I am not quite sure how to describe my experience. The first incident to start it off in a negative way was actually my fault. I arrived to my appointment a little under ten minutes late. I drove over an hour, and I just misjudged the traffic. That is my fault. However, please be aware that if you are late to your appointment, they will not see you. The lady behind the front desk was not the friendliest and made no apologies about this. Another lady did come out front and explained that they were busy, but she would see if they could work me in. She was extremely nice, but was unable to do so. Being late was my fault, but I do feel that they need to stress to you when you make your appointment that you must be on time or you will lose your appointment slot. Aside from this experience, the atmosphere shapped the rest of my opinion. After driving over an hour, I had to use the restroom. I opened the door only to see a large woman standing up half naked in an unlocked bathroom. I would like to point out the bathroom did have a lock, but apparently she did not understand how one works. The rest of people in the waiting room were on par with this particular woman, or they looked like straight up heroine addicts. While I was in the bathroom (once it was clear), my husband said that they told another woman that she would have to leave and come back later, because they didn't have time for her to sort out her insurance.I suppose if you're needing cheap glasses, it might be worth putting up with everything. Please be aware, however, that they do expect herd to you through like cattle. Thankfully, I was able to go across the shopping center and pay $30 for an eye exam. I walked in off the street and was met with a friendly person at the front counter. The doctor was wonderful, and the staff was great. I had my new prescription in less than an hour. I think that I really dodged a bullet by being late to my appointment.