UPDATED! It was not Staples Fault! It's all on UPS. The package was found and delivered. Sorry, Staples! Read the entire story, but i learned a lesson, don't wait till only 7 days before Christmas, the UPS system cannot handle the overload.
Here's what happened on Dec. 17.....
Staples is the Grinch That Stole My Christmas!! They LOST my UPS package!!! Totally Clueless, as to the whereabouts of my supposedly shipped package. They charged $43.78 shipping to my credit card, and all I got was a lot of excuses. This was a Christmas gift to a special niece, living alone, widowed, the one person we truly wanted to say , "We care about you!" and now, because of bad service, we have failed, and it's too late to do anything about it!!! Christmas is just a few days away! All the shopping, wrapping and heartfelt thoughts that went into these gifts are now in some one else's hands, so we hope they reap their just rewards for stealing this package! After spending hours trying to track and phone UPS as to the whereabouts of this package, I was told (by UPS) that it is up to Staples to trace the package. One of the employees said, "You'll get $100 bucks!" and that was that! UPS said the trace HAD to originate in the Staples store, not with them, more passing of the buck! Customers - BEWARE! When you drop off your parcels and pay your shipping fees, there is no guarantee that Staples will do their part. Now we are faced with a long, drawn-out battle of phone calls and time wasted, while the recipient sits alone at Christmas with no GIFTS! Truth be told, many parcels waiting for pick-up were either left outside the store. all packages contain a bar code and the only Tracking we received was "Label Created (at the store) with Time/Date. So far, no one is accountable. If this ever gets "righted" I'll write another review, to be fair, but it will still be an empty Christmas for a beloved niece! If I had mailed it, it would be there by now! UPDATE: Sorry Staples, it wasn't you after all, it was UPS that completely forgot how to SCAN a package! It DID ARRIVE, but there was never any TRACKING! How did this happen, we will never know!!! A TRUE CHRISTMAS MIRACLE! That's what it was! Next time, I WILL NEVER SHIP A PACKAGE WITH ONLY 7 DAYS TO GO. THE SYSTEM WAS JAMMED AND THEY COULD NOT HANDLE THE OVERLOAD. SORRY, STAPLES, IT WAS REALLY NOT YOUR FAULT.