at all. I have never had this problem ever getting a new glasses in Thailand, which I had been getting my glasses done for like 8-9 years before I even come to US, so I was confused and a little shocked. When I went back they told me to keep trying them for longer, I said I can’t do that it is too much. Then they told me that maybe because I changed the style of the frame because the new frame is wider than the old one I normally wearing. They said I can change the frame to a more narrow one just similar to the old style, so I did. I found a new narrow frame (that I feel like ok..it looks decent enough on my face) which is 20 dollars cheaper than the first frame I paid for they didn’t say anything about it so I was like..ok I’m paying the price for having them changing the frame I guess. So the second lens finally come the following week, I put it on in their store and it still doing the same thing, giving me headache and make me dizzy every time I move my head to look around. I told them and they said the same thing “ give it a couple weeks “. And I did really try to wear them as much as I can but I really couldn’t stand it. Walking wearing this glasses just gonna make me trip. Also the new “cheaper” frame is freaking fragile. I literally just wear them and laid on my side and it freaking bend. I’m so disappointed and not recommended getting your glasses from them ever! And those two stars are for just the good job they did with getting the right contacts lens.

George Fick

This place is a joke. No one acknowledged me when I walked in for my daughter's eye appointment so we didn't get checked in on time. Our order took forever (I understand back-to-school) but over a week and no word on when our order was in. …

Wameedh Abood

The worst experience ever I went 4 times to fix my glasses because they did it wrong over and over and the Male doctor is so Un professional and rude.

Tania Eberly

Went in to get my husband's glasses and eye exam and everybody was standing around nobody offered to help and they said we had to have an appointment even though nobody was there

Malinda Lewis

Very friendly place..

Frank C

Got glasses for my wife & mother in law, wifes glasses all scratched wouldn't recommend this place this time frame last year March 2017, they werw not cheap!!

Maite Sanchez

Worst place ever. Bad customer service. I paid for there stupid contact exam and just because I didnt do their stupid class i couldnt get my script. And who ever the rude guy was that came to talk to me he should at least brush his dirty gross looking teeth. I will not recommend this to nobody.

Megan Anaya

Great customer service. And quick. love the doc he is great.

dwebsone

Overall good experience and service

Kevin Smith

Very Very Bad, the service was poor at best! the Glasses were very bad also. The coating on the frames peeled off and was told the warranty does not cover them. The Lenses with AR coatings did not even last a year. These glasses are very poor, I have had others that have lasted 5-12 years with no major issues and these can't even make it one year. So save your hard earned money and go elsewhere! If they were true Crizal Lenses they would have lasted for years as all my old pairs have that coating and lasted all this time.

Joan Wood

Great service from start to finish Would recommend them. Had my son go as well and he was very happy with his experience as well. Was sceptical at first because of past reviews but fortunately this was not the case.

Jasmin Alvarez

I have gone here twice now for exams. The wait to see anyone is longer than the actual exam itself. The second time I went because my glasses were not helping and I was still experiencing trouble seeing clearly. When I saw a doctor the guy said I needed the same prescription, uh ok?... I mention I cant even read my work screen anymore and he says, "well that's a whole different exam." So we do another (very short) exam and he says it's the same RX again but I need different glasses. I get these glasses and they don't help either. Now I'm stuck with two pairs of glasses that don't help. Will not be going back. Oh and not to rat her out but, sorry not sorry, the clerk who was "helping" me check out was shopping for a new bed comforter and then had no idea how much to charge me....

elisa rocha

They are extremely rude! Don't know their own list of providers or how to bill insurance instead make it a hassle for the customer trying to get service! I highly recommend SeeLife Vision and regret ever waisting my time with America's best!

Patrick Goetz

I read other reviews before I post, for balance. Experiences with businesses are rarely perfect. Overall, I genuinely believe the staff here cares about you and your needs. I was in for a repair today. Never once felt like an inconvenience, rather, I felt loved...

Kathleen Sawyer

Was there on the 8th of January. Walked in thinking i would have to spend $100 to maybe 200 for two nice pairs of glasses. Oh No $ 500 later and i still don't have me glasses and that's not the worst part when they called me back for my eye exam they called out the wrong name Kelly not Kathleen i was the only one in the store besides my family and I was the only one getting my eyes checked, then i had to get some other eye exam were they checked my retina once i reserve my glasses i will update my review

Anthony DeLoach

Great staff.

Bobby Kimble

I see all the negative reviews and I beg to differ. I’ve been here for glasses and contacts several times and I always have a very capable optometrist and most of the staff seems to be helpful and all smiles. In fact, I went in today for contacts and I was in a hurry. Not only was in and out of there in about 20 mins (including eye exam and updated prescriptions) I got a trial pair of contacts to try out for free. Some people are just impatient.

0611Brittney

Glasses are horrible. Lenses are supposed to be scratch resistant but I haven't even had them a month and already scratched to hell. Rather get glasses through walWalm then America's Best.

Darcy C

I took my son for the advertised deal - two pairs of glasses for $69.95 and FREE eye exam! After the exam we were informed that his prescription does not qualify for the deal and his glasses would cost $200+ per pair. Since we weren't willing to pay so much we were charged $45.00 for the FREE eye exam. This company is a total waste of time and cannot be trusted!!!

Manny Canedo

The staff at America's Best has always taken care of my needs. They have a friendly and experienced staff that handle all of my optical problems efficiently. I have been with them for 3 years now and love them.

Danielle Justice

I placed an order for my 16 year old and other kids for their glasses. I received a call saying all my glasses are in. When I went to pick them up I was told that they showed they checked in my 16year olds glasses that they where in the back to come back later to pick them up. The person said that she will look for them in the back. When I went back later I found out they never looked for them. The lady just lied to avoid telling the truth. The person who helped me later could not find them and said they were lost. She had to replace the order and said it would take 7 business days to come in. Apparently that was a lie also because I just found out that it is taking 10 days. There is nothing worse than dealing with a place that hires a bunch of liars. I don't recommend this place to anyone unless you enjoy being lied to.

JR Martinez

Mistake after mistake, Been waiting over a month for my glasses. Don't ever come here.

Jessica Archuleta

I have been going to this location for at least 10 years and have always had a pleasant experience. I'm greeted as soon as entering and the staff has always been helpful and kind. I honestly cringed having to go to another place once in the …

84warmachine

Very inconsiderate! Left work early for my appointment, only for them to cancel on me. Thanks a lot. More like America’s Worst!

Kristen Henry

Inefficient staff. Everytime I call I’m asked to please hold. Only to be forgotten about! Returning my glasses because this whole store in general is a pain in the a$& Update: management is even worse!!

Brittney Emerson

What a joke of a glasses store, the people in the front are rude and don't care about taking care of you!!! I had the worst experience and then I called the customer support number and was told I would get a refund because they weren't taking care of me. I told them I wanted to still get contacts to try and she said that is fine we will give you a refund. But they rude manager said if I give you a refund then you can't have the trial contacts. I will NEVER go back and I will let everyone know not to go here!!!!

DeJanee Culley

I understand being busy, I work in retail but this place needs some help with customer service! I came in to pick up my contacts, I checked in with the front desk, and she asked me to have a seat she would be with me in a moment! I said great! 2 family’s were ahead of me, which was fine. I waited for 15 mins watching the front desk lady ask someone to help with other customers other than me, at least two more people walked in after me and were taken care of in mins, at least 3 people who work here walked right by me smileing in my face but not asking me if I was helped or checking on me. I finally had to walk back to the front for someone to help me which took her 1 min to give me my contacts and I walked out!

Email Secondary

Renee ( the GM) i believe was very nice and helpful as were the other phone representatives in solving a misunderstanding I had. Thank you!

Hooks337

I've been a customer for years now. The staff has always been curteous and kind. The prices are amazing. Their Eye Club is the way to go. You save so much more than using insurance. I had an eye infection and had to see the Doctor 3 times in one month. It definitely paid for itself. I like how easy it is to stop by to have my glasses adjusted or call and order more contacts.

jamie Gontier

Got my eye exam today and one of the ladies was about to hand me the wrong written prescription. Luckily I noticed she wrote it down wrong on my copy from what the actual doctor put down.. really gives me trust issues though when someone is careless enough to almost mess up the exact numbers. You're dealing with somebody's eye, you'd think with that job you'd be extra careful.. the doctor was really nice though and the contact expert was also really nice and helpful. It was just the lower workers that were not the best. Also! The one of the receptionist was not the best. I had scheduled an appointment online and came in wondering if I could just move it up a little and he told me I could only move my appointment to Friday. My appointment was already for Thursday. I went back online and saw there was a spot earlier on Wednesday and got it scheduled myself. Tried to cancel my Thursday appointment and he was said didn't I just talk to you? Now you're appointments are doubled. He sounded annoyed but they wouldn't have been doubled if he had helped me when I came in the first time :/ before this year I had never had a problem though, I have the eye club and its saved me money. Maybe not this particular location though.

Raquel Celis

It's not true that you can get 2 pair of glasses and a eye exam $69.99 I went there with my grandson and my husband paid over $500.00 for 2 pair of glasses and they got mine wrong they said they would put a rush on them and that was a week and 4 days ago and I still haven't heard from them and when they say you get them the same day that's not true either not sure why use false advertise just for business so I can only imagine how much use charge the insurance for glasses and the exam no wonder use kept calling and asking use if we were sure we don't want to use are insurance but I know I won't get another pair from use to exspensive.

Tim Foote

I think I'll shop elsewhere. Too many unsatisfied people here. I need to buy glasses but I don't want a strip mall cash grab outfit. I'm looking for an honest deal. I will admit the commercials are cute and effective. But in this day and age where actual people who have been there write their experiences, it's not enough to have a catchy commercial. Those wise with their money see through the gimmick. Also why are all the negative reviews answered with "I'll put you in contact with management" How about have them step in and fix it before it's a bad experience. Poor Nancy does her best to fan out the flames with "I'll let you talk to management" As many know 'management' is just another ear. But it is obvious what is going on here. Come in for the commercial, (Bait) 2 pairs of glasses and an eye exam...69.99 Seems too good to be true.....so you will get a LOT of interest, then the (switch)...if you need glasses that actually work and look nice expect 3-500.00 for glasses, 300.00 for contacts.....and exam might be 69.99

Nancy Singh

I was promised my glasses by today and guess what?????? No glasses. I could have had them back anywhere else by now, it has been almost 2 weeks now

Craig Pierce

I've tried twice to get glasses thru this place. The first time we tried two different pair of glasses that were returned a total of three times to which the prescription and manufacturing still couldn't be made right. I decided to give another shot a couple months later to which the same exact issue. I'll NEVER recommend them to anyone. You get what you pay for and my eyes deserve better from me.

E60

Horrible place. Keep away

El lee oh

The staff at this location is very professional and accommodating. But the lab that they have the glasses made at is another story. I ordered two pair of glasses both polycarbonate lens with antireflection. When I got the glasses one pair had the coating on both lenses but the left lens was made wrong like it was twisted, and the other had antireflection only on one lens really one lens do they not check them before you send them out then it took 10days to remake.

Juan Garcia

This is the worse place to get seen if you need glasses they diagnose you wrong care about loosing an eye, what they really care is to take your money no matter what.

Stacey Campbell

First off I was told they took all eye insurance when I called this office. I get there and the old man behind the counter was so rude. Um yes my child is on Medicaid but she has a illness. Don't sit there and act like all Medicaid patients are just using the system. After this visit I will never inquire services with this optical place and I will tell more then ten people about my negative experience. Snotty and rude!!!

Kelly Campbell

Picked up my glasses a few days ago and the prescription is completely wrong. Both sets are very blurry and un-useable. Will have to go out of my way to return them both and have the exam re-done. NOT worth the hassle. How can they be so off on the correct prescription?

Cole Dwyer

I recently bought two pairs of eyeglasses from Americas Best, and overall, I am happy with my choice. The eye test was preformed by a very friendly employee, and there was always someone eager to help. I would suggest Americas Best to anyone looking for inexpensive eyeglasses.

Susan Henke

I couldn't say more about how kind and considerate all of the folks that helped me were. They were helpful and I actually had a very pleasant time getting my new glasses. So glad I switched to America's Best. Now, my husband is coming for his exam and new glasses! Thank you.

Salma.Gonzalez

Just because you don't like someone I know doesn't give you the right to be rude to PAYING customers!!! Rudest staff ever! I waited three weeks for something I paid in full, and I had to call and check on status, only to be told "oh, it's been here!" Then I call to re-order a contact and am told (by the person who doesn't like my coworker) that she'll call me right back. Never called. I called and they act like they have no idea what I'm talking about. They go looking for the girl and she acts like I was asking for a free product. I had to tell her again, I don't care what it costs. So now (as of 9-7-19) I play their waiting game again... I am going to look for a different place that can order my stuff.... #NeverAgain #AmericasWorst

Jenny Cooper

This is my second time here and they always been good to me. Very accommodating and helpful staff. I got the best eyeglasses so far. Thanks. Great service.

Connie Payne

Possibly the worst experience ever. Sent home with 1 pair of contacts and NO SOLUTION because "we don't do that"? Are you kidding me?? They write out a Spectacle Rx even though you pay for Contact Lens Rx. Refuse to give it to you without a follow up appointment and waiting for a week. Customer service is really poor - told 3 different things in 10 minutes. Spend more - you'll end up going somewhere else anyway.

Awad Bin-Jawed

I was scheduled for a 09:30 appointment on Thursday (09/15). I came in at 09:25 am to fill out the questionnaire, and was instructed to sit in the waiting area for someone to call me up for the exam. Everyone who came in after me was called up before me for their eye exams... it wasn't until around 10:20 I finally got called up. I was the last one left in the waiting area! The only reason I bothered to wait was I had the whole day off... never coming here again. Absolutely unprofessional. The worst experience I've ever had; period.

Anarele Basurto

I had an appointment at 9 for my class it was 9:30 and they had me sitting there and all the employees were sitting and chatting... Notherwise a good store :( :( :(

Vanessa Gomez

Great service. Staff friendly and helpful

J King

Went to this office the eye exam was quick the wait for glasses and payment over an hour. I was told it would up to 10 days until I received my glasses I called in on the 10 day and was told it could be longer due to back to school.. I was not informed of this nor was I given a courtesy call. Would not recommend.

Tony Succo

Went in for a pair of prescription sunglasses, and $315 and 1 1/2 weeks later, still nothing to show for it. Also, you have to ask for things that should be included with a pair of glasses, like a case or cleaning cloth.

Lisa Rouse

Worst company ever. I have gotten the wrong information over 6 times from the staff there. They tell you a price on one thing and then when you go to order them in the store they triple the price!!! This has happened on different occasions and is completely unacceptable. Customer service there is horrible. I purchased glasses in November and in January the lense started falling out constantly. I had them fixed 2x's and I told them this was a joke that I spent over 200 on a pair of glasses that are breaking 2 months after having them. The girl that was working with me tried telling me that I purchased them before November which is a crock! I even have the receipt to prove it. I take extremely good care of my glasses so the fact that they are breaking so quickly is infuriating. On top of it they are crooked as hell on my face. Each time I had to go in to get them fixed I asked them to correct them so I don't look like an idiot and they still have yet to do so. I don't even want to get started on the issues I've had getting contacts! These people are rude and complete morons when it comes to customer service. I have never had issues with America's Best until I started going to this store. Go somewhere else. These people are a joke.

Erin Wuestenberg

Update: Despite the reply to my post about "wanting to have corporate speak to me right away" I have yet to hear back from them despite sending an email. They truly don't care are only pretending to be concerned about customer/patient issues. Follow up is not a strong suit and I'd seek vision care else where. I had been going here for about 5 years and wasn't the best, but I could get my Rx for my contacts. When I needed to bring in my daughter it quickly turned into one of those you get what you pay for places. Needed to get my daughter in but because she was "too young" (a few months shy of her 6th birthday) they wouldn't see her because she "couldn't read". I offered to show what she was reading in school. She was showing the classic signs of not being able to see and I noticed a dip in her school work. I asked if I could speak to the doctor about the reasoning behind this. Was flat told no, I couldn't. Ok, maybe the doctor was in appointment, how about a manager, again refused. Was told that I should wait until she was 6 and come back. Really?!? My daughter is having issues seeing and I'm told to wait? I ask for a recommendation for someone who would see her at her age. "We don't provide recommendations."

J Mauldin

I was checked in and had my exams, glasses and contacts ordered and paid for in less than an hour. Everybody was courteous and professional. Great prices!

Hugo Linares

The manager there is litteraly dumber than a box of rocks, the girls working there are helpful and friendly but the manager Don is lazy and refuses to even attempt to act helpful. I was there on a Monday and was told anywhere from 7-10 days to get my glasses so I called on the 8th day to ask for them and Don said they weren't there without even knowing if they were, so I called 10 minutes later and when a girl answered she looked for them and sure enough they were there. It would be a much better place without him.

JLB

They checked my eyes, I left there with a new prescription, bought my contacts through another eye company because the price was better. However, once I got my new contacts I was not able to see very good, I was still squinting to be able to see. I called this company back to have my eyesight rechecked, they had to up my right eye by three quarters, and lessen the left eye by one quarter. I was not able to get a refund from the place where I purchased my contacts, I called this company to let them know that I'm now stuck with two boxes of an incorrect lens strength. I did speak to the mngr and he was very rude about the whole thing, basically telling me that they could do nothing to help me, I asked for another trial pair to hold me over until I could purchase the correct prescription. He reluctantly said he'd give me another trial pair, after much argument. I will be contacting thier headquarters to state my complaint as well. Customer care and service was atrocious.

John Starcevich

My little rubber thing that sets on my nose fell off, so I took my glasses into the store. I was very surprised by the fantastic service that Pam gave me! She fixed my glasses, cleaned them and didn't charge me anything! She was so nice and efficient! I will definitely come here whenever I, or anyone I know, needs glasses. Thank you Pam!!

Eric Dorn

Was at the Aurora, Colorado store (the one on Mississippi) with my girlfriend who was looking a frames for her glasses and I was witness to an exchange between a customer and the #2 manager, Thomas. The woman there was apparently getting contacts but wanted Thomas to give her two sets of glasses for free and he'd said that he could get her one. She blew up in his face and called him a racist! Having witnessed the entire exchange, I was amazed that he dealt with her at all after that but he conducted himself with diplomacy and tact and moved on. I and a couple other customers saw the exchange and were floored by this woman's attitude and complete lack of common sense. It was the first time I've been close to the a conversation where the black calling a white racist could not have been farther from the truth and was unsure if I should have stepped in and told her off myself but I waited until she 'huffed' out of the store and told him what a great job he did in spite of her poor manners and attitude. After noticing some of the negative reviews on the site, I've got to wonder, how many of those 'negative' reviews are from over-bearing, self-righteous, entitled people who don't have a clue about real life.

Christy Rodriquez

Had a situation last month and was not going to patronize this store again. BUT the store manager, Don, contacted me and made this situation right. I'm glad to report, he took a personal interest in the satisfaction of his customers. He treated me with decency and respect. Glad to be back.

Alex Webyu

The most rudest people ever,one from the employee playing with her phone while I ask for help and she made me to not get service and ask manager and the same sheet!!! This is not good place to go! Just for west time is high recommend!

Zachary Hilty

I have no idea what others problems were. When all i could find to gripe about is they dont have magnetic clip on sunglasses? Was treated fantastic by everyone there. From check in to frame selection. The actual exam was quick a easy. By far the best experiance ive ever had at an optometrist. And you cant beat the prices at all. Fantastic.

Andre Light

I don't normally leave negative reviews like this, but the problems with this place seem to be systemic. I will never go back, even if I have to pay significantly more elsewhere. First bad experience: the pre-doctor examination. The technician couldn't operate the eye examination machine very well; it nearly poked me in the eye (hit my eyelashes, forcing me to back up). She kept apologizing, but not one apology seemed sincere. Second bad experience: the doctor's examination. It seemed rushed and robotic. Third bad experience: when I picked up my glasses, the screws were stripped/scratched, and one of the hinges broke as soon as I tried them on. Even the case the glasses were in smelled putrid. Very poor quality control. All experiences: Every staff member with whom I interacted was either straining to be friendly (stressed, overworked, extremely tired) or blatantly unfriendly. I've never visited a place where everyone seemed unhappy.

Max Legge

I have to say that the service and product is second to none. I have gotten several pairs at two different Americas Best locations and can say nothing but positive things about them. My appointment was the last of the day. The doctor was knowledgeable, nice and happy. Same with the staff that helped me pick my glasses even after they were supposed to be closed. They were very patient with me. I don't have insurance and their prices are reasonable. My last pair that I bought from Americas Best would never wear out. I finally got tired of the style. Never a bad experience! Thanks y'all! You're the "Best"!

Jaymon Martin

Terrible. We were running a few minutes late and they moved the appointment back 2 hours.

Tracy Tantalizing Tracy Nelson

The service was timely and done by competent staff. They had a good selection of frames and I found 2 pink pairs. The prices were so so but I did receive my glasses

WeThe KoolWorld

i worked their in the past ey ey ey kool team

Sarah B

I've been coming to America's Best for almost ten years, and I've never had any issues. Everyone is always helpful and knowledgeable, and they made the transition from glasses to contacts very easy .I also recommend the eye Care club, if your prescription changes frequently.

Katrina Navarrete

I scheduled an appointment for this location on May 17, 2018 at 10:10AM. When I arrived at 10:05AM the doors were closed and the lights were shut off. Their store hours say 9AM opening Monday - Saturday. I saw three women, who looked like they worked there, start walking to the door and then turned around and got back in their cars. I, along with 15 other people, waited for 30 mins. While I was waiting I called the Parker location to see if they could give me an explanation as to why the store was closed. They placed me on hold and contacted the General Manager. Apparently there was some kind of emergency and they were unable to open the store. I notified the customers that were waiting and we all left. I then received a phone call, 30 mins after my appointment, to tell me that the store was closed. I would have appreciated a call before my scheduled appointment or at the very least a sign on the door explaining that the location was closed. I am never attempting to go to that location again. They clearly lack basic customer service skills.

Nancy Smith

Willing to take your money with a 30 day return policy.. then make you pay full price for a new pair up front when you follow their 30 day return policy and drag their feet on a refund. They will not credit your new pair with the refund they owe you... still waiting for my $280 refund... been using America's best for 28 years... time to find a new optical company... paid over $400 up front for 2 pairs of glasses on there 2 pair for 69.99. Then paid another $120 to get one pair replaced to what I needed... one of my frames were $59.99 and the other 69.99.

Beau Hebert

The biggest plus about this place is the ability to make appointments online, but after that it does start to go downhill. I called ahead to confirm that they do indeed take my vision insurance, the person on the phone was a bit short, but said they did. I arrived, had my exam, kept being offered their vision plan, and had to keep reminding them I have vision insurance. Once it was time to sit down and order my contacts, and again being offered the vision plan, the rep started to look up my insurance info. He had never done my particular carrier, and they are running a new system, so he was confused. Well, after about 15 minutes he asked if I could just come back tomorrow, as someone better informed would be working. Tomorrow wasn't going to work for me, and I was a bit disappointed. He pressed on and ended up calling the company. Eventually someone figured out that they do not actually take my insurance. Huge waste of time. They then said "You can keep the contacts we gave you." Oh really? The ones already ON MY EYES? How kind. The folks were friendly for the most part, but could definitely use more training. For this, and the online appointments, they get two stars.

Leslie W

This place has terrible service. They were 45 minutes late and everyone but the female doctor on site had terrible attitudes. The selection was minimal as well. I will never go here again and I'm livid that I wasted an hour and a half of my time. I wouldn't recommend this place to anyone.

Samantha Makenson

I had a great experience with this company. Eva was helpful on the phone and the appointment process was very easy.

Kerry Dougherty

Inexpensive eyeglasses and contact lenses. Appointment is advised but not required, they will take walk-in customers and work them in. Clerks are friendly and helpful, the eye doctor is professional. They will try and up-sell you on everything, from frames to lenses to care packages, but everything additional that they offer is really s good deal.

Leslie Devonshire

Solid service and support. This is a busy location so I recommend making sure you allow sufficient time to complete your transaction once the doctor has seen you. If you have any issues at all, work with Renee, the store GM. She is FANTASTIC and will help make it right.

Lid F

I ordered contact lenses that came in on 7/20/18 3 days later 7/23/18 when I put them in after 3-4 hours they ripped in my eye while I was at work I had to toss them and go home to get my glasses when I called the location I asked to speak to someone to have them replaced the front desk took my information and said a manager would call me back (THEY NEVER DID) few days go by and I call there again the person that answered had no idea what I was talking about only to put me on hold and tell me that there is nothing they can do unless I kept the ripped contact. who expects someone to hold on to ripped contacts for days at a time? they wouldn't replace my damaged contacts or refund me the money i paid for them. I usually try not to read reviews because its mainly people who are trying to complain about the smallest things but now I wish i would have before coming to this location.

Adil Minhas

Clear test of honesty, I waited for over 22 minutes on the phone after they told me to hold 'briefly' or 'they are finishing up with a customer' and when my wife called the same number they picked up and gave her all the information we needed. Even after my wife got all the information, I stayed on hold to see how much longer they would keep me on hold and I eventually hung up. They help those who they want. So don't be surprised when your one of those who get side-lined. Not worth going here, much better Eye care shops around town.

Hailey J

Jas was the rudest employee I have dealt with in a long time. Her customer service skills need to be revised. I will not be coming back to this location.

Beth B

Terrible. AMERICAS WORST. Ghetto. Poor selection and the techs are NO help they just sit there while you try and pick TWO pairs out of the poor poor selection. On top of all that we STILL ended up paying over 200 bucks after all the important add ons and fees...and EVEN worse you have to wait TWO WEEKS to pick up...NOT WORTH IT. Will most deffinitly not be back . the SAME DAY LENSES ARE SAME PRICE. OR be sure to grab your prescription you can order way better frames super cheap on line and probably have delivered faster.

Jamie Curran

2 glasses for 69.00 is a lie. I got one pair for 207.00. That is the "69.00" pair of glasses.

Jeff Croup

They lie about the price of glasses. Many hidden cost. You have to put glass in them which shoots price up to over 200. How to they get away with false advertising

jesse leon

Fast service and eye exam was cheap...great price

Matt Fishencord

Unless your prescription is basic, skip online and warehouse stores and go here. Expertise of technicians is needed to make sure they fit right for my astigmatism and wife's progressive lenses. Kaitlyn was wonderful at consulting and getting us fitted. Went during weekday and was fast all around.

Leanna Chaffee

I was hesitant about coming here because of some of the reviews but wow. Super fast and the customer service was amazing. Dr. Van is so kind and spent a lot of time explaining my prescription to me. Very helpful.

Reina

So I decided to try this place mainly because of the "promotion" on contacts. The front desk lady was very nice and friendly, I get called back for a pre-exam by a lady who doesn't even smile and just tells me it's a pre exam. The doctor them sees me. I get called again by the first lady who's just sitting at her computer and gives me a different high price from the one I was originally given. I tell her that I was given a different price and with an attitude she tells me that she's the only one who deals with contacts and that i can leave and not pay anything but there's nothing I else she will do. I got my little self out of her seat and told her that the staff needs to be given the proper in formation and walked right out. Never again will i consider this or any of these locations.

Shawn Hunter

Complete waste of money! I bought into the membership plans they make sound so good not knowing they had no one capable of prescribing contacts. Oh they tried but people are herded like cattle in this place and they have no idea what the …

Vampire Victoria

Fast, efficient service and a very comprehensive exam.

Nykey Wanor

ive been going here the last 3 years because its affordable and i do not have insurance so i pay out of pocket. there is one doctor i am not particularly fond of he seems very irritated and in a hurry, but to be fair they are always busy. Other than that everyone has always been super nice and i am always in and out within an hour. i have never had problems with the service or the quality of glasses i get.