Reviews of Pak Mail Anderson Mill (Notary Public)

Henry Zhang

I opened a mailbox with them and it was a great experience. The lady was very nice. Their mailbox somehow is cheaper than UPS store. It is way more pleasant to deal with them than the UPS store on Anderson Mill.

deeann Afra

Went in because I had a discount received in the mail (had used them before, good service) but they wanted $60 to send a 4# package to Florida on 12-13 to arrive in time for X-mas. I went across I-83 to UPS Store and paid $20 instead... Pak mail said additional packaging material was needed, UPS didn't think so, I'll update if UPS and I turn out to be wrong...

Maegan Harless

I have been coming here for years and couldn't be happier. I recently moved to Pflugerville but will still make the 15 minute drive to have the guys at this location take care of my mailing needs. I ship stuff all over the world and they're always so helpful and sweet. Highly recommend this place! :)

brandon Miller

Joel is great. He knows his stuff. Definitely will be using his services again.

Andrew Kendall

Joel was very friendly & helpful. Wonderful service & great ownership

kabyldorado generation

Great location for all you business needs, Joel was very knowledgeable and helped me get my documents printed and notarized very quickly, he was very professional and knew exactly what he was doing. Thank you for your great work ,

Pookie O'Behave

I went to the store with the intentions of only purchasing a box for my item and then going to USPS to mail from there. Upon entering the store I noticed signs that said they shipped for USPS, FedEx etc. So I figured that it would be easier to just ship from there instead of driving all the way to the post office. So the man takes all my info and then tells me that it will be a whopping $130 to ship. Since I had already done my research online and had concluded that it was the cheapest to ship from USPS only about $20-$30, I knew that that was outrageous. I told him that I could not afford that and would just like to ship using USPS, and he went on to tell me that USPS would cost way more to ship because even though my item did not weigh much it was large and it would take up more room on the truck and thus the post office would consider my item to weigh 46 lbs. which would cost me more in shipping and also his packaging price was at least $30 for it. I told the man that I would just like to buy a box instead for my item so I could take it and ship it myself at the post office. He then (now with attitude) punched harshly the register keys to ring me up for a box. He then rudely told me that it would be $12.98 WOW! $12.98 for a freaking box! I went ahead and purchased it just to get out of the store as fast as I could. After leaving the store I felt a lot of remorse for purchasing a $13 box when I could go to the grocery store and get one for free. I went to the post office to ship my item and they do go by weight not by size and it only cost me $31.58 and that includes $2.60 or insurance. I don't normally write reviews but I feel like I need to because this guy is ripping people off. People try to make a little bit of money just to get by and he takes it. I would not refer this place to my worst enemy, do not go to this place!!!

Bignickwigg

Easy in, easy out. Friendly staff, quite helpful.

Max Bruck

This owner discriminates against minorities and minority owned businesses. He actually refused to open a PO Box for our business after we had already paid for the PO Box. Do not take your business to this Pak Mail location.

April Hachmann

Really helped me out of a bind when I was trying to ship something to Japan for my boss, I ended up not being about to ship it but they helped me come up with a better solution. That is why I always go back to them time and again!

Codi Brannan

If you want to be ignored, talked down to and lied to, then definitely go here.

Tymothy Belseth

Faxes are $1.99/page. Prices were not posted. Was a bit surprised to see that we had to pay over $20 to send a few pages.

Diedra Martinez

Always very nice and professional!!

Dominic Digesualdo

Joel and the staff always provide top notch service and let me know what all of my shipping options are. I know that anything that I take there to be mailed or shipped is in good hands.

Alan Bean

I was searching for a notary and discovered this place and am really glad I did! George was terrific and handled my notary needs and even pointed out something I had forgotten to complete. He let me know all other services offered at their location and I will definitely be back. Hard to find good, friendly customer service these days!!! My wife and I will both bring our business to you guys!

Deborah Leal

I went into Pak Mail with a 3x5 card with my address for shipping printed on it. The Pak Mail team took the time to verify the address... which is a good thing as I was sending my package to a vacant lot due to a typo!!

Aniko Carmean

I've been to Pak Mail Anderson Mill several times in the past few years. They have helped me with everything from packing items for shipment, shipping during the holiday rush, and getting a PO box. Their manner is direct and efficient, so if you want speedy mail service, Pak Mail Anderson Mill is the place for you.

Thomas Sanchez

Wonderful service and helpful staff - we especially appreciate the benefit of receiving our packages from a safe location; they let us know with an email when the package has arrived; the location is super convenient for us; don't think we could be happier with their attention and kind service!

Steve Harp

This store is not a direct Fed Ex or UPS store and for that reason all of the wieners that complain about higher prices and forget about the convenience that this store brings I say bully on you. I have been to this store numerous times and only received the highest service and have always felt they treated people with this upmost respect. Please understand when you go to an outlet, you are going for convenience for your comfort. I for one would recommend this store and have many times driven past other stores to come to this one because of the professionalism.

Abhay Mehta

Needed a DHL envelope for a prepaid drop off. Kid at the counter lectures me on how they have to pay for their supplies! Whaaat!! Don't go here... there are many other better choices in the vicinity

Steve Rekedal

Joel and his team set the bar high for standards of excellent service--personal and interested, with good follow-up to confirm that the results are what we want!

Laura L. Ortiz

Great service! A+ all the way! Perfect location to help you get all your errands DONE!

ricardo diaz

Super fast almost no line! I would recommend if you want to skip the lines at the post office. The guy behind the counter had a good attitude and a funny sense of humor.

Jewelz Cox

I had two packages that I needed shipped. I don’t know the man’s name but he was very helpful and friendly. I had no clue that this place was there but I’m glad I found it. I definitely will be returning when I need to ship something again.

Marc Ruvolo

If you have a next day package with urgent delivery DO NOT DROP OFF AT THIS PLACE. I had a next day USPS package. The package did not get picked up until the next following day at 6 pm. The package has now been delayed for 3 days due to me dropping off at this Pak Mail. Will definitely make the extra drive to hit up any UPS, FEDEX and USPS. Much more worth it. Oh and the owner , has zero customer service skills. Very rude and does not care for the customer. Lesson learned. I most definitely dropped my package here. I am the woman that said "Thank you very much" and you replied with "UH HUH" so I corrected you and said "You're welcome" NEVER USING THIS PLACE AGAIN

fhhfgj

Marissa is the best! Very nice people and very helpful

Katherine Morales

Service in this place is not that friendly. They expect you to be the shipping expert not them. They want to charge $ 800 for international shipping of a single small item ! Crazy check EnvioPronto if you want to get great service and decent pricing !

Casey Smith

My 72 year old grandmother went in there to have something notarized and mail a few things certified. She forgot her glasses at home (I drove her), none of her envelopes were addressed and of course she couldn’t see. I wish I would have gotten his name but the young gentleman behind the counter literally took care of everything for her while having a smile on his face the whole time. He was kind and courteous and went FAR past above and beyond for my grandmother. From now on I won’t go any where else for my shipping/mailing needs! Thank you kindly young man behind the counter, you are a rare find these days!

Jenny Pollard

Convenient location with prompt, friendly, and helpful staff. Highly recommended!

Sarah Toombs

Well organized, personable staff, pleasant atmosphere and efficient service

Chris Williams

We planned a cross-country move from Austin and were unsure about the transport of valuables, including art work. Good reviews pointed us to Joel at the nearby Pak Mail. We ended up sending many boxes, all of which arrived at our new home in perfect condition. Joel and his staff are careful, thorough, and competent--I wholeheartedly recommend them.

Joe Fletcher

Great shipping center! Always friendly and knowledgeable. I definitely recommend them!

Vincent Lacourt

Since my first call to this store, moving from Hawaii. James assisted me with top notch info. He took a lot of my anxiety away with setting up a place to forward mail. James asked me to call Joel the next day to find out about finalizing the service. Joel really knows what he is doing. I was relieved, Joel is an expert on any type of shipping, mailbox, even passport picture. Joel’s knowledge is unbelievable!! He really knows the ins and outs. Every time I have needed help these two gentlemen expedited the task with ease. To close this review I’d like to say five star rating can’t explain how much I recommend this place. Good service is hard to find these days. You will find it here!!

jamesmerryman

Love this place! I’ve had a PO Box with them for years and they always provide great service for all my shipping needs. They can also ship unusually sized things which is helpful.

Sharon Yang

The person who helped me out was super nice, definitely made my trip there a lot easier than what it would've been at other places. Glad I found this store!

Hannah Allison

They are fantastic! Great customer service

Vita

I have been to this location a handful of times and it has always been a pleasant experience. Today was a different story. They quoted us almost double the shipping charge that FedEx quoted online, and when we brought that up, the man got visibly annoyed and acted as if we entered the information wrong. We had not. Given that, we opted to buy our own label online and have PakMail print it for us. We had forwarded a few emails to print and they charged a "technology fee" of $2 to open each email on top of the printing fee. This would be okay had I not asked and specifically been told that there would only be ONE technology fee charged. The man even yelled from the back that she should charge us another! You might want to be a bit kinder to your customers and not treat them like idiots if you want them to return. There are several shipping centers near this location; we will gladly use them instead.

Hannah Malone

Friendly, fast service for an impressive variety of needs. Highly recommended!

ROBERT DAMATO

On 01-10-18 my daughter in law went into Pak Mail Anderson Mill shipping store in Austin, TX to ship a notebook computer to me. They charged her $119.24 for UPS ground shipping for 7.5 lbs. She had requested that they double box it for safety, they did, they used a 20x16x8” carton. They charged $17.39 plus tax for this shipping carton and then charged another $20.00 for insurance. The shipping carton is commonly available for $5.00. Upon receipt I looked up the actual UPS charge for this size and weight shipping carton with insurance. The UPS store charge would have been $45.53. Pak Mail Anderson Mill charged $119.24 for the same service. Upon examining on line reviews I see that I am not alone, others have had similar issues. My concern is that some customers may not be aware of the excessive profits being made off them. I simply want to warn potential customers to do their homework before you become another Pak Mail Anderson Mill casualty. Joel, in response to your comment, i used the UPS calculator and the charge was based on VOLUME, weight on my Detector shipping scale and insurance. Your box was not large enough to make the 24 lb category. I own a business, I ship over a thousand packages a year and have so for 30 years. My facts are dead accurate, yours a rip off. I told my daughter to ship at your crazy price simply to save her time.

Robyn Cox

My experience was great! George was friendly and helpful. I would definitely do business with him again and recommend Pak Mail to others.

Diane Miranda

Quick, easy and no wait. Great staff who wrapped, packaged and labeled my package for me. Never going to a post office again!

Patrick Wilson

Received thorough and expert notary services on a complicated legal document regarding an out-of-town house sale. Thank you, George! (And no thanks to two other notary services I called today - one said the notary wasn't there, and the other said he left his notary stamp on his kitchen counter at home. ) This is my new go-to stop for this stuff.

J Robertson

I have used this Pak Mail Location for years. Joel Is Fantastic! I have shipped all over the states, Europe and Japan. I have trusted Joel with my most important shipments. The service has always been exceptional!

Shelby Zellman

This place takes the take over any standard ups or FedEx store. George helped me with all of my needs and provided incredible customer service. This is my new spot for all my mailing needs!!

Jack Hwang

Good service

Jennifer Dow

Excellent customer service. If your looking for a touch of nostalgia in your everyday errands, I highly recommend making Pak Mail your regular post office. It's quick, convienant, and has friendly staff that keep up the true community feel.

Doug Wasson

Great store always dependable and professional. I go here every time for my shipping needs.

Jacob Tate

I've been coming here for years and years. Joel and crew have always been helpful, professional and competent. In addition to that they are always friendly, and they understand customer service. The location and hours are great for us too. Too often I post reviews when there is a problem. I'm happy to say this team is great to work with every time, and always has been. Thanks Joel, and keep up the good work!

Bob Peterson

Great place for all your mailing needs. The owner and his staff are outstanding. They always ask the right questions. Parking is a snap...

James W. Jones

This convenient location is managed by highly customer focused and knowledgeable owner and staff. Their follow up to shipment delivery notice is an example of why I only consider this Pak Mail.

Ashley Hall

I stopped by the other day to get something notarized and it was a quick and easy process, and super cheap! Only $6 to get a 15 page document notarized and it took less than ten minutes. The employee who helped me, James I think, was super nice and helpful and told me everything I needed to know.

Pete King

Joel and his staff are wonderful! I would definitely recommend using this store for all of your shipping needs!

Brian King

Awesome personal service and wonderful staff, very friendly. I especially recommend their Save Your Tape services for digitizing old videos and so forth. They also offer the service to make shipping crates that are fantastic and well-constructed. An example is available in their display room at the front. Pak Mail's shipping services are excellent.

Mary Beth Kelly

Joel is an absolute pleasure to work with. I love that he can search rates at all major carriers to find the best price for my shipment, and he can box/crate ANYTHING! Great service!

Jean-David Dahan

Always efficient, professional and pleasant.