Reviews of Northern Lights Eye Care (Ophthalmologist)

401 E Northern Lights Blvd Suite 102, Anchorage, AK 99503

Average Rating:

DESCRIPTION

We have the opinions of people who know the services of Northern Lights Eye Care (Ophthalmologist) around Alaska area.

Right now this business receives a rating of 4.1 over 5 and that score has been based on 136 reviews.

You may have noticed that the average score it has is high, and it's based on a very high number of feddbacks, so we may conclude that the valuation is quite reliable. If people have bothered to evaluate when they are satisfied with the service, it works.

As you know, we do not usually bother to set opinions when these are good and we usually do it only if we've had a problem or issue...

This Ophthalmologist is classified in the category of Optometrist.

Where is Northern Lights Eye Care?

REVIEWS OF Northern Lights Eye Care IN Alaska

Vann Johnson

THE CUSTOMER SERVICE IS RIDICULOUS. THE SERVICE IS TERRIBLE. IF YOU WANT A PRESCRIPTION RELEASED TO ANOTHER STATE THEY WILL PUT YOU AT THE BACK BEHIND EVERY PATIENT EVEN WALK-IN PATIENTS. DON'T USE THIS PLACE IF YOU EVER WANT YOUR PRESCRIPTION TRANSFERRED.

Kathy Coker

BWAK 13

Anthony Lekanof

Minus the wait in between patients, I had nothing but good things to say about the level of care Dr. Huff provided. My prescription is a little weak on the contacts, but that's why I'm going through a little trial and error. Huge thanks to the Northern Lights Eye Care staff for taking care of me since I was way way younger, up until the present day. You won't be disappointed.

CaRRie STRICK

In my opinion, disorganized, fail to answer phones, buyer beware. Go to Walmart, better prices in my opinion,.

Lisa Chu

The Dr and staff were great, the only complaint I have is the way they have the Medicaid glasses presented. They were thrown in a wooden box, dirty and messed up. My daughter and I felt less than dignified and somewhat embarrassed. I know the frames are limited but leave us with dignity!!! My daughter was excited to get glasses until that happened. I felt ashamed and terrible having to tell her "no honey, you can't pick off the wall because we're poor." That just killed me!

Scarly Ramsay

Great atmosphere, excellent staff. The doctor was thorough and personable.

Deniece Cofey

Arrived for an appointment and waited an hour to see doctor and when I inquired about the wait I was told I could reschedule only problem I have to have medical clearance for brain surgery and needed this appt the staff was extremely rude and I suggest you find someone else for your eyecare , these people are horrible go to anyone but them

Yong Lee

Syi Baek

I went in there today expecting poor experience due to these reviews but went in anyway since it was close to my work. I loved that all the prices were told up front and I even got a discount which was really nice. The people who worked there were really friendly and easy to talk to. They didn't seem to get annoyed at the many questions I had. I had Dr. Ashley Kettler and she was really nice and understanding as well. (: Definitely recommend this place to get your eye exams and contact fittings.

Kasey V

So happy with the customer service and professionalism I receive from northern Lights. My first experience with contacts was frustrating and time consuming, but the very patient staff helped me through.

Kenisha Ngumah

I was seen almost right away as a walk in. They took very good care of me. Will definitely be returning. And recommending.

Alan Lokke

Karen Helton

Patricia Schlappy

Sabra Tierney

Scott Slone

VERY POOR! How a simple broken screw forces me to have to buy new glass and frames! When I first brought them in, to get the screw replaced the optometrist typed the serial number on the frames and said “Oh these are - so new - , we don’t have a tool to extract the broken screw still in place. Good news they’re under warranty though, so we’ll get new ones for you in two weeks.” While I felt like two weeks was too long to be on my old prescription, but I have no other options. A call two weeks later to what seems avoidance. I had to make 3 calls, leave 2 messages over 3 days to speak to the optometrist. Finally getting through, it was one excuse after another, never a consistent story with each call. As of this review - It's now 3 weeks and I still don’t have frames! As it turns out - My “so new frames” are actually only “new” to Northern Lights Eye Care, but have in-fact been discontinued!!! And it will be another 2-3 weeks for a replacement pair. Or as the optometrist said today “That’s what the rep is saying”, but he couldn’t give me a solid. Here’s the problem: 1.) Day 1, When I come in for a repair and it’s determined a customer needs a replacement, call the manufacturer to assure it’s still available. 2.) Warehouses are on databases, they know what they have in stock. 3.) At 2 weeks if there is an issue, call the customer, or show them some respect when they call. 4.) If you dropped the ball in more ways than one, do right by the customer. I paid over thousand dollars cash for my visit, unfortunately you have lost me as a customer. I read the reviews below, I'm clearly not alone.

Lee Wilkins

Excellent experience. Dr. Kettler and the assistants and staff made this a professional and pleasant experience for myself and my 11 year old son. The Glaucoma test and the eye dilation are always tricky for kids. These were handled with humor and scientific explanation. A great one-stop-shop for yearly eye care.

Margaret Wiltfong Tovrea

My visits to the offices have been unfailingly POSITIVE. Caring and attentive, every person with whom I have interacted has been professional and knowledgeable.

Eva Bergmann Hok

Sharon Emmerichs

I had a great experience. People on the phone, at the front desk, the techs, the doctor--all were very friendly and pleasant and polite. I got there on time and had a bit of a wait for my appointment, but that time was well spent as one of the employees helped me pick out my new frames and got all the paperwork done before my eye exam. Prices were about what I expected. Altogether it was pleasant, quick, and I had no problems whatsoever.

Oscar Notado

Brian Fickes

lizzy sutphin

JEAN GRAHAM

Dr Huff has always been there for me. He’s a genuine partner in the care and health of my eyes.

Gregg Christopher Lavarias

The staff were phenomenal! Attentive to my fiance and I's needs and answered all our questions. The staff were also very knowledgeable and made the process an enjoyable endeavor. Would recommend this place to anyone, Dr. Keller is great and explains everything thoroughly.

denise larson

Did not care for Northern lights Eye Care at all, Went there yesterday for my son, The young lady that did the eye exam was nice, he needed glasses and the woman that was "suppose" to help with the glasses had zero personality, rude and barely helped my son at all, personally I will never go here again and will tell as many people as possible about my experience.

Chris Reese

Staff and physicians we knowledgeable and very friendly.

CaptainRick Ameline

Valentina Velador-Ruiz

Amazing place,staff and prices!

Lisa Hernandez

Dr. Kettler, was very kind to my six year old daughter. She us very patient with children.

Kimberly King

iana solomona

The lady in the front desk with the red hair was very friendly, you should give her a raise :) THE ENVIRONMENT WAS VERYYY CLEAN !

Ashlyn Holderread

Very helpful and friendly. Appointment didn't even take an hour. Definitely recommend :)

Jason Morse

Cori Kindred

Saw Dr. Kettler and she was great, but the experience otherwise was less than stellar. I personally didn't much like the selection of frames and had way too much "help" from staff in making a decision. The receptionist took it upon herself to come help as well, which resulted in some tense and awkward interactions between herself and the guy whose job it was to help select and order frames. Then when they came in I never got a call bc they had entered my phone # wrong on the record, the guy didn't even clean off the lenses, claimed they were perfectly fitted and didn't adjust them at all, AND one of the lenses was the wrong prescription! So I had to have them re-ordered! Worst and most unique experience I've ever had ordering frames and lenses.

Shelly Sinclair

Everyone is very helpful and pleasant here!

treasa mcdaniel

Lillie Jennings

theresa fickes

Ana Novakovic

Vann Johnson

THE CUSTOMER SERVICE IS RIDICULOUS. THE SERVICE IS TERRIBLE. IF YOU WANT A PRESCRIPTION RELEASED TO ANOTHER STATE THEY WILL PUT YOU AT THE BACK BEHIND EVERY PATIENT EVEN WALK-IN PATIENTS. DON'T USE THIS PLACE IF YOU EVER WANT YOUR PRESCRIPTION TRANSFERRED.

Kathy Coker

Anthony Lekanof

Minus the wait in between patients, I had nothing but good things to say about the level of care Dr. Huff provided. My prescription is a little weak on the contacts, but that's why I'm going through a little trial and error. Huge thanks to the Northern Lights Eye Care staff for taking care of me since I was way way younger, up until the present day. You won't be disappointed.

Lisa Chu

The Dr and staff were great, the only complaint I have is the way they have the Medicaid glasses presented. They were thrown in a wooden box, dirty and messed up. My daughter and I felt less than dignified and somewhat embarrassed. I know the frames are limited but leave us with dignity!!! My daughter was excited to get glasses until that happened. I felt ashamed and terrible having to tell her "no honey, you can't pick off the wall because we're poor." That just killed me!

Scarly Ramsay

Great atmosphere, excellent staff. The doctor was thorough and personable.

Deniece Cofey

Arrived for an appointment and waited an hour to see doctor and when I inquired about the wait I was told I could reschedule only problem I have to have medical clearance for brain surgery and needed this appt the staff was extremely rude and I suggest you find someone else for your eyecare , these people are horrible go to anyone but them

Yong Lee

Syi Baek

I went in there today expecting poor experience due to these reviews but went in anyway since it was close to my work. I loved that all the prices were told up front and I even got a discount which was really nice. The people who worked there were really friendly and easy to talk to. They didn't seem to get annoyed at the many questions I had. I had Dr. Ashley Kettler and she was really nice and understanding as well. (: Definitely recommend this place to get your eye exams and contact fittings.

Kasey V

So happy with the customer service and professionalism I receive from northern Lights. My first experience with contacts was frustrating and time consuming, but the very patient staff helped me through.

Kenisha Ngumah

I was seen almost right away as a walk in. They took very good care of me. Will definitely be returning. And recommending.

Alan Lokke

Karen Helton

Patricia Schlappy

Sabra Tierney

Scott Slone

VERY POOR! How a simple broken screw forces me to have to buy new glass and frames! When I first brought them in, to get the screw replaced the optometrist typed the serial number on the frames and said “Oh these are - so new - , we don’t have a tool to extract the broken screw still in place. Good news they’re under warranty though, so we’ll get new ones for you in two weeks.” While I felt like two weeks was too long to be on my old prescription, but I have no other options. A call two weeks later to what seems avoidance. I had to make 3 calls, leave 2 messages over 3 days to speak to the optometrist. Finally getting through, it was one excuse after another, never a consistent story with each call. As of this review - It's now 3 weeks and I still don’t have frames! As it turns out - My “so new frames” are actually only “new” to Northern Lights Eye Care, but have in-fact been discontinued!!! And it will be another 2-3 weeks for a replacement pair. Or as the optometrist said today “That’s what the rep is saying”, but he couldn’t give me a solid. Here’s the problem: 1.) Day 1, When I come in for a repair and it’s determined a customer needs a replacement, call the manufacturer to assure it’s still available. 2.) Warehouses are on databases, they know what they have in stock. 3.) At 2 weeks if there is an issue, call the customer, or show them some respect when they call. 4.) If you dropped the ball in more ways than one, do right by the customer. I paid over thousand dollars cash for my visit, unfortunately you have lost me as a customer. I read the reviews below, I'm clearly not alone.

Wenona White

Lee Wilkins

Excellent experience. Dr. Kettler and the assistants and staff made this a professional and pleasant experience for myself and my 11 year old son. The Glaucoma test and the eye dilation are always tricky for kids. These were handled with humor and scientific explanation. A great one-stop-shop for yearly eye care.

Margaret Wiltfong Tovrea

My visits to the offices have been unfailingly POSITIVE. Caring and attentive, every person with whom I have interacted has been professional and knowledgeable.

Eva Bergmann Hok

Sharon Emmerichs

I had a great experience. People on the phone, at the front desk, the techs, the doctor--all were very friendly and pleasant and polite. I got there on time and had a bit of a wait for my appointment, but that time was well spent as one of the employees helped me pick out my new frames and got all the paperwork done before my eye exam. Prices were about what I expected. Altogether it was pleasant, quick, and I had no problems whatsoever.

Oscar Notado

Brian Fickes

lizzy sutphin

JEAN GRAHAM

Dr Huff has always been there for me. He’s a genuine partner in the care and health of my eyes.

Gregg Christopher Lavarias

The staff were phenomenal! Attentive to my fiance and I's needs and answered all our questions. The staff were also very knowledgeable and made the process an enjoyable endeavor. Would recommend this place to anyone, Dr. Keller is great and explains everything thoroughly.

denise larson

Did not care for Northern lights Eye Care at all, Went there yesterday for my son, The young lady that did the eye exam was nice, he needed glasses and the woman that was "suppose" to help with the glasses had zero personality, rude and barely helped my son at all, personally I will never go here again and will tell as many people as possible about my experience.

Chris Reese

Staff and physicians we knowledgeable and very friendly.

CaptainRick Ameline

Valentina Velador-Ruiz

Amazing place,staff and prices!

Lisa Hernandez

Dr. Kettler, was very kind to my six year old daughter. She us very patient with children.

Kimberly King

iana solomona

The lady in the front desk with the red hair was very friendly, you should give her a raise :) THE ENVIRONMENT WAS VERYYY CLEAN !

Ashlyn Holderread

Very helpful and friendly. Appointment didn't even take an hour. Definitely recommend :)

Jason Morse

Cori Kindred

Saw Dr. Kettler and she was great, but the experience otherwise was less than stellar. I personally didn't much like the selection of frames and had way too much "help" from staff in making a decision. The receptionist took it upon herself to come help as well, which resulted in some tense and awkward interactions between herself and the guy whose job it was to help select and order frames. Then when they came in I never got a call bc they had entered my phone # wrong on the record, the guy didn't even clean off the lenses, claimed they were perfectly fitted and didn't adjust them at all, AND one of the lenses was the wrong prescription! So I had to have them re-ordered! Worst and most unique experience I've ever had ordering frames and lenses.

Shelly Sinclair

Everyone is very helpful and pleasant here!

Lillie Jennings

theresa fickes

Ana Novakovic

A Google User

I have used Northern Lights eye care for over 20 years. Never felt the need to try somebody else because the customer service is great. And the doctors there are second to none. I don't believe anybody would be disappointed if they visited Northern Lights Eye Care.

kurt falke

Everyone there is very kind & caring. I truly trust my Dentist!

Erin Heysell

I've had a few negative experiences at Northern Lights Eye Care, but my last visit takes the cake. I called in advance and asked if I could bring my baby (I could) and provided my insurance information (twice to ensure they were prepared and ready). I got there a few minutes early and waited 45 minutes to see the Doctor! I was the first patients of the day- they claimed they needed to pull up my insurance information before I saw the doctor- yet this had ALL been confirmed on the phone in advance. And mind you the whole time they saw that my primary insurance had VSP coverage they were only confused about my secondary. I asked to see the doctor while they looked it up as I'd worked hard to time the babies feedings just for the appointment, but they refused. It may be the doctor wasn't there because when I was finally brought back to an exam room after over 30 minutes of waiting, they asked me if I would mind seeing another doctor. Then after the exam the doctor explained my benefits and I replied I'd be using Costco for their convenience (which may be a little rude on my part but I was being honest). He stated, you won't be able to use your vsp benefit there. What! Yes I can, what a crock to try to get you to buy from them. The doctor quoted me 50 dollars out of pocket for contacts INCLUDING a rebate I would have to deal with myself- who has time for that. At Costco I was able to use my benefit, didn't deal with any rebates, AND received my contacts that day for only 11 dollars out of pocket. I will say on a positive note they honored the year scratch warranty on a pair of glasses earlier in the year and replaced them. Of course most optometrist push sales, so weigh pros and cons of their services.

Fred Morzo

MAtthew Bird

I’ve gone to these guys for several years. I All ways feel like I’m getting raped on the cost of glasses and contacts. Paid for a new prescription for glasses. Took 6 weeks to get my new glasses. the office never contacted me I called and got a voicemail but no one ever called back. Finally got a hold of the office and find out my glasses had been there. The lady at the desk was less than friendly when I finally picked up my glasses. The last 2 prescriptions never felt like they could get my right eye without being blurry even after get used to the prescription. Time to find a new optometrist

June Hakanson

U received friendly, courteous service and a good eye exam. My only wish is that you carried more Flexon - type glasses, especially the fully flexiblle hinges like the children's sizes have, in larger sizes for women.. My teenage grandson has them and he is much bigger than I am.

AKHM Family

Very informed. Great experience.

Jesus Saves Sinners

My appointment was on 9/15/2018. I’m STILL waiting on my glasses today 10/23/2018!! I’ve called 5 times to check on my glasses. Meanwhile, I keep getting these horrible headaches because I cant see my computer screen at work! I just called and left another message to see where my glasses are!

Kelvan Luff

Great experience! Really enjoyed Dr. Huff and his staff/team. Thank you Northern Lights Eye Care.

Robert Lane

Need to fix the online scheduling system

Alicia Westberg

Awesome customer service and care!

Johnny McGrew

Very professional staff I really enjoyed my experience. I highly recommend Northern Lights Eye Care! Make sure you request Dr. Kettler she is awesome. The tech Michael also made me laugh and I enjoyed his track and field stories; it felt like we were old friends!

Daniel Montgomery

Very professional eye doctors and atmosphere and a excellent selection on glasses and saftey glasses!

Lena Koen

Everyone is always friendly and nice there. I have never had a better eye exam anywhere else they make sure everything is going good with your eyes. Give out samples to try. 100 % satisfied.

Garlicyummy

The staff and doctor where amazing good communication the only bad thing was the loooonnnggg wait times. We got there at 1:15pm for a 130p appointment and finally saw the doctor at 2:55pm Had to leave room and check to see how much longer or I was leaving. If your running behind please advise upon check in that would have been fine if I was advised ahead of time to arrange the rest of my day and appointments.

Rachael Miller

Made me feel at ease and let me browse freely when picking out new frames.

Echo Foxtrot

I was truly grateful that Dr. Huff and his staff were able to fit me in on a last minute appointment. Everyone was friendly and helpful. Thank you!

Matt Callahan

William Higgs

Dawn Molina

This was a last minute walk-in. I woke up with conjunctivitis! Northern Lights Eye Care was able to accommodate the last minute request for an appointment. Dr. Huff was very thorough, and made sure all of my questions were answered.

Felicia Forletta

Excellent service. When you have an appointment, there's no wait time. They accept Care Credit. The doctors are nice as well.

Caitlin Marine

Shortgyrl02 B

JANICE LINO

Doug Lovely

Mary Kuffner

Isaak Abril

deb essex

I will not use this office again. I was traveling abroad and called to order a replacement set of sunglasses since mine broke. They told me I could, but since my prescription was a little over a year old, and I would need to come in, when I returned to Alaska, for another eye exam. No problem. I agreed. Gave them my credit card number and doubled checked they had my email for communication. I agreed to pay for shipping. All good. Said it would ship in a week. Six weeks later (still overseas), I called to find out the status. They couldn't find an order, then put me on hold for 4 minutes, then came back to say they didn't get a correct security code on my cc, so didn't complete the order. A simple email or call to my AK phone could have solved this. They were not apologetic and asked for my security code to get the order started (6 weeks later). No thanks.

Benjamin Mckeithen

Elizabeth Peterson

Wendy Barrett

Jacob Camman

Beautiful office with some of the latest equipment and a good selection of frames. Personable and professional staff.

kurt falke

Everyone there is very kind & caring. I truly trust my Dentist!

Erin Heysell

I've had a few negative experiences at Northern Lights Eye Care, but my last visit takes the cake. I called in advance and asked if I could bring my baby (I could) and provided my insurance information (twice to ensure they were prepared and ready). I got there a few minutes early and waited 45 minutes to see the Doctor! I was the first patients of the day- they claimed they needed to pull up my insurance information before I saw the doctor- yet this had ALL been confirmed on the phone in advance. And mind you the whole time they saw that my primary insurance had VSP coverage they were only confused about my secondary. I asked to see the doctor while they looked it up as I'd worked hard to time the babies feedings just for the appointment, but they refused. It may be the doctor wasn't there because when I was finally brought back to an exam room after over 30 minutes of waiting, they asked me if I would mind seeing another doctor. Then after the exam the doctor explained my benefits and I replied I'd be using Costco for their convenience (which may be a little rude on my part but I was being honest). He stated, you won't be able to use your vsp benefit there. What! Yes I can, what a crock to try to get you to buy from them. The doctor quoted me 50 dollars out of pocket for contacts INCLUDING a rebate I would have to deal with myself- who has time for that. At Costco I was able to use my benefit, didn't deal with any rebates, AND received my contacts that day for only 11 dollars out of pocket. I will say on a positive note they honored the year scratch warranty on a pair of glasses earlier in the year and replaced them. Of course most optometrist push sales, so weigh pros and cons of their services.

Fred Morzo

MAtthew Bird

I’ve gone to these guys for several years. I All ways feel like I’m getting raped on the cost of glasses and contacts. Paid for a new prescription for glasses. Took 6 weeks to get my new glasses. the office never contacted me I called and got a voicemail but no one ever called back. Finally got a hold of the office and find out my glasses had been there. The lady at the desk was less than friendly when I finally picked up my glasses. The last 2 prescriptions never felt like they could get my right eye without being blurry even after get used to the prescription. Time to find a new optometrist

June Hakanson

U received friendly, courteous service and a good eye exam. My only wish is that you carried more Flexon - type glasses, especially the fully flexiblle hinges like the children's sizes have, in larger sizes for women.. My teenage grandson has them and he is much bigger than I am.

AKHM Family

Very informed. Great experience.

Jesus Saves Sinners

My appointment was on 9/15/2018. I’m STILL waiting on my glasses today 10/23/2018!! I’ve called 5 times to check on my glasses. Meanwhile, I keep getting these horrible headaches because I cant see my computer screen at work! I just called and left another message to see where my glasses are!

Kelvan Luff

Great experience! Really enjoyed Dr. Huff and his staff/team. Thank you Northern Lights Eye Care.

Robert Lane

Need to fix the online scheduling system

Alicia Westberg

Awesome customer service and care!

Johnny McGrew

Very professional staff I really enjoyed my experience. I highly recommend Northern Lights Eye Care! Make sure you request Dr. Kettler she is awesome. The tech Michael also made me laugh and I enjoyed his track and field stories; it felt like we were old friends!

Daniel Montgomery

Very professional eye doctors and atmosphere and a excellent selection on glasses and saftey glasses!

Lena Koen

Everyone is always friendly and nice there. I have never had a better eye exam anywhere else they make sure everything is going good with your eyes. Give out samples to try. 100 % satisfied.

Garlicyummy

The staff and doctor where amazing good communication the only bad thing was the loooonnnggg wait times. We got there at 1:15pm for a 130p appointment and finally saw the doctor at 2:55pm Had to leave room and check to see how much longer or I was leaving. If your running behind please advise upon check in that would have been fine if I was advised ahead of time to arrange the rest of my day and appointments.

Rachael Miller

Made me feel at ease and let me browse freely when picking out new frames.

Echo Foxtrot

I was truly grateful that Dr. Huff and his staff were able to fit me in on a last minute appointment. Everyone was friendly and helpful. Thank you!

William Higgs

Dawn Molina

This was a last minute walk-in. I woke up with conjunctivitis! Northern Lights Eye Care was able to accommodate the last minute request for an appointment. Dr. Huff was very thorough, and made sure all of my questions were answered.

Felicia Forletta

Excellent service. When you have an appointment, there's no wait time. They accept Care Credit. The doctors are nice as well.

Caitlin Marine

Shortgyrl02 B

JANICE LINO

Doug Lovely

Mary Kuffner

A Google User

I have used Northern Lights eye care for over 20 years. Never felt the need to try somebody else because the customer service is great. And the doctors there are second to none. I don't believe anybody would be disappointed if they visited Northern Lights Eye Care.

Isaak Abril

deb essex

I will not use this office again. I was traveling abroad and called to order a replacement set of sunglasses since mine broke. They told me I could, but since my prescription was a little over a year old, and I would need to come in, when I returned to Alaska, for another eye exam. No problem. I agreed. Gave them my credit card number and doubled checked they had my email for communication. I agreed to pay for shipping. All good. Said it would ship in a week. Six weeks later (still overseas), I called to find out the status. They couldn't find an order, then put me on hold for 4 minutes, then came back to say they didn't get a correct security code on my cc, so didn't complete the order. A simple email or call to my AK phone could have solved this. They were not apologetic and asked for my security code to get the order started (6 weeks later). No thanks.

Benjamin Mckeithen

Elizabeth Peterson

Wendy Barrett

Jacob Camman

Beautiful office with some of the latest equipment and a good selection of frames. Personable and professional staff.

Scott Walker

Meh. Nice frames, high prices, average service. Never anyone "in the lab" to take my calls, front desk staff only reluctantly helpful. I got the glasses I wanted, but I has to stand firm in the face of a LOT of up-selling. Probably won't go back.

Rick Glasson

Larry Nutter

Winston Burbank

I have been a patient with Dr. Huff at Northern Lights Eye Care for two years. I feel he is competent and a fair to good eye doctor. My low rating is a results of the business and patient experience. Each of my two visits has been has concluded with surprise charges. (I except to understand the billing and charges before the are imposed on me.) Both revolve around surprisingly high contact and glasses fittings. My 2013 contact fitting cost $120 out of pocket, which may or may not be too high, but it was not communicated to me prior to billing. My real bone to pick is with the optometrist office (where glasses and contacts are sold). There prices are exorbitant. My Acuvue Moist for astigmatism contact would have cost $36 per box, I purchased mine from 1800Contacts for $30 minus a future rebate. Thats a 20% markup! Additionally they now only carry boring Rx sun glasses that cost upward of $275 for just the frames! In summary Dr. Huff is fine (and likely the other doctor). My patient experience has been awful! It culminated with a still unresolved dispute over releasing my entire medical file.

tpolak12 .

Michael Smith

I made an appointment on line with Dr Stralka because I had been to him in the past and was happy with him. When I got to the office for my appointment the girl working the front desk could not find my appointment. They took me to the get ready room and the equipment was broke so I had to get on my knees to look through the machine. Then she took me to the exam room and the chair is wore out and leaning forward so you feel like you are going to fall out of it. They did not tell me that Dr Stralka was not even there. Some other doctor comes in and introduces himself. I explained that I did not have an appointment with him and he said he was sorry but he was the Dr there that day. The whole experience was terrible. Then when I went to the desk to check out they charged me 20.00 that my insurance does not cover for my eyes to be dilated. They should have informed me of this prior to performing this.

Marlena Aleksandrushkin

Dr Kettler was great!

Taylor

Great service, and they accept medicaid.

Natalie Landlord

Barry Grafel

I would give Dr. Straka four stars. He is highly skilled and professional. He gave me 13 years of great eye care. My experience of the business practices was terrible. I paid for my medical visits up front and they were later also paid by my insurance. Not an easy process to get refunded the over payment. I called, faxed and mailed a certified letter that was signed for. No responses. I was considering filing a small claims case so called one last time. The billing person denied receiving the fax and certified letter but said she would look into it. I think they have a policy of never refunding on the first, second or third request. Finally she refunded the money due me. I think their business practices are highly suspect. Be aware of the billing and insurance payments with these guys.

Nancy Del Pesco

Oneil Hamilton

Jamie Johnson

I love NLEC! Always so knowlegable and helpful, and great customer service!

Shauna Redmond

Courteous staff and great service. Was in and out very quickly. My son was very comfortable.

jim JamesL

The technician who did the preliminary exam was not very friendly. She was rather abrupt and seemed unhappy. Dr. Kettler on the other hand was very nice and pleasant.

John Boharsik

Excellent Service. Prompt, on time, professional, experienced

Saniye Stevens

Caprice Simmons

Absolutely loved the frame show. The customer service was above 5 stars. Erin is the best to work with. She was honest, dedicated, and very knowledgeable of the products. Thank you for a great experience. Will definitely be returning and referring!

Kathleen Dunbar

K. Manalo

Very friendly,good customer service.Got my eyeglass fast.

kaiyia huskey

that is the best place to get your eyes check

Tyler Schultz

Horrible customer service. I called in to make an appointment for my wife who had an emergency eye issue as her vision was blurry and she was in pain They acted like they would be able to get her in then proceeded to ask me a bunch of questions including what her SSN is. They then said they wouldn't see her for a week. Waste of a 10 min phone call and very unprofessional to not make time for an emergency. Not making time for an emergency issue shows little care for patients. I'd take my business elsewhere.

Anthony Girlardo

Service was great, but there prices were to high for my family.

Valerie Massie

Jane Bulaong

never going back to northern lights eyecare again. that place is a joke. unprofessional receptionists picking fun of other coworkers and billing 'specialist' is just frusterating! they billed my services to the wrong insurance company even after asking me my insurance information 3x. Ive been following up with them since may and everytime I call, only thing she'll say to me is oh, I resubmitted the claim and it will take month to process. 4 months later and STILL THE SAME THING! I asked why she doesn't follow up with the insurance and she said she resubmitted the claim and sent them a letter I asked why doesn't she just call them? apparently, they don't call insurance companies and I should call them. what if billing doesn't get paid? what if I hadn't kept up with this crap and continued to call them every 2 weeks/monthly? are you telling me that its up to the customer who doesn't know anything that's going on to straighten THEIR billing mistake and could possibly be sent into billing collection!?! I am livid. I wanted to give it 1 star but this is only in conjuction with the people in front desk and the lack of billing obligations. the eye doctors themselves seem very nice and gets the job done.

Carolyn Coe

Robin Brandt

All the services, professional and caring staff and an excellent selection of eye glass frames. Perfect!

Jill Yordy

This has to be the worst optometrist I have ever been to - and I have been wearing glasses/contacts for over 2 decades. I recently moved to Anchorage and had all of my contact lenses stolen out of my car while in the process of moving. I scheduled an eye exam so that I would be able to replace my contacts. The optometrist, Dr. Kettler, pushes an incredibly expensive brand of contact lenses and she and her staff were utterly unhelpful in working with me to get a prescription for my previous brand of contact lenses so I could order them online like I always have in the past. They insisted I try Dailies Total 1, which I did and liked; however, the cost is entirely prohibitive. I wasn't told the cost of this brand until the follow-up appointment. I explained I couldn't afford this brand and that I wished to just go with the brand I have been using for years, Biofinity, and want to order them online as I have in the past. The prescription they sent me away with was for the prohibitively expensive brand even after I told her that I could not afford them and wanted to just go with my previous brand of contacts. As a result, when I placed my order online it was refused. When I called to try and get the situation resolved the staff was rude and condescending. I just want to get the contacts that I have been wearing for years and now my insurance benefits for an exam are gone, I've paid the $70 fee for the contact fitting, and appear to be stuck with my years-old glasses indefinitely.

Liliya H

Andres Felipe Ruiz

CrossRoadsCowboy Church

The clinic becomes aware of you as soon as you come through the door. They show kindness and concern not only about the reason you are there but even about your day. The ladies at the front desk have a smile that will brighten your day day all the way through the exam and the Dr. she is a joy. Kindness shown in her step by step explanation of every move she make until she wishes you a good day

Dennis Anderson

I had a good experience at Northern Lights Eye Care. The office is nice, the people are friendly and helpful, the doctor and his staff were very courteous and professional.

Scott Walker

Meh. Nice frames, high prices, average service. Never anyone "in the lab" to take my calls, front desk staff only reluctantly helpful. I got the glasses I wanted, but I has to stand firm in the face of a LOT of up-selling. Probably won't go back.

Rick Glasson

Larry Nutter

Winston Burbank

I have been a patient with Dr. Huff at Northern Lights Eye Care for two years. I feel he is competent and a fair to good eye doctor. My low rating is a results of the business and patient experience. Each of my two visits has been has concluded with surprise charges. (I except to understand the billing and charges before the are imposed on me.) Both revolve around surprisingly high contact and glasses fittings. My 2013 contact fitting cost $120 out of pocket, which may or may not be too high, but it was not communicated to me prior to billing. My real bone to pick is with the optometrist office (where glasses and contacts are sold). There prices are exorbitant. My Acuvue Moist for astigmatism contact would have cost $36 per box, I purchased mine from 1800Contacts for $30 minus a future rebate. Thats a 20% markup! Additionally they now only carry boring Rx sun glasses that cost upward of $275 for just the frames! In summary Dr. Huff is fine (and likely the other doctor). My patient experience has been awful! It culminated with a still unresolved dispute over releasing my entire medical file.

tpolak12

Michael Smith

I made an appointment on line with Dr Stralka because I had been to him in the past and was happy with him. When I got to the office for my appointment the girl working the front desk could not find my appointment. They took me to the get ready room and the equipment was broke so I had to get on my knees to look through the machine. Then she took me to the exam room and the chair is wore out and leaning forward so you feel like you are going to fall out of it. They did not tell me that Dr Stralka was not even there. Some other doctor comes in and introduces himself. I explained that I did not have an appointment with him and he said he was sorry but he was the Dr there that day. The whole experience was terrible. Then when I went to the desk to check out they charged me 20.00 that my insurance does not cover for my eyes to be dilated. They should have informed me of this prior to performing this.

Marlena Aleksandrushkin

Dr Kettler was great!

Taylor

Great service, and they accept medicaid.

Natalie Landlord

Barry Grafel

I would give Dr. Straka four stars. He is highly skilled and professional. He gave me 13 years of great eye care. My experience of the business practices was terrible. I paid for my medical visits up front and they were later also paid by my insurance. Not an easy process to get refunded the over payment. I called, faxed and mailed a certified letter that was signed for. No responses. I was considering filing a small claims case so called one last time. The billing person denied receiving the fax and certified letter but said she would look into it. I think they have a policy of never refunding on the first, second or third request. Finally she refunded the money due me. I think their business practices are highly suspect. Be aware of the billing and insurance payments with these guys.

Nancy Del Pesco

Oneil Hamilton

Jamie Johnson

I love NLEC! Always so knowlegable and helpful, and great customer service!

Shauna Redmond

Courteous staff and great service. Was in and out very quickly. My son was very comfortable.

jim JamesL

The technician who did the preliminary exam was not very friendly. She was rather abrupt and seemed unhappy. Dr. Kettler on the other hand was very nice and pleasant.

John Boharsik

Excellent Service. Prompt, on time, professional, experienced

Saniye Stevens

Caprice Simmons

Absolutely loved the frame show. The customer service was above 5 stars. Erin is the best to work with. She was honest, dedicated, and very knowledgeable of the products. Thank you for a great experience. Will definitely be returning and referring!

K. Manalo

Very friendly,good customer service.Got my eyeglass fast.

Christina Veltkamp

kaiyia huskey

that is the best place to get your eyes check

Tyler Schultz

Horrible customer service. I called in to make an appointment for my wife who had an emergency eye issue as her vision was blurry and she was in pain They acted like they would be able to get her in then proceeded to ask me a bunch of questions including what her SSN is. They then said they wouldn't see her for a week. Waste of a 10 min phone call and very unprofessional to not make time for an emergency. Not making time for an emergency issue shows little care for patients. I'd take my business elsewhere.

Anthony Girlardo

Service was great, but there prices were to high for my family.

Valerie Massie

Jane Bulaong

never going back to northern lights eyecare again. that place is a joke. unprofessional receptionists picking fun of other coworkers and billing 'specialist' is just frusterating! they billed my services to the wrong insurance company even after asking me my insurance information 3x. Ive been following up with them since may and everytime I call, only thing she'll say to me is oh, I resubmitted the claim and it will take month to process. 4 months later and STILL THE SAME THING! I asked why she doesn't follow up with the insurance and she said she resubmitted the claim and sent them a letter I asked why doesn't she just call them? apparently, they don't call insurance companies and I should call them. what if billing doesn't get paid? what if I hadn't kept up with this crap and continued to call them every 2 weeks/monthly? are you telling me that its up to the customer who doesn't know anything that's going on to straighten THEIR billing mistake and could possibly be sent into billing collection!?! I am livid. I wanted to give it 1 star but this is only in conjuction with the people in front desk and the lack of billing obligations. the eye doctors themselves seem very nice and gets the job done.

Carolyn Coe

Robin Brandt

All the services, professional and caring staff and an excellent selection of eye glass frames. Perfect!

Jill Yordy

This has to be the worst optometrist I have ever been to - and I have been wearing glasses/contacts for over 2 decades. I recently moved to Anchorage and had all of my contact lenses stolen out of my car while in the process of moving. I scheduled an eye exam so that I would be able to replace my contacts. The optometrist, Dr. Kettler, pushes an incredibly expensive brand of contact lenses and she and her staff were utterly unhelpful in working with me to get a prescription for my previous brand of contact lenses so I could order them online like I always have in the past. They insisted I try Dailies Total 1, which I did and liked; however, the cost is entirely prohibitive. I wasn't told the cost of this brand until the follow-up appointment. I explained I couldn't afford this brand and that I wished to just go with the brand I have been using for years, Biofinity, and want to order them online as I have in the past. The prescription they sent me away with was for the prohibitively expensive brand even after I told her that I could not afford them and wanted to just go with my previous brand of contacts. As a result, when I placed my order online it was refused. When I called to try and get the situation resolved the staff was rude and condescending. I just want to get the contacts that I have been wearing for years and now my insurance benefits for an exam are gone, I've paid the $70 fee for the contact fitting, and appear to be stuck with my years-old glasses indefinitely.

Liliya H

Andres Felipe Ruiz

CrossRoadsCowboy Church

The clinic becomes aware of you as soon as you come through the door. They show kindness and concern not only about the reason you are there but even about your day. The ladies at the front desk have a smile that will brighten your day day all the way through the exam and the Dr. she is a joy. Kindness shown in her step by step explanation of every move she make until she wishes you a good day

Dennis Anderson

I had a good experience at Northern Lights Eye Care. The office is nice, the people are friendly and helpful, the doctor and his staff were very courteous and professional.

Ashley Dunn

If I could give 0 stars I would! The front desk lady is horrible! She felt it was appropriate (because I couldn't hear her) to roll her eyes and call me psycho. I guess because I told her It was going to be a second for my insurance card as I had to dig it out of my purse. Little did she know my five year old was still standing at the desk when she said this! First off you work the front desk CUSTOMER SERVICE (which she really lacks) is key, you work with the public and I don't care what anyone thinks of me or anyone else that walks into their business it is innapropriate to say anything out loud or at all, because clearly you never know who is actually paying attention and listening! I then had to explain to my five year old that yes what she did and said was very wrong and we don't speak about people that way. I should have walked out and not given them my business like I wanted to do. Instead I complained to the office manager, that was a mistake as she seemed to not really care and would "have to discuss it with the her and figure out what the situation was" in my opinion it doesn't really matter what happened or didn't happen it's still very innapropriate to speak about a client. I was made to feel (even though the manager apologized) that what I was saying being taken lightly and that what the front desk lady had to say about it was taken more serious. I was informed that the owner would be notified, but I really doubt that will happen. My experience with the Dr. Kettler was good, but the first impression given by the front desk makes me not want to go back there ever again!

Drea Tserlentakis

Cassy Kincaid, RN, MHA, PhD

Andrea Huhndorf

Couldn't post zero stars, so....... Terrible performance!!! DO NOT GO!!! I gave them many opportunities to fix this before writing this review. I live in Valdez, a 300 mile drive to Anchorage. I scheduled my first exam in May 2018. Everything was quick efficient, professional. I never received my prescription in a written form, but, I ordered new glasses anyway. I wanted to try contacts and was informed I needed a seperate exam for those. I scheduled, attended, and paid for a second exam. My glasses came in, after a long delay, and the prescription was wrong. (first time this has happened to me ever) No biggy. I scheduled another apt. had another exam, (prescription was different, the second time) ordered new glasses. They took a long time to arrive, and were wrong again. Another exam, (prescription was different). By this time, Dr. Hull is like "do you have any medical conditions?" "Maybe you are developing a cataract?", "Do you have diabetes?". No. In fact, through all of this, my old glasses still work better than anything they have tried to make for me. So, it is now January 2019. I still do not have glasses that work for me. I have paid $1000.00 for them. I have made three trips into Anchorage for them. I can not get anything from them, not even a timely return of my calls. I would usually never write a bad review, but they have earned it. DO NOT GO THERE!!!!

Horse Radish

I'm not sure i actually went here.

Bobby Smith

Northern Lights Eye Care has provided me with the worst customer service in my life! I called the office to verify that my insurance would cover 100% of my eye exam and contact lens fitting. They took my insurance information and verified that these services would be 100% covered. I came in for my appointment and had a positive experience until 1 year later! I received a call from a collection agency saying that I had an outstand balance from Northern Lights Eye Care. I was so perplexed because I had received zero communication from them about any discrepancies. I told the lady on the phone that this must be a mistake and I would call Northern Lights Eye Care to resolve the issue. When the person on the phone answered, she said that although the services were pre authorized with my insurance, they did not pay the full amount. I asked how that could be and she said that it was a courtesy for them to even check and that I should know more about my insurance than they should. I then asked why they never called me to settle the issue and they had no answer. They were extremely rude and had no real answers for their negligence. It feels completely unethical for them to operate their business in this manor. Be cautious of their deceptive insurance tactics and make sure you know whom you are doing business with. There are many other far superior and ethically sound optometrists in the area.

Patricia Cravens

Naomi Weston

Mark Schmoe

I was at first,not really impressed,because of the Waite Time,but it picked up,and after that I was fine. thanks

Puspa Kafley

Emoni Saulsberry

Great customer service checking in and checking out, the entire staff is great ! Dr. Huff is amazing and he makes great suggestions and keeps you in the loop of promotions going on for what you’re looking for. They have contact lenses in the office, so I didn’t have to wait to get them which was a plus.

Laquita Bradley

Nice staff and makes u feel very comfortable. Recommend to anyone. I'm from Tennessee been her 1 month and 7 days and never seen a more professional staff..

Nikki Williams

It was good except for now you can't pay on your glasses, the full balance has to be given before they can even order them.

Amy Nichols

Michael Dolph

This business does an excellent job. The Staff is very professional and caring. It is obvious to me that Northern Lights Eye Care strives for a primary goal of Quality and Customer Satisfaction. They are very courteous, caring and professional in every way!

Jason Harris

If I could give a half a star I would... maybe a quarter star. Bed side manner was rude. My wife called up later for her prescription and they were not going to give it to her. Rather than sending us a bill, they sent us to a collection agency. Maybe when my wife called for her prescription it might have been a good time to tell us then that we owed money?

OnlyFacts UsedForReviews

I see a lot of people complaining about the wait time but from experience let me help you understand a little better why you wait a little longer, Dr.Huff is very good at his job. He takes his time with his patients assuring he as well as the patients are receiving the most accurate and thorough exam possible. He was amazing with my child in every way. He made sure to tell him everything he was doing first, made sure he was comfortable and helped him get the right pair of glasses he needed to help him see better. I am very happy we chose norther lights eyecare the staff was very friendly & welcoming to us when we first arrrived and got us all checked in we had a awesome experience for my sons fisrt time. Thank you norther lights eyecare.

Norman Carrasco

Brian Francis

On Sept 4, 2019 I went here for an Eye exam and ordered a pair of glasses I needed replacement glasses because mine are damaged badly. So they told me since I had an eye exam I could get a discount I said wow thanks so I placed a order. After I paid and was getting my invoice the lady said two weeks and you'll have them I said really that long and she said yes. So I said is there anyway we can expedite them and she said there is but we don't guarantee it if you do. That really makes no sense to me but ok. So I called after a week and asked if they could track them and see if they would come early. The lady said I can't do that but my manager can and he's not in at the moment I'll call you first thing in the morning and let you know well by 1:00pm the next day still no call so I called and was told the manager is actually off today. I lost hope after that. So she told me to come in on the 18th around 11am or 12pm. I did that and was told they're are not in yet and that they get there shipments in at 3:00pm. So why did the lady tell me to come in then? No straight answer from the lady and she gave me an attitude about it. She said I'll call you regardless if they come in today or not. So at 5:00pm I call them back and the lady says I called you and left a message that the glasses are in. I had no calls or messages and I verified that they had the correct number they did. So the next morning I go in and get my glasses and see that they are damaged and ask if they can fix them she goes in the back and comes back out and says they're discounted glasses and they're basically the cheap ones and I'm out of luck. Really you sold me defective glasses. So I want them fixed and she says that they can't do anything about it. I'm stunned by her answer so I asked for a manager she says he will call me. I leave and she calls me and leaves a message that the manager is out today and to call back and leave a message for him. I'll wait to speak to him I'm not leaving a message that won't be returned. So after that I get a recorded that says my glasses are in. Really. All this for some glasses is insanity. Avoid this place like the plague. How do you run a business like this?

Cheryl Nollan

I was a little leary because of the reviews. I was pleasantly surprised. The doctor was nice and on time! Dr. Huff answered my questions and I didn't feel rushed. I love the new glasses ( I think, 2 wks wait). You should go and not let a few disgruntled reviewers change your mind! I'm glad I did!

Edmund Ausman

Paul Sculley

Forbidden Love

Kayla Harris

THEY DONT TAKE TRICARE EVEN THOUGH THEIR WEBSITE SAYS THEY DO. I showed up for an apt and was treated like I was a confused idiot by two receptionist. They promptly informed me I had to be at the wrong location because there was no apt for me. I returned to me car, checked my email and found my apt confirmation which validated that I was in fact at the right location. Apparently even though they say they take tricare on their website, send you a confirmation confirming apt and have tricare as an option for insurance when booking, they do not in fact take it.

Matthew Mandragon

Terry Ham

Alan Guillory

Absolutley proffessional staff and DR.

Kevin Pike

Ashley Dunn

If I could give 0 stars I would! The front desk lady is horrible! She felt it was appropriate (because I couldn't hear her) to roll her eyes and call me psycho. I guess because I told her It was going to be a second for my insurance card as I had to dig it out of my purse. Little did she know my five year old was still standing at the desk when she said this! First off you work the front desk CUSTOMER SERVICE (which she really lacks) is key, you work with the public and I don't care what anyone thinks of me or anyone else that walks into their business it is innapropriate to say anything out loud or at all, because clearly you never know who is actually paying attention and listening! I then had to explain to my five year old that yes what she did and said was very wrong and we don't speak about people that way. I should have walked out and not given them my business like I wanted to do. Instead I complained to the office manager, that was a mistake as she seemed to not really care and would "have to discuss it with the her and figure out what the situation was" in my opinion it doesn't really matter what happened or didn't happen it's still very innapropriate to speak about a client. I was made to feel (even though the manager apologized) that what I was saying being taken lightly and that what the front desk lady had to say about it was taken more serious. I was informed that the owner would be notified, but I really doubt that will happen. My experience with the Dr. Kettler was good, but the first impression given by the front desk makes me not want to go back there ever again!

Drea Tserlentakis

Cassy Kincaid, RN, MHA, PhD

Andrea Huhndorf

Couldn't post zero stars, so....... Terrible performance!!! DO NOT GO!!! I gave them many opportunities to fix this before writing this review. I live in Valdez, a 300 mile drive to Anchorage. I scheduled my first exam in May 2018. Everything was quick efficient, professional. I never received my prescription in a written form, but, I ordered new glasses anyway. I wanted to try contacts and was informed I needed a seperate exam for those. I scheduled, attended, and paid for a second exam. My glasses came in, after a long delay, and the prescription was wrong. (first time this has happened to me ever) No biggy. I scheduled another apt. had another exam, (prescription was different, the second time) ordered new glasses. They took a long time to arrive, and were wrong again. Another exam, (prescription was different). By this time, Dr. Hull is like "do you have any medical conditions?" "Maybe you are developing a cataract?", "Do you have diabetes?". No. In fact, through all of this, my old glasses still work better than anything they have tried to make for me. So, it is now January 2019. I still do not have glasses that work for me. I have paid $1000.00 for them. I have made three trips into Anchorage for them. I can not get anything from them, not even a timely return of my calls. I would usually never write a bad review, but they have earned it. DO NOT GO THERE!!!!

Horse Radish

I'm not sure i actually went here.

Bobby Smith

Northern Lights Eye Care has provided me with the worst customer service in my life! I called the office to verify that my insurance would cover 100% of my eye exam and contact lens fitting. They took my insurance information and verified that these services would be 100% covered. I came in for my appointment and had a positive experience until 1 year later! I received a call from a collection agency saying that I had an outstand balance from Northern Lights Eye Care. I was so perplexed because I had received zero communication from them about any discrepancies. I told the lady on the phone that this must be a mistake and I would call Northern Lights Eye Care to resolve the issue. When the person on the phone answered, she said that although the services were pre authorized with my insurance, they did not pay the full amount. I asked how that could be and she said that it was a courtesy for them to even check and that I should know more about my insurance than they should. I then asked why they never called me to settle the issue and they had no answer. They were extremely rude and had no real answers for their negligence. It feels completely unethical for them to operate their business in this manor. Be cautious of their deceptive insurance tactics and make sure you know whom you are doing business with. There are many other far superior and ethically sound optometrists in the area.

Patricia Cravens

Naomi Weston

Mark Schmoe

I was at first,not really impressed,because of the Waite Time,but it picked up,and after that I was fine. thanks

Puspa Kafley

Laquita Bradley

Nice staff and makes u feel very comfortable. Recommend to anyone. I'm from Tennessee been her 1 month and 7 days and never seen a more professional staff..

Nikki Williams

It was good except for now you can't pay on your glasses, the full balance has to be given before they can even order them.

Michael Dolph

This business does an excellent job. The Staff is very professional and caring. It is obvious to me that Northern Lights Eye Care strives for a primary goal of Quality and Customer Satisfaction. They are very courteous, caring and professional in every way!

Jason Harris

If I could give a half a star I would... maybe a quarter star. Bed side manner was rude. My wife called up later for her prescription and they were not going to give it to her. Rather than sending us a bill, they sent us to a collection agency. Maybe when my wife called for her prescription it might have been a good time to tell us then that we owed money?

OnlyFacts UsedForReviews

I see a lot of people complaining about the wait time but from experience let me help you understand a little better why you wait a little longer, Dr.Huff is very good at his job. He takes his time with his patients assuring he as well as the patients are receiving the most accurate and thorough exam possible. He was amazing with my child in every way. He made sure to tell him everything he was doing first, made sure he was comfortable and helped him get the right pair of glasses he needed to help him see better. I am very happy we chose norther lights eyecare the staff was very friendly & welcoming to us when we first arrrived and got us all checked in we had a awesome experience for my sons fisrt time. Thank you norther lights eyecare.

Norman Carrasco

Brian Francis

On Sept 4, 2019 I went here for an Eye exam and ordered a pair of glasses I needed replacement glasses because mine are damaged badly. So they told me since I had an eye exam I could get a discount I said wow thanks so I placed a order. After I paid and was getting my invoice the lady said two weeks and you'll have them I said really that long and she said yes. So I said is there anyway we can expedite them and she said there is but we don't guarantee it if you do. That really makes no sense to me but ok. So I called after a week and asked if they could track them and see if they would come early. The lady said I can't do that but my manager can and he's not in at the moment I'll call you first thing in the morning and let you know well by 1:00pm the next day still no call so I called and was told the manager is actually off today. I lost hope after that. So she told me to come in on the 18th around 11am or 12pm. I did that and was told they're are not in yet and that they get there shipments in at 3:00pm. So why did the lady tell me to come in then? No straight answer from the lady and she gave me an attitude about it. She said I'll call you regardless if they come in today or not. So at 5:00pm I call them back and the lady says I called you and left a message that the glasses are in. I had no calls or messages and I verified that they had the correct number they did. So the next morning I go in and get my glasses and see that they are damaged and ask if they can fix them she goes in the back and comes back out and says they're discounted glasses and they're basically the cheap ones and I'm out of luck. Really you sold me defective glasses. So I want them fixed and she says that they can't do anything about it. I'm stunned by her answer so I asked for a manager she says he will call me. I leave and she calls me and leaves a message that the manager is out today and to call back and leave a message for him. I'll wait to speak to him I'm not leaving a message that won't be returned. So after that I get a recorded that says my glasses are in. Really. All this for some glasses is insanity. Avoid this place like the plague. How do you run a business like this?

Cheryl Nollan

I was a little leary because of the reviews. I was pleasantly surprised. The doctor was nice and on time! Dr. Huff answered my questions and I didn't feel rushed. I love the new glasses ( I think, 2 wks wait). You should go and not let a few disgruntled reviewers change your mind! I'm glad I did!

Edmund Ausman

Paul Sculley

Forbidden Love

Kayla Harris

THEY DONT TAKE TRICARE EVEN THOUGH THEIR WEBSITE SAYS THEY DO. I showed up for an apt and was treated like I was a confused idiot by two receptionist. They promptly informed me I had to be at the wrong location because there was no apt for me. I returned to me car, checked my email and found my apt confirmation which validated that I was in fact at the right location. Apparently even though they say they take tricare on their website, send you a confirmation confirming apt and have tricare as an option for insurance when booking, they do not in fact take it.

Matthew Mandragon

Alan Guillory

Absolutley proffessional staff and DR.

Kevin Pike

Business Hours of Northern Lights Eye Care in Alaska

SUNDAY
CLOSED
MONDAY
9AM–5:30PM
TUESDAY
9AM–5:30PM
WEDNESDAY
9AM–5:30PM
THURSDAY
9AM–5:30PM
FRIDAY
9:30AM–5:30PM
SATURDAY
10AM–4PM

PHONE & WEBPAGE

Northern Lights Eye Care en Alaska
View Phone Number
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