Reviews of Mail Clinic Issaquah (Notary Public)

Woody Hertzog

Recently made a challenging customer experience a positive one. I plan on changing this to a 5 star review as I continue to do business with them. September is my next mailbox renewal and will look forward to a great renewal. Owner called and made great effort to focus on customer service. They called on renewal (a simple $9 per month mailbox renewal) - just insisted had to speak with me. An email or letter with renewal notice would have been convenient. Spent time to call back and then get called the next day. Now they need my credit card number. Then I get called back 5 days later. They lost my credit card number. How can we trust them with our mail and shipping if they lose our credit card? This exact same scenario happened last year as well! They had to call back because they didn't have my credit card number the lady called and got from me a day before. So two years in a row. I am a busy guy! Just a ton going on with kids, a business, volunteer work, and businesses like this really hurt and don't help me get through the day! Hopefully they will get themselves straightened out and will come back and update this review. I know it is hard to run a small business, but some things need to be organized and well run.

Ping Li

We have used their service for 4 years. They are very friendly and always have the best service.

Chad Michael

I've used this company for the past five years and have had nothing but positive experiences, both online, in person and over the telephone. Very customer service oriented and I highly recommend them.

Collin Cambridge

I have used the Mail Clinic several times for shipping and notary service. They have exceptional customer service, they take care of me right away, and are super friendly. I will probably never go to FedEx Kinkos again.

Turd Ferguson

Used The Mail Clinic for its notary services and fedex shipping. It was fast, staff was friendly and they had good hours as well. Would recommend to others for similar services.

Joanna Jackowich

Friendly, helpful service, quality products, reasonable prices. My time is very valuable to me, so knowing I can walk in and get some postal needs completed all in one spot for a fraction of the time it would take me at Kinkos or the post office is wonderful.

Zachary Oliver

This place has wonderful service! I got a phone call today because I received an overnight package and they wanted to let me know that it had arrived. I've never had any mail service do that before. Thank you!

Daniel D

I dropped off a box for one of our customers to pickup today, i clearly told them I was not aware that the customer having an account with them. When the customer showed up less than an hour later to pickup, they charged them $10 which really irritated both my customer and I. It was never stated that there was a charge even though I asked twice. It's not about the money at this point, but about principal. I tried calling them back to get a reasonable explanation, and their response was sorry they can't do anything about it and that they assumed this was general knowledge. If they had offered a refund, I wouldn't have taken it, again on principal, but they didn't even apologize for the mixup! Don't think I'll be going back there again.

Penny Newport

After repeatedly experiencing mailbox theft and the subsequent identity theft issues, I opened a private mailbox in Issaquah at the Mail Clinic in 2017. I was able to scan and submit the required identification and contract to Robert and open a box from 300 miles away. Fast-forward to Christmas and the locked boxes in my neighborhood were pried open during the night, stressing what a good decision this was. I appreciate having an actual street address for UPS or Fedex deliveries to a live office environment. I was even able to get passport documents notarized and FedExed on a Saturday morning. Thank you.

sami adam

Poor customer service, rude and very expensive compare to next door UPS

Anne freeman

Nothing is worse than poor customer service at a service oriented business.. I ask the gentleman for tape for my small phone box. His answer was "you don't have any tape?" I obviously didn't or wouldn't be asking for some.. I said no and he put a small peice on there. When I asked for more to secure the box better he told me they ask that you come in with your items already taped. That is fair. But then why do they have two large tape rolls at the check out? The place I usually go, Post net, offer to tape it up and secure your labels. They are very generous in their business. Granted I wasn't paying for any service at mail clinic. Just a drop off ready with a mailing label. But that doesn't seem to be a problem at Post net. I did offer to buy some tape from him.. but he declined my offer. Walked away from me before I could even say thank you. Too bad.