Avoid sending/shipping anything from this location. Plattsburgh Mail and Shipping Center recently failed to give a package that was to be sent from this location through a courier.
I brought the package to the center on August 2, 2016, it is now August 22, 2016 and the recipient has yet to receive the package. I had to file an inquiry through the courier, and upon them getting back to me they stated that the package was never received from their location and if it was somehow not scanned during the initial pick up, it would have been scanned during the shipping process and tracking would have been activated. Tracking through the courier states to this day that a shipping label was created and they were notified electronically that a package was to be picked up from Plattsburgh Mail & Shipping Center, but yet the package is among the missing.
To resolve this issue I have had to repeatedly contact Plattsburgh Mail and Shipping Center, although they stated that they would follow up with me after getting in contact with the courier. Their only attempt to contact me was 30 mins after my first phone call to them, in which Chantelle was nice enough to inform me that she passed this issue along to her supervisor and to the woman that handled processing the shipping label for my package. However, neither women attempted to call me and I have not only had to reach out to them frequently via phone but I also had to stop in at that store location to speak with them directly. They stated that they have not received the package back from a different courier and they do not have it at their facility. Their resolution to this issue is to have me file a claim with them so that I can receive compensation at the value of the items contained within the package. There are items within that package that cannot be replaced. I am extremely disappointed and have lost all trust for a business that I have utilized for 6 years. They stated that a package has never mysteriously gone missing from their store, however their lack of effort and empathy states otherwise. I will not be returning to this location again.