Pros: Everyone is very friendly and especially kids friendly. While I was getting a comprehensive eye exam, I appreciate all of Doctor Laster’s team! They were all kind and had wonderful patience with my 3 years old and 11 months old. Furthermore, my new prescriptions is excellent because it made a wonderfull difference in my vision.
Cons: I would have rated it 5, however; none of the frames had price tags to help me gauge my budget based off my insurance allowance. I believe the sales person in the eyeglasses department was too aggressive in making sales. She was very helpful in the beginning, but when the price was above my overhead, did not meet with my budget, and I tried to re-explained that I am only interested in what my insurance offers for VSP brand frames and ones that are strictly “Premier Program” she appeared to be less helpful. The following week, I was concern with meeting with the contact lenses department for fear of the same aggressive sales behavior. Luckily, she was very kind, provide the various brand contacts, prices, and was absolutely pleasant with me shopping around for more affordable prices. Unfortunatley, after placing an order online for Acuvue Oasys for Astigmatisms through a retail company, I was denied due to doctors records shows different brand (Acuvue Vita for Astigmatisms) of contact lenses. I surly hope this is an error and I am not forced to wear what I’ve never worn before.